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Physician Assistant, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MSN, Arcadia University Glenside, PA BS, Clarion University of Pennsylvania Clarion, PA
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 41
We are so thankful for the staff in the diabetes clinic. They are always kind and listen to my concerns for my children. They never make me feel like my questions are not important. They always acknowledge my children and make them feel comfortable, which helps them be able to answer questions without being afraid.
Haley was very professional and developed a good rapport with both me and my daughter from the beginning of the visit. She thoroughly answered all of my question and concerns and truly understood the challenges of living with T1D and didn't overreact to a few high numbers. She was positive, upbeat and caring.
everything went well except we had to wait for over 30 minutes beyond my daughter's appointment time in the waiting room.
We really like Hailey White and her staff, my daughter has type 1 diabetes, Hailey always is encouraging and helpful in addressing any concerns I have with her care. She recently changed the formulas for her medications and we already have seen improvement. I have a loyalty to this office for the treatment we recieve.
We really loved the previous PA-C that we saw, and were sad to see her go. However, Haley White did an awesome job and we would love to continue seeing her in the future as long as she is working with the ever awesome Karen Kelly. I really like Haley and was happy to get to know her!
Haley White was very personable, extremely professional and superbly informative.
It has been very difficult scheduling my child's next appointment, however, Hailey and her team are exceptionally professional and courteous. We very much respect and appreciate the care Hailey White provides.
Dr. Hadley White is a knowledgable, caring and wonderful doctor. We are very fortunate to have her as our son's physician.
Haley is a very caring and compassionate PA. She relates well to my son and listens to him when he talks and she talks to him about the things he needs to do to stay as healthy as possible. She is available to us by email when I have a question or just want to share some positive news regarding my son's health. I wouldn't want to see anyone else.
Answer unexpected questions with more grace and understanding. Don't tell me to google something for information- if I had come in saying that I wanted to try a treatment for my child because I had "Googled it," I would have been laughed out of the office. However, in response to my questions about diet, Ms. White suggested that I google the information to see how bad our diet was. I have researched the way we eat, even reading medical journal entries, and Ms. White told me to Google it. When we asked for respected journal articles to support her stance, she could not. I understand that I don't have M.D. or Phys. Assistant following my title, but I do not take my daughter's health lightly and would appreciate more respect and guidance than what we received. Otherwise, besides that one instance, Ms. White has been very caring and great with our daughter.
Dr. White genuinely understands our family's plight with T1D1. we never feel judged by her.
Haley was wonderful. This was the first time she had seen my daughter but she seemed to have thoroughly reviewed my daughter's medical history before she entered the exam room. She was kind, caring, and easy for my daughter to talk to considering her anxiety. she made my daughter feel at ease.
As always Hayley takes her time and is always great with my daughter. Karen Kelly is the best nurse there hands down! Couldn't ask for 2 better people to work at Children's Hospital Pittsburgh
never had a problem always treated very well
I have been going to children hospital since I was 15 years old and I am currently 20 years old. I have been seeing Haley White since I was 15 my family and I don't want to see anyone else besides Haley. She is amazing, caring, very understandable, but wants the very best for me and my health. She also gets that I don't know everything so she talks to me and helps me understand everything that she is thinking and looks for the best possible way to always help improve my health. I won't be seeing anyone else besides Haley White she is truly amazing doctor. I always tell people to go see her number 1 doctor in Children Hospital
The office staff was very friendly and accommodating.
This is the best appointment we had in a very long time.
I'm always happy with our experiences at the office & all the staff!
We like Haley as his care provider. She takes the time to listen to our concerns and helps us everything we need help with. We are very lucky to have her as his care provider and wouldn't want anyone else.
Prompt, thorough and caring.
Haley White is very good at explaining things she's going to do and is very good at talking with my child about every day things. She made both my daughter and I feel very comfortable.
I've had a couple doctors who examined me but Dr.Haley is definitely one i can talk to and feel comfortable with.
Haley was fantastic and we were thankful for our visit with her.
my daughter loves Dr. Haley White and we wouldn't trade her as a doctor for anyone else. she's patient and kind when it comes to kids.
best Hospital and staff! couldn't ask for better care for my daughter. Haley White is always great with my daughter and Karen Kelly always takes care of any concern/questions I have. I appreciate every single person that make Children's Hospital what it is!! Thank you all.
never calls me back with test results
we waited over an hour for an appointment we made 6 months ago and that is NOT acceptable. my time is just as important as yours. kept being told there were no rooms available but u could clearly see there were but our doctors couldn't use them?? the doctor is wonderful. the wait was not
loved Haley White , she is caring , listens great , VERY COMPASSIONATE!!!
Everyone we dealt with at Children's Hospital was exceptional.
We just adore Haley White. She is always very friendly and caring!
Haley White is always professional and very knowledgeable. We would go no where other than Childrens' for the care of diabetes management
Dr. White is always kind & caring, yet assertive & compassionate regarding care & medical advice provided.
Haley White and Karen Kelly are assets to Children's Hospital. Karen has always been there for my daughter since she was diagnosed in 2005. Haley is so awesome with my daughter and can relate to her personally because she herself also has an insulin pump. I love our visits. Thank you to your staff!
Hailey White is an asset to Childrdns Hospital. She's caring, understanding and I feel more qualified because she is a diabetic. my daughter feels she can relate to her more.
Over all the experience was fantastic. I am a registered nurse myself and felt it was a very good overall. All the staff was very verbal and worked very well!
My only complaint is that Haley is such a good provider, that she is difficult to get scheduled with.
We love Hayley and everyone at Children's! We drive nearly 3 hours because the care is so fantastic!
Haley White was very through and very nice to talk to. She answered all my questions and listened to my concerns.
great TEAM at UPMC East- everyone was lovely from the receptionist/scheduler to the nurse, PA and radiologist!- even at the end of the day
Haley White is the best doctor that my son has ever seen in the 10 years he has had Type I Diabetes.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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Interested in giving to Children's Hospital? Visit Children's Hospital of Pittsburgh Foundation's website to make a donation online.