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University of Pittsburgh School of Medicine Pittsburgh, PA
UPMC St. MargaretUPMC Monroeville Surgical CenterUPMC PassavantChildren's Hospital of Pittsburgh of UPMCUPMC MercyUPMC East
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 109
work in EMS and I have never met more gracious staff than I have at most UPMC centers.
ALL personel that I had contact with were professional, and courteous.
Very professional and listened to my concerns
Dr. and staff very helpful and professional. A good experience every time I go for an office visit.
Dr. Hathaway is tops!
I did not care for this doctor. I think I am going to have a 2nd opinion. I don't believe she looked hard enough about my symptoms. Also, she did not address any other factors It was as if I was a bother to her. Di I have sinus problems???? Did she look good enough in my throat I don't think so. This was my first visit to her. I used to see a different ENT but I guess he is no longer with UPMC...so therefore in order to have insurance pay my bill I had to see her.
everyone in office pleasant
got the job done
Always a pleasant experience when I see Dr. Hathaway and her team.
Provider listened and responded with respect and empathy to my condition. MA went out of his way to make me comfortable while waiting for the MD. Very pleased
Very thorough and knowledgeable.
They were very good. I have a bad hearing problem and they explained my options even providing financial assistance information
Dr. Hathaway took the time to listen to my questions and to make sure I understood my options and treatment plan. I did not feel rushed.
care has always been very good or I wouldn't be going back. dr Hathaway is excellent and I would highly recommend her to family and friends.
Great Doctor and staff, The best
I received the best care of any health provider that I have gone to in the past. That's why I rated this provider as excellent.
she should've been more happy about working there other than that its good
I was very pleased with Dr.Hathaway.
I felt the doctor was multi tasking to the point of being hurried. I did not feel she really took time to hear what I had to say.
had a bad ear infection. 1st one in 61yrs! dr &staff did fine job of treating me. I drove 50 min just to get this appt, glad i did.
I was very pleased ( as well as you can be at a Dr.s office) with my treatment by the whole staff
My provider was fine. I didn't wait long and she made the appointment quick but still thorough.
Best of the best, hands down!
dr Hathaway was very courteous, professional, listened, and helpful. so was her intern
My visit was pleasant-both Doctor and Nurse were courteous -I understood Dr's decision about my hearing problem
My sinus headaches were bad because of my sinus condition. The surgery was supposed clear up the headaches. After surgery, the headaches were worse and my eyes ached. When I asked about the headaches, she said "I don't know why you are having headaches" they may be caused by something else. She wouldn't answer my questions. After doing my own research, I found that headaches after sinus surgery can happen. It will take time to heal because of inflammation. I won't go back.
Dr Hathaway was top notch. Good bedside manner and quick.
was very happy with my experience with Dr Hathaway. A very professional and skilled doctor.
Not very often could you say that it is a pleasure to see the doctor. In this case it is always a pleasure. Dr. Hathaway and her staff are all the best. As professionals and as people. They really know how to listen and are concerned with how you feel.
it was a very good visit. I was there for a hearing aids test found out that my hearing aides would help me out a lot so I could hear better. that was my first visit to the office. I would recommend this office to all family and friends.
Was very impressed with the whole visit and the courtesy of everyone in the office!
Dr Hathaway called me personally to keep me informed. It was greatly appreciated.
This was my first visit with Dr. Hathaway and I was very impressed with the friendliness, professionalism and expertise exhibited by her and her staff. I'm happy to have discovered her!
Dr Hathaway was very prompt and the office staff was very efficient.
Could not have been more pleased with Dr. Hathaway and her staff.
excellent care, explanation of questions, and most importantly allowing me to make decisions regarding treatment although overall following her expertise and feeling very comfortable with her recommendations. excellent doctor!
Dr. Hathaway was professional, polite, and personable. When next I receive this service I have saved her card so I may return to her. The office staff and nurse were also very pleasant and professional.
Doctor Hathaway seemed a bit short and vague on my condition. It was my first trip to her practice but I was expecting more answers to questions I had.
It was a pleasant experience and I will return for a recheck in a year.
Dr. Hathaway is a wonderful physician!
Thank you for your time and care.
Dr. Hathaway was a great doctor. she made me so relaxed and she was very caring!!! I was very nervous coming in to have to have a scope and she walked me through something I never thought I would do!!! I appreciated her kindness and patience!!! I have been to a couple other ENT doctors but she by far was the most knowledgeable and certainly the most compassionate !!! she has certainly made me overcome a fear and I am most grateful to her for that!!! I will definatly continue my ENT visits with her and I will definatly refer all my family and friends to her!!! I will also post a review on Yelp to tell others!!!p
I really like Dr Hathaway, I've been there 3 times. I have water behind my ear drum and she can't figure out why, She was going to send me to one of her colleges in Oakland but we're going to try one more time with her. I do think it is draining because my ear has been wet the last 2 mornings
Dr. Hathaway answered all of my questions in a direct and concise manner. I am an engineer by education and training and always ask a lot of questions, especially about my health care. Dr. Hathaway was very compassionate and reassured me that I am coping very well with my illness. She was kind and understanding and made me feel that she would look after my health issues in the future. I will see her again in 4 months.
Dr Hathaway helped me 2 months prior and she is helping me again with a long term medical issue I've had. I've place my ENT health in her hands; I'm that confident in her.
cleaned up my left ear and corrected an inacurate tube placement with very little pain
Dr Hathaway listened attentively to my concerns and immediately took action to address them. I have very rarely been this impressed with a Doctor. She is most certainly an asset to UPMC.
wait time was more than 30 minutes despite of the fact that posted sign indicated that the doctor was on time
everything was excellent
most positive experience possible. quick, courteous and fully engaged. couldn't ask for more!
This is the first visit to Dr. Hathaway. I was extremely impressed with all the professionals who card for me...from the receptionist to the technologist giving me the hearing test.
very friendly, professional, and efficient with knowledge to help me beyond my expectations
All personnel during my visit were friendly and made my visit relaxing. Dr Hathaway was extremely informative and provided other solutions about my problem. Very good visit.
I am very pleased; just wish my condition was able to be identified in office. But her professional opinion and advice was to refer me to a colleague. So I am very pleased with her honesty and professionalism.
This was my first visit to Dr Hathaway, for vertigo symptoms. It was a very pleasant experience. She seemed very competent and concerned. She prescribed a self treatment method. The results are TBD.
my only comment was that I specifically chose this Dr because I wanted to see a female dr. and funny, she had a male nurse, he was fine, it was just sort of unexpected.
Dr Hathaway and staff were very courteous and helpful during my appt. They answered my questions and eased my mind.
Dr. Hathaway is really nice and competent.
Dr. Hathaway is an excellent doctor. She listened to my explanation of symptoms, asked meaningful questions and was pleasant as well as professional. The audiologist, Claire, was wonderful in explaining the testing process and also in explaining the results.
Doctor and audiologist were knowledgeable, empathetic.
Dr Hathaway extremely professional and competent.
Provider secured pertinent information in my records for previous treatment five years ago for same issue. extremely competent, compassionate Provider.
I felt like I was in good hands while Dr. Hathawat was putting the tube in my ear. She told me what she was doing every step of the procedure and what it would feel like. She also checked in with every step of the me, to make sure I was okay. I would recommend her to anyone having otolaryngological problems.
The Audiology team was exceptional and very thorough.
This was my first appointment with Dr. Hathaway for clogged ears. I will not go to any other Doctor for this problem. Very professional Doctor and Staff. It was a very enjoyable visit. See you in a year.
this was my first visit and was immediately comfortable with and confident in the entire staff.
My hearing impairment complicated communication. Dr Hathaway made a concious effort to be patient.
Dr. Hathaway was wonderful!!
when I arrived the receptionist have my paperwork ready to review, when I was complete with that The medical assistant was ready to take me back to begin the examination after that was complete the doctor was in the room within two minutes. she listen to me as I described my symptoms and then begin the examination. Everyone I met was very helpful, concerned, And knowledgeable. I was treated very well and overall was very satisfied with the visit.
This was my first visit with Dr. Hathaway. She was professional and at the same time sensitive to my needs.
Doctor gets an A+ rating.
She takes her time listens and doesnt try to rush you out like most UPMC doctors. It was nice to be able to sit there and talk and ask questions and get good feedback. overall shes a great doctor
it was wonderful that an audiologist was right there in the office and was able to test my hearing as part of the appt
I just want to acknowledge the assistant to Dr. Hathaway, this young lady was extremely nice and thoughtful. I was about to have a short procedure that I was a bit scared of and she came over by my side and eased my concerns. She was so sweet to try to distract me by asking about my son who I previously was speaking about. She showed genuine concern. Dr. Hathaway ended an issue I had been having for 3 long horrible weeks and I am grateful.
Dr. Hathaway was very helpful.
Really enjoyed the visit. Learned more than what I knew going in. Thank you!
Very pleasant office and doctor.
Excellent customer satisfaction.. friendly, professional and knowledgable.
They were pleasant and professional.
Dr. Hathaway is very thorough and explains options and does listen attentively to concerns.
Excellent first visit. Would recommend this provider to family or friends.
SO FAR VERY SATISFIED
Dr. Hathaway listened to my symptoms and comments. While my problem is minor, she did not treat it lightly. She gave me several options to pursue in treating my condition.
excellent experience. Dr Hathaway and her team are always thorough, knowledgable and patient with my exam, my questions and with discussion regarding my overall physical and mental health. They truly seem to care about helping me heal and staying ahead of any future potential issues.
Dr. Hathaway is a very good Doctor
I have recommened Dr. Hathaway to my niece because I am so pleased with the care she has given me.
My visit was certainly one of the better, if not the best, in recent memory.
Dr Hathaway and the entire staff were very professional and I was at ease speaking to all of them.
Everything was great
I seldom fill out these surveys but I felt Dr Hathaway and her staff were excellent in all areas.
very impressed with her concern on my condition
Dr Hathaway is a great provider !
This was my first visit. We didn't talk extensively. She cleaned my ears out and checked my nose and throat. I would definitely return.
My complete experience was so good. I cannot remember a more positive office visit ever. I was in and out. Got plenty of attention. Nothing but good to report.
Very pleased by how I was handled from making my initial appointment with the office through the end of my office visit.
THIS WAS MY FIRST TIME AND IT WAS A GOOD EXPERIENCE
very nice Doctor and staff. Would definately recomment to friends and family.
pleasant experiencia in all aspects
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One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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