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Nationwide Children's Hospital Columbus, OH
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 12
We felt that she did not really listen to our concerns. She automatically went to constipation, when this is not what we said the only concern was. She was very blunt and rude. We were completely unhappy with the appointment and really felt it was a total waste of our time. We live 2 hours away and traveled down on a day in very bad weather.
very knowledgeable, kind, caring...couldn't have asked for better care
Dr. Ellery is excellent. So good with my daughter and with me. Would highly recommend her.
I felt like I may have inconvenienced the Dr. I wished we I could of fully express how I felt & felt like I was heard
We think she is wonderful. She was well educated on my daughters condition and back up plan if needed, we are thankful to have found her!
Dr. Ellery is fantastic!! I loved her, and my son loved her! She was a good listener and interacted well with my son (the patient).
When the provide walked in the room she started visit with how busy she was and would only have 10 minutes. Is care about quality or volume at this office.
She was very dry, short and no bedside manner. She just delivered bad news to my daughter and acted like it was no big deal, spent no time making sure she understood or was ok. Just said "Any questions?" as if it was another day in the office. You don't tell someone they have Celiac disease (well mostly sure she does) and treat a 16 year old like she should just deal with it. I was not happy with the level of explanation and looking back I wish I had pressed for more info but she acted like she just wanted to move us through. I even went back to clarify a question and I was treated in an off-putting manner as if I was bothering her. She needs to soften her approach.
I did not feel that the doctor was inquisitive about my desire to breastfeed my child (even though I was actively feeding during the appointment) and somewhat coldly suggested I formula feed my baby to remedy her fussiness. She failed to asked any questions about my stance on the subject and pushed formula within five minutes of meeting is, with no medical reasoning. We used formula occasionally with our older child - I am not offended by the use of formula - I am just disappointed at the coldness of the doctor to suggest formula to an actively breastfeeding mother.
The whole visit was exceptional, no long waits, courteous staff, and the doctor took her time with my son and answered all of my questions. I didn't feel rushed out of the office and left feeling well informed and prepared for what to do next.
I hi I we should have been given more information and options in dealing with our circumstance. we left only with rest orders.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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Interested in giving to Children's Hospital? Visit Children's Hospital of Pittsburgh Foundation's website to make a donation online.