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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
Macula, Retina, and Vitreous Disease and Surgery
MD, University of Nevada Reno Reno, NV
UCSF Department of Ophthalmology San Francisco, CA
Duke Eye Center Dunham, NC
UPMC PresbyterianMagee-Womens Hospital of UPMCChildren's Hospital of Pittsburgh of UPMCUPMC MercyUPMC Mercy South Side Surgery CenterUPMC Children's Surgery Centers
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 76
2 PM appointment, left at 5:30
Very pleasant experience from everybody that I met with.
This was my first visit so I'm unable to answer some questions. Names of personnel that I recall who assisted in my examination(Tyler and Dr Wang) were professional, helpful and sensitive to my concerns. Dr Martel was also. First impressions count and they made a very good first impression.
The fellow came in and did an examination that was repeated by the attending. The examinations were virtually identical. I understand we are a teaching hospital and such things should be expected but it would be good to have been informed.
has always been a great experience
A second doctor saw me first, Tarek Schasyl (sp?). He was very pleasant and excellent in listening to and describing the problem. I was very happy that Dr. Martel was then abel to take care of the problem at the very same visit. Overall an amazing experience in applied technology.
Dr. Martel was very professional took lots of time with me after surgery for f/u. Listened to my concerns. I much prefer him to my first surgeon.
Wonderful experience. This was a medical emergency and the office and doctor were great. I was able to see the doctor very quickly. Even thought their schedule was full, they did accommodate me quickly.
excellent care from provider loop
Dr. Martel is an excellent eye physician! He explains everything to you and answers any of your questions/concerns! His eye examinations are very thorough, and he never rushes while performing them!
Very positive experience with Dr. Martel and his resident Dr. Gonzalez. They were thorough and kind.
I was very pleased and Dr. Martell was excellent. Very calm and explained in laymans terms my condition
staff were considerate to schedule me to see a doctor on a busy day. it was an emergency eye problem and all staff responded wonderfully. they are all just great.
Dr. Martel was great. He fit me in without an appt. Discussed the nature of my problem and results of testing and plan for treatment in detail.He was reassuring and set my mind at ease regarding the nature of my acute problem. Dr. Gonzalez was also excellent in investigating my illness.
I was overwhelmed with how knowledgeable and professional Teresa, Janet and Dr. Martel were in dealing with my issues. I'm super impressed with UPMC and what they do for the TriState area
My care provider and his support staff are among UPMC's finest. Dr. Martel is literally a scientist, a university professor, and an expert surgeon. And he is a walking think tank. I have been blessed to have him as my primary specialist.
I enjoyed, very much, the opportunity to meet Dr. Martel. If I have more concerns in his field of expertise I will not hesitate making an appointment to see him.
I was very pleased with the staff/doctors is maintaining good hand hygiene and preparation of equipment for testing. This was both a follow up to a previous eye event and follow up from my emergency room visit. I am very satisfied with receiving care from this physician. Thank you.
very professional and considerate
I am always pleased when I have an appointment with Dr. Martell.
Everyone was very professional, and very nice.
wait time in waiting room quite long--my understanding from staff is this is the same each day. The scheduler suggested I be seen at 7:30 am (first patient) if long wait time was a problem.
It was excellent a experience.
dr. Martel is a terrific guy. He cares enough to ask how it is going for me and my family, and he's comfortable enough with me to tell me a bit about his history and family. I will remain his patient as long as UPMC will continue to accept my Anthem Blue Shield coverage (which no-one seems to have a definitive answer about-aside from my continuity of care forms having been signed previously).
I a m a long standing patient of this group and was very satisfied with seeing a new dr at a new location
I love UPMC
Dr. Martell was great, explained everything clearly and understandably to me and was prompt and caring.
I had to pay $70.00 to see a Specialist. I did not see a Specialist. My entire visit was conducted by a Resident/ Intern (except the last few minutes of a 3 1/2 hour visit).During the entire visit the Intern responded to all my questions with "You can ask the Doctor that question" That last few minutes of my appointment was the only time I got to see the Dr. Martel that I was paying to see. He seemed to be preoccupied and in a hurry to leave. He did not really even answer my questions or concerns. He asked then me "what I wanted to do" without really explaining any of my options for treatment.
both assistant Linda and Dr Martel are highly professional, as well a being very interested in my problem. my wife and I look forward to working with them every 5 weeks!
Nice to kid around with.
Had confidence in his professionalism and knowledge
Dr. Martell is so nice and knows how to address any problems you are having. If he can't answer the question he will give you advice on who to see in the practice to address the problem.
The care provider was excellent. He was very thorough, friendly, and explained everything in a way that I could understand. I highly recommend this provider to anyone experiencing a similar medical issue.
everything was fine
all visits with Dr. Martel have been excellent
Everyone was very kind and professional. They put you at ease. It's nice to have a doctor show excitement about your procedure and her progress.
I feel exceedingly fortunate to have Dr. Martel and his staff attending to my opthalmic issues
This doctor and his staff always provide very good care for my chronic condition
Janet, who "tested" me was efficient doing her work. Dr. Martel explained everything clearly and answered my questions and concerns. He took time to speak with me.
he was very nice and knew what he was doing
I am very greatful for the care provided by Dr. Joseph Martel and his entire staff. I am especially grateful for the emergency care provided by his fellow, Dr. Ailee Laham on the holiday, Martin Luther King day, when everything was closed and when Mr. Martel himself was out of state on vacation.
Staff and Dr Martel are wonderful and care is coordinated and consistent
Dr. Martel is an excellent physician! He's very concerned about my eye care!
Dr Martel was very helpful and very thorough in his examination.he explained everything in a very detailed manner and was able to eliminate any concerns I had.
Being a new patient I felt well cared for.
From Dr Martel, Janet, Pam and all the staff are helpful caring and professional from the time you enter the office! They make a routine visit very pleasant. Their concern for your well being is evident. Thanks for all you do.
Terrible condition, great place to have it treated. I love these people!
Dr. Martel is an excellent physician. He is kind, compassionate, and very thorough.
I was very nervous about my situation and they made me feel comfortable with what was going to happen to fix the problem.
Dr Martel's approach to my medical needs is with the precision of a quantum physicist, yet simultaneously, with the personal care akin to a 19th century family doctor making house calls on the frontier. He is the perfect professional. I am eternally grateful to UPMC for keeping this great man !
Great experience with care provider
Very satisfied with the care that I receive. No complaints. Thank you.
Over all Very good
Excellent physician. A model.
dr. Martel was excellant. I am appreciative of his time.
Always a pleasure to see Dr Martel--a calming experience in a very busy office.
excellent follow up exam
Very pleased with courteous staff. Speedy appointment. Thorough exam by eye doctor. Thanks for your help.
All went very well!
Was very knowledgable about problem and eased concern about it.
The 90 minute wait to see the provider was annoying.
Dr. Martel was fantastic. I was beyond happy with my care and the knowledge that Dr. Martel demonstrated during my emergency appointment. I greatly appreciated him taking the time to see me. While I am following up with my regular provider, I would most definitely come back to see Dr. Martel for care again. The office staff was also incredibly kind and knowledgable. My entire experience with this office was a breath of fresh air.
excellent in all
Have total trust in Dr Martel's abilities and expertise
I am already recommending Dr Joseph Martel.
I was very well pleased with my care. I was at ease with him performing my eye surgery. Prior to surgery, I got on the internet and had him checked out. I felt comfortable after that.
Outstanding visit and outstanding caregiver. A true credit to UPMC
Everyone was excellent--professional, caring, and very efficient. Dr. Martel was so thorough and answered all of my questions.
Dr. Martel's office made room for me on the schedule, thank you! My issue could have been serious (retinal tear) but thankfully was not (floaters only). The fellow (Dr. Chronas (?)) was also very helpful.
Treated with dignity and respect and received quality health care I was satisfied
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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