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Nurse Practitioner, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
BS, University of Cincinnati, College of Nursing Cincinnati, OH MSN, University of Pittsburgh Pittsburgh, PA MSN, University of Pittsburgh Pittsburgh, PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 55
This was our first visit since we just moved into the area from Western New York. We were very satisfied with the visit.
I absolutely love Heidi!
I was very pleased with my first experience at this practice. We recently moved from the Brentwood office and I loved our doctors. Heidi was very thorough and friendly. She clearly reviewed my daughter's medical history and answered all of my questions thoughtfully. I would love to see her again.
it was always excellent unfortunatly I have to move on, but the place was wonderful
Excellent as always! Thank You!!!
Heidi is very caring. She has been extremely helpful w all my needs and concerns
Everyone was very friendly and helpful. We were taken care of quickly.
she has always been an excellent provider for both my kids. she listens and knows them well. I always request to see Heidi
Heidi was super thorough. She made my daughter feel very comfortable talking about issues that could be embarrassing.
Heidi is a wonderful. She is very professional and personal. She spent adequate time with my son and I and answered any questions I had.
My kids and I love Heidi. She has a way that makes my kids feel important, valued and special.
Heidi is excellent. My daughter feels so comfortable with her and I find her knowledge and care exceptional.
Heidi I wonderful! I recommend her to everyone we know!
i thought Heidi was friendly and made me feel comfortable. I didn't really have any questions for her at the time, but realized I did once I left. it's easy for the parent to get caught up in vaccines or his/her crying toddler when at the office, so it could be helpful if providers prompted for specific questions like "do you have questions about transitioning to new foods?", "do you have any questions about safety for the summer?", etc. but overall I had a really great visit and thought the providers were easy to speak to.
I really like that Heidi Klaus talked to I I liked that Heidi Klaus talked to my son and asked him questions related to his health. I was pleased that she did not ask me questions that my son was quite capable of answering. My son was very comfortable with his visit and with the doctor.
My son loves Ms. Heidi. We now request her whenever possible. she always takes the time to talk with him about any subject he brings up that day. She makes an effort to make him feel important and always seems to remember him from visit to visit.
always satisfied with this practice and my provider
Heidi is always very informative and a great provider!
Heidi is a wonderful provider and I am always thankful when my kids see her! she knows and even remembers things specific to my children which gives me peace of mind that she is evaluating the whole picture and all disease processes.
It was a great experience. We had only a short wait during walk in hours and got treated efficiently.
really appreciate Heidi's attentiveness to my kids at visits when we see her. she is always easy to talk and her advice is always helpful
front desk staff very accommodating. Heidi always listens intently and provides satisfying options for managing problems.
Excellent care from Heidi Clouse. She is the reason we came to this practice.
Heidi is an outstanding care provider. Always very update on my children's health conditions and what may be needed based on their age and development. Very caring and knowledgeable in regards to my family's needs.
while I missed walk-in hours, the staff was gracious enough to see my daughter. however, we were very riushed and treated as though it was a favor, though I fully expect to get a bill for it. the nurse did a throat culture but I had to ask her to check my daughters ears. she listened to her heart rate but not her lungs. when I politely asked if she had listened to her lungs, though, she said yes and that they were "fine." we left without a diagnosis of any kind other than "it's a cold." yesterday, we returned to the office and she was diagnosed with with Mycoplasma and given medication. I'm disappointed in the visit with Heidi. she's normally very thorough. but this time cost me out of pocket expenses as well as a week of extended illness for my daughter that may or may not have been avoided with a thorough examination of her lungs.
Heidi Clouse is an outstanding care provider. always very caring and concerned about my son's health. excellent care and knowledge
Heidi always listens closely and provides excellent feedback. She cares and always remembers past visits. She will also call to follow up if needed.
Heidi always does a great job. Remembers my kids visit to visit. Shows interest. Knowledgable.
I always know Heidi will provide excellent care.
Heidi is the absolute best! I trust her so much with all of my kids. She is very thorough, thoughtful and compassionate. She is the number one reason we go to Bass Wolfson.
Dr. Heidi is so friendly and knowledgeable. She listens to our concerns and bragging of our child and makes us feel great about what we are doing. I really appreciate that she is willing to call in someone else for a second opinion. I totally trust her but that shows a lot about how much she cares and really wants what is best for our little girl!
I was worried about my child's blood test results and she put my mind at ease. It wasn't something that I didn't need to be overly concerned about, however, did order a new blood test for a later date to have levels evaluated. Much appreciated.
we love Heidi!!
wonderful thorough care
Heidi was very attentive, knowledgeable and helpful. She does an excellent job and we would highly recommend her.
We love Heidi, she always takes time to listen to my concerns and answers my questions. I appreciate that she spends genuine time with my child and isn't rushing. Bass Wolfson Pediatrics as a whole is just a wonderful practice. Everyone is always friendly and caring. We have recommended them to many of our friends and family.
Heidi was great and thorough.
Heidi is wonderful! She knows my son and remembers every detail about him. She seems to truly care for his well being. We always schedule his appointments with her.
We love Heidi! She is the most patient and understanding person.
Heidi is so caring and really listens to what we have to say. We've been seeing her periodically since my first child was born and we've had great interactions!
Heidi Clouse was and is always so helpful. I have been with this group for just a year and am so pleased that I switched. Heidi really listens to my concerns. My sons health history is long and complicated. I never feel rushed. Heidi does everything she can to always help. Awesome experience.
Heidi Clouse is excellent always-- I have never once had anything less than exceptional care from her.
I love the entire practice. very happy - all three children of mine receive excellent care - consistently.
Heidi is wonderful in every way. We are happy she is back to the practice!
Heidi has been excellent with care of our newborn. When we saw her for our first visit, we had feeding and weight loss concerns and Heidi gave us recommendations that increased her weight at the next visit. I saw her again for a lactation consultation after we were given the ok to stop supplementation and again had weight loss concerns. She gave me a very clear plan of care for my daughter and showed obvious concern as well as compassion for my struggles with everything going on. I have already recommended this office to friends of mine who are expecting. I can't begin to say how happy I am with the care she has received not only from Heidi but from other providers and staff members as well.
My son loves Miss Heidi. he never wants to see anyone else. she is kind and gentle with him and answers all of his many questions. she treats myself and my husband with respect and really seems to know my son's history and listens to our concerns.
Heidi takes great care of my son. prompt, knowledgeable.
love this provider
Heidi was so good with my son when she had to do the strep test. I've never seen someone take the time to make him feel comfortable when doing the test.
Heidi is wonderful. she always takes so much time to discuss all of our concerns and she's so great with my son.
I opted to do the walk in. I waited a total of 55 minutes before I was seen and I wanted to say Heidi came in to help the physician who was busy because she knew I was waiting so long to beat seen. I thought that was really nice of her and she's a team player! love that. she was friendly and professional I defiantly will see her again for my 3 children.
I go to this practice because of Heidi being there. She is an excellent listener, understands my concerns and is encouraging in helping me to take the best care of my children. She relates well to the children with both authority, confidence, and kindness.
We ask to see Heidi because of her continued ability to recognize each of our three children as individuals. She knows their history and her care for their needs is kind as much as professional. As parents we are confident in her care for our children. Heidi treats them with respect and genuine concern. I recommend this practice any opportunity I have. Tiffany, a PA, that came in to first examine two of my children had the same characteristics as Heidi. She asked if my son, 7, and daughter, 14, minded being in the same room for their check ups. Showing consideration like this is also a teaching my children how they can be sensitive to others. I appreciated her asking.
excellent provider- very patient, attentive and knowledgeable. made both myself and my daughter feel comfortable.
Excellent every visit. We switched to this practice 1 year ago with a lot of unaddressed previous health problems. Heidi Clouse was amazing at helping us with quick referrals to specialists.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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