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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, Jefferson Medical College Philadelphia, PA
University of Pittsburgh School of Medicine Pittsburgh, PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 97
Very good physical exam & made my son feel comfortable. Also s good listener to what I had to ask/say
dr Hanley is always very attentive to my child's needs as well as my own. she answers all questions and I never feel rushed. very thorough
I couldn't ask for a kinder more thorough & caring medical provider for my son.
The doctor was fabulous! my daughter was upset because she thought she was going to get a shot. the doctor took her time to make sure she was calm before she even began examining her.
fantastic provider!!! both of our children see Dr. Hanley and I wouldn't go anywhere else- she takes the time to listen to our concerns and provides helpful, realistic solutions and information. we always leave CCP feeling hopeful and/or reassured that our children are receiving the best possible care.
I have never had a problem with Dr. Hanley or Dr. Jackson! They are both EXCELLENT doctors and I have full trust in both of them to care for both of my daughters! There are times though when I have called the office with questions and have been met with a bit of an attitude. Some of the staff is not as kind as others. Unfortunately, I don't remember the names of those people but I will make a note if it happens again. For the most part the staff at CCP Norwin have been very kind and responsive when I've called and I'm very happy with CCP Norwin.
Love Dr. Hanley!!!
We absolutely love Dr Hanley! I go to her for both if my children and recommend her ti e everyone!
Dr. Hanley has been our doctor for many years and I feel she has a personal connection to our kids. She knows them from our many visits to the office and treats them kindly and respectfully. She listens to what they have to say and treats them like they are important. They are very comfortable with her.
we loved her!
We loved interacting with this physician! She was so great with my son, offered us great advice, and calmed a first time mom's fears. We are so happy we switched to be a part of CCP Norwin!
The best pediatricians a parent could ask for!!!
Dr. Hanley is very nice and she takes into consideration that I'm a first time mom and answers all my questions :) thank you!
Dr. Hanley is the best Doctor a family could ask for. She gets to know the entire family very well and truly listens.
Dr. Hanley has been a phenomenal pediatrician for my daughter. She is always playing with her or interacting with her and I trust her very much with the care of my daughter. She always takes into full consideration the concerns I have as a mom.
Always a pleasant experience with Dr. Hanley!
Love Dr. Handley she is very kind and is always helpful.
Dr Hanley is the best!!! meow!
Kristen Hanley is one of the best doctors my children have ever been to. she is so kind and respectful and my children love her. she's an amazing doctor!
all my kids like her and are corporatetive when seeing her
We always have excellent experiences with Dr. Hanley and CCP Norwin
Dr. Hanley is the best!!
My family loves Dr. Hanley!
Dr Hanley is always so personable and kind. she provides excellent care, and seems to remember each of her patients. She was very apologetic about running behind, and explained that a few earlier newborns were a bit late - totally understandable! Those first few weeks are always a scramble. she did not make us feel rushed however, and took the time to talk to us.
Dr. Hanley took the time to address my concerns and did not rush me. She listened to what I had to say and offered options to help my son.
We love Dr Hanley and she always does a great job with my kids.
I was recommended this pediatrician and I'm happy I was!
We just love Dr. Hanley! She treats parents and patients with respect and shows compassion for her job.
great first visit. looking forward to seeing Dr Hanley for future visits.
Dr. Hanley is by far the best physician for my child. I always recommend her to friends and family. She is personable and attentive.
listens and knows my child well
Always happy with Dr. Hanley
Always a great experience! I refer everyone to Dr Hanley-:)
Excellent care by Dr. Kristen Hanley
All of my kids love Dr. Hanley and actually look forward to going to the doctor!
Dr. Hanley always talks directly to my daughter and asks her how she is doing. She is kind and never rushes through appointments. She always takes time to answer any questions. Never a bad experience with Dr. Hanley! The office staff are also great!
Love Dr. Hanley!! She's great
All the doctor and PAs are amazing. I love betsy! Dr. Hanley is wonderful with my kids. The medical assistant and nurses are also great.
love Dr Hanley! She is so polite and professional. All three of my kids see her. she's our favorite doctor.
I used to see dr. Bautista, who no longer is at CCP Norwin. dr. Hanley is excellent and we will continue to make our appointments with her. she listens and is great with the kids. I would and have recommended her to friends
we absolutely love Dr. Hanley!! she is the best pediatrician !
Dr. Hanley is amazing!
great practice and the best doctor. She is wonderful with my daughter!!
All the Doctors and staff are wonderful.
this provider makes my daughter feel comfortable and answers her questions in a way she understands. we love her.
Dr. Hanley is a wonderful provider and I am so grateful for her and the time she takes to assist my children in getting better. I always leave the office knowing that she has my children's best interest. I appreciate her time!
Our daughters have been patients of Dr. Hanley for the past 8+ years. We have always been highly satisfied with Dr. Hanley every time she sees the girls. She always makes us feel that we are the only patients she has.
We love Dr. Hanley and will continue to come to this office as long as she is there.
love Dr. Hanley!
wait time was over 20 min, but not bad.
I drive about an hour and a half just to see Dr Hanley. she's wonderful.
dr. Hanley was extremely helpful in quelling my concerns about nutrition in relation to my child.
I am very happy with my child's care provider. She is genuinely interested in the development of my child and always makes me feel comfortable and at ease when asking for advice.
We love Dr.Handley she is the best!! Also the office staff is awesome. Thank you so much for you care you give my new born.
Dr Hanley has always done a great job take my care of our kids.
Dr. Hanley is amazing! I hope she never leaves this practice. I never worry about my kids with her. she is so polite, caring, and patient. My kids get excited to see her. seriously, best Doctor EVER!
Dr. Hanley is the Best. we wouldn't go to anyone else! she always takes her time, listens...has built a relationship with my daughter.
Wonderful visit! She collaborated with his other doctors (Pulmonology) and spent a lot of time with my son to get his concerns addressed in a timely manner.
I absolutely love Dr. Hanley and would 10/10 recommend her to my other friends!! Makes me feel very welcome there and puts my child's needs before anything.
I absolutely love Dr Hanley and would recommend her to anyone who asked
Dr. Hanley is always friendly and speaks directly to my child throughout the appt.
We love Dr. Hanley. She has a way of talking to my child so she's at ease and understands what she wants.
She was fantastic. He is very anxious at the doctors and she made him feel very comfortable.
We love Dr. Hanley and the staff at CCP Norwin
Always wonderful & friendly staff that listen to parents concerns.
Dr. Hanley is wonderful! We are very thankful for her and the great lengths she goes to for her patients and their families!
Dr. Hanley is our favorite. We do not live close to the office anymore but she is the reason we continue driving there for her care.
i love ccp norwin. the quality of care we receive there is excellent. I have full trust and faith in these doctors and respect their opinions. We love Dr Hanley and she gives my children her full attention and addresses all the concerns I have.
My son is very emotional at his doctor's appointments. The staff is always very understanding and are very professional and sympathetic to his fears of the office.
We have been with this dr since the birth of both my children I always recommend them as they are the best.
we LOVE Dr Hanley!
I would like highly recommend Dr. Hanley... She's an amazing and very caring doctor for my son.
We love Dr. Hanley, she's a great doctor!!
All of our 5 children have seen this office for many years and we've been extremely pleased with everything that they do for us and our children.
Dr. Hanley is a excellent. I was going as pleased with another Dr. at the facility.
All of us love Dr. Hanley (the kids included) and would recommend her to anyone!
excellent and thorough care was provided
i had never met her before this and she was AMAZING! A+++++
love how gentle everyone is with my newborn very trusting!!! love this.office and everyone is so nice!!!
I am so thankful I switched to Dr Hanley for my son. another pediatrician office blew off all of his tummy issue. she is always so helpful and is willing to lido anything we need to make my son better.
I've consider moving pediatricians due to the distance, but Dr. Hanley is great. I'll keep the drive for a great dr and staff.
Dr. Hanley is kind. She always speaks to my daughter on her level. Never a bad experience at CCP Norwin!
we always have a great experience here
my only complaint is that it is frequently very busy at CCPC Norwin, and that sometimes leads to longer waiting. however, CCPC Norwin is very good about fitting us in when my daughter is sick, the staff (even at the reception desk) remember my daughter despite seeing so many other children, and Dr. Hanley has the most excellent bedside manner. she doesn't rush through our visits, she always listens to my concerns and answers my questions, and she always does so I'm a warm and caring way.
My daughter has had a fever for 20 days, and within these 20 days we have numerous Dr's because we couldn't get in w Dr Handley. She was the only provider within the office and children's hospital to order a chest x-ray for her. It turns out my daughter has pneumonia. Thanks to her listening, and paying attention to what I said we prayerfully found the source of the fever. She's an amazing, caring provider and I recommend her to anyone.
Dr. Hanley is wonderful.
we absolutely love Dr Hanley. the nurses are very nice too
We love Dr Hanley and Nurse Susan. Two of the best!
I could not be happier with the care my son receives at Norwin CCP. Dr. Hanley is a wonderful doctor, the nurses and staff are also great!
She's the best ! Caring and kind
Dr. Hanley is excellent and one of the few doctors we encounter who is really concerned and spends as much time as we would like with us during our visits.
Dr. Hanley is an excellent doctor and is very very good professionally and personally.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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