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Nurse Practitioner, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
BS, University of Cincinnati, College of Nursing Cincinnati, OH MSN, University of Pittsburgh Pittsburgh, PA MSN, University of Pittsburgh Pittsburgh, PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 63
Whatever management is doing to educate the staff on courtesy and compassion should be shared with others! Every experience with this office has been nothing less than amazing. It makes me feel very confident in the care provided to my daughter.
we completely trust and respect Heidi Claus, and we feel blessed to have her as our daughter's physician.
Heidi is most professional and compassionate. She provides excellent care.
We love Heidi! She is so warm and compassionate.
best provider around!!!!
My children have been seeing Heidi for the last 15 years. she is always friendly, always thorough and always goes the extra mile when needed!
Always happy with Heidi Clouse. she's kind and compassionate. She takes excellent care of my kids.
Heidi is the most caring, compassionate person. she genuinely seems to care for each child she sees.
Heidi Clouse is always wonderful! She is attentive, caring, and very knowledgeable. She is an amazing person, and we are blessed to have her!
Heidi C. is an excellent health care provider. She is very relatable, I feel very comfortable asking questions and I am always very confident we are getting the proper guidance and information.
First time visitors with a non-feeding newborn. I was horribly anxious and emotional and Heidi was amazing. Left in a completely different state... she saved the day for an overwhelmed new family.
she was very professional.
we love Heidi, very thorough and kind!
excellent care for child and family
Both of my children are patients at the Cranberry office and they both absolutely adore Heidi and prefer to see her over everybody else. I myself as a mother enjoy Heidi as their health care provider she goes above and beyond every time we are there.
Heidi is very courteous and takes the time to really listen to us. We love Heidi!
Heidi is wonderful - very compassionate and great medical professional.
Heidi is always wonderful with our daughter. I feel very comfortable asking questions and I always leave an appointment with Heidi confidant that my daughter received excellent care. our last appointment with Heidi was a follow up after a local emergency room visit for a possible broken ankle, we were told by the ER doc there was no break. the next day our 3 year old was still complaining of pain, after Heidi reviewed the X-ray and examined our daughter she recommended that we immediately go to children's hospital for further testing, in her opinion our daughter had an infection and she was correct. Our daughter ended up having a serious bone infection and with Heidi's guidance and recommendations we were able to get treatment quickly. Heidi even called us at the hospital to follow up, we were blown away that she thought of us enough to call the hospital room. TOP NOTCH CARE!
Heidi Clouse is hands down one of the best doctors! she is thorough, caring and kind. I have known her for years and she is stellar in every way! I recommend her and the entire Bass Wolfson pediatrics to everyone!
I always have a good experience.
Heidi, CRNP is wonderful. She is an asset to the CCP Cranberry team and myself and my children feel most comfortable when we see her. She listens and takes her time, I never feel rushed and I always feel confident in her decision making.
love this provider
heidi is wonderful and we always make appointments with her
very nice and kind
I was incredibly impressed with Heidi Clouse. It was our first experience with her and I wouldn't hesitate to use her again.
Dr. Heidi was amazing. She answered all my questions and was very kind to myself and my child. I always have a wonderful experience.
We visited during walk-in hours for a mark on my daughters face that would not heal. Ms. Clouse took her time with us and explained exactly what she believed the mark to be in laymen terms. Our dog had died that same day so we were pretty emotionally drained. She wrote down all the information we needed to follow up with a dermatologist. This week I got a card in the mail with a personal note from Ms. Clouse regarding the loss of our beloved family dog. I was blown away. Ms. Clouse not only acknowledged and helped us with our medical concerns but also was concerned with our emotional well being. It was a simple gesture but meant so much. What kind and caring staff they have at Bass-Wolfson! I wouldn't consider taking my children anywhere else.
our visit was unexpected and we were not given news that was not desirable. I am so glad Heidi was seeing patients Saturday as I know she was very thorough and most patient and handled my daughters appointment with all the gentleness possible. I am grateful you were there on Saturday as I have formed a trust with you over the last almost 6 years
Heidi is an exceptional provider and always is 100 percent informative when seeing her. She is an amazing communicator.
we love everyone at Bass Wolfson! Heidi is wonderful and we enjoy seeing her when we come in.
Front desk was helpful. All paperwork was completed as needed. Visit was prompt.
This was our first visit since we just moved into the area from Western New York. We were very satisfied with the visit.
I absolutely love Heidi!
I was very pleased with my first experience at this practice. We recently moved from the Brentwood office and I loved our doctors. Heidi was very thorough and friendly. She clearly reviewed my daughter's medical history and answered all of my questions thoughtfully. I would love to see her again.
it was always excellent unfortunatly I have to move on, but the place was wonderful
Excellent as always! Thank You!!!
Heidi is very caring. She has been extremely helpful w all my needs and concerns
Everyone was very friendly and helpful. We were taken care of quickly.
she has always been an excellent provider for both my kids. she listens and knows them well. I always request to see Heidi
Heidi was super thorough. She made my daughter feel very comfortable talking about issues that could be embarrassing.
Heidi is a wonderful. She is very professional and personal. She spent adequate time with my son and I and answered any questions I had.
Heidi is excellent. My daughter feels so comfortable with her and I find her knowledge and care exceptional.
My kids and I love Heidi. She has a way that makes my kids feel important, valued and special.
Heidi I wonderful! I recommend her to everyone we know!
i thought Heidi was friendly and made me feel comfortable. I didn't really have any questions for her at the time, but realized I did once I left. it's easy for the parent to get caught up in vaccines or his/her crying toddler when at the office, so it could be helpful if providers prompted for specific questions like "do you have questions about transitioning to new foods?", "do you have any questions about safety for the summer?", etc. but overall I had a really great visit and thought the providers were easy to speak to.
My son loves Ms. Heidi. We now request her whenever possible. she always takes the time to talk with him about any subject he brings up that day. She makes an effort to make him feel important and always seems to remember him from visit to visit.
I really like that Heidi Klaus talked to I I liked that Heidi Klaus talked to my son and asked him questions related to his health. I was pleased that she did not ask me questions that my son was quite capable of answering. My son was very comfortable with his visit and with the doctor.
always satisfied with this practice and my provider
Heidi is always very informative and a great provider!
Heidi is a wonderful provider and I am always thankful when my kids see her! she knows and even remembers things specific to my children which gives me peace of mind that she is evaluating the whole picture and all disease processes.
It was a great experience. We had only a short wait during walk in hours and got treated efficiently.
really appreciate Heidi's attentiveness to my kids at visits when we see her. she is always easy to talk and her advice is always helpful
front desk staff very accommodating. Heidi always listens intently and provides satisfying options for managing problems.
Excellent care from Heidi Clouse. She is the reason we came to this practice.
Heidi is an outstanding care provider. Always very update on my children's health conditions and what may be needed based on their age and development. Very caring and knowledgeable in regards to my family's needs.
while I missed walk-in hours, the staff was gracious enough to see my daughter. however, we were very riushed and treated as though it was a favor, though I fully expect to get a bill for it. the nurse did a throat culture but I had to ask her to check my daughters ears. she listened to her heart rate but not her lungs. when I politely asked if she had listened to her lungs, though, she said yes and that they were "fine." we left without a diagnosis of any kind other than "it's a cold." yesterday, we returned to the office and she was diagnosed with with Mycoplasma and given medication. I'm disappointed in the visit with Heidi. she's normally very thorough. but this time cost me out of pocket expenses as well as a week of extended illness for my daughter that may or may not have been avoided with a thorough examination of her lungs.
Heidi always listens closely and provides excellent feedback. She cares and always remembers past visits. She will also call to follow up if needed.
Heidi Clouse is an outstanding care provider. always very caring and concerned about my son's health. excellent care and knowledge
Heidi always does a great job. Remembers my kids visit to visit. Shows interest. Knowledgable.
I always know Heidi will provide excellent care.
Heidi is the absolute best! I trust her so much with all of my kids. She is very thorough, thoughtful and compassionate. She is the number one reason we go to Bass Wolfson.
Dr. Heidi is so friendly and knowledgeable. She listens to our concerns and bragging of our child and makes us feel great about what we are doing. I really appreciate that she is willing to call in someone else for a second opinion. I totally trust her but that shows a lot about how much she cares and really wants what is best for our little girl!
I was worried about my child's blood test results and she put my mind at ease. It wasn't something that I didn't need to be overly concerned about, however, did order a new blood test for a later date to have levels evaluated. Much appreciated.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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Interested in giving to Children's Hospital? Visit Children's Hospital of Pittsburgh Foundation's website to make a donation online.