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Physician Assistant, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
BS, Duquesne University Pittsburgh, PA MPAS, Duquesne University Pittsburgh, PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 53
all was good
Excellent Doctor. Excellet Office
I think our provider was excellent
Listened well and seemed to know my relevant health history
The PA Alana was amazing. We had seen another dermatologist in our area a few years prior and did not have a good experience, so my daughter was very reluctant to see another one. I decided to have her seen at Children's due to the positive experience that I had had with the gastro dr for her brother. We were immediately greeted with compassion and care. When we got to see the PA she was exceptional. She answered all of our questions and made my daughter feel understood and cared about and not "just a teenage thing that she needs to get over" (like her prior dr). They also dealt with her insurance to get the medication authorized and sent to the pharmacy, and get me up to date on this process. I cannot say enough positives about Children's Dermatology!!! The
we always request to schedule with this provider
quickest appoint we have ever had at this office. it was wonderful
The doctor was extremely comforting to my son
I did not feel the reception staff was friendly, personable enough.
Alana was amazing ! she was very knowledgeable and really put me at ease. she knew exactly what was needed. I live about an hour from and I'm aware there is a closer location for me but I would rather drive the hour to see Alana. my son also really liked her a lot and he was comfortable with her too.
Alana gave great eye contact and was extremely knowledgeable about my sons diagnosis. She gave us an easy plan to follow and explained all of the pros or cons. I really like this provider!! I hope my child sees her at his follow up appointments! Thank you!
we got the acne treatment my son needed
We were in for a follow-up visit. Received a new medication to try. Quick visit. Polite staff. Good experience.
my daughter very much enjoyed have dr Alena Dowiak treat her. it was her first visit with her and she on her own commented how much she liked her.
excellent care. exceptional knowledge and communication
Alana is a professional and thorough and knowledgeable PA. She also makes the patient very very comfortable in asking questions. We only want Alana for each subsequent visit because she is truly EXCELLENT!!
excellent experience, have referred many friends here
Awesome provider, super nice! would definitely see again.
it is a great team at this office. we are never disappointed.
This was my child's first visit to this practice. My only complaint is that I had asked for a different provider based on a friend's recommendation. I was given an appointment with a different provider without notice. The provider was great and I will see her again; it just would have been nice to know ahead of time.
Our visit went great. Our doctors were amazing! Thank you!
felt rushed when giving information about my child's medical history
We have had an excellent experience with Children's Dermatology and Alana Dowiak is fabulous. She is extremely personable and answers every question or concern that we have. I would highly recommend her and the practice to others. We travel an hour for our visits, and it is well worth it.
Our care provider was extremely patient with my son. She took her time explaining things to me in a way that was easy to understand. I really appreciate that this visit didn't feel rushed. I will be calling back to make sure our next appointment is with the same care provider, as I plan to request her every time we have to go in.
Alana is the absolute best and we love her! Everyone is wonderful!
Each of the people I interacted with were very personable and attentive.
she listened attentively and addressed multiple concerns that I had about my health
The PA was really great and explained things clearly. She did not push treatment that I was not interested in.
very friendly, very helpful, very efficient, knew the problem and the solution immediately
our provider did a wonderful job .... we will always request her for appointments
alana was very professional, friendly, and helpful...
They book too many appointments for the same time. Witing an hour everytime is unacceptable.
Our experience with Alana was fantastic!! She was very pleasant, knowledgeable about my daughter's skin conditions, gave me informational handouts, answered all of our questions thoroughly, and typed out specific instructions for the medications that she prescribed! We have already requested her specifically for our follow-up appointment.
Dr listened and understood the reason for our visit
So good. Not only did they take the time to hear all of our concerns, she also provided us with great information about our son's condition. Very caring.
this was the first time we saw this person. she was excellent and my daughter felt very confident and comfortable. we asked to make our follow up appointment with her
Doctor hardly spent 30 seconds with us to examine and check up my child. it's only the assistant who got the complete information.
Alana was very courteous and professional to both of my children.
Did not agree with the course of treatment recommended.
she was very knowledgeable and kind!
The PA was great - the MD was saw very briefly, but they were in agreement on her treatment plan. The wait was over 45 minutes, but I didn't feel rushed during the actual appointment with the clinical team.
This is my second child to have care here. Both experiences have been awesome. This is a very efficient office. UPMC does a great job!
Attentive, friendly, non-judgmental
I was very please with the service
great doctors. seemed very knowledgeable.
everyone I have ever seen at this office has been amazing
She spent a lot of time with us, but I felt like it was a burden and I left with unanswered questions and unaddressed concerns.
The staff and doctors were great, made our first experience at the dermatologist very easy going. I was able to learn a lot of warts and their cause and we are very pleased with this visit.
PA-C was excellent. Visit was thorough, complete, appropriate, timely. She did an excellent H&P, PE, treatment plan and patient education. She was friendly and knowledgeable regarding the problem at hand.
Alana did an excellent job of reminding us of considerations for future products/medicines for Reka's skincare. She did not pressure us to start a new medication, but explained the benefit and respected our decision. She also provided us with affordable alternatives to select from for medications/products. Alana noted that we had some calls into the office regarding one product, and she checked to be certain that we were pleased with the office's handling of the question and we got the answers that we needed.
she forgot to call in the prescriptions that she prescribed. I went to pick them up at the pharmacy the next day and they weren't there. then I had to wait the weekend to get in touch w the office to get them. frustrating.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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