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Oculoplastic and Reconstructive Surgery
MD, Ohio State University - College of Medicine Columbus, OH, USA
University of Pittsburgh School of Medicine Pittsburgh, PA St Vincent Hospital - Worcester Worcester, MA
University of Pittsburgh School of Medicine Pittsburgh, PA
UPMC PresbyterianUPMC HorizonUPMC St. MargaretMagee-Womens Hospital of UPMCUPMC NorthwestChildren's Hospital of Pittsburgh of UPMCUPMC MercyUPMC Children's Surgery Centers
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 84
Dr. Yu is a very special Dr. To me. She saved my eye sight when I could have gone blind. Other Dr. I visited did not seem to think it was a big deal.
Dr. Yu is a fine doctor and has helped me with an eye problem in the past. I came for a glaucoma test and to have my eyes checked which were accomplished very satisfactorily.
I waited in her examine room for over 45mins, and she came over to exam me and finished in less than 3 mins. I felt I didn't get enough check up from her care.
we waited a hour until the dr arrived
exceptional care, by all
she was very knowledgeable and knew more than the ER doctors. She is sending me for blood work because she is consternation about my symptoms and to make sure i get the care i need
dr yu is very compassionate, thorough and wants me , as her patient, to be happy
Dr. You is the best of what any patient would want in a physician. She is professional, kind, caring and empathetic. She explains everything to the patient and answers all questions promptly. She or her staff get back to the patient rapidly upon phone contact. She respects the patient and treats the patient wonderfully. Dr. Yu has beautifully skilled hands and does marvelous work.
Very attentive, professional and courteous .
I'm very pleased with my care and appreciate her providing me with a less invasive alternative to try before requiring a surgery.
Excellent physician. Caring and accommodating. Excellent surgeon.
Dr. Yu did an amazing job fixing my eye. She is not only a good doctor but very kind. I would highly recommend her to everyone. She is an excellent doctor and I'd like to thank her for helping make my eye better and improve my quality of life. God bless her. And her staff is top notch as well!
i was very disappointed in this staff aand doctors, they seemed to not care and be rushed
My overall care and results were excellent. The provider's suggestions and advice were helpful and knowledgeable.
i love doctor yu and her assistant they treated me very good they explain to me all i need to know and do i love this doctor office
Overall, despite the fact that had skin cancer in my eye lid, this was an excellent experience. We are fortunate to have such good medical professionals.
doctor Yu doesn't spend a lot of time with me. waited over an hour for external photographs and I finally just left without them. I was supposed to make an appointment for surgery, but I left without doing that. someone was supposed to call me, but it hasn't happened yet, three days later.
Dr. Yu was so nice and thorough. I trust her opinion, and will follow up with her should I have any additional issues.
I have some questions and concerns which I will bring up to dr. yu on January 10th
Dr Yu is excellent. but still do not know the results of biopsy.
Dr. Yu and her staff are extremely professional and very friendly.
I will never use Dr. Yu again.
Dr. Yu is knowledgable, friendly and caring.
Since I have to travel 3.5 hours to come to St. Margaret's, my appointment schedules are very good, and again will say the Staff is friendly, and courteous. Again. I had aI have to admit that this was the first time that I have dealt with UPMC and my recommendation to Dr. Yu was very good. She talked, examined and was very helpful with my eye problem and when surgery was recommended, I felt very comfortable in care of her hands. The entire experience (if someone is going to work on your eye) was extremely calming and assuring and from the entrance to Out Patient surgery to leaving, the staff was very courteous, friendly, jovial, caring as was Dr. Yu and her, I believe, resident assistant. The best that I can say is Thank You UPMC.
Good. Dr. Jenny Yu was very professional and kind.
Need to see patient closer to their appointment time, I never saw the doctor until 1 hr after my scheduled appointment. My time is valuable too.
Dr Yu and associate Dr Duncan were amazing practitioners . They made an extremely traumatic injury much more tolerable . Extremely efficient, skilled and friendly.
I had a very good experience with Dr. Yu and the staff at the St. Margaret's Eye Care Center.
dr. was excellent
Everyone in the office from the receptionist to the doctor was extremely helpful, kind and a pleasure to talk to. I couldn't ask for a more pleasant visit to the doctor.
Dr. Zau was very thorough and very sweet to my mom. She seemed liked she truly cared about my mom. Dr. Yu was very knowledgeable and confident and we really appreciated it which made my mom and family feel reassured.
Dr . Yu and Dr. Duncan were amazing . I experienced a severe trauma and they made recovery and treatment much easier for me .
Dr. Yu (and her resident) were impressive - not only were they able to discuss my immediate problem, but they saw that I had additional needs (re vision) and made recommendations about future care. Very grateful for that.
All The Staff way Very Kind and Helpfull
I couldn't be more pleased with the care that was given to me.
It was a good experience
sat for 2 hrs dr came said be right back. finally resident came in examined me went to get dr never came back. people were coming and going and I was still sitting in exami room. I WALKED OUT
Doctor Yu knows my condition. I get yearly shots in the eye area. I'm impressed that she remembers me and remembers everything about my condition.
I visited Dr. Yu regarding two problems, one minor and one more severe. After waiting for over an hour, I finally see the fellow, who gave a detailed examination of my eyes but did not tell me anything about what he found/observed/concluded. After another 30 minutes, Dr. Yu comes in and seemed to have zero knowledge about the more severe of the two health problems. She talked with me about the minor problem for 5 minutes, got up to leave, and when I asked her about the other one, she didn't even know what I was talking about. She was clearly in a hurry, because she left without addressing the main problem I came to see her about. This experience makes me think I need to find a different ophthalmologist.
My care by Dr Yu and her staff and her team at Mercy was excellent. I was well taken care of and always treated with respect and care. I do feel that the first part of this survey applies more to a primary care visit and ot a visit with my surgeon. I would recommend Dr. Yu to anyone seeking eye surgery.
Dr. Yu is one of the best physicians I have ever had the pleasure of having on my healthcare team. She clearly explains plans and treatments, answers all questions and concerns, and always in attentive and listens. She is a wonderful MD.
Dr. Yu has been all i could have hoped for in a surgeon for my condition. She has always been more than 100% ready/prepared for my visits and surgeries with all information and directions leaving almost no room for question. It is my belief that any negative feedback concerning Dr. Yu would be from someone who was expecting results beyond the reality of their condition.
I love everyone at this office.
Dr. Yu is amazing! She is the most knowledge doctor I have ever had.
Waited an hour and a half past my appointment time to see the doctor. No one explained why or said anything as to why the long wait.
Dr. Yu was very informative and made me feel confident about my upcoming surgery. The office staff are all very efficient and friendly.
they were very helpful in coordinating appts, we have to travel a fair distance, consolidating appts. is important for us.
Dr. Jenny Wu was exceptional she explained everything in great detail and gave me instructions.
I am from Michigan and was experiencing pain and blurred vision in my right eye. When Dr.Yu was informed of my symptoms, she asked to see me immediately at the clinic and graciously fit me into her busy schedule. The problem was more serious than initially thought. Dr.Yu took the time to explain her findings and prescribed medication to begin taking that same day. She also called the next day to inquire as to how I was doing. The office was so accommodating and Dr.Yu was wonderful. I felt fortunate to see her so quickly and appreciated the care I received.
Good, very confident and competent. Both Dr. Yu and the resident clearly know what they are doing, including a lot beyond the specialty of eyes. Dr. Yu came to a conclusion, explained it clearly, and took the next step of saying what she would do (write a letter to the referring Dr., and copy to the other relevant Drs.).
great team, they all worked together and were highly competent and friendly
Very friendly and efficient office.
Dr. Yu was very kind and patient with me. She was recommended to me by Dr. Eller's office because he is the one I see every year for my eye exams. I would highly recommend her to anyone.
My father was very impressed with the doctor and her staff.
I came to this doctor because of a red, swollen eye. I was also experiencing pain in this eye.The doctor was curt and would not respond to my concern about eye pain. I was quite upset about this problem, however doctor said," I don't know why your eye hurts?" As if my concern was unfounded. She made no effort to ask questions about this matter, nor did she make any attempt to investigate the reason for this pain. I was told to take Tylenol and come back in two weeks. Since my experience with this doctor was so negative, I was forced to make an appointment with another ophthalmologist that day. It was only then that I was able to have my concerns addressed in a caring, professional manner.
Everyone at the Eye Center at St. Margarets was very nice and I will be back for a uncomplicated eye procedure in the near future.
I had a great visit
Excellent visit and diagnosis procedure. Great oral communication.
Dr Yu was very friendly and took her time to explain my condition.
Dr. Yu and staff treated me like I was the only patient they had to see all day, they answered all my questions and concerns that I had.
Attentive and willing to deal with medical cocerns
We come from Maryland to see Dr. Yu. She has performed surgery on me 4years ago. I still come to her for check ups etc. She along with Dr. Kim are awesome!
very professional and took care of all my needs and I felt like they were very sincere
Dr. Yu has gone out of her way to ensure that I have received the best possible medical care. I would highly recommend Dr. Yu. She is knowledgable, compassionate and has helped me through the most difficult 2 years of my life in terms of medical issues.
Dr. Yu was friendly, informative and wonderful. I would recommend her to everyone.
Appropriate in all aspects concerning this visit. Appreciate the excellence.
I have no pain, and Dr. Yu has taken care of my eyes through surgery and by overseeing my radiation treatments. My vision is almost back to 20/20. Jenny Yu is an amazing doctor and person. I could not have gotten through this without her, nor would I even have tried. I look forward to my follow-up appointments, because I know that I will be able to face anything in the future with Dr. Yu as my physician! She never hurries me along, and always makes sure that every question that I have is answered before I leave.
Dr. Yu is a very dedicated and professional with the care and expertise she gives to her patients. You should be very happy and well pleased with her on your staff. I think that she and her staff are a very addition to you hospital and I would not think twice about recommending to anyone in need of her services. Thank you, Dr. Yu, and UPMC can use my name to tell her my opinion of her and her services.
I told the doctor I didn't have any improvement from last visit. She stated that she has never had any patient tell her this before. She was clearly angry and her tone and demeanor changed. She quickly gave my injections (around eyes). She left the room hurried and stated that she would be back to check on me. My wife and I waited in the room about 45 minutes. My wife went to front desk to see if doctor was coming back to check on me. A few minutes late a woman named Danielle came in and asked if I was OK? I stated yes and my wife and I left the office. The doctor may want to realize that all treatments DO NOT WORK the same for every patient!!!!!
Dr. Yu was professional and kind and I felt confident in her assessment and care. I would have appreciated a little more information on how to do the follow up care instructions. I should have spoken up, but I only saw her for a few minutes and she seemed very busy. Also the middle of her speaking, at least 3-4 medical students just walked in the room with no introduction and stood there watching our brief conversation which made me really nervous and then she was gone.
Does not care what I want just tells me to see my others doctors
DR. Yu is very professional and always knows any health issues your having ...especially with my eye care.
My visits are usually yearly for an injection. Dr. Yu is wonderful. Danielle is great and the receptionists are always friendly. Enjoy my yearly visits.
I have been seeing this Dr. for over a year at first I was not pleased with her care but after I spoke with her and told her what I expected thing are very good now.
Dr. Yu is very good, but with my pre-surgery appointments and post-surgery I felt there were some things that she could have explained better or more in-depth, which may have educated me about what to expect more and thus maybe prevented a need for more to call her office. I would go to her again if I needed too, but possibly going over the procedure more slowly and in more detail for other patients, may reduce questions or concerns with other patients.
I was very satisfied with Dr. Yu
Could explain in more detail and make sure the patient has all her questions answered
The doctor was very patient, professional, and was genuinely interested in my questions. She answered them thoroughly.
I was satisfied it was ny first-timeto meet Dr Janney Yu. Hope to see het soon. Thank you.
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