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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
Otolaryngology (ENT)Otolaryngology (Pediatric)
MD, Washington University School of Medicine St Louis, MO
University of Pittsburgh School of Medicine Pittsburgh, PA
UPMC Children's Hospital of PittsburghUPMC MercyUPMC Magee-Womens Hospital
View Dr. Simon's full list of publications from PubMed.
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 79
I feel Dr. Simons is a great doctor, but he is nit looking at my daughter the way he should be. Her growth is nowhere near the age she is at it is well below it because if her other medical issues. By the time he wants to do the ears surgeries for her it may be the wrong time because of her growth "even though she has has 3 surgeries in the past." It is just very fustrating when he tells you okay by age 7 we will start them then no less than 5 minutes later he says 7 is just an estimate age.
My child sees many providers at CHP after being an inpatient for 131 days. CHP saved her life, and we are grateful for these professionals. BUT, this provider is the only one I dread visiting. He is disrespectful, and arrogant. He once told us that we need to expect to spend at least an hour in his clinic (he sees us for 5 mins). During this visit, he quizzed me on the information he provided last visit. He makes me feel very small with every question I ask. I am an educated parent who wants the best for their child. My child has already been through enough, and I'm so thankful her life wasn't in the hands on THIS provider during our inpatient stay.
Dr. Simmons is very kind and compassionate Doctor. Very pleased and happy we chose him!
Dr. Simmons is phenomenal. he listens attentively to our questions and explains his thought process.
seemed very rushed when meeting with us to discuss concerns/ reasons for appointment. was helpful in fact that audiology test was completed at time of appointment and MD streamlined care interventions. PA very friendly and warm and excellent with my son.
I have a one year old and had to wait in the room for 35 mins before we seen a dr. it's very hard to keep them busy that long especially when they want to touch and get into all the medical equipment. I wish someone would have said something because I honestly though they forgot about us
He just seemed a little rushed
The doctor addressed our concerns and did the procedure to make our daughters life easier due to her tongue tie.
The provider suggested a procedure during our appointment and didn't really provide us time to make a more informed decision, we had to make a decision about the decision during the appointment.
Dr. Simons is always great once we finally get to see him but for this particular visit, we waited almost 80 minutes to see the doctor.
we were to be seen back a month after his sleep study and all I ever got was the shedule not out someone will call u back no one never did and when I called again I'd get well call u stop calling the. when I didn't hear anything I got told it was full the next time I calle s thst he have to be seen in January that's how well they take care of their apts
he was amazing with my very young son. Explained EVERYTHING in detail.
he was very reassuring.
I just wish I I left d know an ear cleaning would.be so evasive. it was a scary process.
Dr. Simons was very thorough and thoughtful when talking to both my child and me. He was very professional, yet spoke in terms I could understand. He was very considerate of my child and any concerns or fears she may have.
I felt Dr. Simons is knowledgeable but his patience with my daughter when she became frightened was almost nonexistent. He scolded me for not holding her tight but I was give like two seconds to do so before her threatened me with having to return at at different time. I'm in no way suggesting that he should have given me a long amount of time to try to calm her, but I don't think a minute or two is unreasonable. I know he appeared to have a cold himself and probably wasn't feeling well himself but I think given his profession of working with children should warrant more patience.
The entire team has done an amazing job for us.
Dr. Simons was really thoughtful and thorough. He spent a lot of time asking questions before he started any scopes.
Dr. Simons is a wonderful provider. Great bed side manner.
Very thorough and understanding; however, the wait time to be seen was way too long. We had a 9am appointment and weren't seen by Dr. Simon until 10am. Not easy to keep a 15 month old occupied with such a long wait. The time spent with the doctor addressed all of our concerns.
The physician was running really behind and instead of just apologizing for the over 2 hour wait he was very rude about the situation. He tried to explain follow up instructions immediately after the in office procedure which was a poor time to give me information since my daughter was crying and I was unable to hear a word he was saying. The procedure went well which is what is important but just not impressed by his bedside manner on this particular visit.
wait for doctor is long hard to get appointmment in time
Very knowledgeable and patient when dealing with my son.
we love Dr. Simon's and will continue to use him as long as we need to.
Dr. Simons did an amazing job with my daughters surgery. I couldn't have had a better experience with the procedure and all of the staff at the out patient surgery center.
They were excellent
Dr. Simons was wonderful. Very personable, answered any and all questions we had and did not make us feel rushed at all.
everyone there is great!!
appointment went well, no problems
Dr. Simons and his team have provided excellent care for my son, including three surgeries. After 6 years, my son has been given the greenlight. We no longer need to have follow-up appointments. Thanks so much for helping us and protecting my son's health.
I received excellent care from Dr. Simon and Staff
Very straight to the point. Things were explained thoroughly.
all the staff that provided care to my son was exceptional.
I do not feel that the provided really listened to my concerns, I felt very dismissed. I brought someone with me and they felt the same way.
he was very nice and made me feel comfortable
doctor not very friendly, not mean but not nice at all
Everything went well thank you
the doctor pushed to take my son to the OR and didn't like a plan of care less invasive first . Even my 10 yo son he didn't like the doctor when he was telling his grandparents about the visit. the doctor seemed bored with us and that he has a routine protocol he follows for everyone here you ncan ed to just agree with him, not ask any questions or waste his time...not going to happen!
dr simon took the time out to get a speech specialist from the cleft palate clinic to go over the picture of his inside of the nose for more understanding and id recommend this doctor to other,families I wad v rye happy with him n expressed
Dr. Simons is very good with surgery. His bedside manner has improved over the years and we continue to see him as our ENT Dr.
Dr. Simons is generally nice and thorough.
I don't know that our concerns were fully understood or listened to.
very caring and knowledgeable doctor
We were late due to impossible traffic, but everyone still treated us with compassion and saw us as soon as they could.
We had to wait over an hour past our scheduled time to not only see the doctor but to even be called back to the examine room. Other than the wait time the rest of our experience was fantastic.
I feel like this dr treats my daughter like he would treat his own. he's very kind and patient. I feel very comfortable with his plan of treatment.
the entire team was exceptional. all very patient with our questions and very detailed in their responses. they were great with my daughter.
overall good visit. I was just upset for waiting 45 minutes in the exam for the Doctor. I know stuff happens. it's just hard with a 2 yr old to wait that long. things just need to be managed a little better.
Dr. Simon was very nice. He answered all of our questions. Very good dr. We would highly recommend him.
Super friendly and easy to talk to. Answered all questions
we waited a very long time to even see the PA. Our appointment was at 1:15 and we arrived a half hour early like requested and we were back in the room before 1. We didn't see anyone else til 2. Then it took the Dr another 15-20 minutes to come in. we were there for over an hour waiting to see the Dr.
every visit with Dr Simons has been great
We love the provider and staff. We do not like the difficulty in scheduling appointments and this visit we waited about 35 minutes in the room to see the doctor.
very informative and easy to talk to. Explained the procedure in-depth.
I was disappointed in the lack of courtesy or patience the doctor and his staff had with my young son. they never spoke to him directly and seemed to be in a rush to get his surgery scheduled and get us out of there. considering this is a children's hospital office I was disappointed in their care and treatment of my 7 year old.
Dr Simons is very kind & professional, and is an excellent surgeon. my daughter had a quick and painless recovery from the surgery he performed. we couldn't be happier with the results. I highly recommend him!
Provider was dismissive of my concerns about my coverage and that the treatment plan he was suggesting could cost me thousands of dollars out of pocket. My child is healthy and the sleep study he recommended is (after talking with another doctor) in no way urgent or imperative given that my child has no health issues - just large tonsils. Given how awful coverage is these days, doctors must be aware and understanding of patient's insurance/financial situations. "Just in case" treatment is, in many cases, affordable and thus should not be recommended. They should also make themselves aware of the potential costs of treatments in their field.
wONDERFUL DOCTOR - WILL GIVE HIM MY HIGHEST RECOMMENDATION.
It was an amazing visit traveled 2 hours to see him because the doctors around my area did not care or have any concern. was squeezed in last minute so my wait time was kinda long In the exam room which I expected I'd gladly travel 2 hours again for the Excellent service my daughter received
Excellent care provided by the staff and Dr.Simmions. I always felt my son was in excellent hands.
we have a very anxious child when it comes to doctor visits. The staff handled it well and were very good with her. our only complaint was the wait times in the office were long, especially with a child who is afraid of the doctors and cries from start to finish.
He was quite condescending. He belittled me for asking honest questions and seeking information and medical advice/opinions from him. This made me feel like I could not trust him. I don't care to schedule future appointments with him.
my daughter has special needs we arrived 15 min early as requested and we were not seen for almost and hour or more after our arrival. I felt as if the doctor was not listening nor trying to understand my confusion about the recommendations of the visit because the visit was scheduled for an entirely different reason nor did anyone care how long we sat and waited.
This staff is awesome from the moment you enter until departure.Dr Simmons and staff are the best and woukd highly recommend him
We were here for a 2nd opinion and I was thoroughly impressed with the care that my child received as opposed to the other office that we had been to. Dr. Simons was awesome, his PA was thorough, and the 2 nurses that we saw were absolutely unbelievable. They took their time, spoke directly to my son, and we felt very confident in his care.
My son was very overwhelmed and cried a lot, they handled him extremely well.
We waited for 2 hours after the appointment time to be seen. I lost a full day of work because of the delay.
Everyone was very understanding of how nervous he was about the possibility of getting a shot.
my child has Down Syndrome! The staff was very helpful and patient with my child.
He is a wonderful doctor and surgeon. Very happy to have him care for my child.
I'm so sick of this provider being so insensitive. He needs to learn some people skills. This is my child, my world. he treated me like an idiot and was so insensitive of my husband and my concerns. We are not doctors, our training is in a different field, so when we ask questions about what we are concerned about, we would appreciate it if we could have some kind of respect towards us.
The appointment was fine. The doctor was quiet (I had to ask him to repeat information a few time) and laid back, so this put us at ease. However, he also didn't seem to have read my daughter's chart. I expected him to have more details about her condition, and not rely mainly on what I told him -- what if I misunderstand or misrepresented? Tubes are routine procedures for doctors and nurses, but not for us. There was acknowledgement of our concern, but it seemed like part of the job. It helped that he shared information about caring for his own children and his worries pertaining to that. I felt comfortable, but not relieved when I left the appointment. I think sometimes parents don't know what to ask...especially when an experience is new. None of this is complaining, but hopefully helpful information to hear. I expect that our experience will be just fine, and surveys don't often capture the middle/upper middle of the spectrum where very poor to very good is the scale.
This was our first meeting. It was a refereal for my daughter from her family MD. I really liked the provider and the staff.
Dr. Simons was very personable and was willing to take my concerns and respond to them even when he was sceptical about them. when I ended up being correct about there being a medical issue with my child he was very respectful and gracious in admitting that he had been sceptical but gave her the test anyway to confirm or rule out her diagnosis. After the diagnosis was made he was great at explaining treatment options for my child.
1st time ever at upmc childrens hospital. all staff was very professional and friendly and went above and beyond to help with all our questions and concerns
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