Our Services

Clinical Concierge Services

Description of Services

Being away from home while you get the best care for your child can present many challenges for parents and their families. That’s why Children’s Hospital of Pittsburgh of UPMC created the Clinical Concierge Services (CCS) program. CCS is committed to providing special care and personalized services to patients and their families traveling from outside of Pennsylvania or internationally.

To help overcome the challenges of arriving in an unfamiliar place, the CCS team offers a variety of services throughout all aspects of a child’s clinical care and the family’s stay in Pittsburgh, including:

Hospitality Services

Coordination of short- or long-term housing
Transportation from airport to housing facility or hotel
Assistance planning tours, day trips, and shopping trips
Information on Pittsburgh landmarks, recreational activities, and restaurants

Medical Services

Communication with local or referring physician
Coordination of necessary appointments, testing, procedures and surgery
Coordination of discharge planning with medical staff
Follow-up care, including rehabilitation, pharmacy, and special therapy
Preventive medicine, including regular check-ups and clinic visits

Administrative and Financial Services

Coordination of information exchange with referring physician and/or local insurance provider
Assistance with hospital admission and registration process
Communications and computer assistance
Assistance with local banking, wire transfers, and other transactions
Coordination of bills and payments for medical care

Translation Services

Communicating with hospital physicians and staff
Understanding administrative and financial documents
Translating medical documents

Cultural Services

Arrangements for cultural and religious dietary needs
Liaison to appropriate ethnic or religious communities

PassportCare

PassportCare combines clinical excellence, exceptional healing-friendly new facilities, and family concierge to help patients and families feel at home during their stay with us. Learn more about PassportCare.

Referral Requirements

All international referrals should begin by contacting the CCS office at the contact number listed. Required materials are:

An up-to-date medical record, preferably translated into English
Any applicable films and test results
A letter of explanation regarding the goals of the family in terms of the child’s treatment outcomes

Read more about our referral requirements in our Referring Physician’s Guide.

For additional information, e-mail clinical.concierge@chp.edu.