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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
Ophthalmology (Pediatric)Pediatric Ophthalmology
MD, Hahnemann/Drexel University College Philadelphia, PA
Nassau University Medical Center East Meadow, NY
Massachusetts Eye & Ear Quincy, MA University of Pittsburgh School of Medicine Pittsburgh, PA
UPMC ShadysideUPMC MercyUPMC Children's Surgery Centers
View Dr. Mitchell's full list of publications from PubMed.
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 56
Dr. Mitchell took the time to listen to our concerns and showed in depth understanding of the issue. She was courteous and prompt in seeing us.She was thorough and the visit did not seem rushed. We would definitely recommend Dr. Ellen Mitchell to other families.
This was our first visit to this office (and provider). Thanks to Dr. Mitchell and staff, our visit was wonderful! my child was only 7 months old at the time of the visit, so I was concerned about how he would react to everything. Dr. Mitchell's kind and calming presence immediately put us both at ease! She took the time to explain everything she was doing while simultaneously keeping my child entertained. She made she to answer all of my questions and even made a great suggestion for further care. Thank you so much!!
The only problem was the long waits (one hour each) between tests. Despite this Dr. Mitchell was worth waiting for. She diagnosed the cause, condition and timeline for healing. She had a wonderful disposition and really cared about me as a patient. I would go back to see her anytime.
we didn't observe any hand washing or glove use even though this was an eye exam. no sinks in the rooms.
Dr. Mitchell is always phenomenal, patient and kind to my kids. The assistant, Heather, was by far the best I've ever seen. She handled my three daughters so well, there was no crying or frustrations whatsoever!
had questions that I didn't feel that the doctor seem to be concern about but I was, and I didn't get answers and the answers that I got I feel that the doctor was saying what she wanted and didn't seem to understand my concerns about my vision and was talking to my mom instead of asking me about my concerns, I know that my vision has changed and I wanted to know if I had any concerns for me to worry about. When I left I felt like to didn't kind about me
An excellent provider. I have worked in the medical field for 20 + years and I could not have been more pleased.
everyone is awesome
we always enjoy seeing Dr.Mitchell! We think she is an excellent doctor.
Very friendly and great experience
Dr. Mitchell and the Fellow ( unfortunately cannot remember her name) were both very kind and sensitive to my child's needs. my son has autism and they worked SO well with him. I wish they were his primary doctors!
Dr. Mitchell is a very good neuro opthalmologist.
We learned more in the first 5 minutes with her than we have in the last 6 months at WVU
We have the utmost confidence and respect for Dr. Mitchell.
I like Dr Mitchell and would recommend her
technicians, nurses, residents and Dr. Ellen Mitchell exceeded my expectations. knowing my 3 appointments in a row for Dr., testing & Dr. again would endure 3-5 hours was a dreadful thought before arriving. time went quickly in a pleasant environment an knowledgeable staff.
Staff and physician was wonderful and caring! Please share this with everyone!
everyone did a amazing job
I Had a great visit Great staff and a wonderful Doctor Thank You
I was very pleased with the care that we got while in the office. I was nervous bringing in a 3 year old to get his eyes checked. I was comfortable with the outcome of our visit.
We received and excellent and thorough exam from a very caring doctor, Dr. Mitchell.
When calling this office, it is difficult to get through. You have to leave a message then someone calls you back.
I was very please with the doctor. He was very informative. I was disappointed that they did not have my child's past medical records and did not want to get the. However I was very pleased that they didn't find any medical concern that we didn't need to return.
Outstanding in every respect!
even though we did not come up with the reason for my problem, I would highly recommend Dr. Mitchell. She spent a lot of time with me and was wonderful, as was the staff.
great experience from top to bottom
I was seen by 3 people at Dr. Mitchell's office, including her, a fellow, and an ophthalmologist (I'm guessing, from the tests he ran on me). They all listened to me every step of the way, and took my concerns seriously. It was the first time, after YEARS of complaining to other doctors of the same problem, that anyone took me seriously, other than the referring neurologist. When Dr. Mitchell and the fellow (whose name I can't recall) compared notes (they did separate exams), they came to the same conclusion, that I have two conditions that are affecting my eyes (I only knew of one), proving that I'm not making it up, as I was accused by a different doctor. When Dr. Mitchell came to a bit of a roadblock in treating my problem (it's only intermittent, and the fix needs to be applied permanently to my glasses - when I'm not having the problem, the fix would actually cause me to have the problem), I offered that I could get a 2nd pair of glasses made this year, so they can apply the fix to one pair for me to use when I'm experiencing the problem, and have one pair for when I'm not. She thought that sounded like a good way to deal with the situation. I was glad that she allowed me to have input in how we fixed this going forward. She's a very relaxed person, while also being very professional. I was glad to hear that the problem wasn't all in my mind, or something that I just had to put up with, all things suggested by other doctors. I told her, while it's not fun to hear that I have a second condition affecting my eyes, it is a relief to have answers, and for that, I'm grateful to her. I'm so glad she is very nice, and got to the bottom of my problem. I've just met too many uptight neurologists who don't listen, even if all they have to do is run tests to find out the answers, like Dr. Mitchell and her staff did. It made driving 40-some miles with a minivan that has a leaky brake line worth it!
This was my first visit to this specialist and to any UPMC facility in Oakland. Everyone in the back office was extremely professional, knowledgeable and empathetic. They were able to elicit the symptoms manifested and make a diagnosis. They provided medication along with education related to the disease and medication SE. They provided me with direction for follow up care with the intent to arrange it for me. They are a great team and I feel very lucky to have found them.
Everyone was very professional and friendly toward me and my children.
dr. Mitchell was excellent the 2 times we saw her! very prompt with calling with test results and took time to answer my questions.
she was excellent and I would highly recommend her
Dr Mitchell is excellent!
Dr Mitchell was great. Personable and did not rush .
The doctor and staff were professional but still friendly where I felt at ease at all times.
Overall, a wonderful visit. We didn't see the Doctor until an hour after the appointment time, but everyone was very friendly.
Dr. Mitchell is a very nice doctor and very smart.
Excellent service provided by Dr. Mitchell and her staff.
Dr. Mitchell is an exceptional Doctor/provider. My son felt comfortable during the entire visit. She was gentle with him and explained each procedure to the both of us.
ALL of our visits have been done with excellent care.
It is the first time that I saw Dr. Mitchell and she was very professional but warm. She was considerate and explained everything very well.
Dr. Mitchell and staff were excellent. Dr. Mitchell's bedside manner is terrific. She was patient and listened. She explained everything. The eye muscle tech/evaluator was also excellent. Very thorough and very nice.
Dr Mitchell is fantastic and we are really glad to have her as our daughter's eye doctor.
I have worn glasses my whole life and Dr. Mitchell has struck me as a thorough doctor. She took the time to counsel my daughter regarding life choices in response to an issue we brought up. She is sensitive and caring.
The "Care Provider" was a specialist in vision care at UPMC, one of the best in the Country.
dr. Mitchell is the best eye doctor I have seen for my daughter. I would follow her anywhere. she is incredibly kind and attentive and I always look forward to our appointments.
Favorably impressed with the dynamics, empathy and thoroughness of Dr Mitchell and her entire care team.
No bad experiences. It was a very busy day when we were they but everyone remained calm and friendly
First time using the eye clinic at Children's Hospital...and it was great. My son was worried about the experience; did't want anyone touching his face but the staff was friendly and patient allowing me to calm him down in order to complete the appt. Towards the end my son said "this was the best doctor visit ever" :)
Our family has been very happy with our experiences with Dr. Mitchell and her office. She has accommodated our requests for appointments, even taking us early and squeezing us in so that we wouldn't have to make multiple trips to Pittsburgh. She is kind and caring, taking time to talk with our son and family while in the room. We appreciate her so much!
Very thorough from resident doctor and then Dr Mithchell
Dr. Mitchell was the most courteous DR I have ever come in contact with. She was professional and had a GREAT bedside manner. She seemed very knowledgeable in her field and was as professional as a person could be.
We felt very comfortable with Dr. Mitchell during our child's visits and surgery. She explained everything in ways that we could understand, and answered all of our questions. Her quiet self-confidence put us at ease. I would highly recommend her to anyone needing a pediatric ophthalmologist.
We went through 2 other eye doctors before finding Dr. Mitchell. She is excellent!
This was my first appointment with Dr. Mitchell and I was very impressed - she listened carefully, explained care options and next steps, and I was surprised and pleased when she was able to offer an interim solution that corrected my double vision temporarily. The pediatric neuro and opthalmic fellows who also treated me were very kind and patient and knowledgeable as well. This was my first experience at UPMC. In spite of a long delay due to unavoidable problems, medical and support staff were all patient, calm and pleasant throughout.
She is one of the very good doctors! Wish I could see her all the time for my eyes but sadly I can not
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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