Children's Hospital is part of the UPMC family.
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, Northeast Ohio Universities, College of Medicine (NEOUCOM) Rootstown, OH
Rainbow Babies & Childrens Hospital Cleveland, OH
University of Pittsburgh School of Medicine Pittsburgh, PA
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 78
Always a pleasure to see Drs. Cassidy and Tasan. They answer all questions and are very helpful with information about my daughter's care.
we love Dr. Cassidy. My daughter looks forward to visits with her! She is always very caring, attentive, and informative.
After 3 years of looking for an answer for my daughter, we left with tons of information and an actual diagnosis. We are very appreciative of Dr. Cassidy, she made us feel not crazy as many other doctors have prior to us visiting her. She was very informative and actually gave us paperwork on my daughter's issue so we could better understand. She answered all of our questions and concerns, she talked to my daughter at her age level, my daughter actually talked to her which is a huge plus with us as she rarely tells new doctors her pain issue, my daughter was that comfortable with her which made things alot easier for us, and Dr. Cassidy was simply amazing. I cannot seem to say enough good things about her... thank you Dr. Cassidy for finally giving us the answer to my daughter's pain issue... it's been a long hard 3 years.
We were more than pleased with the overall experience with Dr. Cassidy. she answered all of our questions and then asked our 10 year old if he had any questions as well. While maybe a small gesture, it spoke volumes to us as he is old enough to have concerns and understands what is happening to him. We all felt relief after meeting with her.
Dr Cassidy has been excellent in communicating with me.
For our first visit, we were very pleased. Clean facility, very kind people.
Dr Cassidy is the best!
Dr Cassidy is the best Dr around, she sends personal message on test results and overall information needed.
The nurse/assistant was quiet and didn't say much. Dr. Cassidy spent a lot of time with us and really listened to my son's history.
She was the most knowledgeable doctor we have seen about this problem.
The physicians we saw were very helpful and kind. they were good listeners and I truly feel like we are on a team taking care of my son. thank you.
Was a very good visit. She spent a great deal of time with us.
Dr Cassidy is absutely fantastic. She has recognized need for testing and is so caring and understanding. she takes a great deal of interest and time with my daughter which is greatly appreciated by our family.
Excellent, sweet, knowledge, humble doctor
Provider was compassionate & thorough! Highly recommend!!
Elaine Cassidy is a wonderful doctor. She always listens and is incredibly open minded. I feel very safe when I go to see her and I feel like she really truly cares about me not only as a patient, but as a person.
The doctor was kind, helpful, and understanding!
Dr. Cassidy was wonderful, she was kind, patient, and able to clearly explain everything to us and answer any questions we had.
Dr. Cassidy is excellent! She always asks me about life events that we mentioned at previous visits and she explains everything so well.
Cassidy is great!
Children's Hospital is WONDERFUL!!! We have been so blessed to have you take care of our child. Dr. Sandra Kim and Dr. Elaine Cassidy are Phenomenal!!! They both have taken the time to listen, ease, answer and treat. We are so very pleased with them!!! Highly recommend your facility and these Doctor's.
She is very kind and caring. She listens to my daughter 's concerns and addresses them. Dr. Cassidy is wonderful!
I usually email my mg daughters Dr with concerns and she always gets back to me asap as very thorough
best dr. and staff we have. encountered
I feel very confident in the plan set for my child to feel better!
everyone in the Rheumatology dept. is fabulous. we rarely wait long for our appointment and if we do wait a few minutes I don't mind because I know they will take their time with us. we never feel rushed. I feel like all our questions and concerns are answered. Dr. Cassidy is a gem!! She engages us in the care of my son's condition and educates every step of the way. My son has autism on top of his arthritis and Dr. Cassidy is great at knowing how to talk with him and knows his interests well. I thank God for her everyday and the way she has helped him. my son came to her at 13 weighing only 59 pounds and so stiff he could barely move. he's 16 now and 100# and tall and plays in the marching band. thank you!!!
excellent best Dr we have seen
Dr Cassidy is very caring and thoughtful for my daughters needs.
We had been quite impressed with Dr. Cassidy. She was very throw, spoke to me & my child and explained his current situation very clearly and in terms we could both understand. We would recommend her to others!
Very much appreciated all the time Dr. Cassidy took- listening and explaining her findings versus other possible causes for my child's symptoms. She was fantastic and I feel 100% comfortable coming to her with additional questions / concerns.
My husband and I were very impressed with the time that Dr. Cassidy spent with us and our son. After close to a month of numerous appointments elsewhere, we finally felt like we were in the right place.
Dr. Cassidy is always amazing. We are so thankful she is a great listener and so wonderful with our children's care.
Dr Cassidy is well versed in her specialty(Rheumatology). She answers every question promptly a and with confidence.
Dr Cassidy is a great doctor. I was concerned with Dr Rosen leaving but after meeting her I wasn't concerned anymore
Dr Cassidy is wonderful in every way. She is personable, relatable, connects with her patients and the family, concerned, supportive, and is always happy to answer any question that is presented to her. We actually love coming to see her. Her level of expertise is unsurpassed. We are so grateful we got to have her as our doctor for our daughter. The staff in her office is always pleasant, caring and efficient
Dr. Cassidy always goes above and beyond with her care and her explanation of my sons condition making sure my son is on board with the decisions on his care as well as understanding how everything works together. My son also has high functioning autism and he can be stubborn and sometimes it's hard to get him to open up about his pain. However, Dr. Cassidy gets through to him and is very patient. I wouldn't see anyone else or go anywhere else for his care.
Dr. Cassidy was very very helpful and knowledgeable.
we could not ask for a better doctor to be treating our son. Doctor Cassidy is a very thorough doctor and would definitely recommend her I like best is she checks my son's entire body out for his problem and she takes her time doing it. .Never a bad visit with her
Dr. Cassidy is THE best doctor. She sets a very high bar for any other provider that I see.
Dr Cassidy is so helpful and reassuring
We love Dr. Casidy
I've been to quite a few doctors within the last few months and this is the first doctor who looked into the issue of pain my daughter was having. She gave me a diagnosis that seemed to make sense and seemed genuinely concerned and interested in helping us.
The doctor was great! She explained everything thoroughly and answered all of our questions.
we love dr Cassidy! she helps manage our son's pain so he can just be a kid
she is awesome! give her a raise in pay.
Dr. Kassidy was excellent. It is a complicated issue and she made it much easier to understand and I was very happy with how thorough she is being regarding getting to a diagnosis and appropriate treatment.
very helpful and knowledgeable
Dr. Cassidy was phenomenal and we were very pleased with the visit.
She was an amazing doctorthat answered all my questions and left me feeling relieved. She helped me understand his diagnosis and treatment that will be following.
She listened to my daughter and is trying to find out what is wrong with her.
Dr Cassidy is very easy to talk with, works well with my child, is technically excellent and shows real concern for my child's welfare and needs. After seeing many different doctors, she was the first to recognize our child's medical problem and was able to direct us to the appropriate clinic several years ago. She continues to be an excellent resource for us and I would recommend her without exception for medical issues in her purview
I am satisfied with thw attention given to my concerns and the attention given to my child during the appointment.
This was are first visit with Dr. Cassidy. I was very impressed how she was with my son. She explained everything, examined him and explained her diagnosis and recommend treatment. She was so professional yet so down-to-earth and kind. It made my son feel less nervous (and myself also).
My daughter absolutely loved the doctor, and she was scared about going there. I was very pleased with the knowledge that the doctor showed and expressed, and the wonderful attitude that she showed my daughter and myself. The doctor was awesome.
such an amazing Dr and visit
Dr.Cassidy was wonderful!
Dr. Cassidy is one of the most kind, caring, and compassionate physicians that my child has been to. She truly cares for her patients and spends a lot of time with them. We live approx 1 and a half hours away and it is worth the drive to see an exceptional physician like Dr. Cassidy! UPMC is very fortunate to have such a knowledgeable and quality physician, that shows all core values with Dignity and Respect, and Excellence and Innovation! Dr. Cassidy has provided us her email address and number to get in touch with her after hours! I cannot say enough about this excellent physician!! Thank you for all that you do!! You are truly appreciated!!!
The Dr. got delayed and the nursing staff kept us updated on what was happening while the delay was happening.
The provider took a thorough history on my daughter's history & pain issue. She listened to both of us and explained everything well. It was great that she spent a lot of time with us & didn't rush us through.
Dr Cassidy is a fantastic doctor. My daughter has seen her for both Lyme's Arthritis and PFAPA. She no longer has symptoms of either and this was our last visit with Dr Cassidy. While I am happy my daughter is better, its sad to not see Dr Cassidy anymore. She goes above and beyond. She is a model doctor. I wish all doctors were are dedicated and caring as Dr Cassidy.
My daughter had a very good experience. Her doctor was excellent explained every thing very well and staff kind, wasn't waiting long at all. We were very pleased she was very caring and very helpful to us. I would highly recommend her to anyone.
Dr.Cassidy is wonderful. She did not see us on time because we were late due to registration time. She was in to see us within 5 minutes. everyone was very nice.
Dr. Cassidy was very attentive to what my daughter and I told her, spent a lot of time with us, made sure all of our questions were answered. My child liked her a lot and actually has already told friends with joint problems that they should see Dr. Cassidy. I contacted Dr. Cassidy by email around 9pm last night and she responded back to me last night and encouraged me to contact her with any other questions or concerns. She expressed and demonstrated concern for my daughter's health and comfort. We have been very pleased with all of our daughters' physicians but Dr. Cassidy is definitely a favorite.
The provider is always helpful and courteous . She is knowledgeable and compassionate.
we really appreciate Dr. Cassidy! she is the best!
Dr. Cassidy does an amazing job returning emails in a prompt manner.
All the staff in Dr. Cassidy's office is awesome.
Dr. Cassidy is by far the best provider my son has seen for anything. She is so caring and compassionate and always responds to our concerns quickly. I recommend her to everyone
We love Dr. Cassidy!
Well worth the 3 hour drive each way. Dr Cassidy knows her stuff. Very thorough and excellent with kids. Addressed all aspects of care plan
The doctor and staff were awesome made us feel very comfortable
Dr. Cassidy is one of the most genuine and caring providers we have ever encountered. She has been a God send for our daughter, and she has weathered some difficult times with us throughout the past year since our daughter was diagnosed with JIA last May. Our daughter trusts Dr. Cassidy, as do both my husband and myself, and we respect her medical advice and the knowledge that she is able to share with us. She is so compassionate and caring, and the rapport we have with her means so much to us. We are grateful for everything she has done for us and for our daughter.
Loved her. Almost wish my child did have arthritis so we could continue seeing her. Returned an email my husband sent her after hours within minutes. She's amazing!
Elaine Cassidy spent plenty of time explaining test results in a way my 13 year old understood. Although she did not see evidence of Rheumatology issue, She made appropriate referrals to other specialists. She provided her email for future communication or to answer questions.
We had two appointments that day, we are from out of town. Our first appt ran over and I was worried sick, that we were going to have to re-schedule. Between the two Dr's, they worked it out, for us, and I thought that was Extremely and professionally worked out. I was very thankful and grateful! Thank You SO Much, for "going the extra mile" for us!!!!!
Dr. Cassidy was very caring doctor. She spent the time to explain every little detail. She actually spent time with my daughter and addressed all our concerns. I highly recommend her to anybody looking for a rheumatologist.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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