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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, Pennsylvania State University College of Medicine Hershey, PA
University of Pittsburgh School of Medicine Pittsburgh, PA
UPMC Children's Hospital of PittsburghUPMC Magee-Womens Hospital
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 109
Everything is great but we waited a long time--a routine checkup took an hour and a half.
Dr.Cass is a wonderful doctor. I am very happy with the way she treats my child and I. Dr Cass is very nice, caring and very informative
Dr. Cass always does an amazing job! I'd recommend her to anyone who wants a caring and understanding Doctor. She goes above and beyond.
I absolutely love and trust Dr. Cass. She is a wonderful listener, cares about my child's entire well being (physical and emotional and even social), asks questions of her and of me. She knows my child well, didn't push things that we don't want and is very knowledgeable. We will always consider her first above everyone else when selecting a doctor.
she could not have been nicer, informative and patient
Dr. Cass is always wonderful. Thank you!!
Dr. Cass is always attentive and listening
my daughter really liked Dr. Cass we will definitely see her again.
Dr. Cass is wonderful! We are happy to use her for our childrens care.
Dr. Cass is the best. She's been with us since day 1 and we trust her through this journey.
Doctor seemed genuinely concerned with child's well being which I appreciated.
Dr. Cass is always above and beyond in caring for my child. She asks questions to get to know her, we never feel like we're wasting her time with our questions. She's absolutely amazing.
Dr. Cass has a wonderful bedside manner - great with parents and kids
My daughter seems very comfortable and happy with Dr. Cass. It is hard to get used to them being older so you aren't in most of the appointments, but as a mom I very much trust that Dr. Cass would contact me if she had any concerns. Also, I asked Dr. Cass to call me prior to the appointment, because I feel as though my daughter might be under reporting for certain things, and she did, which was awesome!
Katie is always very friendly and has a good connection with my daughter. I trust her and know we're in good hands when we go for doctor visits.
Dr. Cass is always so professional And friendly. She remembers details about my child and I'm glad she apart of my care team.
This provider was excellent. She was well prepared, handled the situation very thoroughly and with great knowledge and completely resolved the situation with the appropriate medications that made this situation resolve quickly. We were very impressed with the care provided.
Dr. Cass is great! We love her! She is very helpful and always answers any questions we have!
Dr. Cass is amazing. She is always patient, thorough and fully engaged with my daughter.
Dr.cass is the best she knows my child's medical history from top to bottom! With my child having had a lot of inpatient and outpatient care since she was born I am pleased to know that I don't have to go over her medical history every time we visit.
my girls love Dr Cass. She is great , and I appreciate her happy demenor and professional bed side manner
love Dr. Cass she is a great pediatrician and I trust her completely!!!
Dr. Cass is kind, respectful, and very knowledgeable. She is wonderful with my daughters.
love love love Dr. Cass. she is phenomenal!!!
The nurses in the office are all very friendly and knowledgeable.
Dr. Cass was very approachable and did not rush the visit at all. She took her time listening to me (even over a very loud one year old) and answered all my questions. She was very empathetic and supportive of me as a new parent. I would recommend her to anyone and I'm very happy with our decision to switch providers to see her.
Dr. Katie Cass is a wonderful doctor. She listens thoroughly and understands children's needs.
Dr. Katie Cass is a wonderful doctor. She is very knowledgeable and thorough.
Dr. Cass is amazing! I love how she listens and spends as much time as needed to ensure that when I leave with my child, that all of my questions are answered! I couldn't ask for a better doctor. we are so thankful for her.
Dr Cass is the best. She takes the time to listen and answer any questions we might have. She is also great with our daughter. Would highly recommend her!
Dr. Kass is fantastic, got our daughter to calm down and was able to easily examine her.
My sons appointment accidentally got canceled, but the staff went above and beyond apologizing AND fitting us in! We ddin't have to wait long, I never felt rushed and we got all the attention I could have asked for! Dr. Cass does an amazing job relating to the kids, talking to us about problems and solutions! And for her to fit us into her busy schedule was above and beyond!!!
We love Dr. Cass and the whole staff at Gil CCP! They are all so kind and carign and really take the time for our questions! We couldn't imagine a better pediatrician's office- from the front desk staff, to the nurses and doctors- everyone is fantastic!
love my kids pcp!!!
Dr Cass is very friendly, very attentive and super sweet.
Dr. Cass is wonderful! thank you
Dr. Cass is attentive and easy to talk to. She genuinely cares about her patients and empathizes with parents.
The facility was neat and good. It didn't take too much time to meet the doctor. We felt that the doctor and the staffs were caring.
We love Dr. Cass; she's always professional, listens, has a great rapport with our son and has made the time to see us when we've ran late for appointments. We've recommended her to several friends with newborns.
every thing was wonderful
she is amazing and so is staff
Dr. Cass is consistantly excellent. She is very personable & always puts my daughter at ease.
our Ped is the best!
Dr. Cass has takes care of all 3 of my children. They love coming to see her and she is always thorough and kind.
Dr.cass is a wonderful doctor she takes out listens and explains and understands without judgement , I love her and so does my family
We love Dr. Cass! Great with our little man, professional, on time and willing to answer all questions! Love how she starts every appointment by asking "what questions can I answer for you today" Makes the appointment feel like any parent concerns are the most important, even though we rarely have any.
Dr. Cass is a great doctor and would recommend her to any patient!
Dr. Cass is very thorough and compassionate. She took time to make sure we felt comfortable and all our questions were answered. She is confident and knowledgeable which makes me feel very comfortable having her as my child's care provider.
Dr. Cass listened and took her time evaluating my daughter.
I love Dr. Cass and am happy to be able to see her and her colleagues for my children's care.
can't say enough great things about Dr Cass. she spends time getting to know my kids and talks directly to them. Dr Indorato left big shoes to fill. Dr Cass had done it very well
Katie Cass is the BEST.
Everything was great!
we loved Dr. Cass & will recommend her.
Dr. Cass has been the best pediatrician for us. As a first time parent, she takes the timeto listen to my concerns and answers any questions I have. Her positive attitude and friendly demeanor make our visits a pleasant experience.
Dr Cass is the gold standard for pediatricians.
extremely friendly, takes her time, anwers all questions and concerns thoroughly
Dr. Katie Cass is the best really down to earth & shows genuine concern about her patients
Dr. Cass is an incredible physician. We feel so lucky to have found her! She is smart and kind & very calming! We recommend her to all of our pregnant friends.
Dr. Cass is awesome! Always respectful and courteous! We love her!
Dr. Cass is great! She is very helpful! The office staff is always friendly and helpful as well!
I love Dr. Cass. She is punctual, friendly, knowledgeable. I love this office.
Dr.Cass is an amazing doctor. She is very good with the children and cares about them. We love taking our children to see her!
all have been positive
Dr Cass has been a fantastic addition to GIL. She is familiar with my children's medical care even though she isn't the primary pediatrician. She is extremely professional and knowlegdeable.
dr was running at least 30 minutes late, frustrating when your child isn't known for being patient
She was very thorough and quick.
doctor was great!!! I will certainly be back to see her again.
Dr. Cass is wonderful always puts me at ease when it comes to concerns about my child especially being a first time mom.
I am a bit upset that we had our child there not even 3 weeks prior and was told it was just "viral and he had to wait it out" "give him Tylenol and run a humidifier". We did all that was suggested and my son ended up with pneumonia and an ear infection. He had "clear fluid" in his ear the first time we took him which wax yes I can see but clear fluid indicates to me that is on the way to being an ear infection. I should not have had to ride anything out to have my son end up with pneumonia. This is a dangerous sickness and lots of people die each year from this. While I was told lots of kids this year have it for some reason like it was no big deal, I feel it may be because medications aren't being given to children when they actually need it and being told they need to ride it out. I am a first time mother and have never in my life had pneumonia and when I am told you are familiar with it, that's fine and all but I am not other than hearing how many people die per year of this.
Dr. Cass is wonderful and I'm thankful to have such a great Dr in charge of my children.
Dr. Cass and the nurse were sensitive, patient and caring with my son and his apprehensions about being examined and receiving routine vaccinations.
she is a wonderful doctor
Dr. Cass could not have been nicer or more helpful. She is very nice and easy to talk to. She made my daughter feel very comfortable. She answered all of my questions and made sure that I understood all the information regarding the prescriptions she was ordering. I could not be happier with the care she provided.
Dr. Cass is fabulous! She is warm and attentive and very sweet with my three year old. We love coming to visit her!
I absolutely loved everyone at this office. We had the worst day ever to be a new patient in the office - it was a flu shot day. It took a while to get in the door but they were ready to take us back as soon as I got to the front desk. Everyone was so apologetic for the craziness. I felt very taken care of and look forward to returning on a day when it isn't so crazy. I also wanted to comment how everyone knew the families and called people by name from the waiting room without looking at information (staff, nurses) upon their arrival even before signing in. I got a family-friendly atmosphere and I hope we are continually satisfied with our experiences here.
Dr. Cass is awesome!
Dr. Cass is so kind and helpful and amazing!!! we love her!! She's the best! Thank you!
Dr. Cass is an Excellent doctor. She listens very carefully to me and my children regarding their health.
Dr Cass is so wonderful with my children, she is really caring, a good listener, and I really respect her opinion.
My only complaint about this provider has to do with the waiting room. I wish there was a separate area for sick kids and there could be more books/toys in the waiting area. Otherwise, I ABSOLUTELY loved Dr. Cass!!! She spent a ton of time with me and my kids! This meant a lot to me since she is a new provider for us and she really seemed interested in getting to know the kids! Very knowledgeable, kind, caring and helpful!
Dr. Cass is wonderful she is always so great with my baby and keeps him calm and is always so patient with me and all my questions
exceptional care by all
My daughters are very comfortable with Dr. Cass, and everyone else who provides care at GIL. I love their sensitivity and genuine concern for my daughters' health and well-being.
Always good. We love Dr. Cass!
Quick, productive appointment - much appreciated.
love love love Dr. Cass. She is always smiling which makes my daughter feel comfortable with her. She was amazing during her residency and that is why I selected her to care for my daughter as her PCP. outstanding provider!!
Dr Cass is always very caring and loving about her patients. She answers any questions and spends the time you need.
my child urgently needed to be seen, even though traffic prevented our timely arrival Dr Cass promptly and professionally saw my child and handled his care exceptionally well.
Dr. Cass did an excellent job making a diagnosis for my son. I would highly recommend others to visit her. She's caring and emphatic and I would see her again in the future.
Dr. Cass was very understanding and comforting when it came to discussing our concerns! she made us feel much better about our newborn's health.
excellent doctor!!! my daughter usually cries seeing doctors, but not a single tear with Dr. Cass!!! she made her feel so comfortable and even made her laugh during the exam/physical/check up! she was kind and informative. thank you so much!!!
Dr. Cass took the time to show my 2 1/2 year old all the check up instruments that she would use. She made her feel very comfortable and even had her laughing at times. She explained where her heart was and that the blood pressure cuff was like a hug to your arm. This personal touch is the reason why we keep coming back to Dr. Katie. I'm happy that my daughter will be in good hands for the next 16 years!
Excited to go to my child's appointment, Katie Cass is a wonderful doctor. Explains things to us asks us our concerns. Never had a bad experience at CCP Gil
Dr Cass is always on time for her appointments to see my son. She answers any questions that I have and she also asks me about previous medical issues, making me feel like she knows my son well and attends to his needs. I appreciate having her as a healthcare provider for our family.
Our doctor is always great. She's helpful, she listens without judgment, she's reassuring, and she knows her stuff.
We've been very happy with the care we've received for our first child (9 months). Dr. Kass is respectful and listens carefully, provides support and advice. We look forward to our visits with her and her feedback on our son.
Dr. cass is amazing!!
first time seeing Dr Case. she is a smart, kind and sensitive physician.
Gil Pediatrics is the best around, all of the staff are wonderful. They are the best at what they do.
I love Gil practice
Dr. Kass is wonderful at making my child feel comfortable and allowing her to take part in her visit.
we just love Dr Cass and all the staff. we moved from area but still go to that office because they such wonderful care givers.
Kind, courteous, and substantive
Dr Cass is very caring. She even came to the hospital to see my son when he was born. she is always helpful and makes herself available when I need her.
This was our first visit since we have recently moved to the area. I was put right at ease and was so impressed with how much time every one took.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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