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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, Northeast Ohio Universities, College of Medicine (NEOUCOM) Rootstown, OH
University Hospital of Cleveland/Case Western Cleveland, OH
UPMC Children's Hospital of PittsburghUPMC Horizon
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 83
Terrible experience. We will be looking for a different doctor. My child came in with a fever and no one even took her temperature. She's been sick for over a week an obvious sinus infection. No antibiotics were given and we were told to wait. So now my daughter has to suffer 5 more days with this. The staff talked to be as if I was stupid.
We love Dr. Frank. He has provided the best care to our child since day one.
Amazing We just love Dr. Frank!
We love Dr. Frank!!!
Dr. Frank is always respectful and knowledgeable during appointments.
Dr. Frank made sure my son was very well taken care of. my son needed stiches removed. Dr. Frank took his time with him and reassured him everything was going to be ok.
Its always a good experience with this pediatrician.
dr. Frank is a very nice, courteous and knowledgeable pediatrician. He listens well and provides easy to understand detailed information about any concerns I have.
Love Dr. Frank! He always takes his time, never rushes and is very thorough!
Dr. Frank always makes time to see my child no matter what. He is always listens to my concerns and answers with easy explanations and examples.
Dr Frank is thoughtful and an upbeat person. He listens well to all concerns and addresses them fully.
Dr. Frank never makes us feel rushed. He is always willing to discuss whatever we feel is necessary This is why we ask for him.
We always love Dr. Frank. I completely trust his judgment and am always grateful for his cautiousness with my boys. I always try to see him, when possible.
Dr. Frank is the best doctor I've ever seen. He is thorough, cares about his patients and their concerns, doesn't require things to be done that aren't necessary, genuinely cares about getting my son better. He is very knowledgeable and as kind as they come and always puts my mind at ease. My son loves him and I wouldn't trust anyone else to put my son's healthcare in the hands of. I recommend him to everyone I can and tell everyone he is the very best. I wish he saw adults, because I would see him as my doctor. I wish my son could have him as his doctor for the rest of his life. Dr. Frank is absolutely amazing!!!!
always great care
My child is 17-years-old. The provider continually called her "honey" throughout the appointment. It was condescending and inappropriate. She and I talked after the appointment about how her healthcare should be a collaborative relationship with a provider and he had not acted in a way that would properly build that kind of relationship. She had a sister with complicated medical issues, so she has witnessed many wonderful examples of physicians behaving in respectful and productive ways. We typically don't see Dr. Frank and will request not to see him in the future unless there is an urgent matter that wouldn't get addressed otherwise.
We adore Dr. Frank! He is thorough, knowledgeable and compassionate.
Dr Frank has the best personality I have ever seen a doctor have. He is very down to earth and makes me and my children feel very comfortable. He quickly diagnosed my childs ailment, and he was able to help me easily understand what the issue was and how to fix it.
Dr Frank is always amazing and listens carefully to concerns. He goes out of his way to make sure my children feel comfortable.
I've gone to Dr Duffy's group for years. They have always delivered exceptional care!
Dr. Frank is a wonderful provider and my son absolutely loves him too. He takes the time to listen and explain any questions you have. He is such a caring doctor!
the doctors, physician assistants, nurses, medical techs, receptionists and other office staff are always pleasant.
Dr. Frank is one of the best doctors around. he is always pleasant, and recalls personal info about my children to make the visit more personal. he's friendly, he listens and he is incredibly knowledgeable. I always recommend this office when anyone asks. my kids have been patients here since their birth and I am very pleased with the improvements made, such as wait times. the staff is friendly and we will never go anywhere else! love Dr. Duffy as well.
Dr. Frank is wonderful and I would not change him for the world! We had a horrible experience at the ER and he was able to better explain things and calm both myself and my daughter down.
just wish he would slow down a little to listen and explain things better. I am a new mom and rushing through in order to get to the next patient isn't helpful for me.
Every visit we are greeted promptly and courteously. Never have a long wait and all the providers are excellent and kind.
Dr. Frank is so easy to work with. He is patient, attentive, and respectful. Thanks.
Dr Frank was great.
Always a good experience with Dr. Frank
Dr. Frank always goes above and beyond for my children's health. When my kids are sick and need to get into the office that day the staff makes time to see them as soon as possible.
we have always had a good experience with dr frank and Samantha Johnson. they are the reason we stay at kids way and both are very kind and compassionate about the children they see.
Dr. Frank is a great provider and has been for many years.
Dr. Frank is an excellent physician.
always have had great experience with Dr. Frank.
I have had an overall wonderful experience because Dr. Frank allows me to raise my son in the way I want to and he doesn't pressure me into anything.
Dr. Frank is beyond exceptional. The relationship that we have developed with this provider is a bond that cannot be replicated by other providers. Thank you!!
We love seeing Dr. Frank. He is very personable and easy to talk to. He doesn't make us feel like he has to rush through the appointment and makes sure we get all of our questions answered completely. The medical assistant we saw was also very sweet and easy to get along with, which made the experience great from the moment we went back for our visit!
Dr. Frank is very patient and caring with my child. He makes sure to answer any questions I may have and has a very calm and gentle demeanor.
All the staff are very friendly and helpful. I would highly recommend them for care.
Dr Frank is wonderful.
we love Dr Frank he is always so professional even when our daughter is screaming her head off.
very thorough, kind
I really appreciated the way Dr. Frank interacted with my daughter. I've only had 2 care providers for my children and neither were as playfully appealing to my children. He remained helpful and even playful even though my daughter was crying. Thank you.
Our family loves Dr Frank and his sincerity, compassion and understanding!!
very caring and compassionate
We always have an excellent experience at Dr.Frank's office.
each visit with my child's care provider is always a great experience and they are the best I've known
we appreciate the way Dr Frank interacts with his patients and the knowledge he brings
dr Frank is great with my children and takes his time with them each visit. very caring
Dr. Frank is a wonderful doctor. He is kind, caring and patient. He listens to any questions and provides answers that are relevant and understandable.
Dr. Frank is a wonderful doctor. Very kind and patient and listens to my concerns or that of my child's.
they were great with my son and answered any questions myself or my fiancÃ© had about our son.
Dr. Frank was always our preferred provider as we felt he was the most open minded and compassionate provider when we first started going to him a handful of years ago. Unfortunately over the last two years, we've seen a huge change in him. He speaks fast and rushes through everything. He speaks before giving us time to answer questions he just asked leading us to believe he really doesn't care and just wants to go through the motions and tick a box saying he spoke with us. Areas where he once seemed open minded on how we choose to care for our children have now become areas in which he seems condescending. Overall- I feel we may need to move on to another provider as we are growing to distrust Dr. Frank and we fear it's the involvement with UPMC... big business poisons a good thing.
we had overall good care from the provider. He took his time and went over everything with me.
Dr Frank is awesome our daughter is in such great hands under his care.
we've always had good experiences when we are at the doctors.
Excellent care from provider. Very thorough, listened to any concerns voiced by myself or patient. Explained everything in a way for patient to understand as well.
Dr. Frank is an amazing doctor! Hes very kind, knowledgeable and takes time during each visit to address every question/need!!
we always get excellent care from the doctors here
We love Dr. Frank!
I have had an excellent experience with my daughters provider
Dr. Frank never rushes through an exam. He listens and takes time to answer every question. He always talks to the kids and tells them what he is doing. My kids are very comfortable with Dr. Frank and nurses.
It is all good.
I think Dr. Frank is wonderful. he is very thorough.
We have been with Dr. Duffy and Dr. Frank since birth. We love them and consider them family. I can not say enough wonderful things about them.
we have always gotten great care at this office for all of our children.
Dr. Frank is the most professional , knowledgeable and friendly pediatric doctor we could have ever dreamed of having for our little boy. Families are very lucky to have him in our area. we adore him and our little 2 year old boy , who is quite fussy and unfriendly to people, becomes calm and happy in his presence every time we are in even if he's very sick.
Dr. Frank was very thorough in examining my child and providing the best care possible!
Dr. Frank is an amazing doctor we are blessed to jave him in our area
Dr. Frank has always been great with our kids... kind and friendly but professional at the same time.
Dr. Frank is always amazing with my children.
They are very loving and kineed
he was good and caring....and good for my son.
All of the doctors are wonderful and helpful. I appreciate all the work that they do.
very pleased with dr Franks care and concern
very nice first time there and so far so good with my child
Dr. Frank, Dr. Duffy, and the Physicians assistants are incredible at C.C.P. Kid''s way pediatrics.
Dr. Frank talks very fast, and does not listen to parent/patient input without interjecting and responding as if he already knows what parent/patient will say. He moves quickly in checking my child, but spends more time in detailed description of medical terms and possibilities. It feels tiring to try to explain details about my child's health/physical experience because I have to work so hard to get the information out in pieces, rather than in full sentences. I respect the diagnosis of my child's condition, but getting there is a chore.
Dr. Frank has always been very kind and helpful and very knowledgeable in both of my boys health and needs. he is very patient and takes his time explaining everything. Plus my boys prefer Dr. Frank over the other doctors or assistants. They just feel very comfortable with him.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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Interested in giving to Children's Hospital? Visit Children's Hospital of Pittsburgh Foundation's website to make a donation online.