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Physician Assistant, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
AS, Community College of Allegheny County (Allegheny) Pittsburgh, PA BS, University of Pittsburgh Pittsburgh, PA MPAS, Chatham University Pittsburgh, PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 36
provider took an exceptionally long time to see us We waited 25 min in the exam room before provider came in. Then she rushed through the content leaving out important info for me as the parent to hear ( that they recommend birth control pillls for my daughter since we were considering Accutane) I was NOT told this during our appt. I left to go to work while my child stayed to give a urine sample. Apparently, the issue was discussed w her after I left. My child briefly told be about the birth control later that day so I called the office to ask the provider what happened after I left. I was told due to HIPPA she could not share w me a single thing! Provider should have discussed this w me while I was there. She was 25 min late coming into exam room (1st problem!) then rushed through info. Keep in mind our appt time was 8:15am, first thing in the morn. I will not allow my child to see this provider again!
I really appreciate everything they did for me
warm, kind, spent adequate time, attentive
she did not listen to my concerns regarding other medications and how they would interact with what I currently you take. she did not acknowledge me being uncomfortable with medications she was suggesting. she dismissed me telling her of my gluten and dairy intolerance and said it would have nothing to do with medications she wanted to prescribe. she continued to push wanting me to take accutane even tho I am I an antidepressant and my sister had many problems relating to accutane. she was very dismissive of all of my comments. I have cyst on my back and she was dismissive of me wanting it removed and continued to tell me it would leave a scar.
very good experience. really wonderful provider
very good provider
Everyone was so happy and nice! Jamie is a wonderful PA. I would choose her every time I come to visit if I had the choice.
I always have a great experience with them all the staff are very nice and friendly and helpful
she was wonderful!
Very nice doctor and PA we had.
excellent providerfamily loves to see Jamie
Jaime is an excellent provider and knowledgeable
very quick and thorough appointment
she was very kind to my son while she froze his warts and helped him through the pain
Dr. Kress came into room, but spent less than 2 minutes in room. I was still mid-sentence when he turned his back and continued walking out.
in and out in a reasonableness amount of time and Jamie Keenan made the freezing of my daughter's warts go as smooth as possible!!
We had a great visit! The Dr. knew my son's history and was able to discuss his previous treatment as well a what the next step to take was. we had a lot of questions and she did not rush us, answered in ways we could understand and respected my son's decision on the next steps he was going to take.
Dr. Keenan is very friendly and informative. I enjoy bringing my son to see her
We were very pleased with our Drs care.
I was incredibly impressed with Jaime and the entire staff at Children's Dermatology-- it was a great experience.
Jaime is great in helping my daughter. She really listens to what I say and helps me to determine the next course of action.
Ww have been there twice and I cannot say enough how great everybody was and how helpful and caring they were
Jaime took time to discuss treatment with my daughter and answer all of her questions (she even reviewed all of the products we brought to the appointment). She spoke with us and made her feel very special!
Jaime and Courtney are amazing. my kids feel so comfortable with them!
This office is great every time I bring my son. I called that day and got an appointment that day! Amazing!
We are so grateful for the services provided. My daughter has always gotten great care and all treatments have been very effective.
we have a good experience when we go there.
she was very friendly
Jaime really listens and tries to help with what my daughter needs. I had a couple other people at that office that seemed like they wanted to rush through the appointment. She doesn't do this and really seems invested in getting my daughter's condition taken care of.
Very polite, very knowledgeable, and a good listener. She was invested in my son's medical care.
Jaime Keenan was so amazingly disarming for me and my child. Her caring personality allowed my son to open up and be honest about his life and the reason we came in for our visit. she was thorough and kind. I scheduled our follow up with her and will continue to do so.
Everything went very well. Very good care was given.
I was able to have results in a few minutes about a rash. prescription was sent to the pharmacy.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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Interested in giving to Children's Hospital? Visit Children's Hospital of Pittsburgh Foundation's website to make a donation online.