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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, Washington University School of Medicine/Barnes Hospital St Louis, MO MD, University of Pittsburgh School of Medicine Pittsburgh, PA
St Louis Children's Hospital Saint Louis, MO
UPMC Children's Hospital of PittsburghUPMC Magee-Womens Hospital
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 151
Dr. Kelly is the best! She is so knowledgeable, understanding, and caring. I always trust her advice.
excellent service and love the doctors
I love this office, the front desk is super nice and easy to work with and I absolutely love Dr. Kelly. She is always to high energy and positive. She answers any questions we have and is very personable. I wish there were more doctors like her.
Always appreciate Dr. Kelly Heidenreich's attentiveness. She really know my children and I am glad when we are able to see her for our visits.
Dr Kelly is an excellent doctor.
This past visit was the worst doctor visit I have ever had. This doctor has a very strong bias towards following what I understand is a recommended procedure handed down to her for what every child should follow in regards in preventative health care. The problem I have with her, is that her priority is completely about satisfying her agenda for my child, rather than listening to my concerns and desires for treatment for my child. She took such a strong stance on the schedules for the vaccinations for my children, that the entire visit became a political argument. I had health concerns for my child who was ill at the time of the check up, and was trying to get him the help he needed to ease his sufferings from the symptoms he was having. After reviewing his chart and seeing that he was due for some vaccines, Dr. Kelly recommended that we vaccinate that day. I asked to hold off and have them be done when he was 100 percent healthy. Dr. Kelly disagreed, and proceeded to accuse me of being an anti vaccine mother. She went on about out breaks that are going on in the U.S. and went into detail about what happens to non vaccinated children, expressing several examples of how my child can die from not be vaccinated. After expressing that I don't appreciate her being aggressive and using fear tactics to expressive her opinion, she went on with the fact that I would have to sign paper work agreeing that I am declining vaccines for my children. Of course, this was all done in the beginning and I had to then sit there and cry as she finished the actual physical check up with my child. After crying off and on the rest of the day, I realized what she was accusing me of and then had to call back to get the documents, that I signed under stress, retracted. At the time of the appointment, I had my two boys. I have 2 older daughters. My daughters are vaccinated, my boys are vaccinated, but are behind due to being ill every time we have been in for check ups. If I had the chance, I could have expressed our situation better, but instead she chose to ignore me completely and make false accusations. I am now searching for a new practice for my children, one that will be more empathetic for my concern with vaccinating while my children are sick. I realize that Dr. Kellys beliefs and opinions mirror those of the practice, but the way that she expresses herself and fails to listen is behavior that is inappropriate for a pediatrician. I only pray that no other moms feel the same way that Dr. Kelly made me feel that day. Thank you for taking the time to hear my story.
Dr. Kelly is an amazing provider. She listens to our concerns and always provides a thoughtful response with an action plan. She truly goes above and beyond for her patients.
she's great! I always recommend her!
Dr. Kelly has been the best provider! She is the best!
dr Kelly is the very best! she had both my girls engaged and listening almost instantly. and calmed their nerves about upcoming shots!!
Dr Kelly is always super friendly and helps my child feel less scared about seeing the doctor and being poked/prodded which is always appreciated.
Dr. Kelly is amazing! She spoke to my son in a way that he was receptive to. We left our prior pediatrician to come to Dr. Kelly and I'm so grateful that we made the move!
This was our first visit to Dr. Kelly following a move to the area. This office and provider has been everything I could dream of in continuing to provide quality, knowledgeable medical care for my child.
she was thorough and explained the treatment steps that would be taken.
Dr. Kelly is absolutely wonderful! She cares for our daughter like it was her own child! She listens to our questions and gives us very detailed answers.
We think Dr. Kelly Heidenreich is the best doctor there at Bellevue Pediatrics. She has seen our teen son since he was a baby, always recognizes us, and always gives excellent care and attention. We are always happy to get an appointment with her!
Dr Kelly is amazing! She spoke to my teenage daughter in a way that my daughter was comfortable and willing to accept Dr. Kelly's recommendations. Love Dr Kelly!
dr. kelly is the best
We love Dr. Kelly. We always have excellent care.
Dr. Kelly is the main reason we stay with this practice. She is great with children and regularly ensures the wellness of child and family.
Dr. Kelly has taken on my son's complex medical situation with impeccable care, willingness, and devotion. She is by far the best doctor we have seen. And we have seen doctors in four different states in three years for my son.
Dr Kelly was excellent. We saw her for a sick visit. She was thorough and made me feel at ease.
Dr Kelly is always very nice and wonderful with my daughter my husband and I feel confident that we have the best pediatric doctor care
We really love how Dr. Heidenreich is so good with babies and children. She takes time to talk to you about your child and helps children feel comfortable when they come to the doctor.
everything was good except for the time we waited to see doctor. it was over an hour.
Dr. Kelly has 3 of my kids and she is awesome!
We love Dr Kelly. I don't feel like my daughter is just a patient, I feel like Dr Kelly really knows her and myself. She the best. I always leave feeling less anxious about any issues that may be going on.
We love this office and all of the staff
I really appreciate the time Dr. Kelly spends answering questions. It shows you truly cares. She's also very knowledgeable. I would definitely recommend her.
i absolutely love Dr Kelly, she's been my sons provider and I will wait weeks to see her if I have too. She's extremely thorough and has a good way of explaining his care to me.
Dr. Kelly always goes above and beyond her duties. She is a fantastic doctor!
Dr. Kelly was amazing and a God send! We have been trying to get our daughter into therapy and on ADHD medicine for two years. Dr. kelly listened to our concerns, helped us get into therapy, and talked us through the medication.
dr heidenreich is so important to my children's health I almost dont want to tell people about her because her popularity will increase so much it will be harder to get an appt. she is sensitive to my chuldrens needs, has superior knowledge of health situations, and makes a plan to solve the problem. she is simply the best.
love her energy and how she interacts with my son. very knowledgeable. was very pleased overall with her care.
Dr. Kelly is the best! She listens to all of my concerns.
Dr. Heidenrieich is a wonderful doctor and we have had good and bad experiences with wait times in the Bellevue office but always return to see her. This time was excellent, appointment flowed smoothly and we were extremely satisfied.
Dr. Kelly was very personable, understanding, and helpful! she's great with kids and I couldn't ask for a better Doctor!
Dr. Heidenreich is so encouraging, thorough and wonderful! My girls love their visits with her!
Dr. Heidenreich knows my girls so well and is so encouraging and supportive in their care!
we love this doctor!
Absolutely love this doctor!
Dr. Kelly was most attentive.
always above and beyond in patient care
Dr. Kelly is just awesome. Always go above and beyond with any questions we may have. Highly recommend her!!
Dr. Kelly is a fantastic doctor but I wish she would slow down the pace of the visit just a little bit. It's consistent that things feel very rushed as soon as she walks in the door. I get excellent information and if I'm on top of my game that day I can keep pace with her, but otherwise I find that I leave forgetting to ask certain questions or not recalling information she shared because I was so focused on remembering what I wanted to ask or say next before she leaves the room.
Dr. Kelly always takes the time to make my kids and me feel welcome and connect. She is always engaging and speaks directly to the kids and respects them as patients.
Dr. Kelly spent a lot of time discussing all of our concerns and set up a treatment plan to address our concerns. She is consulting with other specialists to provide the best plan possible. She surpassed our expectations!
Dr. Heidenreich is personable and thorough. She takes the time to get to know her patients.
Dr Kelly is the best doctor anyone in our family has ever seen!
Dr. Kelly is always amazing. truly cares about my kids. takes time to hear of any issues or concerns I may have.
During our visit a staff member had a breathing issue the ENTIRE staff was wonderful helping their own and handling patient needs. It was truly wonderful to see the professionalism and care they provide even to their own.
Dr Kelly is an excellent pediatrician who I highly recommend to fellow colleagues. she is attentive, kind and spends time with my son.
Love Dr Kelly!
Dr. Kelly is extremely caring!! We love how understanding and kind she is when she meets with our child.
We absolutely love Dr. Kelly Heidenreich. She is very professional as well as friendly and humorous with my kids.
Dr. Kelly is amazing! She always makes my kids feel safe and comfortable to ask questions. We love her!!
Dr. Kelly was great. While I have no concern that she missed anything, she was fast in her evaluation. At a wellness visit, I like to know what is coming up or what I might be looking for as far as health and development in the next year. Also, a little more info on the vaccines given...even an info sheet or something like that would be helpful. My son had a common side effect some redness and hot to the touch at injection site for two days but I wasn't warned of that when given the vaccines in the office. Just a reminder of what to watch for would be nice.
Dr. Kelly Heidenreich is so good with my kids. She is very professional as well as funny and makes my kids feel very comfortable!
appointment scheduling hasn't been able to be done at the end of their visit because the appointment calendar doesn't go very far into the future. it would be nice to schedule future appointments at the end of our visit.
I feel very lucky to have such a wonderful doctor taking care of my son.
We love Dr. Kelly
We love Dr. Kelly! She always takes the times and speaks directly to my child, making her feel understood and listened to. She is kind and caring and listens to everything my child has to say. She gives great advice and addresses all of our questions. I highly recommend her to everyone!
dr Kelly is the most incredible caring Pediatrician there is. we are so grateful.
Dr. Kelly is the Best! She always treats my daughter and myself in a professional, yet personal, manner. She takes the time to answer any and all questions and has a terrific bedside manner.
we love dr Kelly and always appareciate our time with her. she is thorough, professional and kind. couldn't ask for a better pediatrician!
Dr.Kelly was amazing
very positive response to the dr. and appt. experience, I've seen her before
our office visit for a sick call was fabulous. the Doctor was experienced, knowledgeable, and courteous. She explained everything and had suggestions for us. it is nice to see this in health care. it is nice to go and be attended to in this manner. I wished all places could be like this.
Dr. Kelly is amazing and thorough. we love our visits with her and feel our children are well cared for!
Dr. Kelly is outstanding! She asked my daughter a lot of good questions, and provided some great advice and tips on being a teenager. She also answered a few questions we had with ease
Dr Kelly is the best! So friendly, always answers questions respectfully and never makes me feel like a crazy first time mom (even though I'm sure I am!) I would definitely recommend Dr Kelly.
Doctor Kelly is the best..very approachable, knowledgeable, friendly and caring!
amazing Dr. always listens to my concerns and is very thorough in wellness check. caring, kind and compassionate person. I tell everyone to see her!
Dr. Kelly is fantastic.
Dr. Kelly has always been extremely helpful, caring and knowledgeable. She always listens to our needs and helps my children with their medical issues.
we love dr. Kelly
excellent, really takes time with child (teen) and parent
Dr. Kelly Heidenreich is the best doctor ever! She is one in a million - so kind, so compassionate and so caring - very special to my family.
Emily loved Dr Kelly. She made her feel comfortable.
Dr. Kelly is the best! She makes the kids feel comfortable, is quick but thorough, and is very knowledgeable.
Dr. Heidenreich is INCREDIBLE. She makes us feel special every time we go see her. She remembers my daughter and her medical history and asks pertinent questions about her and her health. I couldn't recommend Dr. Heidenreich more. We truly appreciate her and are SO GLAD she is our family pediatrician.
great doctors and overall experience
dr heidenreich was wonderful
Dr. Kelly is wonderful. We could not ask for better care.
Dr. Kelly is a doctor I always seek out because she is very knowledgeable and helpful
dr Kelly is phenomenal. we would follow her to the end of the earth. she has a way about her that is comforting to not only me, but my children, and they have no problem trusting her
wait time was extremely long this visit. arrined at 10:50am for 11:00am appt. not taken back until just after 11:30am.
We love Dr. Kelly!
top notch from providers to back staff to front staff
We had great care and service from all members of staff. Thanks!
we love Dr. Kelly
We love Dr. Kelly!! She always males our children feel special and spends as much time as needed with them.
nothing but good vibes here
I love dr Kelly and her nurse. They go above and beyond for the children at the doctors office. They make my daughter laugh and feel very comfortable going there. Highly recommended!
Dr. Kelly Heidenreich was very diligent in my son's care. She texted me my son's x-ray results after hours which I appreciated and called me the next day to let me know his follow-up care. I appreciated her care and think she went beyond normal expectations. Very pleased!
excellent office. love Dr. Kelly. answers all questions and never rushes you.
We consistently receive excellent care and service from Dr. Kelly. She knows my family, knows my children, and always explains treatments, next steps, and future care in a way that I understand and feel competent to enforce.
Dr. Kelly Heindriech was excellent. I would recommend her to anyone who needs a physician.
Dr. Kelly is the absolute best! We trust her, she listens to us and is very compassionate. We always ask for her and will wait for an appointment just so we can see her.
Dr. Kelly was extremely friendly and knowledgable!
Dr. Kelly is the best! She always takes the time to discuss any questions we have and never makes us feel rushed. She addresses my son directly and gives him the opportunity to ask any questions that he might have. She always treats us with respect and kindness.
Dr. Kelly was amazing! it was our first time st this office and we had the best experience. my son and I both really enjoyed Dr. Kelly.
Dr kelly always listens to my questions and has an open mind to new medical treatment. keeps me in perspective with raising my kids. Dr. sudol and Dr kelly are great!
loved this doctor wish she was here more than one day a week
DR. Kelley Heidenreich is the best! Both of my teenagers have seen her since they were toddlers. She is warm , caring, thorough, and knowledgeable!
Love this practice
This was our first visit to this office, as we recently switched provider's. Prior to this visit, I was anxious about our decision to switch pediatrician's, but Dr. Heindenreich was WONDERFUL. She interacted so well with both of my children and made it an enjoyable experience for them (and me). I would highly recommend her to others.
we waited an hour and a half to see the dr even with an appointment this day. however, Dr. kelly is great at finding out what is going on with my child which is why we waited.
Dr Kelly listens and doesn't judge. she explains everything and doesn't rush
my only complaint was the wait time once we were in the exam room. it was at least 45 minutes if not more.
Dr Heidenreich was absolutely incredible. She took the time for my daughter to get used to her being in the room with us and then used all kinds of fun games and ways of getting my daughter to cooperate and allow Dr. Heidenreich to examine her. She is truly a pro. She also listened to everything we had to say, had helpful information to impart, and really made my husband and I both feel that she was not only very experienced and knowledgeable but that she actually cared about both us and our daughter. She is amazing. I will recommend her to others!
This was the first time we saw Dr. Kelly and felt she was excellent. She related well to my daughter especially since we only switched doctors because my daughter just turned 10 and decided she would prefer a female doctor. We had previously seen Dr Bitar every year for her wellness exam and he was excellent as well.
First visit--office was awesome getting him seen!! We are so happy with Dr. Kelly and the office staff.
Dr. kelly is amazing with children and their family. She takes the time to listen and truly cares about your concerns you may have. We trust her 100% with any information given. She always compliments on how well you're parenting and truly loves kids. She is wonderful!
Dr. Kelly is the best doctor ever! She is so knowledgeable, kind, professional, and great with the kids. I recommend her to all my friends who are looking for a new pediatrician.
Dr Kelly is one of the best docs - she knows her patients well, listens to patients and parents, and is extremely knowledgeable! she genuinely cares about all of we patients.
Best doctor in the city. And her colleague, Dr Alesha (sp?), was also superb.
We are new to this practice and have had a wonderful experience so far. We are very happy that we switched and are now part of such a great practice. Thank you.
We are new to this office and have really had very nice visits with both of my children
We love Dr Kelly! She is a very caring and compassionate Dr.
we waited for one hour and 5 minutes in the waiting room. ( we came a little early but still waited way to long) then we waited 20 minutes in exam room. Doctor came in for 5 or so minutes ( she was very very nice) but then left and we had to wait another 15 minutes till she came back again. she was very kind, but overall was a very frustrating experience. She did not offer to give her a flu shot either- now I have to go back. I line the Dr a lot but do not know if we can wait that long again???
love Dr. Kelly. she does seem to be in a rush, but I think that's the state of health Care today.
Dr. Kelly is excellent!!!
Dr. Kelly is always so good about listening to my concerns. I am impressed, and love, that she's supportive of me as a parent, and that she also understands where I stand as a mom in things like medications (I don't want to give it unless it's needed.) I always highly recommend her to anyone looking for a pediatrician.
Dr. Kelly is an amazing doctor. she is always professional and talks to my kids with ease.
Dr. Kelly is a fantastic pediatrician! She is takes the time to get to know my child, answers all of my questions, and is very thorough.
She goes above and beyond to help my child and make sure I have the answers I need.
We love Dr. Kelly! She is such a understanding and compassionate doctor!
Great visit. My child really likes going to see Dr. Kelly.
We are big fans of Dr. Kelly. She is attentive, empathetic, compassionate, a good communicator, and best of all, her diagnoses have been consistently spot-on. She doesn't overreact or over-prescribe and I feel that I can truly rely on her recommendations and experience in making decisions about my children's health.
We love Dr. Kelly! She is thorough in examining my child, my child feels comfortable talking to her about anything, and she has a way of putting both parent at child at ease.
Entire visit was good experience. very friendly
The wait time to be seen was not appropriate
We waited over 55 minutes to be seen while in the exam room. it was the longest we've ever had to wait to be seen.
Dr. Kelly is amazing! So helpful, knowledgeable, and friendly. My kids love her!
We love Dr. Kelly! She is so personable and knowledgeable, and she treats our daughter with such care and affection. We trust her completely, and always ask for her, if possible.
I love Dr Kelly. I will wait until she is available to see my son before seeing another provider.
Wonderful! Dr K talks to her enthusiastically and positively. Addressed concerns in very positive manner.
Dr. Kelly is by far, the best!!!
she was wonderful to talk to. she put my daughter at ease immediately
Dr Kelly is amazing - I would never go to another doctor and I would recommend her to anyone. She is so caring and always listens to my concerns, no matter how trivial they are. She always works so hard to get the best care for my kids that wouldn't otherwise be available to me.
She is so amazing with the children! Very attentive and a great advocate for parents as well in solving issues.
Dr. Kelly always takes the time to do a thorough exam and answer questions. I couldn't recommend her more highly. Her intern was excellent as well.
We were very pleased with our experience at this visit. The doctor did a wonderful job of speaking to both myself and my daughter during the visit. My daughter left the office with her questions answered and knowing that her doctor would help her when / if she needed it.
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