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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, American University of the Caribbean Coral Gables, FL
Rutgers The State University of New Jersey Newark, NJ Geisinger Medical Center Danville, PA
UPMC Children's Hospital of PittsburghUPMC Altoona
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 27
I called in on Monday, March 4th to schedule a sick appointment for my son. I was told to be there at 9am. We arrived at 8:50am, checked in, and was seated. We sat and sat and sat. Several other patients who arrived after us were called back before us. After 15 minutes, I returned to the receptionist area and questioned as to why we were not called upon. She said "I'll check and let you know". I returned to my seat only to notice that she never picked up the phone to call back or check for me. In total, we sat for 40 minutes waiting to be seen. This is completely ridiculous. I work full-time and needed to get to work. If I was late for my appointment, you would want to charge me. Do you want to credit my account since I waited 40 minutes and no one had the courtesy to acknowledge my wait.
he was excellent. it was our first visit with this practice and he explained everything so we and made sure we knew everything he was doing and going to do. asked alot of questions to get to know my daughter. great experience.
we loved Dr Castel
Very pleased with my visit to this office.
very thorough:) respectful:)
very pleased! i scheduled Victor's next well visit with him.
Dr Castel was very warmand understanding of the needs of my son and myself. I was very happy with our visit and how he attended to our needs.
Dr. Castel is very informative and dedicated to the health of our infant child. All of the other staff and very helpful and caring as well.
This was the second time in a little over a month that Sarah has been to CCP for the same problem and Dr. Castel did an excellent job both times. He also recommended basically told me that he wants her tonsils out ASAP and that if her ENT has a problem with it to let him know.
he was excellent with letting my 4 year old know what he was doing.
Very informative and well versed in ADHD. Pleasant experience.
Dr. Castel a great asset to your practice. He has been taking care of my children since birth.
We are so glad Dr. Castel came on board with CCP Altoona. My children were patients with him when he was with a previous practice in the area and we were sad to see him go. I transferred my children to CCP Altoona when I saw he came on board. We have always appreciated Dr. Castel's willingness to spend time at each visit and we never feel rushed. He always allows ample time for questions and discussion and I appreciate his knowledge base on the latest medical news, research studies, etc.
We are so glad Dr. Castel came on board with CCP Altoona. My children were patients with him when he was with a previous practice in the area and we were sad to see him go. I transferred my children to CCP Altoona when I saw he came on board. We have always appreciated Dr. Castel's willingness to spend time at each visit and we never feel rushed. He always allows ample time for questions and discussion and I appreciate his knowledge base on the latest medical news, research studies, etc. I was particularly impressed with Dr. Castel on this visit because the actual appointment (new patient appointment) on this day was originally only for my older daughter. When scheduling the appointments, I was asked to schedule my youngest daughter's new patient appointment on a different day since the length of the visit is typically longer and they don't do new patient appointments back-to-back. When Dr. Castel came to the exam room, not only did he remember us from the previous practice and acknowledge his familiarity, but he also inquired about my younger daughter's appointment. After explaining that her appointment was on a different day, he said that he'd like to complete both of their appointments together on this day so as to not inconvenience us by having to come back a second time. We were his last appointment slot for that day, so he happily did this for us and I can't thank him enough for such a simple gesture. It really did help us out as the 2nd appointment would have caused my daughter to miss a portion of her school day and cause me to be late for work. Thank you to Dr. Castel for being so considerate and accommodating for our family! We appreciate it! It was also great to have been acknowledged after not seeing him for quite some time -- that tells me that he took the time prior to the visit to review my daughter's file and become familiar with her as a patient prior to entering the room -- and little things like that make a whole world of difference, in my opinion!
We got in quickly and had no wait at all in the waiting room
Dr. Castel is new to the practice. This was my first encounter with him. I was very impressed. He did a very thorough exam on my son. He was patient and kind and was 100% vested in answering all of my questions and hearing my concerns. My son is 15, and I appreciate the fact that he treated him like he was 15 and he spoke directly to him.
Dr. Castell was very thorough and provided excellent care to my son. After meeting with him, I can't imagine taking my son to anyone else!
Love the office, staff & Dr. Castel!
Very happy with Dr casteel. seemed very nice and caring. I really liked him.
The front staff was complaining about a doctor which is unprofessional. The doctor was thorough and kind. Dr Castel is a wonderful addition to the other great doctors at this practice.
I am very sad that Dr.Delbaggio isn't my child's doctor anymore. However, Dr.Castel was very nice and I will continue my child's care with him.
Dr. Castel is very knowledgeable and compassionate. He takes time to listen to my concerns and addresses every one. We could not ask for a better provider.
I was excited to have Dr. Castell as an option for my child. I knew him from a years ago in a different office and appreciate his approach and thorough examination.
we were dr catels first patient on his first day. he seems kind and was very thorough. he spent time talking with my child (9 yr old) . I have heard good things about him. he helped us make an ent appointment, which was scheduled within days.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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