About Children's
Jacqueline A. Dailey
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Jacqueline A. Dailey |
Vice President and Chief Information Officer Jacqueline Dailey’s success in implementing and managing Information Technology (IT) for Children’s Hospital of Pittsburgh of UPMC in a complex, high-volume and high-risk health care setting have been acknowledged widely.
Fewer than 1 percent of hospitals have achieved the level of electronic health record (EHR) adoption that has been attained by Children’s Hospital– reaching stage six of seven on the scale set by the Health Information and Management Systems Society. The hospital also was named one of only seven to receive a Top Hospital ranking by The Leapfrog Group, the national patient safety organization sponsored by some of the country’s largest businesses. Children’s is also the first hospital in the world to receive Carnegie Mellon University’s prestigious eSCM level II certification. That Ms. Dailey has achieved all this in less than 10 years is indicative of her skills and her ability to elevate IT to the level of a truly strategic organization tool.
By focusing on more effective use of resources, higher customer and employee satisfaction, and good communication with stakeholders, Ms. Dailey transformed Children’s IT function into a customer-focused, world-class IT organization. In addition to her deep health care IT knowledge, earned over more than 12 years as an analyst, project manager and director at organizations such as UPMC Shadyside and AHERF (now West Penn-Allegheny Health System), and her 10 years on the front lines of health care as a hospital nurse, Ms. Dailey is a willing and effective advocate. Her consistent, relentless communication ensured that administrators, clinicians and even trustees gave full support to key IT initiatives. Her ability to deliver results earned the confidence of medical and hospital leadership in embarking on the landmark EHR implementation.
Her clear leadership and innovation were evident from the start in 2001, with the strategic decision to choose computerized physician order entry (CPOE) as the first step. While implementing this component meant rethinking the work of nearly every caregiver a child might have, the rationale took advantage of human nature: People would be more willing to change if there were an immediate benefit to the patients, and once done such a significant change would make all others seem both logical and easier. After implementation of CPOE throughout the hospital in a record one-year sprint, the organization steadily has added new functionality and brought more areas of the hospital, including all ancillary services and outpatient clinics, online. With near universal use and information that spans data, images and real-time decision support, it has reached a level that few other hospitals have achieved. Today the system has more than 3,000 users. Most important, the hospital has achieved levels of patient safety that would be unheard of without the support of technology.
Concurrent with these accomplishments, Ms. Dailey provided leadership for the technology design and implementation of the new Children’s Hospital campus in Lawrenceville. With more than 4,000 computers, 100 percent wireless coverage and redundant data centers, servers, network paths, fiberoptic paths and backup power, the new Children’s will be the first hospital in the region and among few in the country to be built from the ground up as an “all-digital” hospital.
