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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, Ohio State University - College of Medicine Columbus, OH
University of Pittsburgh School of Medicine Pittsburgh, PA
Johns Hopkins University Baltimore, MD
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 91
I appreciate Dr. Koch's personal approach to the visit e.g. sitting down beside my child, looking her in the face, engaging her, smiling, etc. she is encouraging and thoughtful in her approach.
Dr. Koch is amazing. Sweet and my daughter who has acne loves her because she understands how she feels.
Dr. Kock is a wonderful dermatologist! The creams she prescribed worked on my children and they are no longer uncomfortable because of eczema.
D.r Koch is very nice and warm to her patients needs.
This provider is friendly and overall excellent at her job. She listened to what I had to say and had an immediate fix for my issue.
Always had a wonderful experience with her doctor very friendly and knowledgeable
Dr. Ellen Koch was very kind, efficient and respectful.
Dr. Ellen Koch is an AMAZING DERMATOLOGIST!!!! She truly is a God send, she has helped beyond recognition. Highly pleased with the care she provides for my child. We're Very thankful for finding such an amazing doctor. She is by far the Best dermatologist I have come across. I've spent the last 8.5 years going to several different doctors for my child. Yet no one knew why my child's skin was only getting worse and she's deteriorating. UNTIL we met Dr. Koch, she knew within Minutes of meeting us what my child had! Honestly couldn't thank her enough. Truly blessed that my daughter has Dr. Koch for a dermatologist.
Very satisfied, no complaints
Great experience. My daughter was apprehensive of the "strangers". The Dr. and the PA's handled it very well
took me even though I was very late, very thankful!!
Dr. Kioch is a trusted health provider for my daughter. We really like her, she is delightful and my daughter relates to her easily.
Dr. Koch has been wonderful. She is always pleasant and knowledgeable.
Excellent bedside manner
Dr. Koch is a wonderful doctor. she is personable, knowledgeable, patient and kind. She listens well and is good at conveying medical information. She is empathetic and understanding as well as prompt and respectful. She is an outstanding doctor!
Dr was very understanding
Md and resident were excellent.
very good doctor. listened carefully to my concerns.
Doctor is great.
We were able to get a same-day appointment, were seen almost immediately and the doctor was very nice and extremely helpful!
She answered my questions and listened to my concerns. When I was apprehensive about starting a new care routine, she took the time to explain what the process would be like and what I would experience.
Angel, Tim & Dr Koch we're all very friendly and helpful!
great experience every time
it was good
Dr Koch could see that my child was concerned and did a nice job of calming her fears. THANKS!
Dr. Koch has helped my son with his acne her immediate attention to this condition has helped my son heal and regain his confidence
it's always a very good experience
this was the most awesome doctor we have been to for my daughter.... she talked to her worked with her and understood... she provided great care for my daughter and didnt treat her like she was contagious...
Worked a little to fast
Very satisfied with all staff and physicians, including resident. Care was excellent.
The resident that was helping Dr. Koch was very helpful along with Dr.Koch, they were very helpful with my skincare concerns!
She is a very positive, caring Doctor. I like her very much and my daughter does too.
This was our first experience with Dr. Koch. I was impressed that she took the time to take skin culture and examine under the microscope quickly in order to aid in her diagnosis and treatment. She was very friendly, seemed genuinely concerned, and took her time. I would highly recommend her and she will definitely be my "go to" dermatologist for my kids from now on.
I didn't feel the doctor was thorough enough. She was completing a skin scan and didn't check my child's scalp until I mentioned it.
very friendly and made sure we understood her diagnosis ad treatment before we left
Both Dr. Koch and Dr. Hoot were excellent at diagnosing and suggesting treatment options for my daughter's condition. They were extremely friendly and instilled confidence in my decision to choose UPMC Dermatology for my daughter's care.
awesome experience MD was attentive caring understanding and went above and beyond. would highly recommend her
the visit was horrible and frustrating. they always mispronounce my daughters name. a student doctor did the initial screen, bit didnt ask our permission. dr koch herself was infamiliar with my kids history there. nothing was solved, we are still playin a waiting game. the whole visit could have been done over the phone. huge waste of gas for me. i hope they actually follow thru with getting my kid the care she needs.
always Professional and Comforting.
The Visits with Dr Koch are always professional and respectful.
very good overall
my daughter and I love Dr. Koch
we are very pleased
This was the first time my daughter had this provider and I will definitely schedule with her again. Her knowledge, promptness, understanding, reassurance and attention was everything that I could want in a physician for my daughter. and my daughter was very comfortable with her also.
It was the easiest doctor's appointment I've had in a long time.
fairly good experience, somehow released my nervousness and concern.
Dr Koch and her resident Dr Ho did an excellent job of explaining things and putting a course of action together for my daughter. They were extremely engaging and have a wonderful 'bedside' manner. We have have been very pleased with the care we have been receiving since Dr Koch has become my daughter's dermatologist.
I was able to get in to see this doctor on the same day of my call. I had requested a same day appointment because I thought it was important in to be able to determine the rash. This office accommodated my request. The appointment was originally just for my son. However, after explaining the situation the doctor also saw my daughter. She was able to diagnose the caution for both children and prescribe the appropriate medicines within 15 minutes of seeing them.
felt a little rushed. Doctors never seem to schedule enough time to "spend" with the patients. It's always rushed and on to the next room... It would be nice to show real concern and have a real conversation.
they were excellent
Our experience with our provider have been wonderful
Everyone in Dr. Koch's office at UPMC Dermatology in Shady Side has been excellent. They have helped her get her acne under control and have treated her like a partner in her own care. They are positive and understanding and listen well to her concerns. We are very satisfied with Dr. Koch, her residents and staff.
Dr. Koch is excellent and it is always a positive appt when I take my daughter. I have no complaints whatsoever
overall great experience
Dr Koch was thorough and knowledgeable. she related to my teenage son extremely well.
excellent. very attentive
The doctor is very helpful in answering questions that I have.
excellent interaction with anxious special needs adolesent
Dr. Koch was very friendly and seemed genuinely concerned about my child's health. She took time to explain and made sure my 2 year old was comfortable in her office.
we are very pleased with Dr.Koch
Very nice, concerned.
She was very friendly
visit was informational and professional
Dr. Ellen Koch really demonstrated that she cared and remembered my personal situation and genuinely wanted to aid in my recovery. She
Very nice experience from the check-in to the nurses and doctor and check-out. Office is a bit out of my way, however for the quality of care I received I will continue to travel the distance. -Thank you, all.
Dr. Koch and her staff are phenomenal.
It was a great visit, they helped with our situation in a quick and thorough manner.
Very good visit- providers evaluated the problem completely & quickly:)
Dr. Koch is my favorite dermatologist that I have seen yet. She really knows what she is talking about and she provided me with why she has prescribed me what she did and clear instructions on how to use the products she gave me. The whole staff was very nice and easily approachable. I will gladly continue my visits here.
I feel like decisions were made without discussing them. just here this is what your kid should take and do for the next 6 months. I'm a nurse. I'm not comfortable with the decisions they felt like making for me and my daughter
Dr. Koch is very friendly. She is knowledgeable and easy going which makes my kids feel at ease. I had questions before making my appointment and the office returned my call same day and transferred me right to scheduling and I had no problem getting an appointment for the day I requested.
It was an exceptional experience. Very friendly and professional staff
Dr. Koch was very kid friendly!
All were good experiences.
provider was very personable, relaxed, easy to talk to, and conveyed information very clearly.
very pleased with Dr. Koch, no complaints
Over all it was a quick visit with no issues, the staff was very pleasant and helpful from scheduling appointment until the end of the appointment
this was our daughters first dermatology appointment. we are very pleased with this doctor and the office staff.
Dr. Koch is an amazing doctor who made my daughter feel comfortable. Having a female doctor available was a major concern for me due to fhe fact that my daughter is very shy. Dr. Koch kept a smile on her face the whole way through the appointment and was totally understanding towards my daughter's issues.
Excellent care given; very knowledgeable
very comfortable. me feeling the doctor knew exactly the problem
every vist has been exceptional. Very little wait time once arrived. even less wait time once in exam room. med students were wonderful. and Dr. Koch is so personable, friendly, and easy to talk with.
The doctor and the staff the accompanied the doctor were very professional and nice. They kept me informed of what was going on every step of the way. I would recommend this doctor to others she was great.
Waited for the appointment for 3 months. And right when I wanted to share my concerns, the Doctor didn't even have a minute to scrutinize over the details and my condition. Rather I was prescribed some prescriptions right away. Completely dissatisfied with this behavior and service. I was expecting a much more time and advice. NONE were given. Literally, none. It went like "Hi, I'm Ellen" and she walked away.
Dr. Ellen Koch was very respectful and answered all my questions/concerns within a timely manner.
really injoy coming to the office. everyone is always so pleasant, I feel I am a priority. I am always treated with care and respect, more then I actually think I would get from a dr office. Really love everyone if i had to recommend I definitely would.
Every one was really nice and made it an effort to assure child during the procedure at a level accommodating her comfort level/concerns - pushed her out of her comfort zone enough to help her get a quick treatment but didn't push to far at all or scare her or drag it out once they started - I was impressed (child was getting a wart treated)
The entire staff was very helpful, courteous, polite and professional.
very courteous and they concerned.will recommend them in the pta meetings
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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