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Children's Hospital is ranked One of America's Best Children's Hospitals.
Spends Enough Time with You
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MD, Penn State College of Medicine Hershey, PA
Nationwide Children's Hospital Columbus, OH
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 51
It is not that Dr.Mullen does not listen to what I have to say, but rather that she already knows her answer before I talk. This has occurred at least 4 times that I can think of immediately. Unfortunately, she missed a significant illness that we had to return for last year, and I feel she only ordered a test when I was stubbornly skeptical of the "it's just a virus" diagnosis. Since that time, I have worried about her lack of truly considering that the parent may actually have insight to their child's needs. It is one thing to listen, but another to hear. That being said, she is always friendly.
haven't had any bad experiences. she's lovely.
it was a good visit overall. Dr Mullen was attentive and knew what she was talking about.
Dr Mullen has been very understanding and went through several ideas and options for my child that we could try and follow up before just saying okay I'm going to send you to Pittsburgh.
Always very satisfied with my children's visits!
she was very polite and seemed very caring about my child
This was our first time seeing Dr. Mullen and I was very pleased!
thank you for our first visit being helpful to our concerns .
Dr. Mullen is pleasant and thorough. Very pleased with her.
Great dr. and staff!
average wait time to see a provider is well over 45 minutes each time I've been there.
I had a severe burn on my arm. The doctor told me I needed to cover it but she did not cover it before I left. I would have thought she would have taken the time to properly show us how to cover the burn even though that wasn't the reason for the visit.
The nurses and receptionists at this office are wonderful! They do a fantastic job. Dr. Mullen is also very good. There are occasional times when I feel she does not completely listen to what I have to say, but for the most part she does. I only say this because in December I had my son in there when he had a fever of 104 degrees, and the first visit she said she felt nothing was wrong (just a virus) but to keep an eye on it. I brought him back two days later with the same thing, and again she said she felt nothing was wrong even though he had been spiking this temperature for nearly 5 days by that point. I reiterated that I was very concerned. She listened to his lungs and said they were clear, but asked me if I wanted to have his chest x-rayed just in case. I, of course, said yes. The doctor at the ER made me wait while they read the Xray, and it was pneumonia. I get a similar feeling whenever I tell her about a concern, kind of like she doesn't really put a ton of stock in my opinion. I am sure she gets many opinions from well meaning parents that are completely incorrect, including my own opinions at times. :) I generally defer to her because she is the doctor, and therefore I feel she knows much more than I do, but sometimes I wish she would dig a little deeper as to why I am concerned. I do not want to over emphasize this, because I actually really like and respect her. She is not overtly discounting what I say, she just takes awhile to really get what I am saying sometimes.
very courteous and professional :)
The student was very nice and asked a lot of questions. Dr. Mullen's was very nice and explained everything that needed addressed and gave us options. Dr. is great with my daughter and asked her questions and made sure she understood them.
we have nothing but good to say about her care and Dr.
We always enjoy seeing Amy!
Why did the doctor ask me if I had a boyfriend or girlfriend? That was very insulting. If she felt that she needed to be politically correct, she could have just asked if I had a significant other. When I told her I had a boyfriend, why did she ask his name? Did she type it into my records? Why did she ask how long we had been dating? Is that in my records? Why did she unhappy that I didn't want the HPV shot? She never once mentioned to me that no one would need an HPV shot if they didn't have any sexual contact or experiences. She assumed that my boyfriend and I would be "intimate" soon. That is offensive as well. The doctor seems nice, but I wonder if UPMC makes her ask these questions or if they were her own.
Was disappointed to be told that because I am not vaccinating my baby they won't continue seeing her. I understand the risks from both sides of the issue. But a doctor shouldn't refuse service because of a parents decision on a matter as controversial as immunizations.
I drive an hour one way to take my daughter to Dr. Mullen. She is that good!
kind and knowledgable
Amy is always very easy to talk to and understand and we feel very comfortable and confidant coming to her for our child's medical needs.
Dr.Mullen called me personally to discuss my newborn's care. she was genuine and sincere.
The best pediatrician around! Dr. Mullen and her entire staff including Marcy Herzog PA are the kindest Drs and nurses I've had the pleasure to take my children to. They are extremely knowledgeable, kind and only want what is best for you and your child. We couldn't be happier, and are blessed to have them in our lives!
great experience.. my son enjoyed his check up.
My son has a genetic disorder which requires a lot of follow up care. I'm so happy to have found a doctor, nurses, and staff that are a huge support!!
All of the staff seem to enjoy children and their friendliness helped my daughter to feel more at ease.
My husband and I love Dr. Mullen. She is so respectful and really takes time to talk with us and make us feel comfortable.
both provider and staff were very courteous and listened to our concerns. Interacted with my child very well to keep her involved with her care.
I've been going to CCP Bedford pediatrics since day one when Dr. Mullen took over and changed the name. ive had children that were patients for 15 yrs. Dr mullens and her staff are all very pleasant and show concern to you when speaking to you. I've never had a bad experience since Dr. Mullen took over. I recommend her office to everyone that i know of that have children.
all staff were friendly and understood the needs of my ADHD child.
They are great.
Dr Mullen is super friendly and easy to talk to, she is a great asset to the CCP team.
We LOVE dr Mullen! The office staff is wonderful!!
It's always a pleasure coming to this office to see Amy Mullen! I bring my 20 month old to the office when he needs to be seen for whatever reason and now I bring my newborn to see Amy as well. I have a lot of trust in her!
Dr.Mullen always listens, addresses concerns and shows extreme love and caring for my children.
Always a pleasure in visiting this office and speaking with the providers
the rating speak for themselves. thank you for you care for my child!
you guys are great! thanks for the years of care for my children.
The staff overall seemed good.
Dr. Mullen is excellent and I have and will continue to recommend her to anyone. She literally saved my child's life and took appropriate action and then continued to follow up while my child was at Children's Hospital.
the doctor was great. she was very attentive and followed all of the usual hand hygiene practices, and my daughter felt comfortable talking to her.
We love this office! Dr. Mullen is always amazing with my boys.
Dr Mullen is a great Doctor. Both of my boys love her and so do I!
Dr. Mullen has an excellent disposition and was friendly and easy to talk to. I felt comfortable asking her questions.
Very good provider and staff.Thanks
Amy is always nice and friendly to us and is always sweet to my son! He likes her!
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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Interested in giving to Children's Hospital? Visit Children's Hospital of Pittsburgh Foundation's website to make a donation online.