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Oculoplastic and Reconstructive Surgery
MD, Ohio State University - College of Medicine Columbus, OH, USA
University of Pittsburgh Medical School Pittsburgh, PA St Vincent Hospital - Worcester Worcester, MA
University of Pittsburgh Medical School Pittsburgh, PA
UPMC PresbyterianUPMC HorizonUPMC St. MargaretMagee-Womens Hospital of UPMCChildren's Hospital of Pittsburgh of UPMCUPMC MercyUPMC Mercy South Side Surgery CenterUPMC Children's Surgery Centers
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 46
sat for 2 hrs dr came said be right back. finally resident came in examined me went to get dr never came back. people were coming and going and I was still sitting in exami room. I WALKED OUT
Doctor Yu knows my condition. I get yearly shots in the eye area. I'm impressed that she remembers me and remembers everything about my condition.
I visited Dr. Yu regarding two problems, one minor and one more severe. After waiting for over an hour, I finally see the fellow, who gave a detailed examination of my eyes but did not tell me anything about what he found/observed/concluded. After another 30 minutes, Dr. Yu comes in and seemed to have zero knowledge about the more severe of the two health problems. She talked with me about the minor problem for 5 minutes, got up to leave, and when I asked her about the other one, she didn't even know what I was talking about. She was clearly in a hurry, because she left without addressing the main problem I came to see her about. This experience makes me think I need to find a different ophthalmologist.
My care by Dr Yu and her staff and her team at Mercy was excellent. I was well taken care of and always treated with respect and care. I do feel that the first part of this survey applies more to a primary care visit and ot a visit with my surgeon. I would recommend Dr. Yu to anyone seeking eye surgery.
Dr. Yu is one of the best physicians I have ever had the pleasure of having on my healthcare team. She clearly explains plans and treatments, answers all questions and concerns, and always in attentive and listens. She is a wonderful MD.
Dr. Yu has been all i could have hoped for in a surgeon for my condition. She has always been more than 100% ready/prepared for my visits and surgeries with all information and directions leaving almost no room for question. It is my belief that any negative feedback concerning Dr. Yu would be from someone who was expecting results beyond the reality of their condition.
I love everyone at this office.
Dr. Yu is amazing! She is the most knowledge doctor I have ever had.
Waited an hour and a half past my appointment time to see the doctor. No one explained why or said anything as to why the long wait.
Dr. Yu was very informative and made me feel confident about my upcoming surgery. The office staff are all very efficient and friendly.
they were very helpful in coordinating appts, we have to travel a fair distance, consolidating appts. is important for us.
Dr. Jenny Wu was exceptional she explained everything in great detail and gave me instructions.
I am from Michigan and was experiencing pain and blurred vision in my right eye. When Dr.Yu was informed of my symptoms, she asked to see me immediately at the clinic and graciously fit me into her busy schedule. The problem was more serious than initially thought. Dr.Yu took the time to explain her findings and prescribed medication to begin taking that same day. She also called the next day to inquire as to how I was doing. The office was so accommodating and Dr.Yu was wonderful. I felt fortunate to see her so quickly and appreciated the care I received.
Good, very confident and competent. Both Dr. Yu and the resident clearly know what they are doing, including a lot beyond the specialty of eyes. Dr. Yu came to a conclusion, explained it clearly, and took the next step of saying what she would do (write a letter to the referring Dr., and copy to the other relevant Drs.).
great team, they all worked together and were highly competent and friendly
Very friendly and efficient office.
Dr. Yu was very kind and patient with me. She was recommended to me by Dr. Eller's office because he is the one I see every year for my eye exams. I would highly recommend her to anyone.
My father was very impressed with the doctor and her staff.
I came to this doctor because of a red, swollen eye. I was also experiencing pain in this eye.The doctor was curt and would not respond to my concern about eye pain. I was quite upset about this problem, however doctor said," I don't know why your eye hurts?" As if my concern was unfounded. She made no effort to ask questions about this matter, nor did she make any attempt to investigate the reason for this pain. I was told to take Tylenol and come back in two weeks. Since my experience with this doctor was so negative, I was forced to make an appointment with another ophthalmologist that day. It was only then that I was able to have my concerns addressed in a caring, professional manner.
Everyone at the Eye Center at St. Margarets was very nice and I will be back for a uncomplicated eye procedure in the near future.
I had a great visit
Excellent visit and diagnosis procedure. Great oral communication.
Dr Yu was very friendly and took her time to explain my condition.
Dr. Yu and staff treated me like I was the only patient they had to see all day, they answered all my questions and concerns that I had.
Attentive and willing to deal with medical cocerns
We come from Maryland to see Dr. Yu. She has performed surgery on me 4years ago. I still come to her for check ups etc. She along with Dr. Kim are awesome!
very professional and took care of all my needs and I felt like they were very sincere
Dr. Yu has gone out of her way to ensure that I have received the best possible medical care. I would highly recommend Dr. Yu. She is knowledgable, compassionate and has helped me through the most difficult 2 years of my life in terms of medical issues.
Dr. Yu was friendly, informative and wonderful. I would recommend her to everyone.
Appropriate in all aspects concerning this visit. Appreciate the excellence.
I have no pain, and Dr. Yu has taken care of my eyes through surgery and by overseeing my radiation treatments. My vision is almost back to 20/20. Jenny Yu is an amazing doctor and person. I could not have gotten through this without her, nor would I even have tried. I look forward to my follow-up appointments, because I know that I will be able to face anything in the future with Dr. Yu as my physician! She never hurries me along, and always makes sure that every question that I have is answered before I leave.
Dr. Yu is a very dedicated and professional with the care and expertise she gives to her patients. You should be very happy and well pleased with her on your staff. I think that she and her staff are a very addition to you hospital and I would not think twice about recommending to anyone in need of her services. Thank you, Dr. Yu, and UPMC can use my name to tell her my opinion of her and her services.
I told the doctor I didn't have any improvement from last visit. She stated that she has never had any patient tell her this before. She was clearly angry and her tone and demeanor changed. She quickly gave my injections (around eyes). She left the room hurried and stated that she would be back to check on me. My wife and I waited in the room about 45 minutes. My wife went to front desk to see if doctor was coming back to check on me. A few minutes late a woman named Danielle came in and asked if I was OK? I stated yes and my wife and I left the office. The doctor may want to realize that all treatments DO NOT WORK the same for every patient!!!!!
Dr. Yu was professional and kind and I felt confident in her assessment and care. I would have appreciated a little more information on how to do the follow up care instructions. I should have spoken up, but I only saw her for a few minutes and she seemed very busy. Also the middle of her speaking, at least 3-4 medical students just walked in the room with no introduction and stood there watching our brief conversation which made me really nervous and then she was gone.
Does not care what I want just tells me to see my others doctors
DR. Yu is very professional and always knows any health issues your having ...especially with my eye care.
My visits are usually yearly for an injection. Dr. Yu is wonderful. Danielle is great and the receptionists are always friendly. Enjoy my yearly visits.
I have been seeing this Dr. for over a year at first I was not pleased with her care but after I spoke with her and told her what I expected thing are very good now.
Dr. Yu is very good, but with my pre-surgery appointments and post-surgery I felt there were some things that she could have explained better or more in-depth, which may have educated me about what to expect more and thus maybe prevented a need for more to call her office. I would go to her again if I needed too, but possibly going over the procedure more slowly and in more detail for other patients, may reduce questions or concerns with other patients.
I was very satisfied with Dr. Yu
Could explain in more detail and make sure the patient has all her questions answered
The doctor was very patient, professional, and was genuinely interested in my questions. She answered them thoroughly.
I was satisfied it was ny first-timeto meet Dr Janney Yu. Hope to see het soon. Thank you.
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