News Releases

News Releases

For Immediate Release

In National Survey, Children's Hospital of Pittsburgh Receives More Than 40 Awards for Outstanding Patient Care

Children's Hospital of Pittsburgh recently received more than 40 awards in a national survey measuring patient satisfaction conducted by Professional Research Consultants (PRC), a customer and marketing research firm.

The PRC Patient Perception Awards are given annually to hospitals and physicians who received high marks in patient satisfaction surveys conducted by PRC. This year's awards were based on interviews with patients conducted in 2004. More than 240 hospitals and health care providers who contract PRC's services, including Children's, were included in the survey. Results are based on the percentage of "excellent" responses a hospital or physician receives.

Children's Pediatric Intensive Care Unit and Intermediate Intensive Care Unit received the Overall Top Performer Pediatrics Award, which is PRC's highest hospital-level honor.

Additionally, the Paul C. Gaffney Diagnostic Referral Service at Children's received the Specialty Care Top Performer Award. Children's oncologist Michael R. Wollman, MD, was named the Pediatrics Top Performer in the physician-level awards.

"We have some of the most talented and dedicated health care professionals in the world at Children's Hospital of Pittsburgh," said Roger A. Oxendale, president and CEO of Children's. "These awards are a testament to their abilities and hard work for our young patients."

Several other departments at Children's received "5-Star" awards for scoring in the top 10 percent of hospitals in the survey or "4-Star" awards for scoring in the top 25 percent. These departments include the Inpatient Unit, the Emergency Department, the Neonatal Intensive Care Unit, the Cardiac Intensive Care Unit, the Hematology/Oncology Inpatient Unit and Outpatient Surgery.

Additionally, 10 outpatient clinics and 19 physicians at Children's received 5-Star or 4-Star awards from PRC.

Complete List of Awards:

5-Star Inpatient*

5-Star Emergency Department

Neonatal Intensive Care Unit - 5-Star Pediatrics

Cardiac Intensive Care Unit - 5-Star Pediatrics

Unit 8 North - 5-Star Pediatrics

Pediatric Intensive Care Unit/Intermediate Intensive Care Unit
5-Star Pediatrics
Overall Top Performer Pediatrics***

Children's Hospital of Pittsburgh, Oakland received the following award:
4-Star Outpatient Surgery **

Children's Hospital of Pittsburgh, North received the following award:
5-Star Outpatient Surgery*

Children's Hospital of Pittsburgh, South received the following award:
5-Star Outpatient Surgery*

Outpatient Clinic Awards

Children's received the following outpatient clinic awards:

4-Star Specialty Care** – Cardiology

4-Star Specialty Care – Child Development Unit

4-Star Specialty Care – Ear, Nose & Throat

4-Star Specialty Care – Pulmonology

4-Star Specialty Care – Urology

5-Star Specialty Care* – Hematology/Oncology

5-Star Specialty Care – Pediatric Surgery

5-Star Specialty Care – Plastic Surgery

5-Star Specialty Care – Rheumatology

5-Star Specialty Care – Diagnostic Referral

Specialty Care Top Performer*** – Diagnostic Referral

Physician-Level Awards

Children's received the following physician-level awards:

4-Star Pediatrics** – Sang C. Park, MD

4-Star Pediatrics – David J. Hackam, MD

4-Star Pediatrics – Johanna L. Drickman, MD

4-Star Pediatrics – A. Kim Ritchey, MD

4-Star Pediatrics – Andrew H. Urbach, MD

4-Star Pediatrics – Amber M. Hoffman, MD

4-Star Pediatrics – Bradley B. Keller, MD

4-Star Pediatrics – Timothy D. Kane, MD

4-Star Pediatrics – David L. Mandell, MD

4-Star Pediatrics – Geoffrey Kurland, MD

4-Star Pediatrics – Susan A. Miller, MD

4-Star Pediatrics – Jean Tersak, MD

4-Star Pediatrics – Steven Webber, MBBCh

5-Star Pediatrics* – Salvatore J. Orlando, MD

5-Star Pediatrics – Daniel Kietz, MD

5-Star Pediatrics – David M. Orenstein, MD

5-Star Pediatrics –Edward M. Barksdale Jr., MD

5-Star Pediatrics – William I. Cohen, MD

5-Star Pediatrics – Thaschawee Arkachaisri, MD

5-Star Pediatrics – Michael R. Wollman, MD

Pediatrics Top Performer*** – Michael R. Wollman, MD

*5-Star awards are given to those who score in the top 10 percentile

**4-Star awards are given to those who score in the top 25 percentile

***Top performer is the highest hospital-level honor given to those who score in the 100 percentile

Marc Lukasiak, 412-692-7919 or 412-692-5016,
Julia Weiskopf, 412-692-5016,

Last Update
February 18, 2008
  • Increase/Decrease Text Size
  • Print This Page
Last Update
February 18, 2008