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BS, University of Miami School of Medicine Miami, FL, USA BS, Nova Southeastern University College of Optometry Fort Lauderdale, FL DO, Nova Southeastern University College of Osteopathic Medicine North Miami Beach, FL MS, Nova Southeastern University College of Osteopathic Medicine North Miami Beach, FL OD, Nova Southeastern University College of Optometry Fort Lauderdale, FL
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 246
Dr Ebrahami was very professional and has a wonderful bedside manner.
Dr. Ebrahimi, Lakshmi, and Veronika the receptionist were absolutely lovely, incredibly friendly, comforting, and took everything I said, or asked seriously. It was my first eye exam I have ever had and I was pretty nervous. I really appreciate their kindness.
Excellent provider, listens well and takes the time.
Prompt service, excellent staff, took care of my eye exam to my complete satisfaction
Dr Ebrahimi is awesome - listened to concerns, answered questions, had great recommendations, continued to change options for contacts until I found the right pair for me. I left the appointment 100% satisfied!
First visit and it was a very good experience
Exam was very quick, but doctor did answer questions.
This was my first time seeing Dr. Ebrahemi. She was the very best optometrist I have ever seen in 33 years. She determined that I would benefit from a specialized type of contact lens I had never heard of before, and upon testing the prescription in my visit, I literally saw more clearly and crisply than I ever have in my life. Moreover, Dr. Ebrahemi was respectful, kind, and relateable. She immediately made me feel comfortable speaking with her and made me feel confident in her expertise. I will recommend Dr. Ebrahemi for optometry care to my friends and colleagues.
The care at the eye center was excellent!
Dr. Ebrahimi listens and makes sure you have the best vision possible with your glasses/contacts. She truly listens and is caring. The staff in this office are extremely friendly and helpful.
Good care. long wait.
Great Doctor and very thorough!
The doc and her staff are wonderful and extremely professional. It is always great to visit with her for my eye care.
amazingly efficient and friendly staff, could not ask for a better appointment
Dr. Ebrahimi was extremely patient when I had anxiety related to one of the eye tests. I appreciate her helping me get through it.
Quick appointment turn around, competent and friendly staff, minimal wait time, overall great experience.
Excellent provider. The doctor was very knowledgeable and courteous.
loved my experience with Dr. Ibrahimi, would recommend her to anyone who needs to see a good doctor.
I really like Dr. Ebrahimi. She is thorough, but does not waste time. She is very kind and has a nice calm and quiet manner.
She was excellent
Dr. Ebrahimi is such a pleasant physician. She is patient, always takes time to answer my questions and explain details.
was a very good experience.
she was excellent. very thorough. Answered all my questions.
My optometrist was friendly and knowledgeable, I felt comfortable discussing my concerns with her
Everyone at the office was pleasant, respectful and professional. It will be a pleasure visiting them for my needs in the future.
the Dr was very thorough & knowledgeable, she provided me with information regarding my eyesight that no other Dr has done in 54 years of wearing glasses!
She was very good, I hope to return to Dr. Ebrahimi as a regular.
I always recieve good service and good care.
i felt cared for and informed.
I was dreading going to a new provider and I was pleasantly surprised how much I enjoyed this provider.
I very much liked my recent eye exam with Dr. Ebrahim, she is great!! Excellent appointment.
She was very kind patient and explained everything well.
Very professional in her approach yet friendly
Was helped with in minutes when I arrived. Very professional and friendly. Will be going back for any needs with concerning my eyes.
Very kind and attentive.
I love dr.ibrahime. she actually cares and is genuine in her actions.
She was professional, kind, answered all my questions. I did not feel rushed at all. This was the best eye appt i have ever had!
I usually see a different provider for eye care needs. I seen this one for an emergency visit and felt very comfortable with this provider, as much as l do my regular provider.
Intelligent, thoughtful, skilled, excellent demeanor. I really enjoyed my visit.
very good care
Doctor was very pleasant and thorough
The office staff was amazing, so nice & accomodating. Doctor spent perfect amount of time making sure she answered my questions but didn't take too long. I am so happy with my experience here.
While i did not see the doctor within 15 minutes of appointment time, I observed the team working with several 'high maintenance' individuals which were ahead of me. They were professional and were going above and beyond to make the clients comfortable and happy with their decisions and questions.
Good time management
Dr. Ebrahimi listened well and was attentive to my concerns. She took her time with me.
Excellent experience with Dr. Ebrahimi and staff
Dr. Ebrahimi was absolutely fabulous- warm, caring, and extremely knowledgable. I have already recommended her to family and will continue to recommend her.
very nice, very thorough
I had an eye appointment and it went Great!!
This was a good experience. Everyone was professional. Dr Ebrahimi was very helpful and explained things in depth.
Dr. Ebrahimi was amazing. She helped me out with what i needed. The receptionist was very respectgul when i csm into the office.
She and her staff were excellent
First time with this provider. Liked her very much. Friendly and professional.
Excellent eye doctor who listens and provides a comprehensive eye exam.
She was very nice and helpful.
Very competent physician. Pleasant to interact with. Explained well my ailment and next steps to take.
She was great and offered really great advice.
The doctor is very nice and takes time to explain things in common language.
Dr is excellent. I never have worn contacts and she was very patient with my million questions. Very nice down to earth person as well as excellent clinician. Good at explaining things
The dr. was very kind, helpful and professional. I will go back to her for future visits to the eye doctor
Dr. Ibrahimi and her staff were excellent!
Dr. Ebrahimi was extremely professional and knowledgeable, warm and friendly, and I would recommend her to other strongly. The assistant is who I was rating in this last table, above, and she was fine but could have been warmer and friendlier. She seemed like she was on autopilot.
I had an overall pleasant experience. Both the nurses and the doctor were both professional and efficient.
Very good. Answered my questions fully and to my level of understanding.
very good, thank you
This was my first visit, and everything went well.
she was amazing! very friendly and very knowledgeable. I highly recommended her to family members immediately after my visit
Dr. Ebrahimi was thoroughly professional and very helpful in addressing all of my questions and concerns.
Very nice people at this location.
The level of care was excellent, but the waiting time was long. Nonetheless I was very happy with regards to my interactions with the staff and the optometrist, Haleh Ebrahimi, who is very knowledgeable. I know it because I have been myself a dedicated optometrist in my earlier professional functions. I did not mentioned my experience in optometry. I left Haleh take the lead, and she did a fantastic job. In brief, I felt to be in good hands!
I started seeing Dr. Ebrahimi, OD almost one year ago. She tweaked my vision with eyeglasses better than anyone. I order my corrective lenses and frames from the Oakland, Forbes Ave. store. Everyone does whatever it takes for me to get advice, care and service. I'm a happy customer/patient.
WONDERFUL---SOUP TO NUTS!
The doctor was excellent and did a very thorough exam. She was patient and fully answered questions that were asked.
I was very pleased with my appointment yesterday with Dr Abrahimi and always very please with my pcp. Dr. Tracy Seewald
Dr. Ebrahimi was knowledgeable, professional, kind and caring. I would definitely recommend her and will see her again as needed.
The wait was quick, which was not the case a year ago. So good job on making that better!
It is always a pleasure to see Dr. Ibrahimi and take advantage of her vast knowledge and professionalism.
Dr Ibrahimi was excellent, and I would recommend her to anyone. I'm glad to have found an excellent doctor.
It is always a pleasure to see the eye doctor. She is very personable and caring about her patients.
I've had regular eye exams since age 8, but never had dilation drops before. I would have liked to have been warned ahead of time that my vision would be impaired for the next 4 hours. It affected my work greatly, and I had important meetings scheduled that I fumbled through. Had I known the effects would last that long, I would have rescheduled the appointment.
this was my first visit to this doctor. she and her staff are excellent. I recommended her to a family member who is scheduled to see her soon.
She was excellent! Kind, explained what was occurring thoroughly, and listened to my concerns.
I thought they were all great. I didnt have an appointment but they were able to see me because they had a cancellation. I appreciated everything they did to help me because my eye hurt so bad. It was a wonderful experience.
very competent, attentive, patient, and thorough
Everyone was very nice and professional
UPMC has been very good to me.
Every single person in the practice was friendly, professional and caring. Thanks!
Dr. Ebrahimi was excellent! She was very easy to talk to and have excellent communication skills.
She was wonderful!
IMPRESSED ENOUGH THAT MY HUSBAND HAS MADE AN APPOINTMENT WITH THIS PROVIDER.
My experience was excellent in this office.
Dr. Ebrahimi was terrific -- she was friendly, informative, and professional. She was able to answer all of my questions and conducted the entire appointment efficiently and smoothly.
first time at office, staff warm friendly. I am very pleased with service provided cant say enough nice things of this office..
Very professional thorough care...what more could I add
professional and concerned
Excellent; took her time to do exam and answer questions; very satisfied w/new provider
the doctor had an excellent manner and explained everything well. the staff was courteous and efficient.
The experience at the doctors was excellent all around. UPMC has been fantastic with my medical needs
Everyone was courteous and professional.
Very good she's excellent Dr.
Very competent and professional
great experience, I would go back.
keep this physician. excellent patient care and engaged with patient
It was the first time I saw this provider and she was great! Very friendly and knowledgeable.
Dr. Ebrahimi is wonderful. She corrected and effectively explained a condition that eye doctors have been unable to rectify. She is personable and a fantastic doctor. She is wonderful.
excellent provider ever
DR Ebrahimi is a wonderful careing physican she is detail orintenate and listens to you about your concerns and treatment.and explains every thing she gone to do and gives you information about your care she makes feel very comfortable and that you feel you greatly care about you and that she can provide you with outstanding health services rather your a regular patient of hers, or that your pcp suggested you go see her for a one time care situation, BUt I know of my experience with dr Ebrachimi I will have her for my eye dr. permanently now she is a great acess to upmc and the eye clinic center.and I very happy to have her as one of my careing excellent doctors ,to add her to the list of wonderful physicans that I all ready have at UPMC that I receive great medical service from .
Doctor Ebrahimi was nice and explained what she was doing but I felt very rushed. The doctor saw me for less than 10 minutes; being the first time she was seeing me I was expecting a more thorough discussion of my health and any aspects of my life that could impact my vision but there was none of that. Given that I waited for more than 20 min to be seen, she was probably running behind which I can understand but nevertheless felt rushed.
Optometrist Ibrihimi ( Dr) is excellent. I was most impressed with her careful and complete exam, friendly and informative manner, competency and interest in me and my situation. Excellent person. This was a semi0 emergency to see re an important visual program. Thank you.
She was a wonderful doctor and the staff were all lovely!
this was probably the most thorough, professional, friendly visit to the eye doctor I have ever had, in 40 years of wearing eye glasses
This provider provided valuable inputs.
My visit was for an eye exam. It was a very good experience, however, I did have one minor complaint. Part of the exam included dilating my pupils, which resulted in poor vision afterwards. The tech dilated my pupils first, and later the eye doctor came in and did the same because the first batch didn't take right away. That later resulted with me having a sensitivity to light, difficulty seeing things up close such as print, my phone, equilibrium felt off, etc.. Granted, they give you plastic shades for when you leave, however, that doesn't help entirely. I had to drive home, and had I known that my vision would be so poor, I would have had someone pick me up. I drove very slowly to get back home, and my vision didn't return to normal until a couple of hours later. My only complaint is I wish there was a heads up on that prior to the visit. Maybe it was written somewhere in fine print, but it's definitely not something on the surface. Overall my visit was excellent, and I really don't have any complaints. I just want to point that out as it wasn't simply an inconvenience, but a matter of safety as well.
Great provider. She listened. Gentle with my eyes. Would definitely recommend her.
Very professional and pleasant, first time seeing this Dr. very satisfied with visit, she was recommended by my wife and I would recommend her myself.
she is so nice
I had a good experience this year so far with the staff at Upmc eye center.
she was the only provider that actually went through and updated my medication list. this was great because every time I go to the doctor I have to re explain all of the medications I am not taking. I am glad she took the time to update the list rather than bypass it like previous providers.
She was amazing!
The doctor seemed to rush through my eye examination for eye glasses. I understand doctors are very busy but it can make a patient feel very uncomfortable.
I was seen quickly and thoroughly for my emergency and my condition has improved thanks to the care I received. Dr. Ebrahimi was wonderful.
The overall experience was great, and I'd like to give kudo to the person that helped me get this appointment scheduled as I'm going on vacation and needed to get contacts. My prescription expired and I needed something last minute.
Absolutely wonderful, super kind, extremely helpful. Addressed all of my concerns.
Provider forgot to test my vision before putting in dilating drops. As a result, I couldn't see the letters because my eyes were dilated and then she made my prescription too strong. When I went home with my new prescription it felt like I put on someone else's glasses and could see worse then I could with my old prescription.
I was a walk-in patient with a referral to be seen immediately. The entire staff took great care of me, listened to me, and ensured that I would be able to be seen. Dr. Ebrihimi was spectacular! She is extremely kind and gentle and made me feel as though my concerns were valid. I will be transferring my care to this provider following this experience.
She is the best .i would recommend any one looking for an eye doctor to choose her.
Every thing was Exemplary good care no problems.
Excellent doctor who takes my situation and concerns seriously, and has the knowledge to help me. Very approachable and easy to talk to. So glad I finally found an eye dr. who helps! What a relief.
Very well taken care of by the WHOLE staff... WOULD HIGHLY RECOMMEND DR. EBRAHIMI...SHE ROCKS!
everything was good
The Dr. was very helpful and patient. it was my first time with rhis provider and I will definitely recommend her to others.
Excellent eye care provided. No complaints!
Care provider was excellent, answered all my questions and validated my concerns for laser vision surgery.
Care provider was very kind and well knowledgeable about my health and health needs.
Great provider and very caring! very culturally competent!
Very satisfied with my visit.
Danielle, who checked me in, immediately notified me that Dr. Ebrahimi was running behind and asked if I would be okay waiting. Laura, my technician, was fabulous! She was extremely patient as I am HORRIBLE with eye drops and having the pressure in my eyes checked. Laura tried several options for getting my eye pressure, including allowing me to try my own thing, before she smoothly transitioned to an alternative. Brilliant in my opinion!
Dr. Ebrahimi was very thorough in explaining each step as well as my test results.
I met dr. Ebrihimi for the first time during that appointment, and the experience was great! She showed much concern regarding my situation and was able get me back to seeing again. Thank you much!!
very approachable and respectful
I'm 74 years old and I've been to a lot of doctors; I can honestly say Dr. Ebrahimi has to be at the very top of the list as a health provider.
Very friendly, knowledgeable and understanding
very helpful and caring
My care provider was pleasant and helpful.
She was absolutely lovely!
Loved the doctor.
would see her again at my next routine visit. Very nice, friendly and made me feel comfortable to ask questions.
great office - very caring staff and MD. This was an eye appointment - first time seeing this MD. Very informative; quite impressed with the MD and her staff.
The experience was quick, painless, and I got free hot chocolate to boot! I really liked this healthcare office and everyone involved.
The most important comment is that this was my first visit to a UPMC Eye Center. A friend of mine referred me to the 3616 Forbes Ave center and had been pleased with Dr. Haleh Ebrahimi. I, too, was very pleased with the center and with Dr. Ebrahimi. She was gentle and thorough and gave good explanations as we moved through the different parts of the evaluation. The reason I gave her a 9 instead of a 10 is that this visit is my only data point
Everyone was very personable during my visit, I especially appreciated the knowledge of my doctor.
very great experience. I appreciate the level of concern, thoughtfulness and thoroughness.
Thanks so much for your care, Dr. Ebrahimi!
She was very concern about my health and my eye's. My glasses will be ready in a week which is good I would say.
The eye doctor and the assistant were amazing and I liked how the dealt with the exam.
Dr. Ebrahimi was very courteous and professional!! She was knowledgeable and took the time to listen to my questions.
i feel that Dr Is as concerned about my health as if were herself or her family member.
The staff did a great job, I had missed my appointment and needed to see a Doctor about pain and discomfort. I was able to get in see a Doctor and be treated. They were all very very good.
This was my first trip to Dr. Ebrahimi, and I'll definitely be back - the standard of care from everyone in the office was very high, and it was nice to work with someone familiar with my unusual vision issues.
I was a "walk-in" patient on a Friday afternoon, and I was treated with the upmost respect and concerns for my acute medical need. A very nice example of UPMC health care provision!
she was so great! very personable and helpful!
It was a pleasant experience; I received the medical care I was hoping for and my concerns were properly addressed.
I loved Dr. Ebrahimi!!! She was so intelligent and personable....
This is the first time I saw Dr. Ebrahimi. She is a very compassionate and explained everything in simple terms to me. I really felet relaxed and in good hands. I would recommend her to all my friends and family.
Very good kind and attenative
This was my initial visit to see Dr. Heleh Ebrahimi. I was very impressed with her care and professionalism. I will continue to see her. The office staff was very helpful and friendly .
It was the best eye appointment I ever had. I will continue to go to Dr. Ebrahimi. I really thought she was great.
very good experience. knowledgeable, respectful, thorough.
Dr. Ebrahimi was wonderful. This was my first visit with her! She listened and took her time during my eye appointment and answered all my questions.
I liked her very much. She was very personable and kind, and addressed my questions well. I'll definitely return to her for my eye exams in the future.
the provider Dr Ebrahemi (sorry for the poor spelling) was wonderful and knowledgeable; however this survey in my opinion is more focused on discovering wait time issues then uncovering and recognizing the heigh level quality medical care that I received at this office.
it was a very thorough eye exam
excellent, courteous and knowledgable
I agreed to meet with Resident but I wished I also met my new PCP as it was my first time.
Everything went smoothly as I wish
The doctor 's recommendations had a profound positive impact on my sight.
Dr Ebrahimi is the best optometrist I have had in the past 8 years. She made sure I had the perfect prescription for my glasses and contacts.
Dr. Ibrahimi was great. Courteous and thorough with the examination. Will definitely recommend her to others.
Dr. Ebrahimi was incredibly personable and knowledgeable with regards to all of my questions. I had a wonderful experience and will definitely recommend her to all of my friends!
Provider was very nice.
Loved the doc.
very pleasant visit
With this being the first time with her, she was very down to earth and made me feel comfortable. I look foward to future visits.
My recent check-up with Dr. Haleh Ebrahimi was by far the best appointment I have had with a UPMC physician. Dr. Ebrahimi was patient, attentive and extremely dedicated to understanding and addressing my health concerns. What I loved the most about my experience with Dr. Ebrahimi was that she delivered compassionate patient care. She listened carefully to me as I explained the reason for my visit and she meticulously reviewed my medical history. At the start of my visit, I had explained to Dr. Ebrahimi that I was having trouble focusing with my most recent contact lenses. Ever since I had received the prescription, the lenses just didn't feel right. I had made my appointment thinking that my eyesight was deterioriating and that I might be in need of a stronger prescription. Dr. Ebrahimi conducted a comprehensive eye exam and assuaged my fears during the routine visual tests. When I thought I was struggling to view some of the lettered charts, Dr. Ebrahimi encouraged me along the way. She was patient with me and was determined to find the right vision solution for me. As a result, we discovered that I had received an incorrect prescription from a previous phsyician. It is incredibly validating to have a physician who takes your concerns seriously and goes the extra mile to get to the root of the problem. Dr. Ebrahmi was focused, kind and understanding. This was my first time visiting her office and it certainly will not be my last.
Loved this doctor!!! I will definitely be coming back
Excellent care, have already recommended to others.
Very efficient and nice
explained what she was doing each time
This survey is NOT compatible for an EYE CARE VISIT. The people in this office were ALL VERY NICE AND HELPFUL, nice and funny!
Appointment made in a timely manner,within 3 weeks, great care by provider, convienent location in Oakland since I work at PUH, all personnel involved in my care including choosing glass frames and ordering new glasses were very professional ,couteous,pleasant,respectful,efficient.
I was very pleased. This was my first appointment with this doctor and I was very pleased!
Dr. Ebrahimi is excellent - she is working with me to establish bifocal contacts and I am veryhappy with her patience.
45 mun wait to be seen
It was good
all super friendly and great timing in and out. could be more clear about where to park though.
I had the first appointment of the day...I was in and out in an hour! that is rare at any provider!
UPMC always provide excellent service.
I was very pleased with this optometrist.
My experience during my eye examine was fine. The whole staff was polite and attentive even though they were extremely nusy.
She was very good to me
Dr. Ebrahimi was wonderful. I have already recommended her to family and friends. I hope she is still with UPMC when I have my check-up next year.
This was my first visit to Dr Ebrahami and I was so impressed! she was extremely professional and warm and welcoming at the same time. she responded to my questions with thoughtful and very informed answers.
first visit with this doctor. she was excellent and very personable. just loved her.
Dr. Ebrahimi was personable and knowledgeable.
Everyone at the office was smiling and super friendly! I did see both of my providers use hand sanitizers before beginning my screening. They also cleaned the equipment with alcohol before using it on me. I felt comfortable in this office and would definitely return there again.
EBRAHIMI, HALEH was very nice and very thorough. she's not the person I regularly see, but I would love to continue seeing her in the future. she was very caring and concerned about me as a patient. very personable. felt better walking away from this appointment than I have in the past
Good eye exam.
This was my first time at this office and I was very pleased. Everyone was friendly and professional.
This was my first visit to Dr. Ebrahimi -- In the past, I saw Dr. Sundaraj but he has since retired. I thoroughly enjoyed my visit with my new eye doctor and will definitely tell others how much I liked her.
Great experience, great result!
Dr. Ebrahimi was fantastic. She was attentive to my needs and concerns, and gave helpful suggestions to maximize my eye health. I would definitely choose to see her again for my eye care, and would recommend her to others.
very caring ask me question before I could ask them .explation and how to solve them.new her field.
My experience was a very good one. I had a problem with my contacts and they made everything ok.
Everyone was terrific.
Dr. Ebrahimi was great! Danielle at the reception desk was also really nice.
I felt very comfortable with staff and Dr. being welcoming and friendly I will definitely go to this site again. Staff and Dr. communication was excellent with each other and with me.
Dr. Ebrahimi was fantastic. This was the first time I saw her and I would definitely go back.
Top notch, I was nervous about seeing a new doctor, but she was thorough, patience, and explained answers to my questions in detail.
I know that Dr. Ebrahimi is a new physician to UPMC. She was very friendly and I felt instantly at ease with her. I felt that she listened to my questions and took the time needed to explain the answers and give solutions. I felt she took the time needed for the visit and I did not feel like I was being rushed out of the office so that another patient could come in. I have been to offices where I felt it was an assembly line. I felt at the time I was the only patient that was being treated, which is how it should be. She is a great addition to the staff.
I had an excellent visit. the care was exactly what I was looking for. excellent bedside manner by the doctor. She explained things well and helped me to make a well-informed decision.
Everything attached to this visit from sign-up, to check-out went extremely well....
Thanks for her
Very kind and supportive!
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