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Macula, Retina, and Vitreous Disease and Surgery
UCSF Department of Ophthalmology San Francisco, CA
Duke Eye Center Dunham, NC
UPMC PresbyterianMagee-Womens Hospital of UPMCChildren's Hospital of Pittsburgh of UPMCUPMC MercyUPMC Children's Surgery Centers
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 144
Always professional and always fun to talk to the staff who work here. I enjoy my time there each time.
Excellent practice. Physician and resident both were able to discuss pathology and prognosis with me as I have a medical background. They both seemed interested in partnering with me for wellness. Respect for my experiences and concerns much appreciated. They listened to help not to respond.
i have no complaints.care provider and staff are always friendly,smiling,make you feel if there is a problem you can discuss it.
Dr Joseph N Martel was efficient, professional, thorough, and took the time to listen and explain. The experience was beneficial and pleasant.
I had an extra long wait before I was seen.
This was my first visit with Dr Martel. I was referred to him by my regular Ophthalmologist, Dr M.R. Patel. I was given an appointment the day after Dr Patel's referral. The total experience was excellent and very professional. I will continue to see Dr Martel until my problem is resolved..
There are only positives. Dr. Martel and his staff are meticulously thorough in reviewing my current status and in any changes in my symptoms - on each of my visits. This is characteristic of his entire treatment strategy for the chronic issues I face. His long term, careful analyses and monitoring of my eyes has reinforced both his preventive treatments and his corrective treatments. I offer my sincere thanks to UPMC for retaining this gentleman, and for the way he has preserved my quality of life.
This was my first visit and it was more than I expected---fast, efficient, courteous and happy people. I have NO problem putting my eye sight in the care of Dr Martel.
I love all the doctors and staff at this office and have recommended them to. any people.
Services were provided quickly,and professionally
everyone was friendly and professional, this is why I transferred my eye treatment from a non-UPMC provider!
First time patient and was very pleased with the experience. Keep up the great work and thank you.
The wait time seems very long. The staff was very friendly and made me feel comfortable.
Dr. Martel is a very good care provider and my experience was very good.
Dr. Martel was very attentive, courteous and knowledgeable.
Dr. Martel is a intelligent and caring doctor who listens and answers your concerns and questions.
Dr. Martel was very thorough in examining my eyes. He took time to answer all of my concerns that I had during my visit.
Dr. Martel is an excellent doctor. I see him for my macular degeneration of the eyes.
My experience with Dr. Martel has been universally excellent in all respects.
Doctor and staff were great
Dr. Martel is an excellent physician! He explained test results and then gave me a very thorough eye examination! I couldn't be more satisfied!
Dr. Martel is an excellent health care provider and I intend on going to him for a long time.
First time in some time that a Dr. was that caring and patient . Would highly recommend Dr Martel to a family member and or friend. 100% satisfied with this visit.
Dr.Martell is my eye doctor. I've had eye issues and has done surgery on my eyes and I wouldn't want anyone else. Excellent Doctor.
VERY NICE AND COMPETENT PEOPLE
The provider and staff showed genuine concern and was able help me with my problems.
I feel that Dr Martel is providing excellent care for my condition, and I'm quite confident that I'm receiving the best care possible.
Always have a better-than-good experience
Dr Martel and his student were very professional and concerned. thank you
the dr is professional, kind, respectful, always answers our questions patiently, but perhaps could provide more info. I need to ask more & better questions, I think.
Excellent in all ways. I felt well-taken care of!
This was a normal annual eye check up. I was helped by the receptionist and other technicians and I saw the doctor - ALL very helpful and very efficient. This was another GREAT experience with this group. Please understand that many of the above questions do not apply to annual check ups.
Very satisfied except for clear overbooking. Despite taking the 1st appt. in the morning there were considerable wait times, between check-in, seeing clinical assistant, testing, seeing the fellow and finally seeing the physician. The waiting room is always full to capacity. It took almost 2 hours to complete this appt. On the positive side, I felt that all of the health care professionals took time to answer questions and did not rush
I am always very impressed, reassured, that my provider Dr. Martel and his head tech/nurse Janet, are so attentive to the dynamic nature of my eye(s) problems. Dr. Martel is extremely proactive and gives detailed attention to my treatment plan.
My care provider is a specialist providing care for a problem with my vision. He seems very knowledgeable in his field. He answered my questions, listened to my concerns and provided me with much needed treatment. i will need to see him repeatedly until this problem is corrected.
good relationship with doctor and nurse
wait time was over 2 hrs
excellent Doctor. have seen him for couple of years for flashing in eyes. I have great deal of confidence in him
The wait time was far too long-3.5 hours. The clinical staff were fine. Dr. Martel was excellent.
Very professional and caring staff.
Dr. Martel is a highly intelligent, skilled doctor with an unusual ability to communicate complex issues in a straightforward fashion. He is a consummate professional and a substantial asset to your team.
they were very good and and taking care of me I didn't experience anything bad
Every one was great!
My apt was at 8:50 I was seen an hour later but a patient needed to be seen that was staying at the hospital. I didn't mind that they took her first because I realized they would do the same for me if I was staying at the hospital. His Assistant saw me and I was very pleased with him Dr. Martell came in after an also checked me.
the waiting room that I'm waiting in to see the dr. it's the only concern "poor waiting time". however, excellent excellent,excellent Staffing! Outstanding standardized testing enjoy the patience of the doctors helping me to understand the exam , a calm atmosphere and said the examining room was very relaxing and peaceful and it was just a wonderful experience to know that you have such an important role and your doctor takes very good care of it
caring and respectful
the experiences with my care provider were good
All my questions were answered.
Dr Martel is a kind, caring and very professional doctor. I am thankful that he is my retinal eye specialist!
More than two hour wait for routine examination is too long.
the entire experience was excellent
Overall good experience
Everything is excellent. This doctor/surgeon has provided continued ultra-specialist care to me for three years. I am terribly grateful to have him in my corner.
everything was taken care excellent
Dr Martel has given me the best care for my eye problem since I have been seeing him
Dr. Martel was one of the most caring, brilliant, sensitve Dr.s i have ever had take care of me. He is very focused on the patient and listens and explains everything for the layman. I was extremely lucky to be able to get him in an emergency for my eye
I really like Dr Martel & all the staff. The dr is professional, SMART, attentive, kind, & prepared. He has been the first doctor that actually knew my test results when he entered the room. And he actually knew my name! I was impressed by that. I am also pleased that he has students. I find that interesting. my son is a doctor so I can appreciate that and enjoy helping others learn.
Dr Martel is a Great Doctor
Dr. Martel is an excellent specialist. I only see him once a year and am always happy that he is still assigned by UPMC at the St. Margaret location.
2 PM appointment, left at 5:30
I had a good experience at Dr.Martel's office. The staff are professional and friendly.
Very pleasant experience from everybody that I met with.
This was my first visit so I'm unable to answer some questions. Names of personnel that I recall who assisted in my examination(Tyler and Dr Wang) were professional, helpful and sensitive to my concerns. Dr Martel was also. First impressions count and they made a very good first impression.
The fellow came in and did an examination that was repeated by the attending. The examinations were virtually identical. I understand we are a teaching hospital and such things should be expected but it would be good to have been informed.
has always been a great experience
A second doctor saw me first, Tarek Schasyl (sp?). He was very pleasant and excellent in listening to and describing the problem. I was very happy that Dr. Martel was then abel to take care of the problem at the very same visit. Overall an amazing experience in applied technology.
Dr. Martel was very professional took lots of time with me after surgery for f/u. Listened to my concerns. I much prefer him to my first surgeon.
Wonderful experience. This was a medical emergency and the office and doctor were great. I was able to see the doctor very quickly. Even thought their schedule was full, they did accommodate me quickly.
excellent care from provider loop
Dr. Martel is an excellent eye physician! He explains everything to you and answers any of your questions/concerns! His eye examinations are very thorough, and he never rushes while performing them!
Very positive experience with Dr. Martel and his resident Dr. Gonzalez. They were thorough and kind.
I was very pleased and Dr. Martell was excellent. Very calm and explained in laymans terms my condition
staff were considerate to schedule me to see a doctor on a busy day. it was an emergency eye problem and all staff responded wonderfully. they are all just great.
Dr. Martel was great. He fit me in without an appt. Discussed the nature of my problem and results of testing and plan for treatment in detail.He was reassuring and set my mind at ease regarding the nature of my acute problem. Dr. Gonzalez was also excellent in investigating my illness.
I was overwhelmed with how knowledgeable and professional Teresa, Janet and Dr. Martel were in dealing with my issues. I'm super impressed with UPMC and what they do for the TriState area
My care provider and his support staff are among UPMC's finest. Dr. Martel is literally a scientist, a university professor, and an expert surgeon. And he is a walking think tank. I have been blessed to have him as my primary specialist.
I enjoyed, very much, the opportunity to meet Dr. Martel. If I have more concerns in his field of expertise I will not hesitate making an appointment to see him.
I was very pleased with the staff/doctors is maintaining good hand hygiene and preparation of equipment for testing. This was both a follow up to a previous eye event and follow up from my emergency room visit. I am very satisfied with receiving care from this physician. Thank you.
very professional and considerate
I am always pleased when I have an appointment with Dr. Martell.
Everyone was very professional, and very nice.
wait time in waiting room quite long--my understanding from staff is this is the same each day. The scheduler suggested I be seen at 7:30 am (first patient) if long wait time was a problem.
It was excellent a experience.
dr. Martel is a terrific guy. He cares enough to ask how it is going for me and my family, and he's comfortable enough with me to tell me a bit about his history and family. I will remain his patient as long as UPMC will continue to accept my Anthem Blue Shield coverage (which no-one seems to have a definitive answer about-aside from my continuity of care forms having been signed previously).
I a m a long standing patient of this group and was very satisfied with seeing a new dr at a new location
I love UPMC
Dr. Martell was great, explained everything clearly and understandably to me and was prompt and caring.
I had to pay $70.00 to see a Specialist. I did not see a Specialist. My entire visit was conducted by a Resident/ Intern (except the last few minutes of a 3 1/2 hour visit).During the entire visit the Intern responded to all my questions with "You can ask the Doctor that question" That last few minutes of my appointment was the only time I got to see the Dr. Martel that I was paying to see. He seemed to be preoccupied and in a hurry to leave. He did not really even answer my questions or concerns. He asked then me "what I wanted to do" without really explaining any of my options for treatment.
both assistant Linda and Dr Martel are highly professional, as well a being very interested in my problem. my wife and I look forward to working with them every 5 weeks!
Nice to kid around with.
Had confidence in his professionalism and knowledge
Dr. Martell is so nice and knows how to address any problems you are having. If he can't answer the question he will give you advice on who to see in the practice to address the problem.
The care provider was excellent. He was very thorough, friendly, and explained everything in a way that I could understand. I highly recommend this provider to anyone experiencing a similar medical issue.
everything was fine
all visits with Dr. Martel have been excellent
Everyone was very kind and professional. They put you at ease. It's nice to have a doctor show excitement about your procedure and her progress.
I feel exceedingly fortunate to have Dr. Martel and his staff attending to my opthalmic issues
This doctor and his staff always provide very good care for my chronic condition
Janet, who "tested" me was efficient doing her work. Dr. Martel explained everything clearly and answered my questions and concerns. He took time to speak with me.
he was very nice and knew what he was doing
I am very greatful for the care provided by Dr. Joseph Martel and his entire staff. I am especially grateful for the emergency care provided by his fellow, Dr. Ailee Laham on the holiday, Martin Luther King day, when everything was closed and when Mr. Martel himself was out of state on vacation.
Staff and Dr Martel are wonderful and care is coordinated and consistent
Dr. Martel is an excellent physician! He's very concerned about my eye care!
Dr Martel was very helpful and very thorough in his examination.he explained everything in a very detailed manner and was able to eliminate any concerns I had.
Being a new patient I felt well cared for.
From Dr Martel, Janet, Pam and all the staff are helpful caring and professional from the time you enter the office! They make a routine visit very pleasant. Their concern for your well being is evident. Thanks for all you do.
Terrible condition, great place to have it treated. I love these people!
Dr. Martel is an excellent physician. He is kind, compassionate, and very thorough.
I was very nervous about my situation and they made me feel comfortable with what was going to happen to fix the problem.
Dr Martel's approach to my medical needs is with the precision of a quantum physicist, yet simultaneously, with the personal care akin to a 19th century family doctor making house calls on the frontier. He is the perfect professional. I am eternally grateful to UPMC for keeping this great man !
Great experience with care provider
Very satisfied with the care that I receive. No complaints. Thank you.
Over all Very good
Excellent physician. A model.
dr. Martel was excellant. I am appreciative of his time.
Always a pleasure to see Dr Martel--a calming experience in a very busy office.
excellent follow up exam
Very pleased with courteous staff. Speedy appointment. Thorough exam by eye doctor. Thanks for your help.
All went very well!
Was very knowledgable about problem and eased concern about it.
The 90 minute wait to see the provider was annoying.
Dr. Martel was fantastic. I was beyond happy with my care and the knowledge that Dr. Martel demonstrated during my emergency appointment. I greatly appreciated him taking the time to see me. While I am following up with my regular provider, I would most definitely come back to see Dr. Martel for care again. The office staff was also incredibly kind and knowledgable. My entire experience with this office was a breath of fresh air.
excellent in all
Have total trust in Dr Martel's abilities and expertise
I am already recommending Dr Joseph Martel.
I was very well pleased with my care. I was at ease with him performing my eye surgery. Prior to surgery, I got on the internet and had him checked out. I felt comfortable after that.
Outstanding visit and outstanding caregiver. A true credit to UPMC
Everyone was excellent--professional, caring, and very efficient. Dr. Martel was so thorough and answered all of my questions.
Dr. Martel's office made room for me on the schedule, thank you! My issue could have been serious (retinal tear) but thankfully was not (floaters only). The fellow (Dr. Chronas (?)) was also very helpful.
Treated with dignity and respect and received quality health care I was satisfied
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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