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Spends Enough Time with You
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MD, University of Pittsburgh School of Medicine Pittsburgh, PA MD, Washington University School of Medicine/Barnes Hospital St Louis, MO
St Louis Children's Hospital Saint Louis, MO
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 116
Love this practice
This was our first visit to this office, as we recently switched provider's. Prior to this visit, I was anxious about our decision to switch pediatrician's, but Dr. Heindenreich was WONDERFUL. She interacted so well with both of my children and made it an enjoyable experience for them (and me). I would highly recommend her to others.
we waited an hour and a half to see the dr even with an appointment this day. however, Dr. kelly is great at finding out what is going on with my child which is why we waited.
Dr Kelly listens and doesn't judge. she explains everything and doesn't rush
my only complaint was the wait time once we were in the exam room. it was at least 45 minutes if not more.
Dr Heidenreich was absolutely incredible. She took the time for my daughter to get used to her being in the room with us and then used all kinds of fun games and ways of getting my daughter to cooperate and allow Dr. Heidenreich to examine her. She is truly a pro. She also listened to everything we had to say, had helpful information to impart, and really made my husband and I both feel that she was not only very experienced and knowledgeable but that she actually cared about both us and our daughter. She is amazing. I will recommend her to others!
This was the first time we saw Dr. Kelly and felt she was excellent. She related well to my daughter especially since we only switched doctors because my daughter just turned 10 and decided she would prefer a female doctor. We had previously seen Dr Bitar every year for her wellness exam and he was excellent as well.
First visit--office was awesome getting him seen!! We are so happy with Dr. Kelly and the office staff.
Dr. kelly is amazing with children and their family. She takes the time to listen and truly cares about your concerns you may have. We trust her 100% with any information given. She always compliments on how well you're parenting and truly loves kids. She is wonderful!
Dr Kelly is one of the best docs - she knows her patients well, listens to patients and parents, and is extremely knowledgeable! she genuinely cares about all of we patients.
Dr. Kelly is the best doctor ever! She is so knowledgeable, kind, professional, and great with the kids. I recommend her to all my friends who are looking for a new pediatrician.
Best doctor in the city. And her colleague, Dr Alesha (sp?), was also superb.
We are new to this practice and have had a wonderful experience so far. We are very happy that we switched and are now part of such a great practice. Thank you.
We are new to this office and have really had very nice visits with both of my children
We love Dr Kelly! She is a very caring and compassionate Dr.
we waited for one hour and 5 minutes in the waiting room. ( we came a little early but still waited way to long) then we waited 20 minutes in exam room. Doctor came in for 5 or so minutes ( she was very very nice) but then left and we had to wait another 15 minutes till she came back again. she was very kind, but overall was a very frustrating experience. She did not offer to give her a flu shot either- now I have to go back. I line the Dr a lot but do not know if we can wait that long again???
love Dr. Kelly. she does seem to be in a rush, but I think that's the state of health Care today.
Dr. Kelly is excellent!!!
Dr. Kelly is always so good about listening to my concerns. I am impressed, and love, that she's supportive of me as a parent, and that she also understands where I stand as a mom in things like medications (I don't want to give it unless it's needed.) I always highly recommend her to anyone looking for a pediatrician.
Dr. Kelly is an amazing doctor. she is always professional and talks to my kids with ease.
Dr. Kelly is a fantastic pediatrician! She is takes the time to get to know my child, answers all of my questions, and is very thorough.
She goes above and beyond to help my child and make sure I have the answers I need.
We love Dr. Kelly! She is such a understanding and compassionate doctor!
Great visit. My child really likes going to see Dr. Kelly.
We are big fans of Dr. Kelly. She is attentive, empathetic, compassionate, a good communicator, and best of all, her diagnoses have been consistently spot-on. She doesn't overreact or over-prescribe and I feel that I can truly rely on her recommendations and experience in making decisions about my children's health.
We love Dr. Kelly! She is thorough in examining my child, my child feels comfortable talking to her about anything, and she has a way of putting both parent at child at ease.
We waited over 55 minutes to be seen while in the exam room. it was the longest we've ever had to wait to be seen.
Entire visit was good experience. very friendly
The wait time to be seen was not appropriate
Dr. Kelly is amazing! So helpful, knowledgeable, and friendly. My kids love her!
We love Dr. Kelly! She is so personable and knowledgeable, and she treats our daughter with such care and affection. We trust her completely, and always ask for her, if possible.
Wonderful! Dr K talks to her enthusiastically and positively. Addressed concerns in very positive manner.
I love Dr Kelly. I will wait until she is available to see my son before seeing another provider.
Dr. Kelly is by far, the best!!!
she was wonderful to talk to. she put my daughter at ease immediately
Dr Kelly is amazing - I would never go to another doctor and I would recommend her to anyone. She is so caring and always listens to my concerns, no matter how trivial they are. She always works so hard to get the best care for my kids that wouldn't otherwise be available to me.
She is so amazing with the children! Very attentive and a great advocate for parents as well in solving issues.
Dr. Kelly always takes the time to do a thorough exam and answer questions. I couldn't recommend her more highly. Her intern was excellent as well.
We were very pleased with our experience at this visit. The doctor did a wonderful job of speaking to both myself and my daughter during the visit. My daughter left the office with her questions answered and knowing that her doctor would help her when / if she needed it.
Dr. Kelly is the BEST doctor in the world..feel so comfortable taking the kids to see her.
We waited almost an hour to see the doctor for our visit. She did apologize for us having to wait. It would have been nice if the nurse or someone came in to say she was running behind rather than me thinking we were forgotten about. Dr.Kelly is an awesome doctor and always thorough and wonderful with my young children.
there are very few receptionist ive ever met that i thought were exceptional. the pediatrician was awesome. i really appreciated how attentive she was to my children
Dr. Kelly always spends time with us and rrally shows care for our children! !
my child said he liked her
Dr. Kelly Heidenreich is absolutely the best doctor ever. Her compassion and care are beyond compare. She goes above and beyond, is very loving and easy to talk to. We are extremely fortunate to have found her and she is a valuable asset to your practice. We adore her!
I would have liked an opportunity to talk with doctor and/or nurse without my daughter present - but no opportunities were presented to me.
My daughter has been seeing Dr. Kelly for at least the last 10 years. She is the only doctor she will see when it comes time for her wellness check each year. We are very confident when we see her each year.
our appointment was for 2:15 pm, nurse was good but was not seen by doctor until 2:45 pm
Dr Heidenreich is always a top-notch provider. Always treating the patient and parents with respect. I value her opinion and help with my children
Dr. Kelly is great!! she takes the time to speak to the parent and child.
Dr. Heidenreich has been helping us through a very difficult time with our daughter and her ADHD, OCD and anxiety. she has gone out of her way to assist us in finding a psychiatrist and therapist for her, which has been exceedingly difficult.
So far we had nothing but good experiences at this office. Dr Kelly is very good with my child and communication with us on our concerns. I don't normally take time for surveys but wanted to with this one just to say how great Dr Kelly is.
D. Kelly is EXCELLENT!
Dr. Kelly is the best! We now live an hour away and will continue to see her regardless of the distance.
Our kids love Dr Kelly. I appreciate how she relates to them and really seems to enjoy their visits with her. We always try to see her for well checks.
everyone that we encountered at our visit were most excellent. My son is autistic and was recently traumatized from an emergency room experience over the summer. The staff was very calm and went out of their way to make the experience painless. He had no idea that the exam was even taking place. We really appreciate the time and patience that was spent with us.
We LOVE Dr. Kelly!
First time here. was recommended by many. Great to experience.
I am always happy with my experience when taking my children to the doctors. Thank you!!
Dr Kelly is wonderful! We prefer to see her over anyone else, even if that means having to drive to the furthest office if she is there. She is so understanding and compassionate, and incredibly competent. She has an excellent rapport with children as well as adults.
Dr. Kelly is amazing! She is the best Dr that my kids and even myself have ever seen. She is so compassionate and caring and always takes the time to listen. I know that she truly cares about my kids. I will travel to the office that is furthest away from us, just so that we can see her.
very good. receptive to our comments.
Dr. Kelly is the best Dr we have ever seen for all of my children! She is actually the best Dr I have EVER known. She has a great rapport with children and adults and has incredible concern for children and parents alike. She is so compassionate and thoughtful and always takes the time with her patients. She never makes you feel like she is in a hurry. I always refer people to her and I will travel to the furthest office from our house just to be able to have her see my children.
Dr. Kelly is a caring, smart, dedicated pediatrician. My child is going through some emotional stress and Dr. Kelly made her feel comfortable and gave my daughter and myself great medical advice and a plan to help the situation. we could not be more satisfied with her.
We love Dr. Kelly. She is so great with our girls.
We truly enjoy Dr. Kelly she is wonderful with my son and answering all our questions.
We love Dr. Kelly. She explains things in terms that we can understand. She doesn't judge you. She listened to our concerns. She offered helpful suggestions.
love Dr. Kelly!
Kelly was great
Dr. Kelly is a wonderful dr...she is so caring and really takes the time to talk with us.
Dr Kelly is an amazing provider, I am very pleased with choosing her for my sons care!
I love going here they're always so nice and helpful and I really feel good about how my daughter is cared for
The only complaint that I have it that we were not seen by the doctor until an hour after our appointment was scheduled.
Doctor Kelly Heidenreich is awesome! She has knows my kids well even though she only sees that once a year at well child check-ups. She goes out of her way to make sure I understand how healthy my girls are and how pleased she is. I greatly appreciate her sincere encouragement.
I absoulutley love Dr. Kelly! She really cares for my child and as a parent that makes me feel so good. I truly feel so grateful to have Dr. Kelly as our pediatrician.
Dr. Kelly is fantastic with our son! She has been a great provider to guide us through all of our "first born" questions and concerns. Very glad that we found her.
Dr. Kelly is always very friendly and attentive and has always gone above and beyond the call of duty when I have concerns about my child's health. She has returned phone call requests promptly and has even offered to work through lunch or stay late if we want to see her. She has been the doctor we make sure we see since our daughter was a newborn. She is simply fantastic!
Dr. Kelly is always wonderful to see. She knows my kids and interacts with them well. She takes an interest them and answers both my questions and theirs.
Dr. Kelly is always a pleasure to see
Dr. Kelly has a way of communicating with kids and getting them to understand. She never rushes and spends the necessary time talking with kids and parents. Very thankful for Dr. Kelly!
Dr. Kelly Is the BEST doctor I have ever seen or my kids have ever seen!
We've been seeing Dr. Kelly for 10 years. Love her and the staff
Dr. Kelly is an awesome physician!
Dr. Heidenreich is an amazing doctorand is always there to answer any questions we have.
Have always had nothing but the best care at this office, from all doctors & staff.
We love Dr Heidenreich. She is friendly and professional and fun and will continue to use her as our provider!
We always have a great visit with Dr. Kelly. She is excellent with the kids, addresses all of my questions and is easy to talk to any concern that I have.
Dr Kelly is great! She is always so nice and takes the extra time to answer all of my questions. I would highly recommend Dr Kelly!
We love Dr. Kelly! She is caring and understanding. She always takes the time to listen to our concerns about our children. We never feel rushed when we are with her. She knows our children's medical histories and we can always depend on her advice.
only real complaint was the wait time from the appointment until we were actually seen.
We love Dr. Kelly. She is the best!
Very professional and genuinely caring. Related very well to our teen boys, age appropriate exam and discussion. Made them feel comfortable. Thank you Dr. Heidenreich and nurse Sharon.
Dr. Heidenreich was particularly good at answering health questions and educating our curious 13 year son. Nurse Sharon was tremendously patient and kind when he was panicked over receiving a vaccination.
we love Dr. Kelly. my only bad experience was that we were in the patient room for 20 minutes or so before being seen. I'm fairly certain that the patient in the next room came in after us and was seen before us.
Excellent doctor! The only doctor we ask for when making our check up visits.
She was very thorough and caring! She listened to us and treated our daughter wonderfully! All of our questions were answered very informatively, and she made us feel welcome.
She is a great doctor and I will keep seeing her
We think the world of Dr. Kelly.
dr. Kelly is always the best, we do not look forward to our child needing to access healthcare, but we always look forward to Dr Kelly and are confident in her care of our child.
She's the best! We just have to wait a little longer than I'd like, but Dr. Kelly is worth the wait!
everyone was great, friendly and helpful
We absolutely love Dr. Kelly Heindenreich. She genuinely cares for her patients.
Dr. Heidenreich is an excellent doctor and we love coming to see her.
Dr Kelly and the entire team are the best! I trust her with my 3 children and she has been taking care of them all since birth!
We LOVE Dr. Kelly! We drive further to the other office to see her for appointments.
I love coming this office..I have been going there for eleven years and everyone is so friendly, caring and helpful in my daughters health and needs.
Dr. Kelly is excellent with communicating, listening, and providing the information you need. She takes her time and is thorough. she makes us feel welcome and comfortable.
We love Dr. Kelly she is the best!
Dr Kelly is awesome, we are always confident she will provide the care we need for our children
Dr. Kelly is an excellent doctor. she always takes the time to make sure she is connecting with my child so my child feels she is the patient and listens to my child's concerns and questions
We have been going to Dr. Kelly Heidenreich for 15 years. She is the best doctor I've taken all 4 of my kids to. She shows incredible concern for the kids and is very encouraging to parents. She is very knowledgeable and always takes the time with you and never rushes through the appt.
We always have excellent experiences with our Pediatrician. She is gery caring and compassionate towards my children.
Dr. Kelly is the best!
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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