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Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 76
Dr. McCall and his staff are THE BEST. Everything is explained in terms that are easy to understand and I feel total confidence that the proper steps are being taken to assure that I receive the best care possible.
Dr. McCall is a wonderful Dr. He is caring, personable and knows his stuff! we love him.
Everyone was very courteous and helpful.
Doctor seemed genuinely concerned and interested in my problem and what options and concerns there were. I felt that I was in very capable hands.
i was there for very short time. needed a test first.
Simply put, this was just the best experience of my life. My hearing suddenly dropped out and Dr. McCall was willing to see me right away. At the front desk, Krystal and Evan treated me with remarkable dignity and respect. A gentleman named Justin called for me promptly to seat me in a room - a wonderful young man. Dr. McCall was remarkably attuned to my needs and medical issue. He discussed my prognosis and treatment options to me in a way that even I could understand. All around, I felt like I was given celebrity treatment.
I was extremely late for my appointment and Dr. McCall not only saw me any way without rescheduling me but was very attentive and I never once felt rushed or dismissed.
kind and helpful. Care explained well. Time was taken to address all concerns.
My visit was a very good experience and the staff I dealt with, very helpful and professional.
Dr. McCall is an awesome doctor
This was my first visit to Dr. McCall. Overall, it was an excellent visit. Dr. McCall, and the resident that saw me first, were both courteous, respectful, interested in my medical status/history/future. I appreciate the time that was taken to see me as well as to listen to me.
there were no bad expeiences
Would recommend to other people.
Dr. Mccall is a very professional and caring person. He is a great doctor and I am very fortunate to have come to be his patient.
DR. McCall is an excellent Hearing Specialist. I was very much concerned about changes in my hearing and tinnitus. He, his two Assistants, and the Audiometrist examined me, tested my hearing, and gave me the information that I needed to make decisions regarding my hearing. I am very grateful that it is not anywhere near as bad as I had thought, and that there were no grave underlying problems. Had there have been though, I would have relaxed because I was in good hands. Should my hearing deteriorate further or other symptoms appear, I will definitely return for reevaluation as needed.
very professional staff and doctor from arrival until departure of appointment.
Immediately I felt that my medical concerns were of importance to the doctor and his staff and that they would do everything in their power to assist me. I felt completely confident that my treatment would be a success as they conveyed to me a warm, caring and competent feeling.
All the people involved were very helpful, courteous, and polite in helping me with my hearing impairment. Even the people parking my car were very helpful, courteous, and kind. I was very impressed with the service.
Dr.McCall is excellent. I am going to have ear surgery on November 7 and it is somewhat dangerous for my health...need to take precautions that I don't have another stroke ...he is doing a great job in filling me in on the issues and concerns . I have all the confidence in the world in him
Dr. McCall and his staff are an excellent team. The care I received was above and beyond what I have experienced in the past. They explained things very well and made me feel as comfortable as possible. I am very pleased with the care I received.
Good experience. Had ear wax removed, and hearing test. Provider wsuggested this be done on a yearly basis.
Horrendous wait time. 50 minutes, no warning or updates about visit delay until I asked.
I went in nervous and came out very relaxed.
I have no bad experience about my care provider everything was excellent..
all good and what I had expected
Dr McCall was excellent and very kind and explained step by step what he was going to do
Great experience with Dr McCall and his office staff. Very professional.
very good experience
I have had ear cancer in situ. DR. McCall is doing a good job of watching it.
it was my very first visit. Dr. McCall & his staff was exceptional!
Dr. McCall is an excellent Dr. - always thorough, explains things very well & answers all my questions & addresses my concerns. The office environment is very pleasant, as well as the staff being pleasant and efficient, wait time is always minimal. i would recommend Dr. McCall & UPMC to family/friends, etc
This is my first visit with this physician because he is a specialist in ear tinnitus. I have had no current visits with this office. I found answers to my questions and updated the conditions of my hearing. I am sorry there is no cure for tinnitus. My physician, their aides and supporting staff were highly professional.
Dr. McCall explained my hearing condition and showed empathy for the problems I am experiencing. He was kind and knowledgeable.
I always like my son's Doctor he is very excellent with patients and also in his work
So far good experience with the doctor we choose. Appreciated his concern and patience with my hearing problem.
I'm always treated with dignity and I'm so very happy with Dr. McCall, I trust him , and he truly cares.
Dr. McCall was professional and compassionate regarding my healthcare needs. he explained everything to me and my husband without making us feel like he was rushing.
Impressed with how quick I was able to get an appointment with this doctor. Scheduling was convenient and the Office visit was right on time. Test were done and results explaned in detail. I thank the Doctors and staff at UPMC for working as team to provide the very best Healthcare
One of the best visits I have had with a health care provider. Dr. McCall answered all my questions about my hearing in terms that both my husband and I could understand.
I've never had a bad experience with Dr. McCall and I've seen him for 6 years
Dr. Andrew McCall and his staff are excellent! Very please with all aspects of our office time, surgery and follow up so far. I will be returning for several more follow ups and actually look forward to appointments.
excellent doctor and staff
wish dr McCall was a family doctor! absolute best doctor I have ever visited !
Dr. McCall and his resident, Dr. Greenberg, were very thorough and professional.
Dr. Andrew McCall was professional and very kind. He really cared about how I felt about my medical situation and sat and talked WITH me not AT me about it. I was very satisfied with my visit and was very happy with all the staff I came in contact with. Everyone was happy and nice. Great experience!
Quick check-in. Courteous staff. Clean facility.
It was my first visit to this facility and everyone, from the receptionist to Dr. McCall were outstanding in their care and attentiveness to detail.
The care provided was excellent.
Excellent visit - highly recommend Dr. Andrew McCall.
Excellent care from ENT physician and also from Audiologist who tested my hearing
dr mccall and all of the other employees are the best and go above and beyond to care for their patients !!!
Very knowledgeable and instructive to his intern. Dr. McCall was pleasant, straightforward, non judgmental.
This was my first appointment with Dr. McCall as I had been seen for years by Dr. Raz who left the practice. I loved Dr. Raz and Dr. McCall was everything I hoped I could find in a replacement.
a very pleasant visit
Dr. McCall and I met for the first time and I was pleased. He was aided by a 2nd year Resident who was really excellent to deal with. Unfortunately, I don't know his name. However, I complimented his skills directly, particularly interpersonal.
This was my first visit with this physician as my previous physician left UPMC. I was pleasantly surprised at the speed of my appointment. Everyone I had contact with was helpful and courteous. Dr. McCall was knowledgeable about my problems.
THe exam was very thorough. Got immediate results from audiology exam.
Dr McCall always listens to my concerns and comes up with a plan of action . I appreciate his knowledge and friendly expertise . He is a WONDERFUL doctor !!
Dr.McCall has always been very helpful & took time to explain every possible outcome to me. I feel he is very easy to talk to & ask questions.
excellent. I was seen as a walkin recommended by Rick Hyer in audiology and was greatly pleased with the care
one of the most pleasant office visits I've had in a good while
Doctor did not check my health record and did not know my health condition before seeing me. I was seen by PA before and answered questions, then had to go through once again. Also, papers were filled out with all that information prior to the appointment.
everyone was very helpful and very professional.I have already referred two people.
Had a better understanding of my situation than the Dr who referred me. Was more thorough.
Very straight forward, a plus for me.
I was concerned with the gravity of my ear infection and Dr Mc Call explained the scenario, the course of action. he always stopped to ask me "any questions?", he seemed genuinely concerned and involved. I am confident I am in good hands.
Dr McCall was very punctual, kind and considerate. He explained things well. my daughters and I were very pleased with our treatment during my appointment.
Very concerned genuine intelligent doctor
excellent communication and assessment skills
The care provider gave me very little encouragement as to a cure or any long term care. His recommendation was to attend a support group but didn't afford us the opportunity to talk to anyone about the services. He nor anyone considered that I had traveled a distance to attend the appointment which only lasted about 10 minutes. I was given a telephone number and told to call back to talk to someone. This was not an acceptable response to me.
Dr. McCall was very nice, professionall & confident in his abilities. Those are three qualities in my opinion that every doctor should have! My impression of Dr. McCall as a care provider on my first visit is that I hope he never stops helping people! I've been nervous & scared about my condition for years & in five minutes of meeting him I was calm & ready to get better! Thank you Dr. McCall & UPMC!!!!
Informative; excellent guidelines re following up with issues.
he was great. very good and kind.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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