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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
Pediatric SurgeryMinimally Invasive SurgeryCritical Care
Pediatric SurgerySurgerySurgical Critical Care
MD, Temple University School of Medicine Philadelphia, PA
Childrens Mercy Hospital Kansas City, MO University Hospital of Cleveland/Case Western Cleveland, OH Childrens Mercy Hospital Kansas City, MO
UPMC Children's Hospital of PittsburghUPMC Magee-Womens Hospital
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 26
Excellent experience with doctor as first time surgery consult.
Dr Austin was amazing she sat with me and my daughters Step Father and explined everything to use in terms that we could understand. She did not leave anything out even drawing diagrams to explain what she was saying. She did wonderful when it came to comforting my daughter when she was scared. I would go to Dr Austin any day as she is a very comptient Dr and didn't make herself seem Superior to anyone but more like she was the same as any person making us feel better about her. With both me and my husband having medical background knowledge she still didn't use the fancy medical terminology that would not be understood by someone who doesn't have the medical background. So overall I think Dr Austin is an amazing Dr and person and I would choose her for any other issues that my children might have
Dr Austin was incredibly knowledgeable, yet personable. She explained everything to my teen and we appreciated being spoken to as intelligent individuals.
Dr. Austin was absolutely amazing. she explained everything to my son that she was going to do, and to where he could understand it. My son would not have wanted anyone else. We love her!
It was a great experience for her first follow-up, thank you!
she took our sons anxiety disorder into account when speaking to him about his upcoming surgery
Dr. Austin displayed excellent bed-side manners, knowledge in her specific field and skill at explaining things in ways we can understand. She did slip a few times and use medical jargon beyond our understanding, but she was very patient when we asked her to elaborate, etc.
My son is multiply handicapped w abdominal issues and multiple previous surgeries. We have been following Dr. Austin for 2 years for my son s Gallbladder disease and Hirschsprungs. Dr. Kelly always answers our concerns and is very caring.
Doctor was very nice and informative and answered all our questions.
We were very pleased staff and provider treated our son with excellent care.
Dr. Austin was very detailed in explaining all information to us in a clear and precise manner.
Dr. Austin was excellent at relieving any fears that my child had regarding future surgery.
She was knowledgeable and we feel comfortable with her.
Dr. Austin is a fabulous surgeon. She did a wonderful job with our son and his care.
the dr really took her time and explained everything in terms that we understood. we left there feeling good about the surgery we are about to have.
love children's hospital ! Dr. Austin is the best makes you feel she can make all things better and is ready to help and run test to figure out the problems!
Dr Austin was amazing - she put us right to ease and we felt for the first time in months like someone cared.
Doctor Austin put our daughter on the road to a normal childhood.
Dr. Austin is a great doctor. She remembers so much of my son's medical history and can speak with us and help us with concerns outside of her specific field, working well with our other UPMC doctors. The doctor and staff have done a lot to not only make sure my son is happy and appropriate care is given but also give us encouragement that we are doing well with the guidance they have given us. The nurse did not make us do the weight and length again since it was our second appointment at the hospital that day and we already did it. That was nice.
Dr Austin was awesome. She understood all of our concerns and made a very clear care plan. We have had 2 other hospital visits, but Dr Austin explained the issue more clearly than anything else we had heard.
I'm just upset because we had to wait over an hour after we checked in.
Dr. Austin was great! Very friendly and helpful!
I was very pleased with the visit
this doctor listened and had new insight on the issue. She was sympathetic and helpful in trying to find the issue. she was knowledgeable and understanding. we liked her VERY MUCH. We are frustrated because we can not find the problem and she was very understanding of this also.
Dr. Austin was tremendous. Dr.Austin is Definitely one of the best providers in the network. She treated my son with respect and care.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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Interested in giving to Children's Hospital? Visit Children's Hospital of Pittsburgh Foundation's website to make a donation online.