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Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 111
we were seen before his appointment time as we got there early . They were all very friendly and helpful. This was our first time seeing him and he determined what the problem was and had the other Dr come right to the room to look at my son so I didn't have to have another appointment before moving forward to the procedure to fix the problem. very much appreciated!!
The doctor was thorough and was good with my child. I wanted to mention the person that did the first part of the eye exam, she was great with both the adult and the child.
Dr Craig was very patient and explained everything. Best paediatric ophthalmologist I met so far.
Dr. Luchansky was excellent. Very thorough and patient.
The doctor was very knowledgeable, but wish he was kinder. He was blunt and to the point. My opinion was the doctor needed to be more compassionate.
He is a wonderful Dr. Very nice and understanding.
Exceptional care for a 1st time visit. Heather (our nurse) was amazingly accommodating to my son who is on the Autism spectrum and had 1,000 questions for her. She calmly and patiently answered every one of them.
I really like Dr Luchansky. He is very thorough and kind. I make sure we see him every year. I won't switch as long as he is there!
Heather was very friendly and made my sons exam enjoyable. Dr Luchansky was also very professional and friendly.
This was the first time at this office with this doctor and I thought he was wonderful. He was caring and understanding. And very patient with my child. The nurse was EXCELLENT!! I have never felt so relaxed at a doctors office before. They were very kind and wonderful.
The care we received was great
We come from 3 1/2 hours away because we do feel that Dr Luchansky is the best provider for a children. We would love to stay closer to home, but we are so comfortable with him that we continue to make the trip.
All of the staff we met were very positive and professional. There isn't once instance that we would say was otherwise.
wait time is sometimes long but the doctor is wonderful with his patients
Our wait time was between 15-30 minutes which we thought was acceptable. Overall, the staff was very organized and professional.
Dr. Luchansky is very thorough and efficient during the eye exam, but we wait any where from 2-4 hours to be called into an exam room to be examined.
Dr. Luchansky has always been very thorough and careful in regards to the testing he orders for me, and has always been respectful of my questions and concerns.
Dr Luchansky was clear and thorough! He understood our circumstances and moved forward to working with one of his colleagues as we move forward to better understand my wife's condition!
our appointment was at 10:30 and we did not get seen until after 11:30. it was almost 1pm before we pulled out of the garage. Other than the lengthy appointments it wasn't bad. The doctor is well informed and listens to our concerns. My daughter's vision and her well being is a priority for our family.
in previous visit, we had good experience but however this time our experience changed . May it felt like we were rushed this time
Dr. Craig Luchansky was very good and helpful - he went through my medical record and addressed the problems with the glasses very thoroughly. I would definitely recommend him.
Provider was not kid friendly. Seems to have little patience.
Great team, keep up the wonderful work.
I was very impressed with the Dr and all the staff; they treated all other patients well too
The wait was long, but it's alright... The receptionist we're very friendly and the doctor was very friendly despite him seeing a lot of paitence most esp kids.
Dr. Luchansky knows my child's medical history and condition. He is very thorough with his examination and explains everything. his personality shone through on this recent visit and made it a very pleasurable experience.
A very long wait to see the opthomologist, but once I saw him he was courteous and responded to questions.
Dr. L is the only doctor who figured out the correct prism prescription
He was very nice!
Superior service as always..
my visit for my child eyes checkup was so good,everything was good .
I think he is a very competent professional
Provider could not have been more courteous, knowledgeable and helpful. He included my concerns in all matters. I would highly recommend this Provider
the appointment took over 90 minutes for a routine eye exam. I appreciate the thorough exam, but the wait time in this office is always much longer than any other provider that I see.
This was a very positive and productive visit.
Loved the nurse we had, I believe her name was Jamie she was very helpful. The doctor is awesome as well, I would highly recommend this facility and doctor to anyone in need.
very knowledgeable. understood my daughters disabilities and explained things clearly.
very little time waiting
Very long wait to see Dr. appt at 240 and didn't see dr till 430
direction medication and it's works
Both the Nurse and the Dr were awesome! The nurse could sense my daughter was very nervous. She thoroughly explained everything she was going to do before doing it as well as why it was being done and what sensation (pain or no pain) would be produced. She made my daughter feel very comfortable and was an excellent nurse! The Dr also explained everything to my daughter and answered all questions thoroughly. He was very calm and did not rush us out the door.
My child is on the Autism Spectrum and has difficulty with all doctor's visits and cries typically the entire time from waiting room to exit. She did this there the whole time but i never felt ignored or disrespected. They worked hard to make our experience successful and I left there feeling cared for by doctors, nurses, and staff. Thank you!
my son has a novel of diagnosis, including the troubles he's seen for with his eyes. the doctor was EXTREMELY over scheduled and only spent 7-10 minutes with the 10 children that we waited through before my son. we waited to see the doctor for nearly 2 hours in a waiting room with no toys or entertainment. this has been my most dissatisfied experience with the line office ever
Our appointment was at 10:45 we did not leave until almost 2 PM. When I inquired about the wait I was told "I don't know he's running really far behind." That would have been nice to know once I checked in! My child's eyes were dilated and made her vision blurry-to be expected to sit for hours after the drops are placed is a little unreasonable. This was an annual exam.The physician seemed irritated when giving my daughter directions. The appointment felt very rushed once we were in the exam with the doctor. He apparently didn't even review my daughters chart-as we were leaving he asked if her Ptosis was diagnosed at birth!! If you read the chart you would have realized that. We typically go to PGH for these appointments-but that office canceled this appointment 3 times and we were offered Wexford location to get the visit in-which should have taken place in MARCH. I will NOT go back to Wexford unless it's a dire situation and only if we are NOT seeing Dr. Luchansky.
Great first visit with doctor!
our appt was at 10:30so we checked in at 10:15. we didn't see the doctor until 12:30. it was ridiculous because I had all 3 of my young children there. there only seemed to be one doctor working that day.
had a good experience at the office just had to wait a little bit too long other than that everything was great
Dr. Luchansky is outstanding in every regard! He is personable, carimg, and highly skilled. I have 100% confidence in his abilities and will continue to recommend him to others.
Dr. Luchansky is a wonderful doctor! Very thorough and efficient with the time he spent with me. I look forward to seeing him for many years to come!
Nurse Heather was wonderful and so was Dr. Luchansky
overall great experience but the wait time was unacceptable, especially for a child who is almost two. appointment time was 2:45. we saw the doctor at 4:20. hard to keep child occupied. i
I appreciate the doctors ability to answer my questions on my health. and concerns for not getting unnecessary test of my eyes due to up coming glaucoma screen next month due. and alerting me to a reduce cost cause of this test for new glasses..
We waited a long time to actually see the doctor, but it was well worth the wait. Him and the staff are all wonderful and extremely helpful.
long waiting time in office waited approx 1 1/2 hours in office to see the doctor
I wish that the office had some evening or weekend hours, I have to take time off of work and pull my children out of school to visit this provider.
the wait time was ridiculous 2hours to see the doctor not acceptable
Good experence put poor on first question not because of the Doctor and staff but because I do not like to talk.
the doxtor was great. the woman before the doctor, (I'm sorry, I forget her name ) believe she works with alignment. She was british I think.... she was EXCELLENT
Dr Luchansky is a terrific doctor !
Dr. LuChansky was very kind and caring. He listened to all my concerns and never once did I feel rushed when speaking with him about the double vision problem I was having. I would HIGHLY recommend him to family and friends.
I thought the office was very nice and very clean. The office staff was helpful during check-in and registration. the exam was thorough, but the wait time was long. By the time the office visit was complete, the eye glass office was closed so my child was unable to look and choose a pair of glasses.
we love love love love this doctor - please tell him we said so - i would nominate him for what my hospital in johnstown would call a gold star!
We had a very good experience with this provider.
everyone was very professional and courteous.
It was good all it was, was an eye appointment that was her first time there.
excellent experience. I didn't check a circle for control of pain, as he had no pain
We waited 2 hours to be seen! That is quite extensive. Our appointment was for 3:00 and we finally saw the doctor at 5:05.
Dr Luchansky is excellent provider he is professional, calm and pleasant person.
Dr Luchansky is great with our kids.
I loved this office, the doctor and the staff very friendly and professional.
I think the provided could have demonstrated more patience/empathy for my child related to anxiety, Difficulty following verbal directions, and high functioning autism.
Dr. Luchansky is an excellent eye doctor. Even though has a heavy patient schedule, he is patient, very thorough and he takes time to offer explanations and to answer to my questions.
Dr. Luchansky is an excellent provider. He is kind and professional at all times. He is truly a model physician.
A remarkably skilled diagnostician and practitioner, who I was very glad to have been served by for my particular health concern.
We had to wait long time to see the doctor.
Waited 1 hour and 30 minutes to see doctor
As all they are good
Dr Luchansky was exceptional, the best experience I have had with any eye doctor. He took time and care personally to try to discover why I am having vision problems and did and redid multiple tests personally (rather than have assistants conduct and assess tests). These tests should have been done by my regular eye doctor BEFORE I had cataract surgery. Dr Luchansky explained that we would go through a process to see which solutions would work best for my vision. He subsequently phoned me and told me about the first lens prescription he would send me. I am looking forward to continuing my care under Dr. Luchansky. The only down side for me seems to be that he is mostly at Children's Hospital and not that frequently at Mercy, so it is not easy to get an appointment.
Dr. Luchansky is a very conscientious, hard working and thorough doctor who does good work and is very attentive toward his patients
took an hour and fifteen minutes before provider saw my child. I would prefer to find a provider who can see my child on time rather than removing him from school early.
extremely professional staff. everyone I came into contact with were very nice and helpful.
never had any problems!
this visit was awesome. I could not have asked for a better visit. my child is somewhat difficult to deal with most of the time. they were wonderful.
Appt was at 11. Showed up early at 10. Didn't get seen till 1150.
all good experiences
He was very nice and friendly. my only complaint is we waitied to see him 2 hours.
Both the assistant and doctor were very friendly and approachable. My young child had a great experience.
wait time much too long...almost an hour and a half before first contact with tech for prep work.
he knew what he was doing
Everything was very good.
Love Dr Luchansky good man very respectful and kind
Dr. Luchansky is a dedicated and focused doctor. I always feel confident in his ability to provide expert care for my vision issues. I feel fortunate to have him as my doctor.
The wait time was awful. Appointment was at 2:15. Had the vision checked by 3:00 pm, but did not see Dr. Luchansky until after 4 pm. Seemed to have no order in which patients were seen. Really considering not coming back to this office as there are other pediatric ophthalmologists I can use.
Excellent care. excellent Doctor and staff
Dr. Luchansky provided a very thorough eye exam; discussed eye health determined during the exam and provided an opportunity to answer any questions.
the wait time to see the doctor took an hour, so my whole visit was an hour and a half just to spend about 15-20 minutes talking to him.
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