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Active listening is a dynamic process that includes:
Hearing is different from listening. Hearing is a physical process. A person can hear what another person is saying without listening to the message.
Listening is an active process of thinking about the meaning of the message that was heard. Sometimes two people do not interpret what they hear in the same way. A person's interpretation may vary according to personal values, beliefs, and past experiences.
Active listening requires the listener to check with the speaker to make sure that the message is interpreted in the way it was intended. To listen actively, a person needs to pay attention to the behaviors and tone of the speaker.
Active listening takes practice. When you want to actively listen to someone:
When actively listening to a teen, it is important to understand that teens often think others are watching and judging them. They may need reassurance that you are listening and that you are not judging them. It is also important to be genuine with teens. They can spot an insincere adult. Do not try to be a buddy with a teen. Teens do not like it when adults in their lives try to act like teens themselves.
When listening to teens, pay close attention to how the teen is describing the situation. Make a mental note if you think he or she does not understand what is happening. When the timing seems right, clarify any misunderstandings the teen has about the situation.
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ByHealthwise Staff Primary Medical Reviewer Anne C. Poinier, MD - Internal Medicine Adam Husney, MD - Family Medicine Specialist Medical Reviewer Gayle E. Stauffer, RN - Registered Nurse Kathleen Romito, MD - Family Medicine
Current as ofOctober 6, 2017
Current as of:
October 6, 2017
Anne C. Poinier, MD - Internal Medicine & Adam Husney, MD - Family Medicine & Gayle E. Stauffer, RN - Registered Nurse & Kathleen Romito, MD - Family Medicine
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Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
With myCHP, you can request appointments, review test results, and more.
For questions about a hospital bill call:
To pay your bill online, please visit UPMC's online bill payment system.
Interested in giving to Children's Hospital? Visit Children's Hospital of Pittsburgh Foundation's website to make a donation online.