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News Releases

For Immediate Release

Children’s Hospital of Pittsburgh of UPMC’s Information Services First in the World To Receive Prestigious Certification

Children’s Hospital of Pittsburgh of UPMC’s Information Services (IS) Department, in partnership with Phoenix Health Systems, Inc., is the first health care information services provider in the world to achieve Level 2 certification by the eSCM Certification Board of the IT Services Qualification Center at Carnegie Mellon University (CMU).

Children’s Hospital’s IS Department also is the first outsourced information services provider in the United States to acquire eSCM Level 2 certification. The eSCM model focuses on eSourcing Services, which involves using information technology to process and deliver services. The scope of the certification includes help desk, desktop, application, integration, project and portfolio management, infrastructure, network services and information security.

The implementation of this model will lead to long-term benefits including reducing operating costs and improving service quality.

“Our goal to develop a world-class information technology services organization was developed to support the needs of physicians, clinicians and business specialists as they use advanced technologies in the care of our patients and families,” said Jacque Dailey, Children’s Hospital vice president and chief information officer. “By implementing this model, we are able to increase business efficiency and consistency. The eSCM model proves that diligence and attention to detail can greatly benefit short- and long-term objectives.”

Dailey added that adherence to this model will continue to foster an environment of competitive advantage, innovation, flexibility, increased responsiveness to meet unique and evolving IT requirements, and improvement in service levels at Children’s Hospital.

Preparation for this evaluation started in December 2006. The rigorous evaluation was conducted on-site by an authorized CMU organization for three weeks this past spring. The evaluators, in conjunction with CMU observers, reviewed 240 IT operational guidance documents, artifacts and evidence.

“This prestigious certification is possible because of the dedicated leadership team and staff who are devoted to providing high-quality, consistent services every day to carry out the mission of Children’s Hospital,” Dailey said. 


Marc Lukasiak, 412-692-7919 or 412-692-5016,
Melanie Finnigan, 412-692-5502 or 412-692-5016,

Last Update
April 26, 2010
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Last Update
April 26, 2010