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MD, Pennsylvania State University College of Medicine Hershey, PA
Brook Army Medical Center Fort Sam Houston, TX
UPMC ShadysideUPMC PresbyterianUPMC McKeesportMagee-Womens Hospital of UPMCUPMC NorthwestChildren's Hospital of Pittsburgh of UPMCUPMC MercyUPMC HamotUPMC East
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 160
Waited for over an hour for the doctor to come into the room. In the meantime, a PA came in asked a few questions, looked at me, said the doctor would be in and left. No one came to check on me after that. Wasn't even a magazine to read!
Great provider experience
This was the best visit I ever had to a dermatologist! Everyone was pleasant and very efficient.
It was a very bad snowy day my nerves were shot by the time I reached the office. The staff was very concerned about our wellbeing not just the clock on the wall. We were not late but they showed concern more for our safety then just to push a patient to the exam room. The experience was very professional with personal care by all.
best male doctor I have ever had.
this was first time I saw dr english
A very pleasant visit. All questions were answered and the treatment seems to be improving my skin condition.
Dr English is THE BEST!!!!! Loved his interaction with my 15 year old daughter who wasn't sure she wanted to go to a male doctor. He was so good with her, funny, easy to understand, very down to earth. Thank you Dr. English!!
I met with 2 residents, and the doctor, and one assistant who prepared equipment. Everyone was very nice and I was very comfortable with everyone. Thank you.
Dr. English and his assistant were excellent! They were both very courteous and explained their medical diagnosis clearly and politely.
Very professional and a caring attitude.
Hands down, Dr. English is the BEST. I recommend him all the time.
Dr English is tremendous he really put me at ease and I felt comfortable
I felt better when my visit was over. I drove 80 miles and it was worth it.
All staff were professional, kind and caring.
Dr. English is wonderful and very personable/easy to talk to.
Was very happy with how quickly I was able to make an appointment, the care I was shown, and my skin irritation/infection that has so far cleared up very well.
VERY GOOD VISIT
This was my first visit with Dr. English. I found the staff and Dr. English professional but also personable making me feel comfortable. He explained the follow up procedure because he had a biopsy done.
Overall great visit, would recommend Dr. English to anyone.
Great doctor, resident and staff. Great experience
I really like Dr English and his speed of handling my visit and listening and being proactive in taking steps to find root cause.
Very pleased with provider.
his staff do it fantastic job very professional and I'm very responsive
I am impressed by communications being included in the thought. procesd
Doctor English and his team are fantastic.
very knowledgeable attentive
Very thorough and efficient
I was seen promptly and received a recommended treatment program which I accepted.
Tought Dr English was great
Superb doctor and staff, the best!
all of the staff was pleasant and efficient. I was treated with respect. I have Down Syndrome and sometimes people are uncomfortable with that. However, this staff treated me as a young adult in charge of her own life.
This is a very sharp office staff.
Very pleasant experience with a new provider. Answered my questions and concerns in a very proffesional mannor.
Interns have been excellent. Doctor is knowledgeable and personable; but, rushed.
Very friendly, courtesy, thorough and very prompt with the results from the pathologist.
Dr. English and his staff continue to provide the highest level of medical care and concern for me and my medical issues.
The Doctor and staff was overall very good, better than most.
Good experience for a Dr office. Very nice people.
Very down to earth staff from top to bottom. Appreciated the dialogue between the intern/resident and Dr. English. Very educational.
it was a very positive expierance - I was very impressed with the entire office and well everything progressed- fast , efficient and caring!
I am very thankful that Dr English treats alopecia. He has been wonderful.
My son felt very comfortable with Dr. English and respected what he had to say.
I was "very" happy to have been treated by Dr. English. He was incredably knowlegable of my conditions and made me feel that my concerns were important. His intern was very nice and when I said I have multible things to discuss and I ferl like l'm whining, she said Oh know thats okay we like to hear about these things. Made me feel instantly comfortable.
I felt rushed through my appointment. I understand he was running behind, but I felt like I had to make an extra effort to voice my concerns and questions.
Very good experience and highly recommend Dr. English
My visit and care was exceptional
The biopsy was painless, and they addressed the dermatology issues that others did not.
dr English and staff saw be for a cyst that would not resolve in my right armpit. it had been recording for eight weeks . with the treatment provided by dr English it was completely healed in five days. this is an outstanding Doctor and staff.
Dr English was very good and so was his assistant Elizabeth. The facility was clean and I was satisfied
great experience with Dr. English. he was very personable, provided information in a manner that made sense to me, and it was very clear that he cared about what I had to say and my needs.
I felt very relaxed and cared for during my recent visit.
Dr. English and his Staff do a wonderful job. He is a very good Dermatologist, and I am pleased with his care toward me.
This was my first visit with Dr. English. He was very courteous and professional. He has a great sense of humor which certainly helped me to relax.
Referred to Dermatology by my PCP. Took my complaint seriously & treated it during the visit. Fortunately, the diagnosis was not serious as I thought it might have been, which in itself was a great relief. Very efficient & productive visit.
Doctor and staff did a nice job making me feel comfortable.
Good overall experience
love Dr English
Always a good experience.
Every experience with Dr. English has been absolutely wonderful! He is an excellent physician.
had biopsy done during this visit. Done very well.
Dr. English was terrific; he showed me a good deal of respect and understood that I had read up on things, but did not dismiss the concerns I brought up and rather spoke to me in a intelligent and empathetic way. You could tell that he was up on best practice and is someone who looks to improve the care that he gives.
The front desk clerk was very respectful and friendly. The check out clerk was also respectful and friendly. Dr. Peters gave great shot- very professional and approachable. Dr. English very friendly, knowledgeable and respectful.
I was so impressed with Dr. English and the staff at their office. I am having some health problems and after visiting a few other Doctor's offices I have been totally frustrated. I actually felt like I had some answers to what is going on within my body and was guided in a direction to get the correct care.
Everyone was great & very helpful! Dr. English was nice, personable & funny.
It was a quick and wonderful medical experience.
Dr. English & his entire staff were very professional and compassionate about my concerns and medical history. They gave me valuable information that I will consider a part of my treatment plan.
Dr. English was very friendly and extremely helpful with my care. I would recommend him to anyone!
Excellent care and concern for my well being. I would definitely recommend Dr English.
dr English and. dr Hagan were excellent. great sense of humor, very knowlegabe.
I am very happy with the care of provided by Dr. English and his staff. I appreciated his good sense of humor and the easy-to-understand terminology.
Overall great experience with Dr English and his staff. It is the first time I have seen him, but will return.
Great provider and staff. I would recommend Dr. English and his staff to anyone.
Dr English is a great doctor. He is helping my clndition
Great doctor and staff.
This was my first time seeing Dr. English. I was very impressed with my care. and how professional, and friendly everyone was. I was made to feel comfortable, and all of my concerns were addressed.
very friendly and professional approach. Excellent overall!
Liked Dr English's confidence and his asst doc follows his lead.
I would recommend Dr. English to anybody with a a need for a dermatologist. I used another dermatologist years ago outside of the UPMC network, and I was repeated frustrated with the results and care I received from that person and their office. Dr. English was a wonderful, welcome contrast. I am so glad to have found a dermatologist who knowledgable, friendly, compassionate, and has a good sense of humor.
Dr. English is always on top of my care as I am a complex case(self proclaimed). He always makes me feel at ease. The resident was AWESOME he took his time and reviewed everything as well as taking his time doing a biopsy on my mother. The nursing staff as well as the front desk staff we great as well.
I was so pleased with this visit. So relieved after visit with the direction my care is heading.
Dr. English is not only knowledgeable and experienced, he is also most personable in meeting with his patients.
This whole office was amazing. Dr. English and his residents took significant time to see my health concern as well as get to know me as a person.
Excellent experience and the Doctors and staff provided easy to understand information. Thank you!
It was a very good experience.
They are very good, and really trying to get rid of my disease, and I am feeling very good , it is so much better !!!!
A resident provided most of the care. Both she and Dr. English were very professional and friendly.
Excellent experience. Dr. English was thorough, professional, and definitely in good humor. Despite only making the appointment the day before, I was promptly seen by Dr. English and provided exceptional care.
staff was great!
Dr. English's Intern/Resident (Not sure what role she is currently) was extra attentive to my questions. Dr English himself was friendly, open and honest, and answered my layman's questions very clearly. Thank you
This was my first visit with this provider. I was referred by another doctor to this provider and I was very pleased with how he explained what he considered my problem to be and the course of action he took to find out exactly what to do to help me overcome this problem.
Doctor and staff were exceptionally professional and practiced excellent bedside manners.
This was the best first time Dr visit I ever had. I was very impressed with the efficiency of the entire staff. I was in and out and had all my concerns addressed.
I had a very positive experience with the doctors, nurses, and office staff during my visit. This was my first visit to this provider and I will definitely be back. Everyone was very pleasant.
Joe and Linda were great - very professional. Will recommend all of my friends and family here.
Wonderful experience with Dr English and Dr Charles. They took their time and feel I'm in good hands. Thanks.
It was my first visit and I will return.
It was quick and everyone involved made it a comfortable experience.
Dr. English and his fellows have always be gracious, kind and helpful during all my visits.
I had a great experience at this office. the Drs took time and listened. gave some answers, which I hadn't gotten in the past.
Dr. English and his staff treated me very well and addressed all of my concerns.
Doctor did not know I am a Type 1 diabetic, even though my prescription history lists insulin as my first medication. However, his expertise in his field is evident and he did a good job of explaining to me my rather unusual skin condition.
I sometimes felt the explanations were thorough but not easily understood by someone my age. Talking faster than perhaps I could process and therefore made me feel flustered.
Dr Collins and dr english were able to diagnose my 90 year old mother. This may seem unremarkable however we had 3 prior doctor visits in other offices without the same result. I am extremely grateful that she has begun treatment and hope she is recovering.
I have been to five other doctors about this problem and Dr.English has given me hope that this is the problem and we can get some help that will help me. He is the first that has given me hope.
Both the doctors, the fellow and Dr. English provided an excellent experience and care and I would highly recommend this office and doctor. I had a prompt phone call after getting the recommended x-ray to tell me the results.
Very thorough and I left feeling confident with my next steps in my care.
Dr. English is very intelligent and knowledgeable. He is also A great teacher, I admire how he teaches the residents who are usually with him during my visit. It takes me an hour to get to his office, my husband drives me as I do no drive there, but it is well worth it. I am a RN and have tried dermatologist in my area, but NONE can compare to Dr. "E", He is the BEST.
Friendly and responsive resident and physician. liked that he wants to follow-up to find out what other allergies I have.
He is well prepared, is courteous, friendly and very knowledgeable concerning my condition.
great attentive care
Dr. English showed total concern for my condition, addressed the several health issues I had during the past month - which were unusual in my experience. I could not speak with my primary care physician, although his office was aware of everything that had happened. Dr. English reviewed all the meds I was taking and assessed drug interactions - which was important because I am about to undergo a bilateral breast biopsy on 9/15. I finally felt confident with the care and concern I received from Dr. English.
I was provided the requisite attention and given enough information.
Friendly, caring and extremely knowledgeable.
was very satisfied with this visit
Dr. English was very prompt & highly professional. He has excellent bedside manners & very approachable as well.
Felt like Dr. English was in a hurry and didn't take enough time as he was in my exam room. I felt rushed.
Dr. English was excellent
Absolutely everyone in the office was so kind helpful knowledgeable and friendly!! Very pleased with the whole experience....Dr. English is Awesome! Dr. Vander and the 2 young women Drs. are all Wonderful!! Thank you!!!
All of the staff at this location were wonderful. I would highly recommend Dr. English. Very personable and took time to ask questions about the patient!
I am very impressed and happy about every aspect of my visit. Everyone helped me to feel relaxed as I was concerned about the reason for my appointment. Everyone I came in contact with acted in a highly professional manner but also friendly. All my questions were answered in a way I could understand. To me, this office is Top Notch!!
This was my first visit to Dr. English as I had an unpleasant experience with my previous dermatologist. The staff at Dr. English's office is very friendly and took care of my needs promptly. I will be returning here!
First visit to Dr. Joseph English & will return in 6 months.
The care I received was good.
The doctor was quick but thorough.
Everyone I dealt with was very nice, concerned, and explained everything very well, apologized for running behind and explained why, very good experience, doctor was very professional and caring as was his intern. Will go back there for any future problems.
Dr. English did an outstanding job in addressing my condition. I drove from Johnstown to see him and the visit exceeded my expectations.
they were very courteous and definitely listened to my concerns.
This was my first visit. I got lost and arrived late, they still saw me in a reasonable amount of time with no issues.
DR. English is a most enjoyable person, he made me feel at ease.
After 5 months of being treated in Las Vegas, Nevada (my home) for atopical dermatitis with little results, I made appointments with UPMC for continuing care. The initial appointment with Dr. Joseph English was the best medical help I have had with the problem. He had 3 additional members of his staff as part of the initial exam. I am extremely pleased with their information and help. I return tomorrow for a follow up. I feel better since I have arrived in Pittsburgh. There have been changes in meds, etc. This was the most impressive medical office I have encountered and I am pleased that I made the decision to come to UPMC for continuing care for the dermatitis problem.
First visit in new area. felt very welcome and knew the doctor and his staff would make sure I as comfortable with my visit
I have had 3 years of poor results with other specialists involved with my condition. Because it is rare and has some unusual characteristics, doctors have up to this point presented very limited options and presented a lack of familiarity with my condition and shown no real dedication to developing treatments. Dr. English in contrast knew immediately what I had been going through, had a great deal of experience with the condition, and most importantly offered empathy and hope for a final solution. I cannot express how much weight has been lifted from my shoulders at the prospect of working with this practitioner. For the first time I have hope there is a solution to the pain I have endured these past several years.
They provided me with a detailed, easy-to-comprehend assessment of the condition that I was there to received treatment of.
Everyone was helpful and courteous. They followed up with a phone call to review test results. They go above and beyond the call.
Good first visit
very easy to understand and very friendly very very helpful
I really felt Dr English gave me excellent care and made me feel like he could help me.
I have had numerous injuries and health issues over the years and everyone of them was treated quickly and professionally with the utmost care.
it was an excellent experience overall; no waiting and comfortable and complete diagnosis and treatment. I have already scheduled a routine exam with this office.
His office works like a clock--only outstanding!!!
Staff was friendly and efficient; resident was professional and helpful; Doctor was efficient, friendly and informative.
The doctor was very attentive and easily understood. Discussed my concerns and answered all questions. Everyone was friendly and respectful.
Dr. English was very friendly, thorough, and a strong listener. He is a subject matter expert when it comes to hair loss.
great experience, great staff!
he is wonderful!!!
Great office visit. Dr. English took enough time to answer all my questions and explain everything I needed to know. Very satisfied!
Dr. English was excellent. I am a physician and would recommend Dr. English to others.
Dr. English and his staff were very friendly, helpful and punctual. I was seen immediately seen after I filled out my paper work and the whole process went very well and they made me feel very comfortable.
very friendly and open to questions
Dr. English was very kind and informative.
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