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Spends Enough Time with You
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Shows Respect to Patients
Explains in a Way You Understand
Hip SurgeryKnee SurgeryGeneral Orthopaedics
MD, West Virginia University School of Medicine Morgantown, WV
University of Pittsburgh Medical School Pittsburgh, PA University of Pittsburgh School of Medicine Pittsburgh, PA
Indiana University School of Medicine Indianapolis, IN Indiana University School of Medicine Indianapolis, IN
UPMC St. MargaretChildren's Hospital of Pittsburgh of UPMC
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 138
This was my first visit and I really thought everyone was so kind, caring and professional.
Amazingly professional in my opinion!
The nursing staff on the floor were AWESOME!
Was seen very close to scheduled appointment time; past records were reviewed and doctor was aware of history; issue was addressed efficiently and medication/PT were discussed satisfatorily
Excellent care- from the first time I walked in the office the office staff saw tha I was having discomfort and within six feet of entering the office asked me if I needed help- such as a wheelchair (I need a new hip-so this was very appropriate)- great from start to finish
Quick, efficient, professional.
I love going to see Dr. McClain. The whole staff could not have been more helpful!
St. Margaret team was very effective and efficient.
Dr. McClain is an outstanding surgeon.
Dr. McClain didn't listen to my concerns. He was very short and did not address my pain and concerns. He never did a physical examination and was in a hurry to leave room.
everything was good. staff. hospital nurses. etc. very pleased
All staff Worked as a tean
awesome staff and processes! I feel confident that I'm receiving top-notch care.
Excellent, well-caring, concerned provider. I will refer him to anyone needing ortho care.
The best experience that I have experienced at a UPMC facility. (and I have been at a lot)
extremely impressed with the professionalism, friendliness and care given by everyone in the office.
Dr. McClain and staff were great
Dr. McClain was direct and provided me with his diagnosis clearly. He took time to go over the exercise sheets with me which I appreciated. I thank him.
he did a good job in surgery on a revisioned knee
Dr. McClain is by far the best surgeon I have come across in all my years of various surgeries. He's very professional, yet very personable and spends adequate time discussing issues of concern. He always is reassuring, encouraging, and extremely thorough.
Dr. McClain and his staff are excellent.
I was pleased with the visit.
I had 4 joint replacement surgeries in 9 months time and everything is fine. Dr. McClain is wonderful.
The provider realized the urgency with the situation and ensured that the additional testing necessary was received that day, even speaking with the insurance company on the phone to follow through that authorization was given.
Could not have been better all way around
I liked Dr. Mc Clain very much. he took his time explaining what needed to be done . I never felt rushed. I felt totally confident with him doing my surgery.
Doctor and staff were very efficient.
I have received excellent care from Dr. McClain. Highly recommend him.
My experience was very good. I appreciate all the help and concern that Dr. McClain and his staff provided me.
He is a great provider. He actually took time to evaluate me
I had no bad experience
good. I feel I received the best care from everybody involved--good experience.
Dr McClain and his staff are professionals. I would recommend him to anyone. he and his staff are very friendly, very knowledgeable, and truly try to provide you the best medical care.
I was very impressed with this practice and the efficiency and professionalism that everyone showed. I feel very confident with this team and my upcoming surgery.
all good at provider, survey pointless and way too long
I received prompt and excellent care.
very good counld not be more pleased
i'm fine with all
Good, informative experience.
I think my doctor is awesome (10). I know he is in high demand and pushed for time. I would have appreciated just a little more time to ask more questions so I could understand a little better.
Answered all my questions and I was satisfied with results.
I was pleased with the doctor and staff on my visit.6
getting my knees replaced was a very stressful time. However, Dr. McClain and his staff as well as the nursing staff and attendance at the hospital were spectacular. All made me feel comfortable and I do use and made the whole process relatively easy
No bad experiences. Was always treated with respect and questions were answered plainly and quickly.
Excellent physician. I had both knees replaced 1 year ago and it was the best decision I ever made. dr McClain and hospital were fantastic!
Wonderful, caring specialty provider
Dr. McClain has been my orthopedic surgeon for many years, and I have recommended him to everyone with joint problems. He has gone above and beyond his caring for everyone I have sent to him.
Dr. Mclain and his staff are always very professional
good clinic overall
Was not concerned in how much pain I was in
Felt as I would if I were with a family member. the provider sat down talked and a way I was very clam and happy to be there.
In my 50 years of walking on this world, I've never met such a happy and caring crew associated with Dr McClain and UPMC St Margaret! I couldn't be happier!
my visit went very well
great service love it here
My only complaint is waiting time. I doubt if the doctor is at fault, but in 3 visits, I waited 1-1/2 - 2 hours from the time I arrived until the doctor came into my room. Over booking? I did get the call a day or 2 before my appointment to verify my appointment, but the wait time is unacceptable.
Beyond excellent in care and explanation
I called on a Monday and he saw me on Wednesday found that my LTK was not the issue causing the pain but that my back and hip was the issue , took additional x-rays and set up an appointment with the back specialist less than a week away. Could not be any more happier with Dr. McClain and the office staff. They are outstanding and truly caring.
Dr McClain is always very professional and personable.
Dr. McClain has been my orthopedic surgeon for many years. He always explains procedures completely. Could NOT ask for a better Doctor.
Very nice to go there. Dr. is super
Dr. McClain took the time to answer all my questions in a manner that put me at ease . I was very nervous about having surgery, He never made me feel rushed during my appointments as some doctors do.
I had a hip replacement and this was the 3 week check-up. I was very happy with the surgery and care afterwards.
Dr. McClain is an exceptional Surgeon in all facets of pre-op appointments, pre-surgery, during surgery, and post-op surgery. Was very pleased to be under his care.
Good understanding of medical history and willing to discuss a variety of treatment plans including surgical options
Dr McClain is the very best I had to have my knee replacement redone and he was so kind and understood my needs since he did not do the first surgery. The staff is outstanding I have never seen an office run so smoothly and with such caring staff. Thank you folks
We are very pleased with Dr McClain. He was referred to me by another doctor in the same group, Dr Jeff Baum. I have been with Dr Baum for 15 years. Dr McClain did my hips in July and Oct and I am very pleased. Then we discovered that my left knee was a mess. Long story. Another doctor from a different group. It has been 2 weeks + since the knee surgery. I am confident. Dr McClain is the reason.
Dr. was very thorough with his explanations and offered Medicare options regarding surgery, a new program. He was concern about my Vicodin medication and offered alternatives. I was very pleased with his attention to details.
After fighting with VA for 5 years to get my hip revised Dr McClain ordered 1 ct scan and found the problem immediately! Can not be any more of the BEST Dr in Pittsburgh!
Dr McClain is excellent. He performed arthroscopic surgery on my knee and a partial knee replacement for my wife. I would recommend him to anyone.
Very conscience, excellent care. I was treated professionally and with respect
Although I am very fearful of surgery, Dr McClain and staff made me feel more relaxed and very informed about the procedure, spoke in depth about safety and pain control procedures, and generally gave me an increased feeling of wellbeing.
AN EXCELLENT CARE PROVIDER. I AM SO GLAD THAT HE IS MY DOCTOR
I have nothing but good things to say about Dr. McClain or the hospital and the care I received.
It was a very good experience with a physician and office staff that we had never previously used.
I would highly recommend Dr McClain to anyone in need of a joint replacement. The staff is friendly and helpful and very efficient. I had 2 appointments in this office and didn't wait at all either time. I appreciate that the doctor and staff are respectful of my time.
Dr McClain is a professional. Very patient and did his best to explain all options for knee surgery.
first time visit - couldn't have gone better
very good experience
This was my first visit to Dr. McClain and his office. I was very impressed with all the staff, from the initial contact with the receptionist to the X-ray technician who went the extra step to show a confused elderly couple to the right door to exit for the elevator and showed great compassion to them, to his nurse and Dr. McClain himself who was very patient in answering my questions and explaining the risks of the surgery. Without question, I am happy I am choosing him for my surgery even though the office/hospital is further and much less convenient from my home.
dr McClain is a professional and an excellent physician
Dr. McClain saw me 2 days after I called about a knee injury. He operated the next day. It was a very positive experience and I have already told my friends that I will return to St. Margaret's for future injuries. I love this place and Dr. McClain is wonderful in every way.
he was knowledgeable and easy to talk with. He showed me my X-rays and explained them to me. he was thorough and addressed all my concerns. his PA was excellent also.
I am grateful to Dr McClain for coming up with a plan to help me walk like a normal person again! My goals are to be able to visit my children in NYC and Chicago by the fall. Now that my hips are replaced, it is up to me and my physical therapist to build up my strength and stamina to get me there. My at-home physical therapist is pleased that my hips are even. Many, many thanks!
appears compentent most of all he listens
Doctor listened to my concerns and answered my questions. He is a very knowledgeable professional. I am so glad I had Dr. McClain perform my total hip replacement surgery.
First visit I will be back and would recommend him .
I was very impressed with my appointment with Dr. McClain. No-nonsense appointment - straight to the point. I liked that.
I believe Dr. McClain is a great .
This was my first visit to this provider, so I do not know him real well. I was very happy with my visit.
He is a great provider who treats his patients with care and respect....I couldn't be more pleased with him.
courteous, compassionate, knowlegable, reassuring
outstandingphysician. His staff as well
Dr. McClain is the best in his field. I was very pleased with him and his expertise.
explained everything very well and showed what he was talking about on the x-rays and bone scan.
The whole experience made me feel very confident in the hospital as an whole.
Excellent surgeon. Dr. McClain explains what he did, why, and what you are supposed to do to follow up very clearly.
Dr. McClain is very personable, competent, doctor. Nothing but good to say about him and his office. He is the third knee doctor I have seen in 30 years, and I think the best of all three.
my visits have gone exceedingly well and my surgery has helped me much greater than one might expect. dr mc clain has helped me and my husband with our knee surgeries to our satisfaction. i feel he is an ascet to upmc,s staff and we have recommend him to friends. i did have a small issue with one person providing after care but other than that all went very well
He did my knee replacment now it's my hip. A super doctor!
Dr. McClain is an excellent physician and takes time to listen to any of my concerns and address them as well. I would definitely recommend him to others...
After seeing two doctors not in the UPMC network and feeling that I needed another opinion and more information before proceeding with surgery, I sought out a UPMC surgeon even though I knew I would pay a much higher bill. I am in very good health and was worried that if I did need surgery that I needed to feel confident about my making that decision, and that I had the information that I needed. I did not feel that way coming in to the appointment, Dr. McClain gave me exactly what I was looking for in another opinion, and I don't say that because he gave me good news. I say that because he first reviewed my x-rays and MRI, then asked and listened to what my concerns were, he then examined me, then told me what he thought, and then listened carefully again to my follow-up questions regarding his answer and he provided more details as to his decision. Then he offered me a plan to help, in the form of printed materials that he copied for me himself, then he came and stood beside me and reviewed thoroughly with me. And he did all of this in under 15 minutes, and I never felt that he was rushing me. I can only say that those things and the information that he provided were so helpful and encouraging that I went from being intensely worried about my decision to now feeling fully confident in my options and strategy to help my condition. I want to thank the doctor for his time and opinion. I am very grateful. Also, I would like to say that the front office staff should also be commended for their efforts that morning. When I was leaving the office, the waiting room was literally standing room only, and although I could tell that tempers were high, the office staff were maintaining calm demeanors and providing excellent information and answers to questions that I had. My sincere thanks to everyone at the office.
I felt like Dr McClain spent a lot of time with me and completely answered all my questions and concerns without me feeling rushed. I really appreciate that in a physician.
I have been seeing Dr. McClain for approximately 20 years and I have the utmost respect for him as he is always very professional
I am very happy with him.
Dr. McClain is excellent doctor. I wouldn't go to anyone else for my orthopedic needs.
very good experience, Dr.McClain is a very kind person, who I feel really does really care, i totally trust him for my healthcare needs.
Dr. McClain always treats me with respect. He makes me feel at ease every time I go in for my injection. I absolutely will trust him doing my surgery when the time comes. He's a gem.
I have recommended this doctor to others.
Dr. McClain is awesome
everyone was great. I felt more lucid after surgery than before. Dr. McClain is the best. Thanks for the fix!
I have had very good experiences with Dr. McClain. He has been an excellent orthopedic doctor for me having several surgeries on me. I do not like the constant surveys that UPMC wants.
Dr McClain is a WONDERFUL doctor. He gave me my quality of life back. I will forever be indebted to him for that!!
very helpful and responded to all of my questions with concern.
Dr McClain goes above and beyond to see that my wife and I have the best of care.
while I was a last minute appointment due to an accident the doctor spent quality time with me.
dr mcclain was very calm and re-assuring in his demeanor and i have been very happy w/the treatment i have gotten under his care. his staff was also friendly and professional
Excellent experience with your entire staff.
Dr McClain also cares for my 81yr old mother and he was willing to discuss the injuries she received in a recent fall and assure me that it had caused no damage to the hip joints he had replaced for her.
I couldn't ask for a better doctor. Dr. McClain has always had my best interest concerning my knee problems. I definitely tell everyone I know (if the subject of knee replacement comes up) how professional he is. All of my experience with him have always been in my best interest. I no longer have that horrible pain when I walk , thanks to Dr. McClain.
DR. MCCLAIN IS A TOP NOTCH DOCTOR. ONE OF THE BEST IN PA AS WELL AS HIS STAFF
Dr. McClain has been more than patient and kind to me
Dr. McClain is a credit to his profession.
I had all good experiences at my recent visit and have always had nothing but good experiences every time that I have met with my provider.
all very good
I have the deepest respect for Dr. Edward McClain 3rd. He helped me when no other Dr. would even consider my case.
Dr McClain was very thorough and understanding of my condition. Listened carefully.
I feel I was lucky to have him do my total hip replacement.
Excellent care was provided and my concerns were addressed.
I would highly recommend Dr. McClain as well as his practice. Every interaction I've had in the past few years has been great.
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