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Children's Hospital is ranked One of America's Best Children's Hospitals.
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, West Virginia University School of Medicine Morgantown, WV
Columbia University Hospital New York, NY Cleveland Metropolitan General and Lutheran Hospital Cleveland, OH
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 22
everything was just fine
I specifically chose a male dermatologist because I have a condition in my nether regions. I just preferred a male doctor for this particular situation. so I get to the office and am told that two female residents will accompany the doctor. I told the nurse assistant please just the doctor. she says ok but pops back in to say he needs one resident to transcribe what he says, but they can pull the curtain. but then a female resident comes in and wants to start the exam. I asked her, didn't you speak to the assistant. she says no but tries to tell me "it's ok" they do this all the time.there was zero respect for my preferences and I felt like they found me expressing a preference to be an inconvenience. not sensitive at all to patient needs.and if you're gonna use my visit to teach a class I should be ASKED FOR MY CONSENT and not told it's happening.
I was treated with respect and concern for my medical problem. I felt very comfortable with this provider.
professional, courteous, timely
Dr. Doan was a resident. Dr McSorely confirmed her diagnosis. I was very pleased I could help the young lady gain experience in her field. I thought she was very professional and knowledgeable. It was a good experience.
Dr. Song was wonderful! So pleasant to work with her. Very caring and thorough.
very professional, high tech, and cordial. Only good experiences so far
This was my first time visiting the office. My experience was wonderful. The doctor explained everything and gave me a print out of the diagnosis. I will continue to visit the office as needed and will recommend the doctor to family and friends.
EXCELLENT IN EVERY WAY
I always receive the same level of care which is top level.
the nurse was excellent and personable. I saw the physician for less than 2 minutes. he didn't seem engaged or interested in hearing how I was doing on the medications or if I was seeing any improvements since my last visit.
I was not given any information on what tests were being run with the biopsies. In that respect I felt as though the resident and Dr were condescending. I have not gotten any better. I continue to get worse. I have no more information about what might be wrong with me than before my visit.
excellent and professional care.
I was treated good by the staff at Falk Clinic during my visit.
It was a good visit.
This was a routine skin exam. I thought that it was very thorough.
Dr. McSorley interacted with my child in a manner that annoyed and escalated her agitation. He spoke to my child in a demeaning manner. He expressed impatience with me and my child, and we both felt disrespected by him.
This was not a good care experience. The resident and Dr. McSorley talked about me in the third person, as if I was not even in the room. A follow up visit was mentioned but I was given no instruction on when to schedule that and there was not information in the record to help the check out receptionist schedule the follow up. I got very little information on side effects of the medications prescribed. I went home and searched the internet to get information, when it should have been discussed with me. I still have questions about how long I am supposed to take some of the meds and will have to contact the office with these questions. Finally, while the initial visit with the resident and Dr. McSorley was timely, I was left alone in the room for over 30 minutes while I waited for the resident to come back to perform a procedure.
I went for a mole check; I expected to have a body search and have all moles checked. I also have a cyst on my face and was told could not be taken care of that day and would have to take time off from work again to have it taken care of. I probably won't go back.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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