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Spends Enough Time with You
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Shows Respect to Patients
Explains in a Way You Understand
BA, Oberlin College Oberlin, OH OD, New England College of Optometry Boston, MA
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 60
would love to follow uo with same dr
The providers were very professional and respectful in addressing the various medical needs of our child. Clear and precise instructions were provided on medications, discharge information, and necessary follow-up appts.
the only bad thing I have to say the wait was too long
loved our provider... she was awesome! we did have a long wait but it was worth it and nurses came out and offered my child snacks and drinks.
dr pokusa was knowledable, professional and extremely attentive to us and our daughter. as was the nurse and optomotrist that came in before the dr.
The wait was horrible. dilated me daughter then we sat for 2 hours. I would have rescheduled had they told me the Dr was delayed. I understand unforeseen things happen, but don't dilate a child and then tell us it's going to hours. this nurse should've told us first.
The provider was excellent. However we had a 10:15 am appointment and were not seen until 12:30. The last time we saw this provider we were in the office for five hours. We like the doctor but will probably find another provider because of the extensive wait time.
Dr. Pokusa was wonderful with my son. This was our first visit and we are happy to continue with her as our care provider!
the doctor was phenomenal
I thought the entire staff we saw that day was very helpful and kind. Everyone was pleasant. the doctor took her time with us and answered all of my questions and concerns.
the wait time was terrible. my daughters appointment was at 2pm and I did not leave the office close to 5:30. I have never had this happen before and hope you can adjust appointments so it doesn't happen again. I had to wait for a month to just get this appointment.
she did an, excellent job on doing what she needed to do on my child, she was very wonderful with him, I wish you could see him again the next time, he has his appointment.
The provider was excellent. It was a very busy day and the office was running very behind schedule. Despite this, she was patient and kind during the visit and did not make us feel rushed. The clinic staff was clearly working hard to ensure that the families who were waiting were comfortable. They provided drinks and snacks and checked on us several times. The optical shop also stayed open past their usual hours to accommodate us which was very much appreciated.
She is excellent and super nice. I don't find any doctor like her being so patient and sweet. Too bad she is moving away from Pittsburgh so we will need to find another doctor.
None. The Doctor and Specialist, Hannah we spoke with we're amazing!!
We love our eye doctor and are sad to hear that she is leaving the practice and moving to DC but we wish her luck.
After this appointment,my child's on going headaches were resolved and he is now feeling great.
We have always received excellent care at the Pine Center. My sons Dr. has excellent bed side manner and is exceptional with provided care. My child feels comfortable every time we take the long trip down. The staff is always hospitable.
Dr.Pakusa is very knowledgeable AND kind. She is the one e who caught an issue my son was having that we didn't otherwise know about.
wait time was longer than expected but quality of care was outstanding
The wait time was longer than expected but the doctor was excellent and caring and related all information regarding my son's condition and provided a future plan care. The Doctors and specialist at UPMC are the main reasons we continue and will continue to go to UPMC. They are absolutely amazing with the kids.
The doctor was very good with our baby and calmed him by singing to him which was really nice.We waited over a half hour before the doctor saw us
we loved Dr Pacusa, but the wait time was terribly long. We were there for almost 4 hours.
very pleasant and good suggestions
She was great, she was very attentive and enthusiastic. I found much useful information which I did not know before from her. The one thing I wanted to get more from the doctor was a kind of advising role for the child's long-standing worries. When my kid asked whether he would become blind, the word he would want to hear was probably "no" rather than medical possibility which can actually happen in the future. Of course, her explanation was useful for him to behave in the right way in order to protect his eyes. I just wish that a pediatric eye doctor can detect even an inner anxiety of a child patient, who have been anxious about "a real possibility of being blind soon".
she was amazing!! she talked to another professional to ask question about my sons condition to best treat him and answer my questions. she was wonderful with my son! she sang to him while she checked him out and made him feel comfortable. she went above and beyond our expectations. great doctor!!
Dr. Pakuso was absolutely attentive to the needs of my daughter and thorough in her care. my daughter has been sick since May and after seeing Dr. Pakuso I actually feel that my daughter has an advocate that will listen to both her and I.
Best service I've had
Just a really long wait time.
Everyone was helpful and patient was all questions asked. Will be seeing her again Sam physician for both of my boys.
dr. Pokusa was awesome and very thorough w/ her assessment of Therese's condition.
awesome visit with all the doctors that seen my daughter. it went very well. im very happy with the care she recieved
In addition to a nurse who gave my daughter dilating eye drops, we saw two other people, the doctor mentioned as well as another provider during our visit. The first young woman (doctor?) was very kind and patient with my daughter. She even sang a song to help make her more comfortable as she checked her eyes. She was the primary person who cared for us during our visit. She spent a good amount of time with us.
My child was very comfortable with the doctor
the dr was very friendly and attentive ti our needs and questions
I love the clean, child-friendly facility and the pleasant staff. I appreciated the quality service my child received.
everything well done
2 hours is far too long for a vision appointment. sat in the waiting room for 50 minutes before even being taken to an exam room. spent 5 minutes with the doctor.
Dr. Pokusa was wonderful to myself and my family during a very scary time. She spent a lot of time with us answering questions and assisted us in getting the help that was needed for my son.
very nice and informative doc
The doctor was so kind to my child.
very nice and thorough
Wait time before visit is over an hour regardless of time of day in this office. All the staff are educated, helpful & kind, but the time spent waiting is a huge turn off for anyone with children.
I highly appreciate Dr. Jacqueline Pokusa and Staff for their kindness.
This provider was very kind and positive with my child. She listened well and answered our question in a thorough way.
excellent provider, very caring!
We had to choose a new provider because our original provider left CHP. We got so lucky with Dr. Pokusa! Smart, kind, respectful, funny, and very attentive to all of our needs and questions. I would definitely recommend her care to anyone and everyone.
Dr Pokusa was extremely professional and caring. We don't live in state but if we did she would definitely be our primary eye doctor!
The doctor was very considerate considering the fact that we waited for 2 hours before seeing her.
she was very GD at her job
I was very impressed with the doctor and her nurse. My child is very nervous at doctor's offices and they were excellent with her. they were both highly competent and answered all my questions
Dr. Pokusa was very good with our autistic son. She explained everything to him in advance and was not rattled at all by his behavior. We would highly recommend Dr. Pokusa for any child with autism.
We have been seeing Dr. Pokusa from past 5 years when my daughter was born with cataracts. Dr. Pokusa helped us so much and taught us how to take care and improve of our daughter's vision. For example taking out the lenses, cleaning them, drops for irritation and more importantly which brands lenses fits her the best. We come all the way from Virginia to see Dr. Pokusa because she is not just a great doctor but a great human being!
This was the first time seeing this provider and she was one of the best I've ever had for my child. She was very thorough and was amazing with my son. I would recommend her to family and friends. She will now be my child's primary eye doctor.
Provider was excellent although she seemed frazzled and stressed at the start of the visit.
This visit was completely frustrating, I arrived early for a 10:30am appointment and didn't get in to see the doctor until noon. That is extremely difficult with a 1 year old. whenever this was a quick routine visit to check his vision and glasses.
She was very nice & professional. The whole staff was very pleasant.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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