Children's Hospital is part of the UPMC family.
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
Neurological SurgeryPediatric Neurosurgery
MD, Albany Medical College Albany, NY
Milton S Hershey Medical Center Hershey, PA Brigham & Women's Hospital Boston, MA
University of Washington School of Medicine/Academic Affairs Seattle, WA
Children's Hospital of Pittsburgh of UPMCMagee-Womens Hospital
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 31
Our provider has been great. She explains things and takes the child/parents concerns into consideration. My son had surgery and we ask a lot of unusual questions, they always get back to us quickly.
We waited 2 hours past our appointment time.
Dr. Greene and her team are wonderful. She is so nice and very understanding. She is very thorough, easy to talk to and always gives us the opportunity to ask questions.
Dr. Greene is awesome!!
she was great answered every questions we had and comforted us.
Dr. Greene is a pleasure to work with regarding my child's health. Even when the radiology department took forever to complete the MRI we had scheduled, going over our scheduled appointment with Dr. Greene, she managed to fit us in with a relatively short wait.
Good - Dr. Greene was very informative and helpful regarding our concerns. Fortunately she also had good news for us. Bad - Wait times, both in the waiting room and in the exam room. We had an appointment, but it was scheduled only one day ahead.
They were extremely helpful and understanding of my child's medical needs.
Everyone was very prompt in returning calls and scheduling the appointment. All staff were very professional and kind. It was a very good experience.
Dr. Greene is an amazing doctor. love her work and kind heart.
we were sent to Children's by a provider in my son's pediatric group. we were very worried prior to this appointment because no one could tell us what was wrong. They made it seem like life or death. D. Greene however was very calm explained everything clearly and we left with the confidence knowing what was wrong with our son. thankfully he will be fine. Dr. Greene also took the time to ask other providers/interns in the office to look at my son because his condition is very rare. In her 15 years shes only seen a hand full of cases. this touched me because through my son and her efforts to teach more providers will be aware of the condition and will be better able to serve patients.
my appt was for 11 am and we were put in an exam room on time. we then waited, 2 hrs and ten minutes to see Dr Greene. No one came in and told us she had an emergency. Everyone went to lunch and we felt we were forgotten about as we sat waiting over 2 hrs after driving over 3 hours to see Dr Greene. needless to say, we were upset. No one was concerned that maybe we wanted to go get lunch too. I feel that the situation was handled very wrong.
she barely spent five minutes with my daughter, she didn't examine her at all... and said very little to me. we were just in for a yearly visit, but I'd still like more than a pass through from the doctor.
dr Greene is wonderful and has been extremely helpful with my child care and well being
We waited a very long time to see the doctor...nearly an hour past our appointment time
Everyone at UPMC was very helpful and friendly, from the check-in receptionist to the check-out. Everyone made my daughter feel at ease.
Dr Greene is very humble. She doesn't show any rush and takes time to explain things very well and give an opportunity to ask questions
it is nice to know that we were able to clear up our concerns about our son at a top notch medical faciliy. the appoinment was worth it
Everyone we interacted with at our appointment was very helpful and concerned about our sons health and treatment. Dr. Green and her PA were both very thorough and informative. they answered all of my questions and provided me an explanation of what would happen for future care for my son.
Dr. Green is outstanding! My family loves her! She's extremely knowledgeable & capable! We trust her judgement & we're grateful to have such a skilled, yet kind neurosurgeon for our daughter! She's kind, patient & always seems genuinely concerned! Dr. Greene is the best in our eyes!
Dr. Greene and her PA Katie were very kind and thorough with my son.
I was a little disappointed with the wait time, though I understand that medical offices become backed up due to unforeseen circumstances or emergencies, but it was very frustrating that she wasn't seen for an hour after her scheduled time. We were also not informed by the scheduler that she was supposed to get a CT Scan. I was unable to get the test done at the time due to my work schedule, so this will be another trip to Children's and we live an hour away. Again, I completely understand that sometimes a wait time can't be helped.
We felt that we were treated with respect and received expert medical care.
Excellent Dr Greene and her PA Jenna. very thorough and great bedside manner
Dr. Greene and her physician assistant are always the best. I always feel like my daughter and I are in good hands. My daughter is seen by many depts within Children's and the Neuro-Surgery dept is always the most efficient. Dr. Greene's secretary, Karen, is always so prompt in reminders, scheduling appt/tests etc.
Dr. Green's PA was very good with my daughter and made her feel at ease. She was more nervous when the doctor came in due to having so many people in the room, but she also interacted well with my daughter and explained everything to us well.
overall a good experience
Dr . Greene is kind and compassionate as are those which work with her. This experience although trying at times (diagnosis, surgery and recovery ) has had some bumps Dr Greene has always been prompt in returning calls, answering questions but most of all interacts with my daughter as a 13 yo. She speaks to her so she understands the process for next step in recovery. She has made this unexpected event doable with the least amount of unanswered questions and stress as possible. We are great full to have been under Dr Greene's care.
Dr. Greene is absolutely amazing. She has been providing care for our daughter since before she was even born. She has kept us informed, and we feel completely blessed to have had her care for our baby.
We had a great experience at Children's Hospital. All staff members were professional, compassionate, and very helpful.
Dr Greene did an amazing job saving my son's life.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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