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Ranked #8 Nationally by U.S. News & World Report.
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
Ophthalmology (Pediatric)Pediatric Ophthalmology
MD, Hahnemann/Drexel University College Philadelphia, PA
Nassau University Medical Center East Meadow, NY
University of Pittsburgh School of Medicine Pittsburgh, PA Massachusetts Eye & Ear Quincy, MA
UPMC Children's Hospital of PittsburghUPMC ShadysideUPMC Mercy
View Dr. Mitchell's full list of publications from PubMed.
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 84
This provider has great customer services with excellent experiences.
We were referred to this doctors office to have a second opinion on a problem his normal eye doctor was concerned about. after 3 visits we've gathered the same information we already knew. I do not believe the doctor took concern to the original eye doctors concern for the referral. it's rather disheartening to drive over 2 hours to come to the "better" eye doctors to just be back at square one.
She was excellent with my son. Alex has special needs and she was great about explaining what she was going to do before she did it. Awesome
Great visit. Staff was very professional, listened to all our question and concerns. Dr. Mitchell took the time and and explain to my son 1:1 about the side effects of his surgery for him to understand being 13years old. She got us in to do same day imaging!!!
I was very impressed with the doctor and the complete staff. They were kind, caring, respectful, and a tentative.
it was a great visit. everyone we saw was very polite and patient with my daughter. it was a quick visit. although I'm not sure why we saw 3 different people during our visit. but each one was extremely nice and answered any questions I had
Dr. Mitchell is knowledgeable, performs and thoroughly explains the exam at a level that my children can understand and my sons' enjoy their visit.
dr.mitchell and her staff are excellent and competent providers
excellent care provider and staff, explained everything, professional and extremely competent
The Dr was very nice and treated me with respect.
greatlove Dr Mitchell
Dr. Mitchell and her Resident were both very professional, courteous, patient and thorough with the exam. They both explained everything very clearly.
Dr. Ellen Mitchell is a true professional and I appreciate the care she gave my daughter.
Our child has special needs and this provider went above and beyond. Our son is nonverbal and not much understanding of what is happening so he became extremely upset. She stayed so calm and collected. We were very impressed by Dr Mitchell
Dr. Mitchell is always so great with our son! We are so fortunate to have her on our team!
Our appointment was scheduled at 3pm, we were not seen for initial eye screening until after 4pm and did not see the doctor until almost 5pm. I understand that delays happen, but this was a significant amount of time to wait with a toddler and there were no updates given regarding the delay and the board stated that the physician was on time. I would have preferred to have gotten a call earlier in the day delaying our appointment time or rescheduling to another date. The doctor or the staff did not acknowledge the delay/wait time or apologize for it during our interactions. The total time in which we were seen by a staff member or physician was less than 30 min.
provider was very good
Dr. Mitchell is always caring and concerned. She is the best.
We had a great experience during the visit.
Am very happy with Dr. Mitchell and her associates.
I felt the entire care team was wonderful, thank you very much. This was my first visit to this clinic and this provider and I was very pleased.
Really knowledgable and thorough.
never had a bad experience here
we absolutely love dr.mitchell. she is very kind and caring and great with my son. she answers any questions and explains thing thoroughly ..
Dr. Mitchell and her staff are excellent.
The team was thorough and very good in their communication during the whole exam
We were greeted by friendly and helpful staff upon entering the office. We were seen in a timely manner. Dr Ellen Mitchell was super friendly and knowledgeable. She interacted with my child extremely well. I appreciated her calm and quiet manner. I would definitely recommend this doctor and her staff 100 percent!
She seemed to be too busy for us
Because of the name of the dr. a neuro-opthmalogist I thought there would have been more talk about what was going on with the nerves of my eyes and more discussion about the test that I had before my visit. The dr. was very nice and I pretty much got the same test as going to my regular eye dr.
Would like to have heard a diagnosis and treatment plan. I was disappointed that she didn't discuss my TBI and what I should expect with my loose of vision.
Dr. Ellen Mitchell is a wonderful doctor! We are blessed to have our child in her care!
Dr Mitchell is a specialist so that is why she had no medical records for this visit. she is extremely knowledgeable and all aspects of my child's condition were reviewed, tested and reviewed for future needs. the best doctor in her field!
Dr. Mitchell is excellent!! She did the surgery for my son when a dog bite him and got his eye. He needed a new tear duct and stitches. At his appointment to remove the tube for the tear duct Dr. Mitchell was very calm with my child as he was crying and shaking his head. My sons eye looks great! Can hardly tell where he had the stitches. I want to thank Dr. Mitchell and her staff for the excellent work and calming my son when needed!!! I will definitely recommend her to anyone that needs a doctor. Thank you again!
Doctor really seems to care and understand
We waited in the office a long time for the test results to return.
we never knew appt time was 145 pm which was almost 3 hours after our initial appt for erg.
Dr. Ellen was fantastic with my son Noah! She explained everything with ease and understanding for everyone.
Dr. Mitchell is always so kind and caring. She speaks to us in a way that makes us comfortable and always answers any and all questions we have thoroughly. She has a very calm and caring demeanor.
The only request I have is that this office provide a copy of the office visit/discharge summary.
Dr.Mitchell is very respectful and helpful. Technicians need more training about customer service and testing procedures
Dr Mitchell always addresses out concerns and gets us in for appointment and goes out of her way to do so
Wait time was very long.
the doctors spend a lot of time with you and call in or refer you to other doctors to get the best opinion.
all of the doctors that saw my child today were excellent.
Ellen Mitchell is an amazing Dr. I feel completely comfortable with her. And she has always been honest and forthrite about my care.
This doctor had the testing my daughter needed to have done while we were at the appointment and the results were almost immediate. The doctor reviewed the results with me the same day. This doctor was also honest about my daughter not needing to come back unless vision changes were to occur.
she was kind, patient, and very accommodating.
Dr Mitchell is very knowledgeable and respectful!!
Dr. Ellen Mitchell is an excellent doctor. She was very professional. Dr. Mitchell is very knowledgeable. I would recommend her to a family member.
The physician was very friendly and kind and seemed knowledgeable.
Dr. Mitchell has very good bedside manner and is terrific with my kids.
Was very pleased with my experience.
very concerned , very helpful on my overall health .
Dr. Ellen Mitchell was thorough and gentle with my child during the eye exam.
dr Ellen Mitchell is terrific, she did not give up on our case. we couldn't find out the cause of my loss of sight but she kept searching until we found it. Then she sent us to a good specialist. without her I would be totally blind. Thank-you Dr Mitchell
I was very pleased with all of the staff that took care of me.They were excellent in checking and rechecking all of my concerns, etc.
Dr. Mitchell was so kind and understanding. She explained the process and findings in a simple way that was very clear! She was wonderful with my son and he was completely comfortable with her care.
Dr. Mitchel is a wonder and patient doctor.
I was very pleased with the level of care I received at the Eye and Ear Institute and with Dr. Mitchell. I am comfortable and feel confident in working with her.
The office staff, resident, and Dr. Mitchell were all excellent. The dr had all information on previous tests and was up to date on what was going on. It was an overall good experience.
I thought Dr. Mitchel was very intelligent and very engaged in diagnosing my illness. She was very thorough and answered all of my questions.
Dr. Mitchell is an excellent doctor. I feel extremely confident and assured in her assessment and care of our daughter.
Dr. Mitchell is always very personable and relates to my daughter outside the purpose of being her eye specialist. She asks her questions about school and everyday life. She shares things about her own personal life. You can tell that Dr. Mitchell truly cares about her patients.
Dr Mitchell is an excellent provider and I continue to appreciate the care she gives my child.
Doctor Ellen Mitchell is very professional very courteous and knowledgeable. She really did her best to find what was going on with my eyes
My son is autistic and an adult. Dr. Mitchell and her staff at Children's Hospital were excellent. Thank you
Dr.Mitchell is an excellent doctor. She's very down to earth and so kind !
Dr. Mitchell is very thorough and personable.
my daughter went in for a hospital f/u and we have absolutely no complao ts whatsoever.
If I could rate Dr Mitchell higher than a 10, I would. She embodies all the qualities every doctor should have. I'm grateful to have had the opportunity to consult with her regarding my health.
they are all awesome. they are the best
First time meeting Dr. Mitchell. She was nice but didn't explain in detail what she saw in my son's eyes.
We love Dr Mitchell.
They were thoughtful and professional, remembering important details about our child.
Saw Dr. Mitchell only 10 minutes out of a 150 minute visit. Al testing was done by 2 other people that seemed much less knowledgeable than Dr. Mitchell.
This was our first time seeing Dr. Mitchell. She is absolutely wonderful! We can't wait to see her again. She talked to my daughter and to me. We laughed and joked. We are so glad that we saw Dr. Mitchell-we look forward to seeing her again.
love the eye center in the children hospital. everyone is super nice
We have always had a wonderful experience!
This was the SLOWEST office I've EVER been to! My appointment was at 2pm and I didn't get into see a nurse until around 230p.(I chose to stand in the hallway with my two children because there were so many people in the waiting room), and didn't get seen by a nurse until around 230p. I didn't see the actual provider until I got up to leave with my 3 year old and 10 month old who were restless and hungry at almost 4pm, and a nurse yelled down the hallway to me that the doctor was finally coming to see my son. The doctor was very nice but offered no apology for her extreme tardiness.
Dr. Mitchell took the time to understand my problems and provided me with a new diagnosis.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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