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Spends Enough Time with You
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MD, University of Pittsburgh School of Medicine Pittsburgh, PA MD, Washington University School of Medicine/Barnes Hospital St Louis, MO
St Louis Children's Hospital Saint Louis, MO
Magee-Womens Hospital of UPMCChildren's Hospital of Pittsburgh of UPMC
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 121
My daughter has been seeing Dr. Kelly for at least the last 10 years. She is the only doctor she will see when it comes time for her wellness check each year. We are very confident when we see her each year.
our appointment was for 2:15 pm, nurse was good but was not seen by doctor until 2:45 pm
Dr. Kelly Heidenreich is absolutely the best doctor ever. Her compassion and care are beyond compare. She goes above and beyond, is very loving and easy to talk to. We are extremely fortunate to have found her and she is a valuable asset to your practice. We adore her!
I would have liked an opportunity to talk with doctor and/or nurse without my daughter present - but no opportunities were presented to me.
Dr Heidenreich is always a top-notch provider. Always treating the patient and parents with respect. I value her opinion and help with my children
Dr. Kelly is great!! she takes the time to speak to the parent and child.
So far we had nothing but good experiences at this office. Dr Kelly is very good with my child and communication with us on our concerns. I don't normally take time for surveys but wanted to with this one just to say how great Dr Kelly is.
Dr. Heidenreich has been helping us through a very difficult time with our daughter and her ADHD, OCD and anxiety. she has gone out of her way to assist us in finding a psychiatrist and therapist for her, which has been exceedingly difficult.
D. Kelly is EXCELLENT!
Dr. Kelly is the best! We now live an hour away and will continue to see her regardless of the distance.
Our kids love Dr Kelly. I appreciate how she relates to them and really seems to enjoy their visits with her. We always try to see her for well checks.
everyone that we encountered at our visit were most excellent. My son is autistic and was recently traumatized from an emergency room experience over the summer. The staff was very calm and went out of their way to make the experience painless. He had no idea that the exam was even taking place. We really appreciate the time and patience that was spent with us.
We LOVE Dr. Kelly!
I am always happy with my experience when taking my children to the doctors. Thank you!!
First time here. was recommended by many. Great to experience.
Dr Kelly is wonderful! We prefer to see her over anyone else, even if that means having to drive to the furthest office if she is there. She is so understanding and compassionate, and incredibly competent. She has an excellent rapport with children as well as adults.
Dr. Kelly is amazing! She is the best Dr that my kids and even myself have ever seen. She is so compassionate and caring and always takes the time to listen. I know that she truly cares about my kids. I will travel to the office that is furthest away from us, just so that we can see her.
very good. receptive to our comments.
Dr. Kelly is the best Dr we have ever seen for all of my children! She is actually the best Dr I have EVER known. She has a great rapport with children and adults and has incredible concern for children and parents alike. She is so compassionate and thoughtful and always takes the time with her patients. She never makes you feel like she is in a hurry. I always refer people to her and I will travel to the furthest office from our house just to be able to have her see my children.
Dr. Kelly is a caring, smart, dedicated pediatrician. My child is going through some emotional stress and Dr. Kelly made her feel comfortable and gave my daughter and myself great medical advice and a plan to help the situation. we could not be more satisfied with her.
We love Dr. Kelly. She is so great with our girls.
We truly enjoy Dr. Kelly she is wonderful with my son and answering all our questions.
We love Dr. Kelly. She explains things in terms that we can understand. She doesn't judge you. She listened to our concerns. She offered helpful suggestions.
love Dr. Kelly!
Kelly was great
Dr. Kelly is a wonderful dr...she is so caring and really takes the time to talk with us.
Dr Kelly is an amazing provider, I am very pleased with choosing her for my sons care!
I love going here they're always so nice and helpful and I really feel good about how my daughter is cared for
The only complaint that I have it that we were not seen by the doctor until an hour after our appointment was scheduled.
Doctor Kelly Heidenreich is awesome! She has knows my kids well even though she only sees that once a year at well child check-ups. She goes out of her way to make sure I understand how healthy my girls are and how pleased she is. I greatly appreciate her sincere encouragement.
I absoulutley love Dr. Kelly! She really cares for my child and as a parent that makes me feel so good. I truly feel so grateful to have Dr. Kelly as our pediatrician.
Dr. Kelly is fantastic with our son! She has been a great provider to guide us through all of our "first born" questions and concerns. Very glad that we found her.
Dr. Kelly is always very friendly and attentive and has always gone above and beyond the call of duty when I have concerns about my child's health. She has returned phone call requests promptly and has even offered to work through lunch or stay late if we want to see her. She has been the doctor we make sure we see since our daughter was a newborn. She is simply fantastic!
Dr. Kelly is always wonderful to see. She knows my kids and interacts with them well. She takes an interest them and answers both my questions and theirs.
Dr. Kelly is always a pleasure to see
Dr. Kelly has a way of communicating with kids and getting them to understand. She never rushes and spends the necessary time talking with kids and parents. Very thankful for Dr. Kelly!
Dr. Kelly Is the BEST doctor I have ever seen or my kids have ever seen!
We've been seeing Dr. Kelly for 10 years. Love her and the staff
Dr. Kelly is an awesome physician!
Dr. Heidenreich is an amazing doctorand is always there to answer any questions we have.
Have always had nothing but the best care at this office, from all doctors & staff.
We love Dr Heidenreich. She is friendly and professional and fun and will continue to use her as our provider!
We always have a great visit with Dr. Kelly. She is excellent with the kids, addresses all of my questions and is easy to talk to any concern that I have.
Dr Kelly is great! She is always so nice and takes the extra time to answer all of my questions. I would highly recommend Dr Kelly!
We love Dr. Kelly! She is caring and understanding. She always takes the time to listen to our concerns about our children. We never feel rushed when we are with her. She knows our children's medical histories and we can always depend on her advice.
only real complaint was the wait time from the appointment until we were actually seen.
We love Dr. Kelly. She is the best!
Very professional and genuinely caring. Related very well to our teen boys, age appropriate exam and discussion. Made them feel comfortable. Thank you Dr. Heidenreich and nurse Sharon.
Dr. Heidenreich was particularly good at answering health questions and educating our curious 13 year son. Nurse Sharon was tremendously patient and kind when he was panicked over receiving a vaccination.
we love Dr. Kelly. my only bad experience was that we were in the patient room for 20 minutes or so before being seen. I'm fairly certain that the patient in the next room came in after us and was seen before us.
Excellent doctor! The only doctor we ask for when making our check up visits.
She was very thorough and caring! She listened to us and treated our daughter wonderfully! All of our questions were answered very informatively, and she made us feel welcome.
We think the world of Dr. Kelly.
She is a great doctor and I will keep seeing her
dr. Kelly is always the best, we do not look forward to our child needing to access healthcare, but we always look forward to Dr Kelly and are confident in her care of our child.
She's the best! We just have to wait a little longer than I'd like, but Dr. Kelly is worth the wait!
everyone was great, friendly and helpful
We absolutely love Dr. Kelly Heindenreich. She genuinely cares for her patients.
Dr Kelly and the entire team are the best! I trust her with my 3 children and she has been taking care of them all since birth!
Dr. Heidenreich is an excellent doctor and we love coming to see her.
We LOVE Dr. Kelly! We drive further to the other office to see her for appointments.
I love coming this office..I have been going there for eleven years and everyone is so friendly, caring and helpful in my daughters health and needs.
Dr. Kelly is excellent with communicating, listening, and providing the information you need. She takes her time and is thorough. she makes us feel welcome and comfortable.
We love Dr. Kelly she is the best!
Dr Kelly is awesome, we are always confident she will provide the care we need for our children
Dr. Kelly is an excellent doctor. she always takes the time to make sure she is connecting with my child so my child feels she is the patient and listens to my child's concerns and questions
We have been going to Dr. Kelly Heidenreich for 15 years. She is the best doctor I've taken all 4 of my kids to. She shows incredible concern for the kids and is very encouraging to parents. She is very knowledgeable and always takes the time with you and never rushes through the appt.
We always have excellent experiences with our Pediatrician. She is gery caring and compassionate towards my children.
Dr. Kelly is the best!
Dr Kelly is great! Both my kids have her for a pediatrician. We are willing to make the 45 min drive. She is so good to my boys.
Dr. Kelly Hendenreich is extremely friendly and very thorough. We appreciate her beside manner.
The doctor was very helpful and attentive to our needs.
We love Dr. Kelly! She always takes the time to talk to me about my children's health and answer all of my questions. We see a lot of doctors at Children's and it's always so refreshing to meet with Dr. Kelly and have her spend adequate time with us in the exam room. We usually end up waiting a little longer in the waiting room to see her - but it is totally worth it to receive the level of care she provides to our family!
Myself and my kids love this Dr.
Dr. Kelly is our favorite!
We have been seeing Dr. Kelly for the past 9 years for all of our children. She is a wonderful, caring, knowledgeable, and competent pediatrician. I ALWAYS feel respected and heard while we are in her care at the office and she consistently reassures me anytime I have concerns or worries. She is good about managing her time in a way that keeps patients moving without getting behind schedule, but never feeling rushed or in a hurry.
We don't see Dr. Kelly every time but anytime we do it is a great experience. She is very personable and confident in providing care.
Dr. Kelly is an exceptional pediatrician and takes her time with each appointment. She never seems in a hurry.
DR. Kelly is the Best! She talks to the kids about their health, their nutrition, respecting themselves and their bodies. She knows the kids and takes an active interest in them. She is the best!!!! She is very patient, very thorough, very positive! A great example in positive energy!
we can't say enough good things about doctor Heidenreich! she is absolutely wonderful with kids and parents alike and has always made us feel acknowledged, heard, and respected as first time parents. she listens to concerns and addresses all of them regardless of severity. she is supportive and encouraging. great doctor, even better person! love her and the entire staff at CCP.
Myself, and both of my daughters love Dr. Heidenreich. She is an excellent pediatrician.
My family has always had a good experience these healthcare provider ders. Our pediatrician is amazing and always puts my concerns at ease. I would recommend her to everyone.
Dr. Kelly is great. We enjoy seeing her for our appointments!
We absolutely love Dr. Kelly!! She is an amazing Doctor, who makes you feel very comfortable.
Dr. Kelly is the best doctor!
We had had positive experiences with all Bellvue DRs however, Dr Kelley H goes above and beyond and by far is our favorite. She is good with the kids, she is realistic, and talks to us like humans... love her.
Dr. Kelly is amazing! She makes our child feel comfortable during his check-ups and always gives us very helpful information about his development.
Dr. Kelly Heidenreich is the most wonderful doctor. All my children love her. She is so easy to talk to and always makes her patients feel completely comfortable. We trust her with everything.
Dr. Kelly was very friendly, confident, rapid in her assessment, and no nonsense in a time when that worked for us. In other times, I am sure she would spend more time if she got our signal that we needed more time. We really liked Dr. Kelly.
We have always had good experiences with this care provider.
Dr. Kelly goes above and beyond the requirements of a pediatrician. She is always available, extremely knowledgeable & genuinely caring.
wonderful listening to and answering questions. Very encouraging and positive to my daughter while still addressing issues (weight, sleep, eating habits)
This provider was wonderful. She listened and explained everything and got my son the medicine he needed.
We love Dr. Kelly she is the best Dr.
Dr. kelly is the best! We would drive anywhere to see her
Kelly Heidenreich is very kid-friendly. We are very happy with her care for our children!
Dr. Heidenreich has been my children's doctor ever since they were babies. We always request to see her because she is always willing to answer any questions or concerns we have and we never feel rushed (even if the list of questions are long and maybe silly at times). She is very familiar with our kids medical history. Even when we bring only one child for a sick visit, she would still ask how my other child was (by name)! She is truly a caring doctor and her willingness to listen to the parents' concerns are remarkable.
Excellent, very friendly, knew exactly how to talk to my teenage daughter!!!
just love Dr. Kelly!
Dr. Kelly is exceptionally knowledgeable, caring, and easy to talk to. I truly appreciate the time she takes to discuss my sons progress.
we love dr heidenrich!!!!!!
My son feels at home in the care of Dr. Kelly. She handles his questions and concerns with care and talks to him about his health in way that is easy for him to understand. My son requests Dr. Kelly on his own and would talk to her about anything.
We love Dr. Kelly Heidenreich!
Dr. Heidenreich is the BEST! She really listens to our concerns and provides individualized recommendations for our son's optimal health. I feel comfortable asking her questions and she shares her knowledge in a way that is initiating and not condescending. We are sooooo lucky to have her as our son's pediatrician.
I absolutely love this practice and Dr. kelly, she is amazing. She is by far 1 of the best pediatricians out there. Not only does she care about her patients she takes the time out to get to individiually know them and remember you and your needs for the next time you see her even if that is months later. If i could get every appt with her or dr. Silk i would but because everyone loves these 2 their schedules are always booked
Dr. Kelly was wonderful! My son has been sick for three weeks and after two visits to the emergency department with no answers, she made us a priority and truly took an active interest in figuring out what was going on. Her attention to Rowan and kindness to me was and is so greatly appreciated!
the doctor was excellent in describing and discussing health w my daughter.
upmc is very fortunate to have dr kelly. she truly cares about her patients- remembers them and their medical info from visit to visit (even if you only see her annually), speaks with the child appropriate to their level - same with the parents. she seems to intuitively know what level of assistance each parent and child needs and is warm and caring towards all. she follows through with every concern and is obvious how much she cares about her patients.
I would recommend Dr. Kelly in a heartbeat!!
I would not bring my children to another provider. Dr Kelly is great!
Before 5/11/2015, my child had never seen Dr. Kelly. It was during walk-in hours that we met due to an urgent condition. Dr. Kelly was nothing short of amazing with both my child and I. She kept us both calm during our emergency, was very reassuring, and explained everything thoroughly. This visit I am reporting on is a follow-up to that visit, in which, Dr. Kelly had proven to follow-up on my child's hospital stay and researched information regarding the diagnosis provided. I could not be happier with the care we received!
Have had several of the doctors within CCP through the years (as I like to see a woman, and there has been turnover). Dr. Kelly H. is definitely the one I have felt the most comfort with.
Dr. Kelly is the best doctor! All 3 of my children have been seeing her since the day they were born and I would never consider leaving unless she left the practice.
Kelly was amazing. My son really enjoyed her and she was so good with him. I will continue to go to her and I will recommend everyone I know to her!
The best doctor around both of my children love her!
Dr. Kelly is the best!
Dr. Kelly H. is a wonderful provider and is the reason we still travel to CCP Richland even after we moved over a year ago. There are pediatricians located much closer to us, but she is the best, and having her care for both our young ones is worth the drive!
Dr. Kelly was excellent!! Followed up w/ several phone calls re: my son's condition b/c issues were not properly addressed at our visit to Children's ER. Ordered labs on my son and quickly followed up w/ results and checked on his condition/progress several times. Was best MD I have ever had care for my child!!
my daughter is traumatized previously, not by this office, but it still makes it very difficult for her to trust doctors and let them check her over. the doctor we saw this day did a phenominal job of gaining my daughter's trust through fun and gentleness. i cannot thank her enough for showing my daughter that she can be ok.
Dr. Heidenreich iis always thorough and patient. She answers all of my question.
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Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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