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Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 238
The entire staff was highly professional. The quality of care was excellent.
Extremely good experience in all respects
wait times are way to long
The appointment was too long. Prolonged waiting for this dr is ridiculous. Dr Eller wa a very good dr but the wait time to start the appointment and then all the waiting to see the dr then to have an injection was way too long.
the staff found a tear in my retina and fixed it quickly . this saved me from needing extensive surgery.
thanks to Dr Eller for saving my eye sight. Dr Eller is definitely an asset to UPMC. and a great surgeon
Everyone I interacted with was friendly and professional. A top rate experience and was always comfortable with how things went. Thanks to all involved. Thanks to upmc.
Dr. Eller and Staff are all excellent.
wait time to see dr. too long.
Dr. Eller and the UPMC Eye Center team are exceptional. I greatly appreciate the excellent care they provide me and the professionalism and courtesy they exhibit. Dr. Doss, the Fellow, was also excellent. Thank you all for your service!
I'm very pleased with all personnel and especially Dr. Eller
I feel that Dr. Eller does a wonderful job and answers all of my questions and also has a sense of humor.
always good experiences
I was a walk in from the ER night before and they took me in right away next day. offered juice and crackers to everyone since the wait was longer than usual. very pleased with the entire staff and they worked well together as a team.
Excellent experienced physician
Most excellent and professional. Dr. Eller personally wrote contact information for follow-up cataract surgery in my area.
Visit went smoothly. Resident knowledgable about my situation. Computer screen used effectively throughout the examination and review. Care provider and resident worked together as a team. Very professional.
Needed to see a doctor for a possible emergency. Staff and doctors were so very accommodating. They got me in the same day, all were super wonderful.
I didn't care for the Dr. before I saw Dr.Eller. The manor of him snapping my fingers to tell me where to look,. I told him I couldn't see his fingers, he said follow the sound, He needs to take manors from Dr Eller as Dr Eller is the best professional Dr. in the hospital.
Dr. Eller is awesome! He really knows what he's talking about. He is also good about putting me at ease with my condition and talking to me so I understand.
Dr. Eller's appointments always go extremely well. He's concerned for his patients and doesn't take shortcuts when it comes to safety. He's about as perfect as a doctor can be in the way he relates to people and the treatment he provides.
Dr Eller is the BEST! He treated me with care & concern & respect.
I am very happy with Dr Eller
It is nice to have a care provider who understands my brother's needs and is truly concerned about his well being.
Highly professional care offered and with great competence and attention to my concerns. I felt like I was in the hands of caregivers at the very highest level of expertise.
excellent care great physician and staffing
Dr Eller also took the time to write a referral letter to another md for my condition. thank you
Dr Eller explained that I now have glaucoma and he explained it with s picture which was very helpful
I had an incident with my eye called and spoke with Denise and she was very helpful. Theresa the person who roomed me was very kind and caring. The 3rd year resident Matt was very kind and informative, as was the doctor.
While some times we have to wait after being prepped, the office is extremely busy with people in need of the best care.
The entire staff is exceptional. I have seen three of the Residents along with Dr. Eller and they are all very good and work well with Dr.Eller. I am very pleased with Dr. Eller.
Everyone I have had contact with in this office is very kind and caring. This whole experience has been easier to deal with because they are so caring!
Dr. Eller and Dr. Lee were both fantastic. Highly recommended!
Felt very comfortable with my visit.
Satisfied with no complaints.
quite conceded about my well being
Dr. Eller's team is tremendous! Every single person that I met with from the start of the visit to the end was professional and kind and competent!
I have been a patient of Dr Eller for several years and have complete and total trust in his expertise and commitment.
very positive experience
Excellent doctor or the best
Dr .Eller is always professional & caring.
they need more help my appointment was at 9:40 am and I didn't see doctor till 11 am
Great exam. Explained my problem quite well and clearly. The Fellow also participated and was also very good.
have been going to this office more than six years now, and have no complaints, other than waiting many times.vwe
The eye DR. is excellent, always very concerned.
Dr. Eller was excellent as always!
Dr. Eller is excellent! Five stars. This visit was 3-month follow-up from surgery. Surgery was 100% successfull and Dr. Eller takes genuine pleasure in that success -- and shows a high degree of concern in looking ahead to potential future issues. Good answers to my concerns and good Residents in assistance. He has my highest trust.
love the Doctor Eller
Dr. Eller us a wonderful and caring physician
I experienced long wait time over an hour after preliminary exam.
I felt very good about this provider
The people in the office are the best and exceed my expectations.
Excellent Care From Provider. Have been seeing him for 20 years.
from all my years of going to retinal Specialist he is my favorite
Dr. Ellers was very concerned about the well being of my eyes.
I appreciated their skill, concern, and care. I feel Dr. Eller is "the best".
Appointment scheduled for 11:30, I was done at 2:00, with maybe a total of 30 minutes in an exam room. That's 2 hours waiting. Two and a half hours is a pretty long time for a check-up. Similar wait times happened my last appointment, if this continues I'll probably switch providers.
These were the least uncomfortable numbing and Avastian injections I have had, thanks to Dr. Eller's expertise at injecting this very sensitive area. Thank you, thank you, thank you.
Too long of waiting
Dr Andrew Eller is a fantastic eye specialist as well as human being that shows real concern for his patient.
Always good experience
I was very pleased with my visit, however, I feel these surveys are much too long and take too much time
Very knowledgeable, good explanations, friendly and attentive.
dr. Eller and his associate Janet are the best. Her trailer is caring sensitive and compassionate. Janet is thorough and extremely helpful. They are the perfect team.
the care i got was very good
Dr Eller is THE BEST. You guys should make a commercial about him and me because he saved my vision.
wait time is horrible 2 hours from start to finish needs refined
doctor was very friendly, made you feel comfortable.
this appointment was made for one the office had cancelled. I waited 30 minutes for assistant to take me back and 2 1/2 hour wait for the physician who appeared to work non-stop.
The only problem I had was the wait time. I also understand that Dr. Eller is in high demand and I am thankful I was able to be "squeezed" in to his schedule and I understand the wait.
Dr. Eller is such a fine specialist that the wait is always longer than you would like it to be. Other than that, the staff and assistants are very respective of the patients.
Dr. Eller is always very gentle in doing the procedures and very knowledgeable.
Dr. Eller is fantistic.
Dr Eller and the entire staff of attendants are always very courteous, friendly and have a cheerful greeting and we laugh. I always leave on a happy note. It is fun time . I don't know how many people have as much fun as I have going to medical appointments.
i find dr. eller to be an excellent eye doctor. i feel lucky to have him as my doctor.
Dr. Eller is an excellent eye care professional. He is either the best and/or most popular. My appointment was scheduled for 3:30 PM - I arrived at 3:00 and didn't leave his office until 6:30 due to number of patients being seen. it was not a complicated examination. This was the longest I have ever waited! No apologies even expressed or given.
Dr. Eller was an excellent medical provider.
Everyone was very nice and efficient.
Dr Eller is very talented and very, very busy. His staff of people that take insurance, nurses, and support doctors and people that run tests and photography there at this office seems superior to his other office. I still pay for a flight to travel in to see Dr Eller specifically every 6 months as I wish to stay under a His care even though it is more time consuming and costly for me as I trust his care completely. He is gifted.
Dr. Eller is an amazing combination of great skill and great compassion
I have great confidence in this office and Dr. Eller.
my experience with Dr. Ellers office has always been very good!!!!!
Appointment was for 10:30 after drops were put in my eyes at 11:00 waited until almost 12:30 to get called back to see the doctor that is almost 2 hours after my scheduled appointment. Generally that is the waited time for this doctor but really.
Dr. Eller excellent. Dr. Noori very good. Janet great as,always. Check in tech Jennifer very professional
Dr. Dobbs and Dr. Eller were very attentive to my concern over my condition. I was seeking a 2nd opinion and they both verified that I have that condition.
an excellent eye doctor and the nurses and staff were wonderful excellent everyone excellent doctor and staff their excellent all of them excellent doctor and excellent staff excellent doctor and staff excellent excellent
Dr. Eller and his staff are very professional and show care for me as an individual. They never rush me through and I'm given excellent care.
Dr. Eller has always treated me well when I saw him for my vision problems. He has always been very polite and seems to ne genuinely concerned about me as a patient. I first went to Dr. Eller in 1987 for a detached retina surgery and belief he is the best.
care was excellent
My only complaint is the wait time for appointments. My appointment was for 11:50 a.m. and I was not seen by the Doctor until around 2:00 p.m. or later. This is always around the time frame.
Dr. Eller is the best! He has saved my vision on several occasions, with compassion and kindness. He is never arrogant or unkind. I am grateful that he is in my world.
Dr. Eller is an excellent, skilled and caring physician. I am very satisfied all of the care he has provided to me and my family members.
The wait time for this provider is unacceptable. Non one should have to wait (3 hours) to see their doctor. Especially when the appointment is scheduled a year in advance.
good professional care by dr. and staff
I was a new patient - this was my first visit. Wait time was far too long. My next appointment is scheduled early in the morning. Dr. Dos was very professional and I was very happy with her exam and with talking with her about my condition. I was likewise very happy with Dr. Eller, who provided practical information about living with my condition, in addition to the eye exam.
OTHER THAN A LONG TIME IN WAITING ROOMS, THE VISIT WAS VERY GOOD
I had to wait 3-!/2 hours over my scheduled appointment time to see the Doctor. When you have an appointment at(2.20 PM) and you don't get to see the Doctor until (4:45 PM) that is to long to wait especially if you have just had open heart surgery three weeks ago. The office needs to work on theirHis staff was scheduling or Dr. Eller needs to get more assistants. I was cold and exhausted when I left his office.
Dr. Eller is a wonderful doctor. He really cares about his patients and what is best for them. He knows me when he sees me. I am blessed to have him as my doctor.
Dr. Eller is the best eye doctor I've ever seen. Friendly and knowledgeable and actually could speak Pharsi, which helped tremendously! Staff was great too.
The Doctor is a good provider.
great experience every time with this office. never any complaints.
they listen to what I have to say which is very important.
First time visiting Dr Eller. He was very thorough and pleasant.
I am a fan of Dr. Eller's--he saved my vision with his skill and knowledge.
I appreciate that Dr. Eller takes as much time as each patient needs, and I'm always willing to wait for that.
My appointment was for 11:40 am. I arrived @ 11:00 am after waiting until 2;00pm not seeing the Doctor, I left !!
Dr Eller is a wonderful doctor.
I've always found Dr Eller and his team very helpful to me, answering all my questions so that I completely understand. They're kind and thoughtful. I always leave feeling better than when I got there.
Dr Eller is an excellent Doctor was pleased with my care. the office at eye n ear instutute needs improvement, you do a lot of sitting and waiting.
Dr.Eller is a very caring individual as is his staff.
Everything went very well, I have no complaints. Everyone was very professional, kind and courteous.
Wonderful patient care, great explanations, very comforting manner.
THE DOCTOR IS ALERT AND ALWAYS APPEARS TO CARE ABOUT ELEMENTS HAPPENING IN PATIENT'S EVERYDAY LIFE.
The only part of my annual eye exams with Dr.Eller that I don't enjoy is the time it takes to get to the Dr. my appointment was at 11:40. I was seen by several interns/residents/students. which is all good- this is a teaching hospital. But I did not see Dr. Eller until about 2:25, and was finished shortly after 3:00.
The care and understanding of all staff including clerical through the Dr. were excellent and appreciated for the manner in which they handled my health issues.
appointment was at 11:20 and saw doctor at 1:45.
This was much better than my last visit, especially because the wait was much shorter. I also found the doctor more respectful.
I visit with Dr Eller every 4 - 6 weeks for a shot in my eye. This condition has had improvement and he and his staff work quickly and efficiently. They are professional and I put my full trust and confidence in their judgments.
I appreciated the time Dr. Eller and the nursing staff took with me in my time at your office.
Even though I said I was not seen by Dr. Eller within 15 minutes - I was taken back and had my preliminary eye exam and eye drops put in with the 15 minutes of my appointment. I am also usually seen by many interns or fellows prior to Dr. Eller coming into the exam room.
I love the doctor and the staff but I will not return. I waited 3 hours to see the doctor. The same thing happened the previous times I went to see him. Something needs to change with the scheduling. I spoke to others in the waiting room and they have had the same experience. My time is too valuable.
I have only had good experience's with Dr. Eller. From the very first time I had seen him with my eye injury he explained everything to me so I would understand and I feel very comfortable with him. I hadn't seen him for a year and he actually remembered where I worked. This represents a caring doctor and I'm glad he is taking care of me
I have had 6 surgeries by this provider to the eye. Not your usual run of the mill. I have a rare disease and these surgeries have never ended in complications, infections or needed extra follow up. In fact I have had little to no discomfort. So satisfaction is 100 % in my view. Wouldn't trust this situation to any other provider but Dr. Eller. I have had this provider since 2005. Thank God for this man. The first retinologist gave me a few shots and set me free with a rare disease. I was scared to death and found Dr Eller on line.
The Eye Center, and Dr. Eller in particular, is as excellent as any medical provider I have ever worked with. Kudos to the entire team.
I HAVE ALWAYS HAD COMPLETE FAITH IN DR ELLER'S CARE & JUDGEMENT AS TO MY CONDITION. HE AND HIS STAFF CONSULT W/MY OTHER CARE PROVIDERS IN THE UPMC SYSTEM & HE KEEPS THEM INFORMED AS TO MY PROGRESS. I HAVE NEVER HAD A BAD EXPERIENCE AT AT THE EYE INSTITUTE AND HAVE RECOMMENDED THIS FACILITY TO FRIENDS AND FAMILY.
Dr Eller and Janet D'uva are an excellent team. I have been treated by them for 10 years and rate them to be the best.
Very good doctor and staff. All get a 10 rating!
Dr. Eller always is kind, courteous, very professional, and never rushes me.
I arrived early and was seen by the nurse right away, then another doctor. It did take longer to actually see Dr. Eller, but I feel satisfied with my visit.
Out of all the doctors I've ever had work on me which have been quite a few, Dr Eller is by far my favorite. He is such a down to earth and nice guy as well as a very talented Doctor. Would trust him to work on me, my family or friends any time.
Could not have been better. On time and friendly.
Everything was great! I am very grateful to have such a highly skilled professional surgeon and eye care provider.
Top of the line for eye care
I apppreciate Dr Eller's care, skill and concern very much. and his friendly manner.
I only have good things to report on this care provider
Everyone was kind and helpful.
Pleasant, kind, knowledgeble
Dr Heller is an excellent human being let alone a Doctor, and that is what is important because we are ALL humans first!!!! Thanks :-)
Dr. Eller explained my condition very thoroughly to me and made sure I understood. He made it easy for me to ask questions.
Dr. Eller and his staff, especially Janet, are so caring, knowledgeable, competent, friendly, etc. The concern they show and the treatment I receive is outstanding. Thank you Dr. Eller.
Dr. Andrew Eller is my"ROCK STAR" Retina Specialist. He is terrific.
The staff is consistent and well educated to my concerns.
All went smoothly and efficiently
Dr.Eller and his team are giving me excellent health care.
This is the model practice and staff. They should train other UOMC practices and personnel how they work and provide to patience care.
Dr. Eller saved the sight of my left eye.
always the best care
Very pleasant and professional atmosphere. Dr Eller is an excellent physician who is very compassionate
Always very friendly, doesn't appear to rush. but most important, extremely competent
Dr. Eller saved the vision in my eye through his obvious skill and knowledge while always being pleasant and personable. I am a fan.
Everyone from receptionist, nurse, technicians and doctors treated me with respect and courtesy. I felt like a person, not just a patient.
I have a lot of respect and trust in Dr. Eller.
Dr. Eller has my complete trust. He is brilliant. Monica, his assistant, is intelligent. skillful and as pleasant as you could possibly wish. They make what could be a stressful visit into a an enjoyable and informative time.
My provider gave me complete confidence that I would be well after the treatment. I felt good about the provider and would absolutely recommend him to any one.
Dr. checked thoroughly as I complaned about having floaters.
My recent experience with Dr. Eller Dr. T., and all the staff at the Eye Clinic was wonderful I was an "emergency" visit from the ER, with a detached retina and the care I received was excellent.
Is a great very committed Dr cares about you as a person
I received straight answers from the doctors.
He was excellent as usual.
kind, explained things clearly
Some of the questions did not apply. I was extremely satisfied with my visual checkup.
My care provider is excellent. I feel very fortunate that he was my surgeon and took care of both of retinal detachments. I trust his expertise in the care of my eyes and rely on him to prescribe the right care and treatment not only for me but for the potential retinal issues that may occur (due to genetics) with my children.
cannot praise Dr. Eller enough
The new norm for health care seems to be a 15 minute visit. When it is a specialist, as this provider is, you may not see this provider for months. When I have an appointment after 3-4 months, which is very adequate, I want to be able to have the time to relay the last 3 mo.s to my doctor. Go over tests that were ordered, over any changes my medications caused or changes in my medications. I always have a list when there are questions or concerns. 15 minutes for a specialist is inadequate. Maybe scheduling the working public on a different day than the elderly or complicated patients might be an option. My doctor has treated a rare disease I have, since 2005 and has maintained my sight, which is high on my priority list. I have waited at times, but that is something I am willing to deal with for a great outcome. I usually don't stick with a provider that comes in and out of the room like the "road runner". Thank You for my sight doctor Eller and UPMC. I got to see my son get married and my new granddaughter 10 yrs after the onset of this disease. Can't top that.
The doctor and staff were well informed and kept me in tne know about my problem
Dr. Eller is an excellent physician.
All employees treated me with kindness & respect. Everyone was very knowledgable & worked in an efficient manner. DR ELLER IS THE BEST!!!!! I would highly recommend this office.
I feel that the staff at this office is wonderful and met all my expectations
Dr. Eller is a very special person. He is kind and caring and takes time to make sure his patient is properly taken care of.
Excellent staff, called my transport co for me when appt. was ended. I was barely able to read due to my injection and dilation in eyes. Staff best I've met in any doc's office.
This was my initial visit with Dr. Eller. He and his staff were well informed of my medical history and my treatments and the reason for my transfer to him.
Dr. Eller and staff are the best.
Have had Dr Eller for 10 yrs! Have had the best care! After a retina tear ...owe him my eye sight! Thank you!
great visit and care
Dr. Eller is always very professional. He takes as much time as necessary to answer all your questions and makes you feel very comfortable about your visit.
All have been good.
Dr. Ellers office is one of the best, well run, professional offices I have ever visited. Dr. Eller is so kind and takes time with every patient and family member to be sure every issue is addressed. HE IS THE BEST!
visit was pleasant and informative
This was the first time that I seen this doctor and was very glad that i was assigned to his care. He was polite and well spoken and when I left the office everything that i was concerned about was very clear and my mind was at ease. This physician will definitely be recommended to my family and friends.
had what i thought was a very good exam
I went from the ER at upmc east, after hours, and he spent most of an hour with me. I am from altoona pa, one hundred miles away. Many thanks
You always have to wait to see Dr. Eller but you don't mind because he is a such a great Dr.
This was a routine semi-annual visit to my eye doctor for care for an eye problem. Dr. Eller is very knowledgeable and caring. I trust his expertise. The staff were equally caring.
I have never been treated without utmost care and compassion by both Dr. Eller and his staff.
Dr. Eller not only knows his stuff, but he cares. He goes above and beyond to get the care/knowledge/answers needed. He is the best!
Dr. Eller is excellent and I appreciate his care and professionalism
Dr. Eller has been my eye doctor for 11 years. He is the absolute best! He is friendly, caring, and spends the time I need with him. I would highly recommend him!
Dr Eller is a super doctor and very personable gentleman. Experience with him is always reassuring.
Dr. Andrew Eller is an outstanding physician who is extremely knowledgeable about Opthalmology and Retina diseases. I totally respect him and feel confident in his abilities.
It is always a very positive experience seeing Dr. Eller. I have total trust in his expertise.
He is the BEST eye doctor I have ever been to. He saved my vision. He is a pleasure to interact with.
See Dr. Eller Once a year Always An Excellent Experience. Have Been Seeing Him For 18 Years
I have no complaints. Dr. Eller is the best.
Dr. Eller superb.
Dr. Eller is very professional and is very easy to talk to.
VERY SATIFIED !!! The nurses , Dr.s and recp. provided excellent care. Recp. even got me O2 and I could save my battery. They really made a difference. Good Job To All
Dr Eller was recommended by a physician neighbor when I was first diagnosed with AMD in June,2005. I have been seeing him for over 10 years and have TOTAL confidence in him.
Staff was excellent.
Dr Eller is the best doctor I have ever seen and is an exceptional Dr and man
I feel very fortunate to have gone to Dr. Eller for my health problem. Dr. Eller, in my opinion, is extremely competent and proficient in his practice. I also feel that, as busy as he is, he still makes you feel at ease and confident that you are receiving the best care possible. I believe that I did received the best care possible.
SOME OF THE QUESTIONS ARE NOT APPLICABLE. E.G I HAD NO PAIN. SO I SKIPPED THOSE QUESTIONS. I DID NOT HAVE ANY BAD EXPERIENCE.
My pre-op and surgery was very well choreographed and on time. Every person that assisted in anyway was friendly, kind and compassionate.
Dr. Eller is always very familiar with my history and is very courteous in his demeanor. I feel very fortunate in having him as my retina specialist!
Always got an excellent care from Dr. Eller and staff, will continue to see him once a year for routine Diabetes eye examination.
I have always found the care from Dr. Eller and his office to be exceptional.
Dr. Eller has my complete confidence.
very impressed with kindness, good humor, and wit of Dr. Eller and Dr. Lohop (sorry, I can't quite remember the name of the younger doctor in the team), but they were both thorough and had a number of issues to cover and earlier in the visit all of the other people who administered tests and drops were very pleasant
I had a very good experience with this office
Dr. Eller is an outstanding physician who saved my vision with exemplary care, including surgery, many years ago. During this visit, he was, as usual, attentive, careful, and fully engaged. And as always his intelligence and competence was quite evident.
He is fully aware of my vision problem thus knows and acts accordingly. He has the new research knowledge so I trust him.
Detached Retina Recovery could take a year to heal. I have 70% of my eye sight and it's getting better everyday. My colors are very bright and clear.1 day at a time.Dr.Eller's team did a good job.(thank you).
very professional medical staff. DR ELLER is a great surgeon and agreat friend... and the surgeon DR HAPP. at upmc, and all related surgeons. that took very good care of me. and nurses....
love dr Eller and his staff
I am so glad I found Dr. Eller - I like him very much.
Always had good visits with Dr. Eller and staff
I would say my surgery was actually pleasant. Extremely satisfied with the care I received and the way my questions were answered
I have the utmost confidence in Dr. Eller and his associates. They always treat me with respect, answer any of my questions thoroughly. In my opinion, I don't think my vision would be at the level it is without the knowledge and care that Dr. Eller and his staff provide.
great service as aslways
Dr. Eller is the best.
Dr. Eller is exceptional in every sense of the word. He is both straight-forward and compassionate and, most importantly, patient and understanding. I can say with a huge degree of certainty that I whole-heartedly believe I would be blind, dependent on others, and largely unhappy with the quality of my life if I hadn't met Dr. Eller when I did. It is evident that he is a huge asset to not only the hospital and its patients, but also to the new doctors who are fortunate enough to learn from him.
Dr. Eller is excellent. I feel very fortunate that the triage person at the Oakland Eye Center scheduled an appointment with him for the day after I called. He was able to diagnose a retinal detachment that a different ophthalmologist was not able to detect over the course of five visits the previous two weeks. I am extremely grateful as this situation could have become much more serious. Dr. Eller performed surgery two days after my appointment, and I am happy to say that I am now on the mend. I will certainly recommend him wholeheartedly.
All very good!! Just moved to Pittsburgh from San Francisco.
Care was given with consideration, gentleness, and thoughtfulness.
never felt rushed. received very thorough attention from all involved
Dr. Eller is an outstanding doctor. He shows care for his patients smd explains all of their concerns.
They provided the exception that proves the rule as they were caring and made an effort to assure me and the other people there and reached out to me. This was the way the UPMC offices used to be and I am lucky as this office and staff and my CP probide that app[roach.
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