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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, Northeast Ohio Universities, College of Medicine (NEOUCOM) Rootstown, OH
University Hospital of Cleveland/Case Western Cleveland, OH
UPMC Children's Hospital of PittsburghUPMC Horizon
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 54
Always a good experience with Dr. Frank
we have always had a good experience with dr frank and Samantha Johnson. they are the reason we stay at kids way and both are very kind and compassionate about the children they see.
Dr. Frank always goes above and beyond for my children's health. When my kids are sick and need to get into the office that day the staff makes time to see them as soon as possible.
Dr. Frank is a great provider and has been for many years.
Dr. Frank is an excellent physician.
always have had great experience with Dr. Frank.
I have had an overall wonderful experience because Dr. Frank allows me to raise my son in the way I want to and he doesn't pressure me into anything.
Dr. Frank is beyond exceptional. The relationship that we have developed with this provider is a bond that cannot be replicated by other providers. Thank you!!
Dr. Frank is very patient and caring with my child. He makes sure to answer any questions I may have and has a very calm and gentle demeanor.
We love seeing Dr. Frank. He is very personable and easy to talk to. He doesn't make us feel like he has to rush through the appointment and makes sure we get all of our questions answered completely. The medical assistant we saw was also very sweet and easy to get along with, which made the experience great from the moment we went back for our visit!
All the staff are very friendly and helpful. I would highly recommend them for care.
Dr Frank is wonderful.
we love Dr Frank he is always so professional even when our daughter is screaming her head off.
very thorough, kind
I really appreciated the way Dr. Frank interacted with my daughter. I've only had 2 care providers for my children and neither were as playfully appealing to my children. He remained helpful and even playful even though my daughter was crying. Thank you.
Our family loves Dr Frank and his sincerity, compassion and understanding!!
very caring and compassionate
We always have an excellent experience at Dr.Frank's office.
each visit with my child's care provider is always a great experience and they are the best I've known
we appreciate the way Dr Frank interacts with his patients and the knowledge he brings
dr Frank is great with my children and takes his time with them each visit. very caring
Dr. Frank is a wonderful doctor. He is kind, caring and patient. He listens to any questions and provides answers that are relevant and understandable.
Dr. Frank is a wonderful doctor. Very kind and patient and listens to my concerns or that of my child's.
they were great with my son and answered any questions myself or my fiancÃ© had about our son.
Dr. Frank was always our preferred provider as we felt he was the most open minded and compassionate provider when we first started going to him a handful of years ago. Unfortunately over the last two years, we've seen a huge change in him. He speaks fast and rushes through everything. He speaks before giving us time to answer questions he just asked leading us to believe he really doesn't care and just wants to go through the motions and tick a box saying he spoke with us. Areas where he once seemed open minded on how we choose to care for our children have now become areas in which he seems condescending. Overall- I feel we may need to move on to another provider as we are growing to distrust Dr. Frank and we fear it's the involvement with UPMC... big business poisons a good thing.
we had overall good care from the provider. He took his time and went over everything with me.
Dr Frank is awesome our daughter is in such great hands under his care.
we've always had good experiences when we are at the doctors.
Excellent care from provider. Very thorough, listened to any concerns voiced by myself or patient. Explained everything in a way for patient to understand as well.
Dr. Frank is an amazing doctor! Hes very kind, knowledgeable and takes time during each visit to address every question/need!!
we always get excellent care from the doctors here
We love Dr. Frank!
I have had an excellent experience with my daughters provider
Dr. Frank never rushes through an exam. He listens and takes time to answer every question. He always talks to the kids and tells them what he is doing. My kids are very comfortable with Dr. Frank and nurses.
It is all good.
I think Dr. Frank is wonderful. he is very thorough.
We have been with Dr. Duffy and Dr. Frank since birth. We love them and consider them family. I can not say enough wonderful things about them.
we have always gotten great care at this office for all of our children.
Dr. Frank is the most professional , knowledgeable and friendly pediatric doctor we could have ever dreamed of having for our little boy. Families are very lucky to have him in our area. we adore him and our little 2 year old boy , who is quite fussy and unfriendly to people, becomes calm and happy in his presence every time we are in even if he's very sick.
Dr. Frank was very thorough in examining my child and providing the best care possible!
Dr. Frank is an amazing doctor we are blessed to jave him in our area
Dr. Frank has always been great with our kids... kind and friendly but professional at the same time.
Dr. Frank is always amazing with my children.
They are very loving and kineed
he was good and caring....and good for my son.
very pleased with dr Franks care and concern
All of the doctors are wonderful and helpful. I appreciate all the work that they do.
very nice first time there and so far so good with my child
Dr. Frank, Dr. Duffy, and the Physicians assistants are incredible at C.C.P. Kid''s way pediatrics.
Dr. Frank talks very fast, and does not listen to parent/patient input without interjecting and responding as if he already knows what parent/patient will say. He moves quickly in checking my child, but spends more time in detailed description of medical terms and possibilities. It feels tiring to try to explain details about my child's health/physical experience because I have to work so hard to get the information out in pieces, rather than in full sentences. I respect the diagnosis of my child's condition, but getting there is a chore.
Dr. Frank has always been very kind and helpful and very knowledgeable in both of my boys health and needs. he is very patient and takes his time explaining everything. Plus my boys prefer Dr. Frank over the other doctors or assistants. They just feel very comfortable with him.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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Interested in giving to Children's Hospital? Visit Children's Hospital of Pittsburgh Foundation's website to make a donation online.