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Ranked #8 Nationally by U.S. News & World Report.
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
DO, Kirksville College of Osteopathic Medicine Kirksville, MO DO, Kirksville College of Osteopathic Medicine Kirksville, MO
University of Iowa College of Medicine Iowa City, IA
UPMC Children's Hospital of PittsburghUPMC Horizon
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 79
As always, Dr. Hefner and his staff are polite, helpful and attentive.
Dr Hefner and his staff are the absolute best! Professional and courteous, as well as, timely. They always make you feel like they truly care and want to help provide the best care possible for our children. Dr Hefner goes above and beyond in answering questions and making sure we understand the outcome of our appointments. Would definitely recommend him and his practice!!
First visit was a great experience everyone is nice and friendly. Dr. Hefner is great and highly recommended to us!
This was only our second experience with Dr. Hefner. in the past we have seen the PA in the office. after this visit I am considering switching doctors. He did not listen to the information I was giving him about my daughter's ears and was very condescending. He insisted on cleaning her ears through a method through which has had negative effects in the past. Today when she woke up, her ears hurt worse than when she went in. I tried to explain to him that the ENT said not to clean her ears out with water. His response was "the rest of they world uses water." The comment was given in a very smart, snippy, and disrespectful tone. And, I was right. The water is adding to the problem instead of taking it away. I seriously don't know if I will be back to that office.
Dr. Hefner and his staff have always provided the best possible health care for my children! they are wonderful!!
One of the best doctors around. Dr. Hefner is very knowledgeable. I have never left his office second guessing his decisions or prognosis of any of my children's illnesses.
dr Hefner and his staff are absolutely wonderful! I trust him completely with all 3 of my children. He really makes me feel like he truly cares about my children. I can't say enough good things about him.
visit was very brief. did not discuss childs weight or changes to occur with her diet.
The entire staff is incredible. I deal with doctors offices daily for my job and none of the office that I visit run as efficiently as Dr. Hefner's. I have said it to many people that doctors should visit his office and learn how to run their offices the same way. Patients would be much happier.
Dr. Hefner always does a great job! He spends the time and really listens to concerns. He addresses them thoroughly as well.
I always feel that they get us seen in the office in a timely manner and Dr Hefner spends quality time with us
We love Dr. Hefner. We have never had anything but good experiences with him.
Dr. Hefner is amazing, caring and kind, attentive and generous. We highly reccomend him.
Dr. Hefner opened door handled and was on laptop. Did not was his hands or put gloves on before he stick his finger in my newborns mouth.everyone was very kind though.
Dr. Hefner is a great provider. He is very knowledgeable and has a great bedside manner. I wouldn't take my children to any other doctor.
Dr Hefner is an excellent doctor. He understands my daughter's overall heath better than the specialists at Children's Hospital.
this dr. has been our son dr from the day he was born.
Dr. Hefner is a great provider and treats everyone with kindness and respect.
I have always had very good experiences with both of my children when seeing Dr Hefner.
We have had nothing but good experiences with Dr. Hefner. He is always willing to help even when it is just first time parents worries.
I like our care provider. However he is so busy that we can typically only get in for annual check-ups. We either have to see the Nurse Practitioner or go to the Urgent Care when needs arise that need immediate attention.
This office is extremely efficient. You never wait to seen. I have never had to wait for a Dr to see me for more than 5-10 mins. This is the only Dr office that this happens at.
Dr. Hefner is always kind and thorough. My children are always happy to see him, and the staff.
Dr. Hefner is amazing. Always willing to listen to our concerns, awesome handling my children and always right on with his diagnosis when sick. Kids love him.
very knowledgeable but usually can't get into to see him. he is over scheduled.
Without fail, the staff & Dr Hefner are attentive and caring & knowledgeable. We've been seeing him for 16 years, since our daughter was born!
As usuall, everybody in the office are very kind and professional.
I've always felt welcomed bringing my little one here. I feel like they are good listeners to any sort of problem we have had and we always get our time and attention of Dr. Hefner and staff. I feel comfortable bringing my daughter there knowing she will get any sort of care she may need!
dr Hefner and his staff are awesome
Wonderful pediatrician! Knowledgeable, caring and thorough. Available for consultation even after hours and always goes the extra mile to help his patients. He explains medical information in understandable terms and relates really well with his patients and parents.
Dr. Hefner is great! He always takes the time to listen and answer appropriately and helpfully.
Dr Hefner is always thorough.
Dr.Hefner is an Amazing, knowledgeable Doctor. I have nothing but great things to say about him and his staff. They are always compassionate, and helpful! I take all my children to this Dr he goes over and above, if I could give him more than 10 stars I would! I highly recommend Dr.Hefner he is the Best!!
Dr. Hefner is a fantastic provider and always available to care for our 3 kids. He is professional, extremely knowledgeable, and has been very helpful in caring for our youngest child with multiple disabilities with great positivity.
I really like Dr.Hefner. He always makes me feel very comfortable when it comes to my kids being sick.
always a great experience with our provider
I appreciated that Dr. Hefner listens carefully to what our concerns are.
Love Dr. Hefner's office and all his staff!
I always have a positive experience with this office and provider.
they are nice and relatable and always mention a minor family detail to make you feel welcomed. for example, do you still run track? little things like that matter to me. even if it's in there notes, it's a retail i like. b sorry about the no caps lock.
they are always attentive and listen to what I am saying about my child they care about the patients I highly recommend Dr. Hefner to other people. he is the only doctor I will see in Grove city for my son
He is straight and to the point. If I had a concern, he would take it seriously but as long as everything is peachy then he's in and out. No nonsense and I'm okay with that.
I believe Dr. Hefner is knowledgeable, however I am always afraid to ask questions and when I do, he makes me feel inferior and as if I am bothering him. He has too many patients, that he does not spend the necessary time with them as he should. His bedside manner really disappoints me.
Always professional and caring. Very open and honest and genuinely cares for my child's well being. Quick to answer any questions I may have either by phone or email.
I felt a bit brushed off this visit. I spoke of my concerns with the med student prior to seeing Dr Hefner and the one thing I was mainly concerned about wasn't addressed when the Dr came in to see us. Before I had a chance to bring it up he was standing and walking out of the office. I've always loved this office and will continue to come but I did feel slighted a bit this time around.
I trust dr. hefner but feel he is a little too quick with our visits.
Dr. Hefner is very personable, down to earth and extremely knowledgeable. He always has great suggestions for the children.
Dr. Hefner and his staff have been the care providers for all of my children for over 13 years. We are always able to see the doctor in a reasonable time. The staff (receptionists, billing staff, nurses, and nurse practitioners) are incredible. Dr. Hefner has continued to bless us with his knowledge and patience during treatment.
I felt a little rushes during our visit. we only come in about once a year and I don't feel like we got enough of the doctors time when we were there
Dr. Hefner is wonderful. He sees both of my children and they like him as well. They are not afraid to go to the doctor. He is very kind, knowledgeable, and understanding.
Dr. Hefner is a thorough, caring pediatrician. We have used him for many years.
Dr. Hefner has always been a helpful, responsible, and professional doctor for my children. we have gone to him for many years and will continue to see him until the children are adults
Always friendly, knowledgeable and efficient staff. never have to wait for your appt. Always received excellent care with Dr Hefner, nurses and receptionists.
Dr. Hefner is such a wonderful doctor. He takes time to listen to parent's concerns and is very cautious when making decisions for patients.
Dr. Hefner always takes the time to care for our children in the best possible way. We always leave completely satisfied with our care. He has an amazing staff!
I can't say enough good things about this office and staff. Dr. Hefner is a fantastic provider who is quick to address any concerns I have right away. He knows my sons very well and listens to you when you say something isn't right. I recommend him to all my friends and family with children.
Dr. Hefner goes above and beyond for his "kids." He is an excellent provider and has top notch staff. HIGHLY recommend him.
Dr. Hefner is an amazing pediatrician. He and his staff are extremely professional, and compassionate people.
always a pleasant and knowledgeable visit
Dr. Hefner has been my children's doctor since they were born. He has always been attentive and knowledgeable.
we have always been pleased
Visit was short. I wasn't asked about her meeting developmental milestones at this appointment (9 months) as I had been in the past.
He is great doctor!!!
My child's provider is an amazing and very knowledgeable doctor.
Our provider is excellent.
The office is always quick to take you back to a room and we were in and out within 15 minutes of arriving.
Dr. Hefner is always great. He shows respect for my feelings, intuition and opinions regarding my son's health.
I feel Dr Hefner is the best ped. in the US. especially for my kiddos, one healthy and one adhd dyslexia.
Dr. Hefner is knowledgeable, personable, and patient.
I loved how good the doctor was, explained everything, listened to the questions and answered them, was fast in seeing my son, and was an overall good experience to have Dr. Hefner as the doctor.
excellent service always
provider and staff are nice.
I have a great deal of respect for Dr. Hefner and the way that he works with patients and parents. I think he is very attentive, well informed, up-to-date on medical information, and very easy to talk with about issues/concerns. My son has some on-going lung/breathing issues especially when he gets another minor illness. For this visit, Dr. Hefner took extra time to listen to his lungs and did more than the standard breath in and breath out. With these extra few moments he took, I feel like he was able to give a better diagnosis and treatment than we have seen with other health professionals in the same office and the connected urgent care. I was so glad that we were able to fit into his schedule just after Thanksgiving!
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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Interested in giving to Children's Hospital? Visit Children's Hospital of Pittsburgh Foundation's website to make a donation online.