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Children's Hospital is part of the UPMC family.
To learn more about the Nurse Triage & Advice Line, contact Robin Fortunato.
The Nurse Triage & Advice Line at Children’s Hospital of Pittsburgh of UPMC serves as a registered nurse telephone triage advice line for patients from newborns to geriatric.
It originated in 1996 as an extension of pediatricians’ practices and is based administratively at Children’s Hospital.
Since May 2011, it has served as the triage and advice center for the UPMC Health Plan Advice Line. More than 50,000 patients per year have been served by the Advice Center since that time. It covers about 1.5 million pediatric and adult patients.
A total of 17 registered nurses provide evening, night, and weekend call coverage for pediatric primary care physicians and their patients with an average call-back time of 20 minutes.
The center, which operates 24/7, has two medical directors: one for adult patients and one for pediatric.
The center uses TriageLogic software, and Schmitt-Thompson evidence-based nurse triage protocols are built into the program. Basic information provided by the answering service initiates an algorithm prioritization level for the RN.
Practice- and patient-specific information interfaces with the system, and an electronic summary report is sent to the referring practice and health plan. All callers are surveyed electronically, with a satisfaction rating of more than 98 percent.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
With myCHP, you can request appointments, review test results, and more.
For questions about a hospital bill call:
To pay your bill online, please visit UPMC's online bill payment system.
Interested in giving to Children's Hospital? Visit Children's Hospital of Pittsburgh Foundation's website to: