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Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 48
they were excellent
Everyone in Dr. Koch's office at UPMC Dermatology in Shady Side has been excellent. They have helped her get her acne under control and have treated her like a partner in her own care. They are positive and understanding and listen well to her concerns. We are very satisfied with Dr. Koch, her residents and staff.
Dr. Koch is excellent and it is always a positive appt when I take my daughter. I have no complaints whatsoever
overall great experience
Dr Koch was thorough and knowledgeable. she related to my teenage son extremely well.
excellent. very attentive
The doctor is very helpful in answering questions that I have.
excellent interaction with anxious special needs adolesent
Dr. Koch was very friendly and seemed genuinely concerned about my child's health. She took time to explain and made sure my 2 year old was comfortable in her office.
we are very pleased with Dr.Koch
Very nice, concerned.
She was very friendly
visit was informational and professional
Dr. Ellen Koch really demonstrated that she cared and remembered my personal situation and genuinely wanted to aid in my recovery. She
Very nice experience from the check-in to the nurses and doctor and check-out. Office is a bit out of my way, however for the quality of care I received I will continue to travel the distance. -Thank you, all.
Dr. Koch and her staff are phenomenal.
It was a great visit, they helped with our situation in a quick and thorough manner.
Very good visit- providers evaluated the problem completely & quickly:)
Dr. Koch is my favorite dermatologist that I have seen yet. She really knows what she is talking about and she provided me with why she has prescribed me what she did and clear instructions on how to use the products she gave me. The whole staff was very nice and easily approachable. I will gladly continue my visits here.
I feel like decisions were made without discussing them. just here this is what your kid should take and do for the next 6 months. I'm a nurse. I'm not comfortable with the decisions they felt like making for me and my daughter
Dr. Koch is very friendly. She is knowledgeable and easy going which makes my kids feel at ease. I had questions before making my appointment and the office returned my call same day and transferred me right to scheduling and I had no problem getting an appointment for the day I requested.
It was an exceptional experience. Very friendly and professional staff
Dr. Koch was very kid friendly!
All were good experiences.
provider was very personable, relaxed, easy to talk to, and conveyed information very clearly.
very pleased with Dr. Koch, no complaints
Over all it was a quick visit with no issues, the staff was very pleasant and helpful from scheduling appointment until the end of the appointment
this was our daughters first dermatology appointment. we are very pleased with this doctor and the office staff.
Dr. Koch is an amazing doctor who made my daughter feel comfortable. Having a female doctor available was a major concern for me due to fhe fact that my daughter is very shy. Dr. Koch kept a smile on her face the whole way through the appointment and was totally understanding towards my daughter's issues.
Excellent care given; very knowledgeable
very comfortable. me feeling the doctor knew exactly the problem
every vist has been exceptional. Very little wait time once arrived. even less wait time once in exam room. med students were wonderful. and Dr. Koch is so personable, friendly, and easy to talk with.
The doctor and the staff the accompanied the doctor were very professional and nice. They kept me informed of what was going on every step of the way. I would recommend this doctor to others she was great.
Waited for the appointment for 3 months. And right when I wanted to share my concerns, the Doctor didn't even have a minute to scrutinize over the details and my condition. Rather I was prescribed some prescriptions right away. Completely dissatisfied with this behavior and service. I was expecting a much more time and advice. NONE were given. Literally, none. It went like "Hi, I'm Ellen" and she walked away.
Dr. Ellen Koch was very respectful and answered all my questions/concerns within a timely manner.
really injoy coming to the office. everyone is always so pleasant, I feel I am a priority. I am always treated with care and respect, more then I actually think I would get from a dr office. Really love everyone if i had to recommend I definitely would.
Every one was really nice and made it an effort to assure child during the procedure at a level accommodating her comfort level/concerns - pushed her out of her comfort zone enough to help her get a quick treatment but didn't push to far at all or scare her or drag it out once they started - I was impressed (child was getting a wart treated)
The entire staff was very helpful, courteous, polite and professional.
very courteous and they concerned.will recommend them in the pta meetings
Excellent on every level
we loved the office. everyone we came in contact with was
Took her to the derm doctor in wexford 2 years ago. Did not like the office or the doctor we saw. This doctor and fellow were very personable and made my daughter very comfortable. We asked some questions and did not feel like our questions were insignificant.
Dr. Koch is AWESOME. 13 year old very comfortable with her. Excellent communication, very friendly and down to earth!
You all were very professional and treated us very nicely on our visit. I would definitely recommend to others. The parking was also was a great plus!
This office was very professional and respectful. The doctor was wonderful with my daughter.
I was very pleased with this appointment.
I was extremely impressed with Dr.Koch and her staff.They were all very thorough, detailed, and helpful. I can tell how she truly cares for her patients and that was very comforting to me and my son! She is so wonderful!
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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