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Pediatric Orthopaedic Surgery
MD, University of Pittsburgh School of Medicine Pittsburgh, PA, USA
Duke University School of Medicine Durham, NC Duke University School of Medicine Durham, NC
University Berne Berne, Switzerland Texas Scottish Rite Hospital for Children Dallas, TX
View Dr. Ward's full list of publications from PubMed.
Tim Ward, MD, was born and raised in Pittsburgh, attending Catholic grade and high school in the Knoxville section of Pittsburgh. He spent 2 years in college at Penn State University followed by medical school at the University of Pittsburgh. He considers J. Leonard Goldner, MD, former chief of orthopaedic surgery at Duke University Medical Center, to be his most important professional mentor and role model. Dr. Ward has recently completed a fellowship in adult spinal surgery and has primarily restricted his current clinical practice to pediatric and adult spinal surgery, although he continues to consult and treat selected pediatric hip and foot disorders.
Dr. Ward has been married since 1979 to Bobette Ward, MD, herself a physician specializing in geriatric medicine. Tim and Bobette live in the Squirrel Hill section of Pittsburgh and are the parents of six children. Dr. Tim Ward spends his non- working hours attending various sporting activities that his children are involved in and maintaining an interest in personal fitness and political science.
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 127
referred to Dr. Ward from family physician due to abnormal spine xray. very happy with all services. long wait but that wasnt a,problem.
the experience we had was that Dr Ward didn't have a very good bedside manner st all ..he was not compassionate at all with my child fear ..she was visably upset and he said nothing to try and calm her fears at all other then told me to speak to her anistelodgist about her fears of needles ..I understand he does see many children but he needs to take time to at least help calm the fears especially with a teenager that already has anxiety ..
dr. ward provided excellent and fully transparent information to us and our child. would recommend him to anyone.
best doctor and staff we have ever had
Dr Ward and his entire staff are excellent. Nothing bad to say about them. He is very knowledgeable and I trust his opinion 100%. Staff is friendly as well.
I had as appointment at 3:00 and did not see the doctor until4:30. Unacceptable
Dr Ward needs some people skills. He was cruel in the way he treated my son with special needs. the whole experience was a nightmare. He never touched my son. Barely looked at his medical records until I asked him. Talked down at him. He showed no compassion and acted as if we were bothering him by by taking up his time.
Dr. Ward is excellent! Very busy because he is very good. He answers all questions in a clear and concise way and takes care of issues right away. He makes difficult decisions quickly and I feel very comfortable in his care. I have read negative comments about his bedside manner, but I did not find that to be the case at all. He is just focused on making difficult decisions quickly and helping our little ones get the care they need as quickly as possible. I actually respected his approach and feel comfortable in his care. We got answers right away.
Our appt was a 110pm and we were not seen until around 215pm. My son fractured his tibia 9 days prior and we were to follow up in 5-7 days. Not only did we wait a long time, but when we went in, we were literally seen for 2 min for the doctor to pull up the xray and say these injuries usually take 4 weeks to heal so he will see us in 3 weeks to remove the cast. He briefly looked at my son's toes but that was the extent of the visit. The doctor was friendly, but the visit seemed like a waste of time for all parties involved.
Our family had never been to Children's before. I was given excellent instructions on how to get there and where to park. We knew exactly where to go when we arrived. We never waited more than a few minutes before we were helped to the next step of our appointment. Everyone involved was very friendly and professional. This appointment was among the best hospital experiences that I have ever had with my family.
I was not impressed at all. my child has a broken wrist and we were told from the emergency department to follow up in one week for another X-ray and to make sure the cast was okay. the provider looked at the old X-ray said it would heal fine and asked if he was doing ok handling the cast. the provider never rexrayed or looked at the cast. also he never asked if I had any concerns or questions just got up and walked out of the room saying see you in 4 weeks. I was very disgusted that we traveled almost two hours to not even be rechecked. when I mentioned the X-ray I did not get an answer.
Dr. Ward was excellent with the treating of my son's broken femur. He is strait and to the point, works quickly and efficiently, but takes time to explain what is going on and what is going to happen.
Dr. Ward is an amazing doctor. He always meets our expectations, and I would recommend him to anybody looking for an orthopedic doctor.
The doctor just told us he could only diagnose 20% of back pain and just pretty much said live with it or try acupuncture, chiropractor etc. There were no explanations or even trying to figure things out. I mentioned her ribs being uneven. He never even asked her to see them.
The wait was long for an anxious child, but we understood as we were the last appointment of the day. The Dr. was terrific and really set our child's and our minds at ease with her problem and was very patient with our questions. Highly recommended. The receptionist staff was gone when we came at 4:00 for a 4:15 appointment. Our files did not get transferred to the doctor and this caused delays.
Dr. Ward did an awesome job on my 11 year old daughters spinal fusion. When I first found out she had scoliosis, I was nervous wreck. I was referred to Dr. Ward by her Pediatrician. I, of course, did research prior to the appointment and was a little apprehensive after reading some of the comments. First, We never waited longer than 5 minutes to be called back to a room. Everything was extremely efficient and organized. Dr. Ward is an expert in his field and I couldn't be happier with the results of the surgery. The recovery was amazing the incision was done beautifully. I have seen other patients complaining about Dr. Ward's bedside manor. He is all business, but was never rude, which is what I prefer when someone is opening up my daughters back. I love him for the great job he did and would highly recommend him.
My daughter's appt with Dr. Ward was short and sweet. he reviewed my daughter's ultrasound and did an assessment on her. Afterwards he explained his findings and recommendations. He followed up with if I had any questions. Being in the medical field myself I understood the results and did not have any other concerns. Prior seeing Dr. Ward I researched him and found him to be the best candidate for my daughter's diagnosis. I am overallhappy with his care and would recommend him to anyone.
Our appt went very smoothly!! Very little wait time. Staff and Dr. were awesome. Polite and informative
Nurses and Dr. Ward did an excellent job listening and providing me with appropriate care.
I felt confident that the care provider was knowledgeable about my child and next steps, but he did not have a good "bedside" manner. I could best describe it as indifferent and a little grumpy. He did not make eye contact with my child or talk with him. He was abrupt and matter of fact with us. It may be due to him feeling that we were an easy in and out visit, but I expected more from him if his goal is to go above and beyond.
the dr seemed rushed and matter of fact. being told your daughter needs to be braced was emotional for us and his bed side manner wasn't great... while I understand he deals with this everyday... it was new to us
Dr spent less than 1 minute with us
Was not happy with Docs bedside manner. My Granddaughter was in a lot of pain. when we came into ER they said they would give her pain medicine. she never got any help with pain til early morning, Tylenol. the surgery didn't happen until I said her fingers were numb. They got her down and ready for surgery within minutes
I was told to see a pediatric orthopedic dr after my son was seen at a med express after being hit on his elbow by a baseball. Xray showed no fracture, but just to be dure have him seen. When seen bt Dr Ward, he seemed irritated we were there. Did not seem to have any tolerance for someone with no fracture. Saw us for 2 min. Probably charged my insurance $200. Big waste of time (45 min drive).
dr ward was very defensive during my visit. I have new back pain following a major surgery 5 years ago. he didn't care to address my pain. He stated that my PCP didn't know "what he was doing" when he ordered a CT scan of my back and then after looking at the scan, I think he realized he needed to view it. he did not offer any suggestions for pain and made excuses as to why another surgery wouldn't help. he did eventually order a lumbar injection but did not direct his office staff to help me set it up. it took me 45 minutes of calling 7 different places to figure out how to set up that appointment. if surgery isn't an option, I would have appreciated a more detailed explanation as to why and a suggestions to help control the pain.
It was very confusing trying to determine where we were supposed to be. Nothing said orthopedics. We attempted several times to use the self registration tool and it would not recognize my daughter's information. While I am sure the doctor she saw is very good at what he does, he basically made us feel like we really didn't need to see him. She has very slight scoliosis and he diminished the need for the visit.
Dr did not even exam my child. He never once touched him or looked at him. He didn't check the cast, cap refill ext. never looked for rubbing of the cast or even ask if we had any questions. We drove 3 hours and waited over an hour for 3 min with the Dr to not even examine our child!! Very scary and disappointing! Staff were short with us. No one was friendly!
Dr Ward and his staff are EXCELLENT!!!!! They took us right in for x-rays and then immediately into a room. Dr. Ward was in the room with us a minute after we got in there. There was no wait time, everything moves quickly so you are not stuck at the doctor all day. Dr. Ward explains everything easily to understand. Him and his nurse came in to fit him for a brace and she was excellent as well. From start to finish, we weren't even there for a half hour. That is awesome especially with an 18 month old son!
very bad bedside manor by the physician. spent 5 mins with us. waited over an hour past our appointment time to be seen.
Good visit, just a long wait.
Dr. Ward was overall excellent. He seemed a little rushed though. Jacob was not a high risk type of patient and didn't need a lot of attention. Although our need was a "read an xray, give a report" meeting, Dr. Ward seemed distracted. Maybe he was just having a super busy day and didn't have time to transition from one patient to the next fully?? It wasn't a big deal, but you asked.
We were seen promptly. Our concerns were addressed. Appropriate measures to ensure recuperation were taken.
The doctor talked over me, didn't seem to have the time for me to tell him and first off said you do not need back surgery, and seemed to be "angry" about it. I don't want back surgery, told him if he told me i needed it i would have gotten a 2nd and 3rd opinion. I didn't want to make myself worse and i wanted to know what was wrong, i know now what is causing my spasms. It seemed to me that the doctor thought i was a waste of his time. I would not recommend anyone to him.
Wait time was way too long . Appointment was at 2pm, did not get back into exam room until after 3. Did not see dr until after 3 30. Unacceptable and disrespectful to me and my child. I signed her in at kiosk per staff request. Was told her sticker didnt print and she got lost in the shuffle. We should have been put AHEAD of everyone else due to YOUR error. Dr spent 5 whole minutes with us. Bearly even looked at my childs arm. I understand its probably his 10000 broken arm , Its our first. Please remember that
this office staff are always extremely pleasant to deal with. They all go above and beyond to make it a smooth visit!
doctor seemed rushed and kept holding onto the door trying to leave exam room while I was still asking follow-up questions. doctor ordered tests that had already been performed and were in the medical record that doctor failed to look at or listen to my concerns that tests were already performed. ordered MRI regardless. doctor summarily dismissed the X-rays and medical records I brought with me to the appointment. complete waste of my insurance $ ... made to feel like my child was just a paycheck from the insurance company.
I could tell he was in a hurry and it seemed he did not want to spend to much time with us.
the doctor has. o bed side manners was very nasty had. o respect for my two children. when my sons nurse offered to take him in the hall so he didn't have to hear that rude doctor he said it ain't like he under stands what we're talking about any way
I felt that the provider was very rude and didn't really have much time for us. He never gave the chance to ask questions or express concerns. When my child got her cast on , he did not re-check her before we left to make sure it was correct, too tight or that she was able to move her fingers, etc. I was not happy with how we were treated during our visits with Dr. Ward.
This visit was a check-up to check our daughter's growth after hip dysplasia surgery. Dr. Ward has been amazing and I would recommend him to anyone with a child needing orthopedic care.
every time we was at the office the dr was in and out spending less then 10 min with us, it always felt rushed.
I was nervous to come in the office after reading so many negative reviews on a doctor, but my child really needs help. Dr Ward was very kind and answered all of my questions. His stall was also very kind. He was not able to help with my child's pain but was able to direct us as to where to go next and relieve us that her spine is not fractured or worse. So we are very thankful for the time he took with us.
the wait was way to long my appointment was at 12:35pm and didn't get seen till almost 3pm I think that's cray because we was on time and shouldn't of had to wait so long
Dr. Ward is an excellent doctor!
we had a horrible experience with Dr. Ward he was rude and would not listen he also was very condescending .. I would never tell anyone with a child to go see him he acted like we were wasting his time .. it's such a shame that someone with all that knowledge would behave that way with a child .
good experience for my child;
This provider was new to us, as our previous provider has retired. The experience was very good with no issues.
Everyone - The Entire Staff Helped Take Away A Lot Of My Anxiety About The Visit
Dr. Ward is great. Very caring for the children
We waited over an hour to be taken back for the appointment, then had to wait another 1/2 hour for the doctor to see her. He was brusque to the point of rude and uncaring. Overall, we (and I stress "we" because my 9 year old daughter could very much tell the care was poor) left there feeling completely unsatisfied that she was treated as a person that mattered. It felt like we were bothering him and wasting his time. We are all busy people, with things to do. She needed a walking boot for a fracture and a physician's excuse from gym. I couldn't get that from the PCP and I couldn't get that from the ER. I will be sure never to bother this physician or this location ever again. We will not be returning for a follow up or ever returning with any of my 3 children again.
I appreciated the whole staff for helping us though a emotional scare. The Dr and his nurse were extremely helpful.
I understand the doc is a surgeon however with that said patients should be made aware when the doctor is running over an hour behind. I was pretty well snapped and toldit's to be expected, however when patients are driving an hr to see this provider we need to be in the loop. I also felt it was unnecessary that the doctor moved my daughter's arm around knowing it was broken and we had questionable X-rays from quick care and they never repeated the X-rays. I felt he spoke down to us. I will never see him again and will refer all friends and family else where.
I felt Dr. Ward could have directed his conversation toward my son since he is 15 (almost 16). Also show some warmth & caring. Dr. Ward was knowledgeable & did answer questions.
has a somewhat curt personality.
The care my son had was world class and a credit to UPMC.
Dr. Ward was very rushed in his visit with us, and did not have a very good "bedside manor". When we asked him questions about our child's development that had been stressed as important by the Pediatrician, he completely disregarded our concerns. He also provided no solid suggestions or advise when we asked about how to do normal infant care (diaper changes, bathing, breastfeeding) and responded with a "You'll figure it out". He came off as extremely egotistical, and that his opinions/care trumped all other Medical Professional's previous opinions. We do feel confident in his ability to care for our daughter, but he is not a Dr I would recommend to other parents facing similar issues due to his lack of bedside tact.
We drove over an hour for this appointment. Not only was he 20+ minutes late, he one spent two minutes with my daughter. So we drove over an hour for a late appointment with a doctor that did not spend any time with my child and seemed bothered that he even had to come into the room. I will not have his see my children again! And if my child continues to have this problem, he did not seem to even care to find out what may be wrong!
Very friendly staff, and excellent doctor!
dr ward was extremely rude. we waited for more than 45 minutes after we had an X-ray. he walked in 1.5 hrs after our appointment, pulled up an X-ray, said everything is in place and tried to walk out of the room. I stopped him and asked a few questions. He answered quickly as if I was bothering him. he never once looked, touched or asked about my child. I found him very ignorant.
the only thing me and my wife didn't really like it was the wait time. Our appointment was scheduled at 1:20pm she had her sonogram done around 2:00pm but then we were seen by the doctor after 4:00pm.
Dr Ward is excellent. You do not wait in the room, he was in very promptly. He did not waste my time. He did the exam, looked at the x-ray. Explained everything to me so I could understand. Quick appointment. Esp after being at work all day its nice to have a quick appointment and not be there for hours. Couldn't ask for anything more!!
We visted the ED twice in 1 week on the same issue. I contacted the office via central scheduling 3x's to discuss my concerns and never received a call back. My daughter was misdiagnosed in the ER and casted for a sprain which was explained to me after she had already been in a cast for 3 weeks. However, the MD was very respectful and kind - he didn't explain why she was misdiagnosed so many times but provided us with information going forward. I was satisfied with this.
we waited almost 2 hours for the dr to come in the exam room
Dr. Ward is very nice and knowledgable. He explained several things to us and my child and we feel confident with his care.
The doctor was very arrogant and dismissive of both my daughter's and my comments and concerns. He had no bedside manner and took 2 minutes to 'examine' her physically and spent the rest of the time looking at the computer to view x-rays and MRI. When we asked for options for her pain and solutions, he again was very dismissive of her pain and seemed to appear that he did not believe her pain was as real as it is. I am thoroughly disappointed that he is a physician at Children's Hospital and a representative of the medical community at that organization. While he may be a skilled and knowledgeable physician, he is a miserable person to deal with regarding the health of a child. I hope this feedback will have some impact on your management and/or evaluation of him as a physician at your hospital.
tried to get rid of me quickly after waiting 3 hours!!! to see him
I just assumed coming to a children's hospital that the Dr would have been more engaging and child friendly. He seemed cold, strict and never explained things to our face, he was looking at the computer most of the time. He also examined my son in about 2 seconds and that was it.
my son has had a diagnosis since birth and went through years of thearpy to overcome his challenges. While only one notice symptom is still there the doctor disagreed with the diagnosis after seeing my son for only 3 minutes and not knowing full medical history. So he tells him that, that is not what he has he has something else!!!
1) the child is 12... the doctor did not address him directly or ask if he had questions. My child is old enough to ask him his perspective 2) the doctor did not ask me if I had any concerns or worries that he could address as best as could right now. Child's long term prognosis was not addressed. 3) I felt not exactly rushed, but not exactly nurtured.
We've spent and continue to spend a lot of time at Children's with our six year old son. Our appointment with Dr. Ward was by far the worst experience that we've had there. We waited over an hour of our scheduled appointment time to be seen by Dr. Ward. Upon his arrival he was extremely rude, made my husband and I feel that the concerns and questions we asked were stupid and overall seemed rush. The Ortho Dr. that our son saw in the ER on Thursday casted his foot at an angle. Dr. Ward wanted it re-done. The 1st medical assistant that cut/re-did our son's cast re-did it the same way that the Ortho Dr. did it and we had to wait for it to set so that they could cut it off and redo it again. I called the next day (and am waiting on a call back) to switch to another doctor for our son's follow up appointment November 15th. I wouldn't recommend Dr. Ward to anyone.
Dr Ward and his stuff are the best
Dr Ward is great will def recommend him
Dr. Ward was fairly punctual for our appointment time. He is very to-the-point, but I felt my concerns, at times, were trivialized. My daughter has clubfoot, and we asked to order the next size in boots as our correct pair took 6 weeks to arrive. The first pair that arrived were three sizes too big. However, he relayed that toes going over the edge of the boots is normal and should not order the next size. I respectfully disagree with this and would prefer not to skip a size in boots if our insurance will cover it. We also asked him to check the bar length, which he did, but said we could adjust it ourselves, though I would have preferred he completed this himself to ensure it was measured and adjusted properly. Overall, we will more than happily continue treatment with Dr. Ward, but we would love to experience a softer persona.
he was brisk and quick, not much interest in what i had to say about why we were there.
Dr. Ward had no interest in caring for my daughter. Made us feel like an imposition.
Because my child's prognoses wasn't bad, the Dr acted as if he couldn't be bothered with her case. He was very short with us and very unfriendly.
Everyone has been helpful, courteous and competent.
Doctor was not very friendly and only spent about 1 minute with us.
Dr. Ward is an expert in his field and greatly appreciated. His only area of growth would be to have increased interaction with the patient--it's all business. One or two questions about the patient's current life would greatly increase engagement and take very little time.
Dr. Ward acted like wee were wasting his time. He spent less than 10 min with our son and determined he could do nothing for him. The whole appointment was a waste of our time.
wanted to put me on a pill regiment and I don't do that
I have nothing but good things to say about Dr. Ward. He was very good at explaining the procedure and recovery to my child. He would talk directly to my son and treat him with respect. I would highly recommend him to anyone.
Dr Ward was condescending, blase regarding my daughters health, and showed no interest in her whatsoever. He was rude. I got a second opinion and am glad I did! He isn't her doctor anymore.
Excellent, wonderful surgeon, not the best bedside manners.
Disappointed with the follow-up visit - no follow-up x-rays were given, physician did not ask about my child's level of pain or if there were any questions or concerns. Never touched my child or looked at her cast - only briefly reviewed the x-rays given in the ER and told me to schedule an appointment in 4 weeks to remove the cast. Total time for the appointment was approximately 5 minutes. A nurse and resident were present in the room and did not introduce themselves. This "appointment" could have been given over the phone or not at all - I didn't learn anything new that wasn't already told to me in the ER. And the worst part is my insurance company will be billed and I had to pay the co-pay. And I had to drive over an hour to get to Children's, so I didn't appreciate the inconvenience.
did a great job very happy with the results
Dr. Timothy Ward's surgery skills demonstrate exceptional knowledge required for his field of medicine. He listens to you so well you can almost hear his brain thinking out loud and is ever vigilant to your physical movement which also provides a diagnosis. Dr. Ward 's diagnosis will give you the confidence you need to make your own personal decision. My electrical shocks were immediately terminated after surgery. If you are hesitant about postponing neck surgery don't. We all have a window of opportunity, use your's wisely. My Dr. Ward guide you.
Very good experience in all areas
Appreciated the frank honesty.
my daughter has been diagnosed with a slight scoliosis and uneven leg length wish two of her pcp's agreed could be causing her hip pain. This Dr did not notice scoliosis or think her uneven leg length mattered. When asked if a lift in her shoe might help, he told us to get one at the drug store if we want. Once he informed us that she did not have a disc problem that he needed to correct surgically, he seemed totally uninterested in recommending other remedies.
Dr Ward was dismissive. He didn't seem to listen or understand my son's issue. He didn't examine his neck or back other than to have him stand in front of him and bend forward. He said it was normal exam and seemed surprised to see the extent of his curvature on the x-Ray. I knew nothing would be done for a degree less than 15, but wanted to be sure it would be safe for a child to see a chiropractor for care. this question was answered. however, it is ridiculous for this Dr to say my son will experience no real back pain especially in the upper back from his lower back scoliosis. NOT TRUE!!!
Dr Ward is excellent! We were in and out of our appointment in no time. He answered all my questions and gave us tips on how to care for him after the spica cast was removed.
Dr. Warde was not courteous. He was fast and abrupt and it seemed his biggest concern was if I was referred or if I referred myself. He didn't have any insight or suggestions and it was truly a waste of my $25 co-pay.
Dr Ward is an amazing surgeon.
Dr. Ward is one of the best doctors I know of.
I was used to having a different Dr who did my surgery and he is no longer with your practice, Dr Ward was ok but didn't meet my expetations as far as questions I had
Everyone we dealt with from the trauma team at the hospital to the staff at the office was exceptional and should be rewarded for this above and beyond level of care. I can't even put into words how well were treated while in the hospital. I will tell everyone I know about our exceptional care at Children's Hospital.
Dr. Ward is fantastic!!!!
Dr. Timothy Ward is a great doctor! He always answered our questions thoughtfully and in a way that we could understand completely. He helped my daughter tremendously and would highly recommend him to friends and family!
the doctor appeared to be in a rush and i felt the visit was a waste of time
Dr. Ward came across very rude and unprofessional.
This was our first time to Children's Hospital. I was impressed as to how quick we were in and out. I was very please with Dr. Ward. I look forward to our visit in five weeks.
would have liked md to give more detailed response regarding what surgical procedures were performed, over all prognosis, and better explanation of current level of healing process. things seemed very rushed.
Everyone we met was great
Doctor Ward is the best there is.
I love dr. Ward..thank you for doing what you do!
Dr. Ward was receptive to, and informed about, an exercise program to work on my daughter's scoliosis situation. While it may not have been recommended if I hadn't asked about it, his knowledge and receptivity to the idea of PT with a Schroth trained therapist was fantastic. We are much happier to try this active route rather than heading directly to a passive brace situation. Dr. Ward was sympathetic toward my daughter and explained the situation well. He came highly recommended and I certainly understand why.
I have had only good experiences at Dr Wards office. He is the best.
Staff was awesome. That says it all.
Very brisk and impersonal. Appeared to be overwhelmed with patients.
Never looked at us. Either looked at the computer or his intern. Very arrogant. Did not take the time to explain anything. Gave his opinion and said follow up with someone in a year. VERY disappointed he did not further explain my son's diagnosis.
I am extremely disappointed in the level of care my son received. Dr. Ward spent less than 10 min with us and didn't touch my son once. He didn't ask about my son's level of pain and did not listen when we answered the few questions he did ask. It felt like we were brushed off and like my son's pain was insignificant.
Dr. Ward did a wonderful job, speaking directly to my child during our visit. He would listen to his concerns as well as myself. He was very sympathetic and also showed us differently scenarios related to my son's problem.
Not only does Dr. Ward have excellent technical and historical expertise, but his willingness to explore and implement new treatment options (Schroth therapy, new braces) make him exemplary in his field.
Very courteous and responsive.
He was wonderful, and addressed all of our concerns.
I consulted Dr.Ward for a second opinion because I trust his integrity and honesty. He spent time with me explaining my medical issue and possible solutions. I was pleased with his care and the courtesy of the office
The entire experience was absolutely wonderful, we are really happy with our first experience at Childrens
quick and easy
The office people, doctor, and nurses in the department were wonderful.
I was very pleased with the way Dr. Ward took his time to thoroughly explain my health concern to me in a way that I felt at ease with my problems.
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