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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
Ophthalmology (Pediatric)Pediatric Ophthalmology
MD, Hahnemann/Drexel University College Philadelphia, PA
Nassau University Medical Center East Meadow, NY
University of Pittsburgh School of Medicine Pittsburgh, PA Massachusetts Eye & Ear Quincy, MA
UPMC Children's Hospital of PittsburghUPMC ShadysideUPMC Mercy
View Dr. Mitchell's full list of publications from PubMed.
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 74
I felt the entire care team was wonderful, thank you very much. This was my first visit to this clinic and this provider and I was very pleased.
Really knowledgable and thorough.
never had a bad experience here
Dr. Mitchell and her staff are excellent.
we absolutely love dr.mitchell. she is very kind and caring and great with my son. she answers any questions and explains thing thoroughly ..
The team was thorough and very good in their communication during the whole exam
We were greeted by friendly and helpful staff upon entering the office. We were seen in a timely manner. Dr Ellen Mitchell was super friendly and knowledgeable. She interacted with my child extremely well. I appreciated her calm and quiet manner. I would definitely recommend this doctor and her staff 100 percent!
She seemed to be too busy for us
Because of the name of the dr. a neuro-opthmalogist I thought there would have been more talk about what was going on with the nerves of my eyes and more discussion about the test that I had before my visit. The dr. was very nice and I pretty much got the same test as going to my regular eye dr.
Would like to have heard a diagnosis and treatment plan. I was disappointed that she didn't discuss my TBI and what I should expect with my loose of vision.
Dr. Ellen Mitchell is a wonderful doctor! We are blessed to have our child in her care!
Dr Mitchell is a specialist so that is why she had no medical records for this visit. she is extremely knowledgeable and all aspects of my child's condition were reviewed, tested and reviewed for future needs. the best doctor in her field!
Dr. Mitchell is excellent!! She did the surgery for my son when a dog bite him and got his eye. He needed a new tear duct and stitches. At his appointment to remove the tube for the tear duct Dr. Mitchell was very calm with my child as he was crying and shaking his head. My sons eye looks great! Can hardly tell where he had the stitches. I want to thank Dr. Mitchell and her staff for the excellent work and calming my son when needed!!! I will definitely recommend her to anyone that needs a doctor. Thank you again!
Doctor really seems to care and understand
We waited in the office a long time for the test results to return.
we never knew appt time was 145 pm which was almost 3 hours after our initial appt for erg.
Dr. Ellen was fantastic with my son Noah! She explained everything with ease and understanding for everyone.
Dr. Mitchell is always so kind and caring. She speaks to us in a way that makes us comfortable and always answers any and all questions we have thoroughly. She has a very calm and caring demeanor.
The only request I have is that this office provide a copy of the office visit/discharge summary.
Dr.Mitchell is very respectful and helpful. Technicians need more training about customer service and testing procedures
Dr Mitchell always addresses out concerns and gets us in for appointment and goes out of her way to do so
Wait time was very long.
the doctors spend a lot of time with you and call in or refer you to other doctors to get the best opinion.
all of the doctors that saw my child today were excellent.
Ellen Mitchell is an amazing Dr. I feel completely comfortable with her. And she has always been honest and forthrite about my care.
This doctor had the testing my daughter needed to have done while we were at the appointment and the results were almost immediate. The doctor reviewed the results with me the same day. This doctor was also honest about my daughter not needing to come back unless vision changes were to occur.
she was kind, patient, and very accommodating.
Dr. Ellen Mitchell is an excellent doctor. She was very professional. Dr. Mitchell is very knowledgeable. I would recommend her to a family member.
Dr Mitchell is very knowledgeable and respectful!!
The physician was very friendly and kind and seemed knowledgeable.
Dr. Mitchell has very good bedside manner and is terrific with my kids.
Was very pleased with my experience.
very concerned , very helpful on my overall health .
Dr. Ellen Mitchell was thorough and gentle with my child during the eye exam.
dr Ellen Mitchell is terrific, she did not give up on our case. we couldn't find out the cause of my loss of sight but she kept searching until we found it. Then she sent us to a good specialist. without her I would be totally blind. Thank-you Dr Mitchell
I was very pleased with all of the staff that took care of me.They were excellent in checking and rechecking all of my concerns, etc.
Dr. Mitchell was so kind and understanding. She explained the process and findings in a simple way that was very clear! She was wonderful with my son and he was completely comfortable with her care.
Dr. Mitchel is a wonder and patient doctor.
I was very pleased with the level of care I received at the Eye and Ear Institute and with Dr. Mitchell. I am comfortable and feel confident in working with her.
The office staff, resident, and Dr. Mitchell were all excellent. The dr had all information on previous tests and was up to date on what was going on. It was an overall good experience.
I thought Dr. Mitchel was very intelligent and very engaged in diagnosing my illness. She was very thorough and answered all of my questions.
Dr. Mitchell is an excellent doctor. I feel extremely confident and assured in her assessment and care of our daughter.
Dr Mitchell is an excellent provider and I continue to appreciate the care she gives my child.
Dr. Mitchell is always very personable and relates to my daughter outside the purpose of being her eye specialist. She asks her questions about school and everyday life. She shares things about her own personal life. You can tell that Dr. Mitchell truly cares about her patients.
Doctor Ellen Mitchell is very professional very courteous and knowledgeable. She really did her best to find what was going on with my eyes
My son is autistic and an adult. Dr. Mitchell and her staff at Children's Hospital were excellent. Thank you
Dr.Mitchell is an excellent doctor. She's very down to earth and so kind !
Dr. Mitchell is very thorough and personable.
my daughter went in for a hospital f/u and we have absolutely no complao ts whatsoever.
If I could rate Dr Mitchell higher than a 10, I would. She embodies all the qualities every doctor should have. I'm grateful to have had the opportunity to consult with her regarding my health.
they are all awesome. they are the best
First time meeting Dr. Mitchell. She was nice but didn't explain in detail what she saw in my son's eyes.
We love Dr Mitchell.
They were thoughtful and professional, remembering important details about our child.
Saw Dr. Mitchell only 10 minutes out of a 150 minute visit. Al testing was done by 2 other people that seemed much less knowledgeable than Dr. Mitchell.
This was our first time seeing Dr. Mitchell. She is absolutely wonderful! We can't wait to see her again. She talked to my daughter and to me. We laughed and joked. We are so glad that we saw Dr. Mitchell-we look forward to seeing her again.
love the eye center in the children hospital. everyone is super nice
We have always had a wonderful experience!
This was the SLOWEST office I've EVER been to! My appointment was at 2pm and I didn't get into see a nurse until around 230p.(I chose to stand in the hallway with my two children because there were so many people in the waiting room), and didn't get seen by a nurse until around 230p. I didn't see the actual provider until I got up to leave with my 3 year old and 10 month old who were restless and hungry at almost 4pm, and a nurse yelled down the hallway to me that the doctor was finally coming to see my son. The doctor was very nice but offered no apology for her extreme tardiness.
Dr. Mitchell took the time to understand my problems and provided me with a new diagnosis.
She's an amazing doctor!!!!
Everyone that we interacted with wad very helpful and friendly.
Dr. Mitchell is always wonderful.
Dr. Mitchell took the time to listen to our concerns and showed in depth understanding of the issue. She was courteous and prompt in seeing us.She was thorough and the visit did not seem rushed. We would definitely recommend Dr. Ellen Mitchell to other families.
This was our first visit to this office (and provider). Thanks to Dr. Mitchell and staff, our visit was wonderful! my child was only 7 months old at the time of the visit, so I was concerned about how he would react to everything. Dr. Mitchell's kind and calming presence immediately put us both at ease! She took the time to explain everything she was doing while simultaneously keeping my child entertained. She made she to answer all of my questions and even made a great suggestion for further care. Thank you so much!!
The only problem was the long waits (one hour each) between tests. Despite this Dr. Mitchell was worth waiting for. She diagnosed the cause, condition and timeline for healing. She had a wonderful disposition and really cared about me as a patient. I would go back to see her anytime.
we didn't observe any hand washing or glove use even though this was an eye exam. no sinks in the rooms.
Dr. Mitchell is always phenomenal, patient and kind to my kids. The assistant, Heather, was by far the best I've ever seen. She handled my three daughters so well, there was no crying or frustrations whatsoever!
had questions that I didn't feel that the doctor seem to be concern about but I was, and I didn't get answers and the answers that I got I feel that the doctor was saying what she wanted and didn't seem to understand my concerns about my vision and was talking to my mom instead of asking me about my concerns, I know that my vision has changed and I wanted to know if I had any concerns for me to worry about. When I left I felt like to didn't kind about me
An excellent provider. I have worked in the medical field for 20 + years and I could not have been more pleased.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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