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MD, Northeast Ohio Universities, College of Medicine (NEOUCOM) Rootstown, OH
Rainbow Babies & Childrens Hospital Cleveland, OH
University of Pittsburgh School of Medicine Pittsburgh, PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 97
Always great to see Dr. Cassidy and Dr. Schutt. My daughter loves them both and it makes it much easier on her and her parents that she looks forward to these visits.
Dr. Cassidy is extremely kind, patient, and thorough. She spends more time with us than any other specialist we've ever seen and wrote down all of the details from my son's last visit with her. She took the time to answer all of my questions and really listened to what I had to say. She is also very good at looking at the whole child, unlike most specialists who seem to compartmentalize the child. My only disappointment is that she did not want to see my son for anymore follow ups, as I find her to be very helpful.
Dr. Cassidy is always very responsive to questions and requests concerning my child's help as well as knowledgeable about my child's health history. My child feels very comfortable during visits with Dr. Cassidy.
The doctor took the time to listen to our concerns and made my daughter feel comfortable. She asked before sharing pictures and other information with the student residents in the room, which I appreciated. She did a nice job of explaining the different health issues and listening to our concerns.
i was really happy with the time spent with us and all the questions we had were answered.
Dr. Cassidy was phenomenal. She listened and put all of the pieces together for Anna's care plan.
this doctor is amazing! she was able to figure out an issue we had been looking for answers for from doctors for over a year.
Dr. Cassidy is an excellent doctor. she is so understanding and great in explaining everything. she truly cares about our child and wants the best for him. We are so thankful for how much she had helped our child.
The physician was excellent and knowledgeable. She answered all of our questions and addressed all of our concerns. This was our first visit/consult and with a provider at Children's Hospital.
PROVIDERS WERE VERY INFORMATIVE AND HELPFUL. WE WERE 12 MINUTES LATE FOR OUR APPT DUE TO AN ACCIDENT AND WE WERE STILL SEEN IN A REASONABLE AMOUNT OF TIME. THAT WAS GREATLY APPRECIATED AS WE HAVE OVER A 2 HOUR DRIVE TO COME TO THE FACILITY.
my daughter was very afraid to come to this visit but Dr. Cassidy made it so much fun for her that she did not want to leave. she explained her diagnosis to us in a way we all could understand it. very loving and caring.
Dr. Cassidy was amazing and gave us some very good information. feel glad we were able to get into see her.
Very knowledgeable and compassionate. Definitely pleased.
Very much appreciated the time Dr. Cassidy took to explain all of the possibilities for my son's pain and explicitly stating what we should do going forward if he has any more pain.
Dr. Cassidy and Dr. Schutt were both very good with my daughter and us as parents. They took time to explain everything and we didn't feel like they were in a hurry. It was nice that they were so patient with us considering we drove over 4 hours for the appointment. I left feeling confident I knew and understood everything.
great childrens provider would recommend to anybody
dr. Cassidy was amazing with our daughter. I can't say enough nice things about her - she was so helpful, kind, sweet, caring, knowledgeable, etc. we are very lucky to have had an appointment with her and would recommend her to anyone in need of a pediatric rheumatologist.
My child said, "I'm so glad we found Dr. Cassidy" as we left the office. She is 100% comfortable with Dr. Cassidy, and I am 100% confident that we are receiving the best possible care!
Dr. Cassidy was extremely professional. She listened to everything we had to say/ask, she answered everything in detail, and she was very thorough and informative.
Dr Cassidy is an excellent physician. Answers all of our questions and most importantly, my son and I are very comfortable with her.
Dr. Cassidy has been excellent in treating our son. she is very knowledgeable and takes the time to listen to our concerns and emphasizes with what our son is dealing with. She explains everything in terms that are easy to understand. We could not ask for a better doctor, she is great.
I was very pleased with Dr. Cassidy. She was very caring and understanding. Even though most of the issues my son has did not pertain to her, she was able to refer us to someone that can help. She still made sure there was no underlying condition that needed addressed. Even her med student was wonderful with him. I couldn't be happier with the care that was provided.
The doctor was outstanding. She was very thorough compassionate and knowledgeable. She took enough time to get to know my daughter and ask the appropriate questions and we were very satisfied at the end of our appointment
Elaine A Cassidy is a wonderful provider, we always feel like our son is in good hands whenever we make the trip to see her.
Dr Cassidy cares for my child as if she were get in. We are blessed to have her expertise for our Daughter. She is the reason our Daughter us alive and thriving!
Dr. Cassidy has been a pleasure to work with. She's very knowledgeable and extremely friendly. Never a bad outcome when we see her.
Dr. Cassidy was extremely thorough for our visit. She also called quickly with test results. She went out of her way to accommodate our schedule for these calls. I couldn't be more pleased.
The doctors was so nice she even commented that she was glad that it was no concern that she needed to see her and just the way she worded it and how nice she was to my daughter. Very thankful for that.
Dr Cassidy was extremely thorough with her exam. she respected my child as well as me by asking questions to both child and parent and listening. I would highly recommend her.
Always a pleasure to see Dr. Cassidy. My daughter likes her a lot.
Dr. Cassidy is amazing, as always!! We love coming to see her.
Dr. Cassidy is wonderful and we would never want to see anyone else. She is very thorough and listens to us. My daughter feels very comfortable with her.
Dr. Cassidy was vet thurough, kind, and welcoming. we did not feel like she was rushing at all.
Dr. Cassidy is wonderful. Very thorough and personable. She took all the time needed to get a full understanding of our daughter's condition, including performing her own examination. She explained everything in understandable terms, and offered solid guidance.
Her doctor was very attentive to all her needs
Excellent provider. She is very thorough and spent a long time in the room with us. I would highly recommend her.
Dr. Cassidy has been a blessing to myself and my family. After 3 specialists it was only Dr. Cassidy who was able to diagnose my condition. She has been my provided now for more then 5 years and as I have grown and matured she has always made herself available to answer any questions and address any concerns I have and has been extremely helpful and efficient when completing needed documentation and paper work for a variety of my needs and services.
Dr. Cassidy was excellent and had a great personality. She put myself, my husband and our son at ease. I feel she definitely will help in finding out what is going on with our sons help. Very thankful that she is our son's doctor!
It was a good experience all the way around. Dr. Cassidy listened to everything we had to say, knew her medical history, and was able to finally provide us with an answer as to what is going on with her health.
none to report but i do feel that if i graduated school or college has nothing to do with my childs care from a dr. that question should not be on there of when or if you graduated from school. it doesnt apply to the childs care and has nothing to do with it
Dr. Cassidy is an amazing and caring doctor. I trust her thoughts and concerns and always feel as though she has my son's best interest as a priority.
Always a pleasure to see Drs. Cassidy and Tasan. They answer all questions and are very helpful with information about my daughter's care.
Dr. spent time listening to condition and asked a lot of questions to help determine what is causing the pain. She was a very good listener and asked a lot of questions to help narrow things down.
Dr. Cassidy is an exceptional Dr. She is warm, compassionate, knowledgeable, and explains everything in a manner to my child that empowers my child to be able to handle her health issues confidently. She has provided my Husband and myself with the support we need in order to assist our child in a positive recovery path. We feel very fortunate to have her in charge of our Daughter's healthcare.
Dr. Cassidy spoke to my daughter in a way that was easy for her to understand. She helped her to hopefully understand what the future held. Dr. Cassidy assured her that if something didn't work that there were other options out there to help her. This was truly the first appointment my daughter and I both left feeling confident in knowing what we were dealing with and what we were up against.
Dr Cassidy is always very attentive and listens to me and my child. She makes him comfortable enough for him to openly communicate with her about his pain including his concerns and questions, for a 16 year old male that is an accomplishment all in its own. Dr. Cassidy is never in a hurry, and we appreciate that. My son said when we left the office, "I really like her". She is an excellent Doctor and we feel blessed that we found her.
we love Dr. Cassidy. My daughter looks forward to visits with her! She is always very caring, attentive, and informative.
After 3 years of looking for an answer for my daughter, we left with tons of information and an actual diagnosis. We are very appreciative of Dr. Cassidy, she made us feel not crazy as many other doctors have prior to us visiting her. She was very informative and actually gave us paperwork on my daughter's issue so we could better understand. She answered all of our questions and concerns, she talked to my daughter at her age level, my daughter actually talked to her which is a huge plus with us as she rarely tells new doctors her pain issue, my daughter was that comfortable with her which made things alot easier for us, and Dr. Cassidy was simply amazing. I cannot seem to say enough good things about her... thank you Dr. Cassidy for finally giving us the answer to my daughter's pain issue... it's been a long hard 3 years.
We were more than pleased with the overall experience with Dr. Cassidy. she answered all of our questions and then asked our 10 year old if he had any questions as well. While maybe a small gesture, it spoke volumes to us as he is old enough to have concerns and understands what is happening to him. We all felt relief after meeting with her.
Dr Cassidy has been excellent in communicating with me.
For our first visit, we were very pleased. Clean facility, very kind people.
Dr Cassidy is the best!
Dr Cassidy is the best Dr around, she sends personal message on test results and overall information needed.
The nurse/assistant was quiet and didn't say much. Dr. Cassidy spent a lot of time with us and really listened to my son's history.
She was the most knowledgeable doctor we have seen about this problem.
The physicians we saw were very helpful and kind. they were good listeners and I truly feel like we are on a team taking care of my son. thank you.
Was a very good visit. She spent a great deal of time with us.
Dr Cassidy is absutely fantastic. She has recognized need for testing and is so caring and understanding. she takes a great deal of interest and time with my daughter which is greatly appreciated by our family.
Excellent, sweet, knowledge, humble doctor
Provider was compassionate & thorough! Highly recommend!!
Elaine Cassidy is a wonderful doctor. She always listens and is incredibly open minded. I feel very safe when I go to see her and I feel like she really truly cares about me not only as a patient, but as a person.
The doctor was kind, helpful, and understanding!
Dr. Cassidy was wonderful, she was kind, patient, and able to clearly explain everything to us and answer any questions we had.
Cassidy is great!
Dr. Cassidy is excellent! She always asks me about life events that we mentioned at previous visits and she explains everything so well.
Children's Hospital is WONDERFUL!!! We have been so blessed to have you take care of our child. Dr. Sandra Kim and Dr. Elaine Cassidy are Phenomenal!!! They both have taken the time to listen, ease, answer and treat. We are so very pleased with them!!! Highly recommend your facility and these Doctor's.
She is very kind and caring. She listens to my daughter 's concerns and addresses them. Dr. Cassidy is wonderful!
I usually email my mg daughters Dr with concerns and she always gets back to me asap as very thorough
best dr. and staff we have. encountered
I feel very confident in the plan set for my child to feel better!
everyone in the Rheumatology dept. is fabulous. we rarely wait long for our appointment and if we do wait a few minutes I don't mind because I know they will take their time with us. we never feel rushed. I feel like all our questions and concerns are answered. Dr. Cassidy is a gem!! She engages us in the care of my son's condition and educates every step of the way. My son has autism on top of his arthritis and Dr. Cassidy is great at knowing how to talk with him and knows his interests well. I thank God for her everyday and the way she has helped him. my son came to her at 13 weighing only 59 pounds and so stiff he could barely move. he's 16 now and 100# and tall and plays in the marching band. thank you!!!
Dr Cassidy is very caring and thoughtful for my daughters needs.
excellent best Dr we have seen
We had been quite impressed with Dr. Cassidy. She was very throw, spoke to me & my child and explained his current situation very clearly and in terms we could both understand. We would recommend her to others!
Very much appreciated all the time Dr. Cassidy took- listening and explaining her findings versus other possible causes for my child's symptoms. She was fantastic and I feel 100% comfortable coming to her with additional questions / concerns.
My husband and I were very impressed with the time that Dr. Cassidy spent with us and our son. After close to a month of numerous appointments elsewhere, we finally felt like we were in the right place.
Dr. Cassidy is always amazing. We are so thankful she is a great listener and so wonderful with our children's care.
Dr Cassidy is well versed in her specialty(Rheumatology). She answers every question promptly a and with confidence.
Dr Cassidy is a great doctor. I was concerned with Dr Rosen leaving but after meeting her I wasn't concerned anymore
Dr Cassidy is wonderful in every way. She is personable, relatable, connects with her patients and the family, concerned, supportive, and is always happy to answer any question that is presented to her. We actually love coming to see her. Her level of expertise is unsurpassed. We are so grateful we got to have her as our doctor for our daughter. The staff in her office is always pleasant, caring and efficient
Dr. Cassidy always goes above and beyond with her care and her explanation of my sons condition making sure my son is on board with the decisions on his care as well as understanding how everything works together. My son also has high functioning autism and he can be stubborn and sometimes it's hard to get him to open up about his pain. However, Dr. Cassidy gets through to him and is very patient. I wouldn't see anyone else or go anywhere else for his care.
Dr. Cassidy was very very helpful and knowledgeable.
we could not ask for a better doctor to be treating our son. Doctor Cassidy is a very thorough doctor and would definitely recommend her I like best is she checks my son's entire body out for his problem and she takes her time doing it. .Never a bad visit with her
Dr. Cassidy is THE best doctor. She sets a very high bar for any other provider that I see.
Dr Cassidy is so helpful and reassuring
We love Dr. Casidy
I've been to quite a few doctors within the last few months and this is the first doctor who looked into the issue of pain my daughter was having. She gave me a diagnosis that seemed to make sense and seemed genuinely concerned and interested in helping us.
The doctor was great! She explained everything thoroughly and answered all of our questions.
we love dr Cassidy! she helps manage our son's pain so he can just be a kid
she is awesome! give her a raise in pay.
Dr. Kassidy was excellent. It is a complicated issue and she made it much easier to understand and I was very happy with how thorough she is being regarding getting to a diagnosis and appropriate treatment.
very helpful and knowledgeable
Dr. Cassidy was phenomenal and we were very pleased with the visit.
She was an amazing doctorthat answered all my questions and left me feeling relieved. She helped me understand his diagnosis and treatment that will be following.
She listened to my daughter and is trying to find out what is wrong with her.
Dr Cassidy is very easy to talk with, works well with my child, is technically excellent and shows real concern for my child's welfare and needs. After seeing many different doctors, she was the first to recognize our child's medical problem and was able to direct us to the appropriate clinic several years ago. She continues to be an excellent resource for us and I would recommend her without exception for medical issues in her purview
I am satisfied with thw attention given to my concerns and the attention given to my child during the appointment.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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