Our Services

Patient Guide

At Children’s Hospital of Pittsburgh of UPMC, we’re not just focused on providing great care for your child, we’re also committed to providing the best possible experience for our patients and their families. Our PassportCare services cover countless aspects of an international or out-of-state patient's visit to Pittsburgh.

Before you arrive in Pittsburgh, a PassportCare team member will define the patient and family needs, and initiate any special arrangements. During the length of the stay, families will be supplied with information and resources to support the best possible experience.

Even after returning home, someone will be available to facilitate clinical and administrative dealings with Children’s Hospital. PassportCare strives to keep your mind on your child by taking care of the non-medical details.

Translation

We make communication easy in any language among patients, families, doctors, caregivers, and hospital staff. That includes translating forms, questionnaires, and other documents. Every PassportCare team member is fluent in at least one language other than English. In addition, our diverse group of doctors and staff includes many native speakers of non-English languages.

Hospitality

Helping you find housing that suits your needs, whether on campus or nearby, is part of our job. We can also recommend restaurants, museums, cultural events and other Pittsburgh attractions.

Transportation

We can arrange for transportation between Pittsburgh International Airport and Children’s Hospital and provide local directions for recreation, shopping, or other activities.

Administration

If you need assistance navigating the business of an extended hospital stay, we can help. Our services include:

Scheduling appointments and tests
Guidance through registration and admission
Interpreting information about costs, billing, and insurance
Relaying reports of your child’s progress to your physician back home

CarePages

Family members can create a secure, interactive webpage to keep family and friends up-to-date on the condition of a hospitalized child. CarePages are available to all hospitalized children at no cost.

Last Update
April 14, 2010

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