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MD, Northeast Ohio Universities, College of Medicine (NEOUCOM) Rootstown, OH
Rainbow Babies & Childrens Hospital Cleveland, OH Rainbow Babies & Childrens Hospital Cleveland, OH
University of Pittsburgh Medical School Pittsburgh, PA University of Pittsburgh School of Medicine Pittsburgh, PA
Children's Hospital of Pittsburgh of UPMC
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 73
Dr Cassidy is a great doctor. I was concerned with Dr Rosen leaving but after meeting her I wasn't concerned anymore
Dr Cassidy is wonderful in every way. She is personable, relatable, connects with her patients and the family, concerned, supportive, and is always happy to answer any question that is presented to her. We actually love coming to see her. Her level of expertise is unsurpassed. We are so grateful we got to have her as our doctor for our daughter. The staff in her office is always pleasant, caring and efficient
Dr. Cassidy always goes above and beyond with her care and her explanation of my sons condition making sure my son is on board with the decisions on his care as well as understanding how everything works together. My son also has high functioning autism and he can be stubborn and sometimes it's hard to get him to open up about his pain. However, Dr. Cassidy gets through to him and is very patient. I wouldn't see anyone else or go anywhere else for his care.
Dr. Cassidy was very very helpful and knowledgeable.
we could not ask for a better doctor to be treating our son. Doctor Cassidy is a very thorough doctor and would definitely recommend her I like best is she checks my son's entire body out for his problem and she takes her time doing it. .Never a bad visit with her
Dr. Cassidy is THE best doctor. She sets a very high bar for any other provider that I see.
Dr Cassidy is so helpful and reassuring
We love Dr. Casidy
I've been to quite a few doctors within the last few months and this is the first doctor who looked into the issue of pain my daughter was having. She gave me a diagnosis that seemed to make sense and seemed genuinely concerned and interested in helping us.
The doctor was great! She explained everything thoroughly and answered all of our questions.
we love dr Cassidy! she helps manage our son's pain so he can just be a kid
she is awesome! give her a raise in pay.
Dr. Kassidy was excellent. It is a complicated issue and she made it much easier to understand and I was very happy with how thorough she is being regarding getting to a diagnosis and appropriate treatment.
very helpful and knowledgeable
Dr. Cassidy was phenomenal and we were very pleased with the visit.
She was an amazing doctorthat answered all my questions and left me feeling relieved. She helped me understand his diagnosis and treatment that will be following.
She listened to my daughter and is trying to find out what is wrong with her.
Dr Cassidy is very easy to talk with, works well with my child, is technically excellent and shows real concern for my child's welfare and needs. After seeing many different doctors, she was the first to recognize our child's medical problem and was able to direct us to the appropriate clinic several years ago. She continues to be an excellent resource for us and I would recommend her without exception for medical issues in her purview
I am satisfied with thw attention given to my concerns and the attention given to my child during the appointment.
This was are first visit with Dr. Cassidy. I was very impressed how she was with my son. She explained everything, examined him and explained her diagnosis and recommend treatment. She was so professional yet so down-to-earth and kind. It made my son feel less nervous (and myself also).
My daughter absolutely loved the doctor, and she was scared about going there. I was very pleased with the knowledge that the doctor showed and expressed, and the wonderful attitude that she showed my daughter and myself. The doctor was awesome.
Dr.Cassidy was wonderful!
such an amazing Dr and visit
Dr. Cassidy is one of the most kind, caring, and compassionate physicians that my child has been to. She truly cares for her patients and spends a lot of time with them. We live approx 1 and a half hours away and it is worth the drive to see an exceptional physician like Dr. Cassidy! UPMC is very fortunate to have such a knowledgeable and quality physician, that shows all core values with Dignity and Respect, and Excellence and Innovation! Dr. Cassidy has provided us her email address and number to get in touch with her after hours! I cannot say enough about this excellent physician!! Thank you for all that you do!! You are truly appreciated!!!
The Dr. got delayed and the nursing staff kept us updated on what was happening while the delay was happening.
Dr Cassidy is a fantastic doctor. My daughter has seen her for both Lyme's Arthritis and PFAPA. She no longer has symptoms of either and this was our last visit with Dr Cassidy. While I am happy my daughter is better, its sad to not see Dr Cassidy anymore. She goes above and beyond. She is a model doctor. I wish all doctors were are dedicated and caring as Dr Cassidy.
The provider took a thorough history on my daughter's history & pain issue. She listened to both of us and explained everything well. It was great that she spent a lot of time with us & didn't rush us through.
My daughter had a very good experience. Her doctor was excellent explained every thing very well and staff kind, wasn't waiting long at all. We were very pleased she was very caring and very helpful to us. I would highly recommend her to anyone.
Dr.Cassidy is wonderful. She did not see us on time because we were late due to registration time. She was in to see us within 5 minutes. everyone was very nice.
Dr. Cassidy was very attentive to what my daughter and I told her, spent a lot of time with us, made sure all of our questions were answered. My child liked her a lot and actually has already told friends with joint problems that they should see Dr. Cassidy. I contacted Dr. Cassidy by email around 9pm last night and she responded back to me last night and encouraged me to contact her with any other questions or concerns. She expressed and demonstrated concern for my daughter's health and comfort. We have been very pleased with all of our daughters' physicians but Dr. Cassidy is definitely a favorite.
we really appreciate Dr. Cassidy! she is the best!
The provider is always helpful and courteous . She is knowledgeable and compassionate.
Dr. Cassidy does an amazing job returning emails in a prompt manner.
All the staff in Dr. Cassidy's office is awesome.
Dr. Cassidy is by far the best provider my son has seen for anything. She is so caring and compassionate and always responds to our concerns quickly. I recommend her to everyone
We love Dr. Cassidy!
Well worth the 3 hour drive each way. Dr Cassidy knows her stuff. Very thorough and excellent with kids. Addressed all aspects of care plan
The doctor and staff were awesome made us feel very comfortable
Dr. Cassidy is one of the most genuine and caring providers we have ever encountered. She has been a God send for our daughter, and she has weathered some difficult times with us throughout the past year since our daughter was diagnosed with JIA last May. Our daughter trusts Dr. Cassidy, as do both my husband and myself, and we respect her medical advice and the knowledge that she is able to share with us. She is so compassionate and caring, and the rapport we have with her means so much to us. We are grateful for everything she has done for us and for our daughter.
Loved her. Almost wish my child did have arthritis so we could continue seeing her. Returned an email my husband sent her after hours within minutes. She's amazing!
Elaine Cassidy spent plenty of time explaining test results in a way my 13 year old understood. Although she did not see evidence of Rheumatology issue, She made appropriate referrals to other specialists. She provided her email for future communication or to answer questions.
We had two appointments that day, we are from out of town. Our first appt ran over and I was worried sick, that we were going to have to re-schedule. Between the two Dr's, they worked it out, for us, and I thought that was Extremely and professionally worked out. I was very thankful and grateful! Thank You SO Much, for "going the extra mile" for us!!!!!
Dr. Cassidy was very caring doctor. She spent the time to explain every little detail. She actually spent time with my daughter and addressed all our concerns. I highly recommend her to anybody looking for a rheumatologist.
Dr. Cassidy was wonderful. She took the time to help us and provided an action plan to help my son. I couldn't have asked for better.
I was very pleased with our recent visit with Dr. Elaine Cassidy! She took time in asking questions and listening to my concerns regarding my daughter.
this was the first time, in a long time, that my daughter felt like a doctor took the time to actually listen to what was going on with her. We didn't feel rushed and felt like Dr. Cassidy was totally committed to getting to the bottom of whatever was causing my child's symptoms. This has always been our experience with the rheumatology department at children's.
Dr. Cassidy is by far the most understanding, professional, personal, caring doctor I have ever experienced. I feel like she is as much a friend as a doctor working her very best for our daughter!!!!!
She was very educated in my daughter's health dealing with her pain of her joints and back very pleased
Dr. Cassidy is an excellent doctor, and we are always happy with the time and care she gives at my appointments.
I skipped some questions regarding nurses as they mostly provided intake - blood pressure, weight, height. My daughter is a regular patient and the nurses there did not do a pre-evaluation questionnaire. I am happy with the overall care my daughter received in at the Children's Hospital Rhuematology Department. Dr. Elaine Cassidy has been such a positive influence in the care of my daughter's on-going maintenance of her arthritis. She is thorough and provides us with education of the disease and updates on the field of arthritis including new medications and possible treatments for the future if my daughter would have an arthritis flare.
Dr. Cassidy is an extremely caring and conscientious professional, she always puts my daughter at ease and takes the time to address all of our concerns.
Our whole experience with the facility was excellent. Doctors were very helpful.
we are always extremely pleased with our appointments with dr Cassidy.
We are very please so far with the care that our son is receiving.
always very pleased with outcome of visit and my childs treatments.
We love Dr. Cassidy. I feel she knows my daughter's medical history on a personal level. she takes her time during an examination and is always willing to listen and answer any questions.
we had a very good experience with this provider. she was very knowledgable and had the needs of my daughter first in mind. it was because of the great team work of my child's pcp and the teams of doctors at children's hospital that my child is beginning to get better everyday. the pain that my child was going through was not ignored. it's cause was found promptly and taken care of immediately by these doctors. I can't begin to thank everyone enough.
So thankful I found this doctor! She is amazing and took the time to not only care for my child's medical needs, but spent time talking with him about his interests! She did not rush the visit, but instead, took her time. I appreciate all she did!
never a bad experience
Dr. Cassidy is amazing! I love that she is always just an email away from us! She is the best doctor!!!
Dr. Cassidy has been wonderful for our daughter. Even better was when Dr. Ardalan was a fellow with Dr. Cassidy. He was, by far the best physician I have ever seen. Dr. Cassidy and Dr. Ardalan worked so well together. Dr. Cassidy is aware of our daughter's condition, and she listens to our concerns and answers every question we have, even if the question is repetitive. She never rushes us and takes time explaining things to us.
Best provider ive ever taken my son to we got answers we wanted.
Elaine Cassidy was a breath of fresh air. She gave me answers that I have been looking for since my sons initial diagnosis. She was extremely knowledgeable and I have a new sense of understanding and hope. She really listened and made me feel comfortable, I really felt understood by her and that my fears, concerns and opinions were all valid. I know that she has my sons best interest in mind and am happy that I went to her for help. She really is an exceptional Doctor.
I would recommend Dr. Cassidy to Family and Friends. She was excellent and explained things so we understood what was wrong and the steps we need to take to help my son feel better.
I appreciated the fact that Dr. talked directly to my 13 year old daughter. Many Drs talk as if the child isn't even present or asking them only 1 or 2 questions but directing the majority of the conversation to the parent. The Dr, twice, asked a question using a term I wasn't familiar with. I had to ask for clarification.
Dr. Cassidy is a gem!! She always takes as much time as we need and is committed to helping my daughter. I just wish she had multiple degrees so she could be our pediatrician, general doctor and any other doctor we may need in the future!!
Dr. Cassidy was wonderful to myself and my child who is very anxious during any sort of doctor visit. Dr. Cassidy spoke directly to my child and treated her with kindness and compassion.
Love Dr. CASSIDY
Dr Cassidy could not have been any nicer or easy to get along with. she was very knowledgable and compassionate.
Dr. Elaine Cassidy was probably one of the most thorough docors I have ever had. She explained everything and was right on with the problem and solution. She is a wonderful doctor.
We would recommend Dr. Cassidy without any hesitation.
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One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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