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Nurse Practitioner, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
BS, University of Cincinnati, College of Nursing Cincinnati, OH MSN, University of Pittsburgh Pittsburgh, PA MSN, University of Pittsburgh Pittsburgh, PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 62
Heidi, CRNP is wonderful. She is an asset to the CCP Cranberry team and myself and my children feel most comfortable when we see her. She listens and takes her time, I never feel rushed and I always feel confident in her decision making.
love this provider
heidi is wonderful and we always make appointments with her
very nice and kind
I was incredibly impressed with Heidi Clouse. It was our first experience with her and I wouldn't hesitate to use her again.
Dr. Heidi was amazing. She answered all my questions and was very kind to myself and my child. I always have a wonderful experience.
We visited during walk-in hours for a mark on my daughters face that would not heal. Ms. Clouse took her time with us and explained exactly what she believed the mark to be in laymen terms. Our dog had died that same day so we were pretty emotionally drained. She wrote down all the information we needed to follow up with a dermatologist. This week I got a card in the mail with a personal note from Ms. Clouse regarding the loss of our beloved family dog. I was blown away. Ms. Clouse not only acknowledged and helped us with our medical concerns but also was concerned with our emotional well being. It was a simple gesture but meant so much. What kind and caring staff they have at Bass-Wolfson! I wouldn't consider taking my children anywhere else.
our visit was unexpected and we were not given news that was not desirable. I am so glad Heidi was seeing patients Saturday as I know she was very thorough and most patient and handled my daughters appointment with all the gentleness possible. I am grateful you were there on Saturday as I have formed a trust with you over the last almost 6 years
Heidi is an exceptional provider and always is 100 percent informative when seeing her. She is an amazing communicator.
we love everyone at Bass Wolfson! Heidi is wonderful and we enjoy seeing her when we come in.
Front desk was helpful. All paperwork was completed as needed. Visit was prompt.
This was our first visit since we just moved into the area from Western New York. We were very satisfied with the visit.
I absolutely love Heidi!
I was very pleased with my first experience at this practice. We recently moved from the Brentwood office and I loved our doctors. Heidi was very thorough and friendly. She clearly reviewed my daughter's medical history and answered all of my questions thoughtfully. I would love to see her again.
it was always excellent unfortunatly I have to move on, but the place was wonderful
Excellent as always! Thank You!!!
Heidi is very caring. She has been extremely helpful w all my needs and concerns
Everyone was very friendly and helpful. We were taken care of quickly.
she has always been an excellent provider for both my kids. she listens and knows them well. I always request to see Heidi
Heidi was super thorough. She made my daughter feel very comfortable talking about issues that could be embarrassing.
Heidi is a wonderful. She is very professional and personal. She spent adequate time with my son and I and answered any questions I had.
My kids and I love Heidi. She has a way that makes my kids feel important, valued and special.
Heidi is excellent. My daughter feels so comfortable with her and I find her knowledge and care exceptional.
Heidi I wonderful! I recommend her to everyone we know!
i thought Heidi was friendly and made me feel comfortable. I didn't really have any questions for her at the time, but realized I did once I left. it's easy for the parent to get caught up in vaccines or his/her crying toddler when at the office, so it could be helpful if providers prompted for specific questions like "do you have questions about transitioning to new foods?", "do you have any questions about safety for the summer?", etc. but overall I had a really great visit and thought the providers were easy to speak to.
I really like that Heidi Klaus talked to I I liked that Heidi Klaus talked to my son and asked him questions related to his health. I was pleased that she did not ask me questions that my son was quite capable of answering. My son was very comfortable with his visit and with the doctor.
My son loves Ms. Heidi. We now request her whenever possible. she always takes the time to talk with him about any subject he brings up that day. She makes an effort to make him feel important and always seems to remember him from visit to visit.
always satisfied with this practice and my provider
Heidi is always very informative and a great provider!
Heidi is a wonderful provider and I am always thankful when my kids see her! she knows and even remembers things specific to my children which gives me peace of mind that she is evaluating the whole picture and all disease processes.
It was a great experience. We had only a short wait during walk in hours and got treated efficiently.
really appreciate Heidi's attentiveness to my kids at visits when we see her. she is always easy to talk and her advice is always helpful
front desk staff very accommodating. Heidi always listens intently and provides satisfying options for managing problems.
Excellent care from Heidi Clouse. She is the reason we came to this practice.
Heidi is an outstanding care provider. Always very update on my children's health conditions and what may be needed based on their age and development. Very caring and knowledgeable in regards to my family's needs.
while I missed walk-in hours, the staff was gracious enough to see my daughter. however, we were very riushed and treated as though it was a favor, though I fully expect to get a bill for it. the nurse did a throat culture but I had to ask her to check my daughters ears. she listened to her heart rate but not her lungs. when I politely asked if she had listened to her lungs, though, she said yes and that they were "fine." we left without a diagnosis of any kind other than "it's a cold." yesterday, we returned to the office and she was diagnosed with with Mycoplasma and given medication. I'm disappointed in the visit with Heidi. she's normally very thorough. but this time cost me out of pocket expenses as well as a week of extended illness for my daughter that may or may not have been avoided with a thorough examination of her lungs.
Heidi Clouse is an outstanding care provider. always very caring and concerned about my son's health. excellent care and knowledge
Heidi always listens closely and provides excellent feedback. She cares and always remembers past visits. She will also call to follow up if needed.
Heidi always does a great job. Remembers my kids visit to visit. Shows interest. Knowledgable.
Heidi is the absolute best! I trust her so much with all of my kids. She is very thorough, thoughtful and compassionate. She is the number one reason we go to Bass Wolfson.
I always know Heidi will provide excellent care.
Dr. Heidi is so friendly and knowledgeable. She listens to our concerns and bragging of our child and makes us feel great about what we are doing. I really appreciate that she is willing to call in someone else for a second opinion. I totally trust her but that shows a lot about how much she cares and really wants what is best for our little girl!
I was worried about my child's blood test results and she put my mind at ease. It wasn't something that I didn't need to be overly concerned about, however, did order a new blood test for a later date to have levels evaluated. Much appreciated.
we love Heidi!!
wonderful thorough care
Heidi was very attentive, knowledgeable and helpful. She does an excellent job and we would highly recommend her.
We love Heidi, she always takes time to listen to my concerns and answers my questions. I appreciate that she spends genuine time with my child and isn't rushing. Bass Wolfson Pediatrics as a whole is just a wonderful practice. Everyone is always friendly and caring. We have recommended them to many of our friends and family.
Heidi was great and thorough.
Heidi is wonderful! She knows my son and remembers every detail about him. She seems to truly care for his well being. We always schedule his appointments with her.
We love Heidi! She is the most patient and understanding person.
Heidi is so caring and really listens to what we have to say. We've been seeing her periodically since my first child was born and we've had great interactions!
Heidi Clouse was and is always so helpful. I have been with this group for just a year and am so pleased that I switched. Heidi really listens to my concerns. My sons health history is long and complicated. I never feel rushed. Heidi does everything she can to always help. Awesome experience.
Heidi Clouse is excellent always-- I have never once had anything less than exceptional care from her.
I love the entire practice. very happy - all three children of mine receive excellent care - consistently.
Heidi is wonderful in every way. We are happy she is back to the practice!
Heidi has been excellent with care of our newborn. When we saw her for our first visit, we had feeding and weight loss concerns and Heidi gave us recommendations that increased her weight at the next visit. I saw her again for a lactation consultation after we were given the ok to stop supplementation and again had weight loss concerns. She gave me a very clear plan of care for my daughter and showed obvious concern as well as compassion for my struggles with everything going on. I have already recommended this office to friends of mine who are expecting. I can't begin to say how happy I am with the care she has received not only from Heidi but from other providers and staff members as well.
My son loves Miss Heidi. he never wants to see anyone else. she is kind and gentle with him and answers all of his many questions. she treats myself and my husband with respect and really seems to know my son's history and listens to our concerns.
Heidi takes great care of my son. prompt, knowledgeable.
Heidi was so good with my son when she had to do the strep test. I've never seen someone take the time to make him feel comfortable when doing the test.
Heidi is wonderful. she always takes so much time to discuss all of our concerns and she's so great with my son.
I opted to do the walk in. I waited a total of 55 minutes before I was seen and I wanted to say Heidi came in to help the physician who was busy because she knew I was waiting so long to beat seen. I thought that was really nice of her and she's a team player! love that. she was friendly and professional I defiantly will see her again for my 3 children.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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Interested in giving to Children's Hospital? Visit Children's Hospital of Pittsburgh Foundation's website to make a donation online.