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DO, Lake Erie College of Osteopathic Medicine Erie, PA
Michigan State University East Lansing, MI
Akron Children's Hospital Medical Center Akron, OH
UPMC Children's Hospital of PittsburghUPMC PresbyterianUPMC MercyUPMC Magee-Womens Hospital
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 88
the wait time was way too long . my sons appointment was for 1:15pm and we didnt leave until 5:45. he was exhausted and it made it extremely hard to cooperate with testing needed for his eyes. but the technicians who were directed to take picture of his eyes by doctor, indicated he was too young for this test. he was scared and I was stressed thinking he needed the picture to confirm nothing was wrong with pigment in his eye. I became very overwhelmed and worried during this appointment, and at the end it still felt unresolved.
Dr. O is the bomb. She is amazing and should get a raise.
the doctor is always 2-3 hours behind, also they didn't even keep us updated and the doctor running behind. didn't offer any snacks . and the receptionist was very rude when ask to check how far behind the doctor is. also they were mia when checking out .
Daughter was given drops for an eye exam in the exam room. we were told they would take a few minutes to take effect and we were sent to the waiting room. After 45 minutes of waiting we expressed concern to the receptionist that we had another doctor appointment in an hour. The receptionist checked with the doctor and said my daughter would not be seen for at least another 45 minutes. This would have amounted to 90 minutes to be examined after drops were put in eyes. We had to leave and my daughter never got her exam. We live two hours away
had to wait 1hr and 15 minutes just to be taking back to a room.
great experience for my 7yo, they made it a very comfortable and pleasant time for her.
the wait was wayyy to long! I have a one year old, it's impossible to keep him entertained for 4 hours. I saw the doctor for 10 mins
She is a very informative doctor. She always takes time to listen and shows she cares about patient.
my regular eye doctor left this office and the new eye doctor wasn't as good as far as she didn't do as extensive exam as dr. lope did
Was sent to another room for testing. Had to wait another hour to see doctor when we came back.
Dr. Otaibi is phenomenal. I feel very fortunate to have her as the doctor for my son. She is extremely thorough and I feel very confident in her diagnosis.
Dr. Otaibi is great always pleasant and treats us with courtesy and respect.
To schedule a patient EVERY 6 MINUTES for this provider is RIDUCULOUS! Our appointment was 11am, we did not see the Dr. assistant until 11:40am - the assistant put eye drops in the patient's eyes at noon and said it would take approx. 20 minutes to dilate, which then we were expected to see the Dr. We did not see the Dr. UNTIL 2pm! The Dr. took her time with us, which was great, but we did not leave her office until 2:30pm. So for whomever decided to schedule a patient every 6 minutes is insane! These children are ALL special needs and obviously take more than 6 minutes for an office visit. Would YOU LIKE TO SIT IN A DR. OFFICE FOR 3 1/2 HOURS FOR AN APPOINTMENT? My guess would be no!
it took 4 hours for an appointment that should have taken 30 minutes. despite iPads in the waiting room for children, this is an obserd amount of time to expect of children and adults alike. this is the only reason I would not recommend the office. the care was good, but to expect people to wait that long is unacceptable. the mood in the waiting room was shared by many, and receptionists were long gone for the day before we were seen - nobody there to help if needed.
For us it is the distance that we have to drive to see Dr. Otaibi. But due to my child's rare medical condition we make the drive.
Dr. Otaibi is a wonderful doctor. She is very thorough and efficient. I would recommend her to others.
We love Dr Otaibi, she is very professional and caring towards patient and family. She takes the time to explain things to the patient and family. awesome doctor.
The provider is very good. My experience with extremely long wait times was AWFUL.
The wait time at this office is always absurd! 2.5 hours spent with a 6 year old for a check up should not be the norm!
The doctor was in a hurry, did not even take time to check eye pressure. I would like change the provider.
Dr. O is the bomb.com and a bag of chips. I wouldn't trust my son with anyone else. We are so lucky to have her available. She's the best.
Dr. Otabi was very nice and thorough. loves her.
She is amazing! Kind, respectful, understanding and very thorough.
no bad experiences. I believe my granddaughter received exceptional treatment
the office was on time, efficient and everyone was very kind.
1st time visiting this provider & office and I will 100% continue to come here for all of my childrens eye needs!! The office was clean, the waiting room was kid friendly, ALL of the staff was AMAZING! Dr. Otaibi was VERY thorough! She took time to explain everything to me. She listened when I spoke to her. She listened when my son (8yrs) spoke to her! She is an awesome dr!
We really liked her.
Wait room time was TWO hours!!!!! This was with a 5 year old! Not acceptable at all. This appointment was scheduled months ago! Will NOT go back. Awful experience.
doctor was friendly but felt very rushed because we saw her two hours after scheduled time and it was obvious she was hurrying.
this provider did a great job relating to my child, as she delivered news that came as a disappointment at this visit. she gave us plenty of information and space to process the concerns that my daughter had.
2 hr waiting time for entire visitvery disruptive waiting area, no intervention when families and children sharing waiting room where loud, inappropriate and screaming
the doctor seemed very knowledgeable and I felt like she was taking the time to review the tests and pictures to be sure she was giving me the correct information. As a mom, I am nervous when there may be a medical issue with my children. I felt good about how the doctor presented the findings to me and eased my anxiety and concerns.
My son wears glasses, and I have been taking him to see Dr. Otaibi every 6 months since he started wearing them. Dr. Otaibi is great, but to be honest, I DREAD taking him to these appointments because of the wait time.
We were at the office for two hours or more, the majority of the time was spent waiting to see the doctor. At least we were offered snacks while we waited. This was ridiculous. I was expecting paperwork regarding the eye surgery my son is going to have. I received none. I just have to try and remember everything the doctor told us.
About as expected.
I love dr Otabi
I thought that she could have reviewed her record better prior to the appointment. She was not aware that pictures were taken of her eye last year which were in her record. Otherwise, seems like a very knowledgeable and pleasant provider.
excellent physician. she spend time with us reviewing old records and discussing condition. appreciate the time and patience and complete evaluation of all health concerns.
Love love love this provider. she is the only reason we come back!!! she is truly compassionate and listens.
Dr. Otaibi was very helpful. She interacts well with patient's and families.
great experience! this was a second opinion. the first doctor was not understanding and seem not to work well with my 1yr at the time
I enter the office at 1:30 for a 2: 15 appointment,he was called back to get his eyes dilated went back to the waiting room and then didn't get called till after 4 for the doctor to see him almost missed my access bus,that was ridiculous no one should have to wait that long
she was great with me and great with my daughter!!
Glad Dr Nischal was able to confer regarding what Dr Otaibi was seeing - always good to know a 2nd professional agrees.
the provide spent ample time with me trying to explain her impressions and rationale in response to the recent studies. very helpful and reassuring
I have no issues with the office staff and drs themselves everyone is fantastic.
It was Great meeting Sara and her Staff. She was friendly and respectful to my child eye treatment.
Dr. Sara Otabli is fantastic with my son.
sara was excellent. she took concerns she had and was on top of ordering the tests necessary.
Went in for a follow up eye exam. Took 2 and a half hours.
Dr. Otaibi has been excellent. She really takes the time to make sure all our questions are answered and does not make us feel rushed. She is very friendly and great to talk with.
Dr. Otaibi has been caring and wonderful during a stressful time for our family. She has ensured that we were fit into her schedule even on days when it wasn't optimal for the office, to ensure we received prompt, continued, quality care. She has also done a wonderful job keeping our primary Opthamologist informed of her care plan for our daughter.
This provider was absolutely amazing for my son to be seen the first time.. he was very nervous,but the entire staff made him very comfortable..
Dr. Otaibi is the best doctor I have come in contact with in my years. She has been seeing my son since he was young and remembers him at each and every visit. She makes a point to take the time to sit and talk with me about concerns and updates regarding my sons health. I have spoken to her after hours for additional questions and she makes suggestions regularly. it is clear that she genuinely cares about her patients and the care that is provided to them. I recommend Dr. Otaibi regularly and have never had a negative experience with her.
The wait was exceptionally long. We saw the nurse right away, but then waited over an hour to see the doctor only to then have to dilate my son's eyes. Then we were told we'd have to wait 20-30 minutes for his eyes to dilate, and we weren't seen again for 50 minutes. My son had a very hard time focusing and cooperating, but he's been sitting in a waiting room for over two hours. We could've saved a ton of time by just dilating his eyes at the beginning of the appointment.
My child's care provider has been awesome.
my son is two and we waited nearly an hour and a half to see the provider. she is excellent but the waiting time to see her has always been significant on our visit. I would recommend but that long of a wait is touch with such a child at that age
Both the nurse and the provider were excellent in how they treated us as well as level of quality that was apparent how they approach their jobs. The provider in particular seemed very interested in taking care of my daughter's eye and advised in a way that my daughter would definitely understand and pay attention. I think she advised me as well in the best way to attend to my daughter's eye prescription need in the near future.
The wait to see doctor was entirely too long. After the first part of the exam, we waited another two hours before being seen. We were then told that typical visits are from 2-4 hours. This was not at all my experience upon visiting last year and it was not communicated at the time of the appointment. I find it completely unacceptable that patients must wait this long to see the doctor. If the office was understaffed, they needed to have contacted patients to inform them of the wait or allow them to reschedule.
sometimes you have to wait, but Dr. Otaibi is very thorough and don't mind waiting for her because she will take the time with her patients. She is a awesome doctor!!
our waiting time was way too long. otherwise, love Dr. Otaibi
The technician Heather and Dr. Otaibi proved themselves beyond excellent in terms of medical knowledge, compassion, empathy and plan of care.
chose this provider as previous provider is extremely tough to get an appt with. she was very knowledgeable and showed concern with the issues she diagnosed. was very impressed with the doctor. however, we had to wait for 2 1/2 hrs to see the doctor. that was unacceptable.
The Dr we saw is wonderful and we are very happy she will be handling our child's care.
This was our first visit with Dr. Otaibi, and I am so glad we found her! She has been wonderful, has shown concern, and has been determined to solve my daughters eye condition. I would recommend her to anyone looking for an excellent eye doctor for their children.
We really like this provider but were very upset that we had a 3 hour wait to be seen.
we are very please with this doctor and her medical staff
They explain very clearly my daughters problem.
incredibly long wait but nothing you can do about that.
she talked to us and let us know what she was doing as she went along and also explained what we needed to know and do to help with our child's problem.
Dr Otabi was absolutely amazing. My child is terrified of doctors and she took her time and got the best exam possible. She made my child comfortable enough to let her guard down. i would definitely recommend Dr. Otabi.
the Dr is fantastic and she is always honest with us no matter! it is refreshing to have a Dr. put so much time and effort into figuring out what is wrong without hesitation!! she is Fantastic!!!
We cannot say enough positive things about Dr. Otaibi and her genuine concern for our daughters health and well being. She is an absolute asset to UPMC and we are thankful to have her!
We love Dr.Otaibi
All of the medical staff that interacted with my child and my wife and I were extremely professional, knowledgeable and approachable. The reason for the visit aside, we loved the experience that we had at Children's.
Dr. Sara is awesome! We truly are very happy with the service she provides to our son. He also likes her which makes going to the appointment a fun experience.
dr otaibi was very concerned that we have the knowledge that we need about my child's medical conditions. she called us with test results that were concerning so that we would know this information prior to our appointment with her. she connected us with other professionals that could assist in diagnosing our child and was very sensitive to my needs as a parent.
As with most of my UPMC experience, this provider went above and beyond with regards to care. She is friendly and the staff is as well. They took extra care to address pediatric concerns and comfort. Phenomenal!
Our overall experience with Doctor Sara Otaibi has been unbelievably great. she has repeatedly exceeded care and concern for my son. I have never heard of, or had a Doctor have so much compassion for a patient. I admire her to the fullest extent
it was a long visit and it made me tired, but that could not be helped...the staff was really nice and the waiting areas were comfortable
Sarah was awesome with my child and she explained everything very well to me and my daughter who came with us to her brother's appointment. she went above and beyond and you can tell that she can really relate to children!!
awesome. couldn't have picked a better doctor. my son's fond of her and enjoys the interaction at his check up very patient.
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One Children’s Hospital Way
4401 Penn Ave.
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