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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
Hip SurgeryKnee SurgeryShoulder Surgery
Orthopaedic SurgeryOrthopaedic Sports Medicine
MD, University of Pittsburgh School of Medicine Pittsburgh, PA, USA
University of Pittsburgh Medical School Pittsburgh, PA University of Pittsburgh School of Medicine Pittsburgh, PA
Hospital for Special Surgery New York, NY ATOS Klinik Munich, Germany Klinikum rechts der Isar, Technische Universitaet München Munich, Germany Landeskrankenhaus Salzburg - Universitätsklinik für Unfallchirurgie und Sporttraumatologie Salzburg, Austria Hospital for Special Surgery New York, NY ATOS Klinik Munich, Germany Klinikum rechts der Isar, Technische Universitaet München Munich, Germany Landeskrankenhaus Salzburg - Universitätsklinik für Unfallchirurgie und Sporttraumatologie Salzburg, Austria
UPMC ShadysideUPMC PresbyterianUPMC St. MargaretChildren's Hospital of Pittsburgh of UPMCUPMC Mercy
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 109
Dr. Craig Mauro was excellent. He listened to all of my concerns. He discussed possible options for my future with me concerning my shoulder.
Dr. Mauro is one of the best doctors I've ever had. It's always impressive when surgeons (like him) do not push for surgery right away, but are helpful in giving safe and effective care that can delay the need for surgery until a future time. He also is very kind and considerate and really listens to my concerns - and figures out ways to help with those concerns in a safe and effective manner.
Dr. Mauro takes the time to listen and to explain. I appreciate his expertise and his bedside manner. He truly cares about his patients.
Love Dr. Mauro. One of the best and I am glad I see him every time.
The quality of care was perfect. Doctor Mauro and staff were wonderful. I would highly recommend this staff to EVERYONE who has an orthopedic issue.
with Dr Mauro, I feel like I am an active decision maker in my care, and he helps me to advocate for myself as a patient.
complete experience was excellent
Dr. Mauro is very thorough and kind. he answers questions and is attentive to what I have to say.
Dr Mauro was highly recommended and glad he is my Doctor.
Dr Mauro is a wonderful doctor. he listened to my concerns and addressed with true concern. I would recommend him to everyone!
I had never seen Dr. Mauro as my Dr. My wife is his patient, but he took me the same day I called for an appointment because I was in a lot of pain. my own regular physicians office would only take me NEXT week. Dr. Mauro and staff are wonderful!
first time seeing this physician he was an excellent listener and did a fine job in administering to my issues
Doctor Mauro is one of the best doctor that I have met. He knows how to treat you like a person in pain, not like some other doctors that I visited.
Dr. Mauro is the most respectful, concerned doctor with whom I have ever worked. He listens to my input and provides thoughtful responses. He never makes me feel rushed, and I always feel like I have his full attention.
Long wait time to see Dr Mauro although I understand he is very busy with patients.
excellent doctor, answered all my questions
excellent care from the front office, xray (Rubia), the PA (Michelle) and Dr Mauro. Everybody was on the same page as me, so I am expecting to make progress with my injury.
Dr.Mauro was VERY good to me
very good visit. Dr. Mauro sent me to a great place for PT.
No complaints. Dr. Mauro was awesome.
very wonderful staff and doctor and nurses
The wait was WAY too long!! Dr Mauro is excellent and the staff was fine.
First visit with this doctor. Outstanding demeanor, explained necessary surgery in detail. Very kind and compassionate. PA was outstanding as well(Dr. Mauro's)
I enjoyed Dr Mauro very much, he seemed to care about my condition and was wanting to give me the best care possible to ensure my healing. The only negative I would have to say is the wait time to get through my appointment was very long. My appointment was scheduled at 9:00. I was called to the room at 9:35, the nurse didn't ask me any questions about how I was feeling. My pain was very high from sitting and waiting so long. Then I didn't see the physician assistant until 10:15, and the doctor finally saw me at 10:30. My appointment finished around 11:15 with all of my concerns being met. Dr. Mauro is worth waiting to see but I would have been much more comfortable if the staff would have assessed my pain and tried to make me more comfortable during my wait.
Dr Mauro and PA Michelle were great.
This was my first time at this facility and with Dr. Mauro. I was very pleased! I was treated kindly, with respect, and felt confident in my doctor and his plan for treatment.
Dr Mauro, the resident who was with him, and his PA were all excellent.
excellent care. love dr. Mauro
the office staff - with urging from the doctor found an appt for me for an MRI that day and joint injection the next day- this was very helpful because I was in too much pain to walk and leaving for a two week vacation just two days later. Dr Mauro called me directly the next morning with the MRI results and explained it very clearly. he took his time in answering all of my questions.
when I passed out everyone was very friendly and helpful
Dr. Mauro and the Burke and Bradley practice overall are excellent people and excellent health care professionals across the full team.
Dr. Craig Mauro was very caring, informative, and excelled responding to my care.
the staff and dr Mauro were top notch I'd highly recommend them to all and will. they were very attentive and easy to understand. they come across very professional and experienced. over all it was an A+ experience on my end
First visit I am very satisfied with this visit and the MRI that is scheduled for next week and the followup on Aug 2nd
Dr. Mauro and his staff are truly the best I've ever had the fortune of going to for my knee problems.
good to know there are orthopods with good communication skills #breaking stereotypes
Care was extremely professional.
Dr. Mauro was professional, listened carefully, answered my questions concerning my left knee and asked Michelle in the office to come in and demonstrate a full knee replacement using a model. I appreciated that.
Dr. Mauro is one of the best doctors I've ever seen, and I've seen quite a few! He provides clear explanations, listens well, and has a calm, reassuring manner. He is kind and instills trust. He runs way behind schedule, but I assume it's because he takes the needed time with his patients.
This was the first time that I visited this office for any type of care. I was extremely pleased with the entire visit. Both Dr. Mauro as well as the Fellow were very concerned about my care as were the nursing staff and the x-ray technician. Equally helpful and caring were the office staff who assisted with my registration.
GREAT EXPERIENCE. I WILL ALWAYS GO THERE FOR MY ORTHOPEDIC NEEDS
Good guy, like coming. Hate waiting. Had an 8am apointment and didnt get seen until 9
very friendly, completed treatment and everything went fine
I feel very fortunate to have my provider to take care of my needs.
Thank you Dr. Mauro!
love this office!!
my son really liked th Doctor!!! said he really explained and talked to him!
The Dr. and his staff are courteous, helpful, and knowledgeable.
Dr. Mauro came highly recommended by my orthopedic surgeon who is not specialized in the hip surgery I need. Dr. Mauro was great! He was very considerate & took time to listen to my concerns. After evaluating me, he offered to perform the surgery I need, but in no way pressured me into it. They were quite late taking me for my appointment time, but after meeting with Dr. Mauro I could fully appreciate why....they spend as much time with each patient as needed. I would definitely recommend Dr. Mauro and this practice.
This was my first visit with Dr Mauro . He was nice and very knowledgeable . He helped me understand options.
Staff spent more than reasonable time with me to assist in my decision making regarding treatment options.
Dr. Mauro and his team went out of their way to provide quick and top level assistance to me on my visit to Pittsburgh
Office is run with efficiency & courtesy
Excellent Doc and PA!!!
First time I meet your team and everything went very well..I'm feeling better already..Thx
Dr. Mauro alleviated some of the worries I had concerning the cause(s) of my shoulder pain i.e. ruling out a need for rotator cuff repair. I am quite satisfied with his care. Based on my first appt. - In addition to his obvious medical expertise he seems to be a very likable, unpretentious guy.
Excellent provider. Only regret is that I did not go and see him first before seeing another doctor.
Dr. Mauro seemed quite confident and didn't rush.
very well organized office, everyone working together. Provider was very concerned that care would be covered prior to ordering.
Dr. Mauro and his staff spend plenty of time with me going over my options for surgery and how we can make things work so that I can get the best possible care for my shoulder injury.
dr mauro is very professional as was his office
Dr. Mauro was superb.
Very thorough and friendly, everyone in the office was very helpful and overall the reason that I have decided to get my hip surgery done by Dr. Mauro.
Excellent care experience.
I am very happy with the attention I receive at my appointment. I feel I get all of my questions answered with concern and respect.
Dr Mauro, Michelle, PA-C and Jessica were considerate, kind, and thorough in their care and services while helping to arrange for surgery and insurance challenges, and excellent in their operative and post operative care! Thank you
Dr. Mauro and team were top notch during my hip surgery. They showed concerned for issues i had and came up with a plan that suited me. They are excellent care providers.
Even though I had to wait to be seen, I was very pleased with the care I received and as a result of my treatment, have no pain today. Dr Mauro was very efficient in his treatment, but I was able to ask and have questions answered and did not feel like I was being rushed
Everyone in the office, doctors and receptionists, were very helpful and accommodating. Since we don't live in Pittsburgh, our receptionist made sure to coordinate my tests and doctor visits so they were on the same day.
Having a rare disorder, it was great to see a doctor who was not only knowledgable about my disorder, but also took extra precautions for my physical safety in regards to my injury.
Everyone was really great and very friendly.
I work in physical therapy and ever since meeting Dr. Mauro I refer a multitude of patients to him. He is not only good at his job, he treats his patients with respect and doesn't talk down to them.
Dr. Mauro & his staff are all very caring.
Although the office wait time is extended, the provider is well worth the wait. He pays close attention to his patients and explains details to make sure everything is understood. I would wait for a visit with this provider up to 2 hours is necessary!
easily the most professional and helpful, friendly care facilities I've ever been to. everyone was extremely helpful and provided me with confidence in my decision for care and I %110 trust Dr. Mauro with my health care needs
Dr. Mauro amazing!
very nice group of people. As always, UPMC does a great job !
Dr. Maura and the resident were caring, knowledgeable, and helpful. They took time to address all of my questions.
As a health care provider myself I have very high standands and expectations. Dr. Mauro and his PA Michelle were wonderful and exceeded my expectations. The staff was pleasant and easy to Work with.
Very professional staff and physican! They go out of their way to help you and answer questions
During the last year, including 3 surgeries, I have found Dr Mauro and all of his staff to be very professional, very friendly, very attentive, very concerned with any of my questions and concerns, easy to communicate with, prompt with paperwork issues, and in every aspect of my care, wonderful. As a nurse, awareness of these issues are always foremost and evaluated. After 4 years of treatment with another orthopedic physician who appeared to be unable, unconcerned or unwilling to find the underlying problem with my bilateral hip pain, I found Dr Mauro to be a God-send. I could not be more pleased with his care and the outcome of that care.
Dr. Mauro listens and communicates very well. He has a treatment plan, but asks for my input and takes that into account. Dr. Mauro is a very skilled surgeon, and takes time to understand and provide the best care for my individual case.
first time visit. excellent service. referred me to another great doctor. thank you.
This was my first visit to this office. It was a very positive experience and I am pleased with the results.
Dr. Mauro was efficient and thorough and conservative in treatment; also very kind and encouraging.
The staff was very professional and helpful. Dr. Mauro was very personable and was not in a hurry. Glad I took the advice of a PT friend to see Dr. Mauro.
Professional, thorough, excellent experience
Dr Mauro was very kind and listened to my concerns. He made me fill very comfortable. I would definitely recommend him to someone.
Excellent care and knowledge, I would recommend.
I highly recommend Dr. Mauro to anyone. He is kind and caring. I feel very confident when I see him. I may have to have surgery, and he is the only one that I would trust to do my surgery!!
I was very happy with myvisit
Dr. Mauro was extremely knowledgeable, kind, and caring. He gave me a thorough exam and great advice. I felt positive about recovery when I left the office.
Dr Mauro is an excellent surgeon and performed my rotator cuff surgery. I had no difficulties with the surgery or any of the after care appointments. 6 months after my surgery, I am back to normal!
Dr. Mauro is superb. I feel as though he has my best interests as his priority. I feel the care he gives me is the same as he'd give to a member of his family.
After my test results came back, Dr. Mauro called me immediately about the results. He did not wait and allow me to worry about what the results were.
In 2011 I received care for same problem different hip and it was an awful experience from the waiting room to the wait time and the doctor dismissing my symptoms and pain that I had been dealing with for 2 years. This visit with Dr. Craig Mauro was a wonderful experience! Everything from the front desk to the X-ray technician, Dr. Shaffer and the staff that scheduled my MRI and follow up was amazing! So far I am very pleased and it definitely eased my anxiety from my previous experience in 2011! Thank you!!
Dr Mauro , Michelle and all the staff were very informative and friendly
Dr Mauro and staff are the best I trust them completely. He has helped me and had seen a previous doctor and thought I would be on pills & pain. Dr Mauro has changed my life.
wonderful experience and glad I'm in the hands of this surgeon and PA
Dr. Mauro and Michelle are fantastic. It is really helpful also the way that they work with the CRS staff at CRS Chapel Harbor in providing care so that its not a relay system of information between the two groups but a seamless transfer of information and a true team approach.
Dr. Mauro, Michelle Milgrub, and Jess (RN) are the best and would recommend them to friends and family!!!
I was pleasantly pleased at the care I was shown both by Dr. Mauro and his physician assistant. They both took time to answer my questions and listen to my concerns instead of talking at me and shoving me out the door. I really appreciate the way Dr. Mauro listened to me. I would definitely recommend him.
Best Dr I've ever been to! The time he spends listening to you and explaining to you every treatment in a way you can understand and including you in decisions
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