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MD, Jefferson Medical College Philadelphia, PA
University of Pittsburgh Medical School Pittsburgh, PA University of Pittsburgh School of Medicine Pittsburgh, PA
Children's Hospital of Pittsburgh of UPMC
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 74
we always have a great experience here
my only complaint is that it is frequently very busy at CCPC Norwin, and that sometimes leads to longer waiting. however, CCPC Norwin is very good about fitting us in when my daughter is sick, the staff (even at the reception desk) remember my daughter despite seeing so many other children, and Dr. Hanley has the most excellent bedside manner. she doesn't rush through our visits, she always listens to my concerns and answers my questions, and she always does so I'm a warm and caring way.
My daughter has had a fever for 20 days, and within these 20 days we have numerous Dr's because we couldn't get in w Dr Handley. She was the only provider within the office and children's hospital to order a chest x-ray for her. It turns out my daughter has pneumonia. Thanks to her listening, and paying attention to what I said we prayerfully found the source of the fever. She's an amazing, caring provider and I recommend her to anyone.
Dr. Hanley is wonderful.
we absolutely love Dr Hanley. the nurses are very nice too
I could not be happier with the care my son receives at Norwin CCP. Dr. Hanley is a wonderful doctor, the nurses and staff are also great!
We love Dr Hanley and Nurse Susan. Two of the best!
She's the best ! Caring and kind
Dr. Hanley is an excellent doctor and is very very good professionally and personally.
Dr. Hanley is excellent and one of the few doctors we encounter who is really concerned and spends as much time as we would like with us during our visits.
I love Dr. Hanley.
I love dr Hanley. she is wonderful.
I am always pleased with the experience at this office
wonderful doctor, so pleased!
we were headed out of town days after the initial visit. we were concerned that we may need additional medical advice/medications. Dr. Hanley explained that she would be on call the weekend we would be away and to call in with any questions or concerns. fortunately, we did not need to, but the fact that she offered her support was greatly appreciated and made us feel so much more comfortable about leaving. she is wonderful.
great experience! positive team of providers
Dr. Hanley is a first rate pediatrician. I highly recommend her to all of my friends.
great doctors, great nurses and receptionists, caring, concerned, listen well, give great information
love dr hanley
She was very nice and we will be seeing her again
love this office and all staff
The office staff at CCP are always professional, courteous, and friendly. Dr. Hanley always makes us feel like we are her priority.
We love Dr Hanley. She really takes time with our son and is very knowledgeable. We could not be happier with Norwin CCP.
All Providers are excellent!
Dr. Hanley is amazing. She is very kind and easy to talk to regarding my child's health. She definitely does a fantastic job making connections with families. I love that she is familiar with my daughter's previous health conditions. I am always so relieved when we go to express care and she is there too. We feel confident with the decisions she makes regarding our daughter's health.
I absolutely adore Dr. Hanley and so does my little girl! She is the best pediatrician in the world and we are so lucky to have her!
Dr. Hanley is awesome!!!! And all the staff is to. I have never been so pleased with a pediatrician and her staff before. I have only good things to say about CCP Norwin.
excellent job in helping take care of our needs.
Dr. Hanley is amazing and by far our favorite at the office!! they are all wonderful though!!! wouldn't take my girls' anywhere else!!!
Dr. Hanley is always helpful and very knowledgeable. She treats her patients like family!
Dr. Hanley is wonderful! She is very patient and is great with children; she really put my son at ease and seemed to know how to connect with him. You can tell she really enjoys her work. The staff are always friendly to both me and my kids and really make an effort to be helpful.
Dr Hanley is AWESOME. Every time we make an appointment for my child we request her.
We love Dr. Hanley!
always a pleasure taking my children to see dr. Hanley at ccp-Norwin.
the care we receive is excellent and I highly recommend this practice!
Dr. Hanley is great. I have been seeing her for almost two years for both of my children. She is always so helpful.
We are new to the office and it was a great experience! No complaints or regrets about switching (although we were perfectly happy with the care at our last office as well, and switching was solely for convenience).
we are a first time patient and it was overall an awesome experience!
I could not be happier with Dr. Hanley or the staff at Norwin CCP. Everyone is always friendly, kind and knowledgeable. Dr. Hanley takes her time with my son, we never feel rushed and I feel very comfortable asking questions. I always leave the office feeling more confident as a parent.
I love bringing my kids to their check ups with Dr.Hanley they love her!
Absolutely LOVE Dr. Hanley - cant ask for a better doctor. Absolutely no complaints about her - she is amazing with my kids.
Sent us to Children's for low temperature and glad she did. We were admitted after the temperature was still low. I was glad Dr. Hanley erred on the safe side and sent us.
we adore dr Hanley. she is very nice and my son likes her a lot. she is easy to talk to and down to earth. very happy.
Great doctor and staff
We love Ccp norwin!
Dr Hanley is amazing!!
Dr Hanley is the best and she is the reason we drive to Irwin for great care
Dr. Hanley is the best. She makes me fell like an active participant in making decisions about my child and most importantly, she listens!
We love dr Hanley. She is great.
I am extremely pleased with CCP and dr Hanley
Dr. Hanley always sits down and chats with my daughter during her well visits. She is kind and never rushes through the appointment. My daughter loves seeing Dr. Hanley and is very comfortable with her.
Everything was great! Very very happy with everything at the office.
Dr. Hanley was a very compassionate physician. She set my mind at ease knowing my daughter was in good care. She listened to me and answered any questions I might of had.
Dr Hanley is hands down the best pediatrician I have ever had for my children. I have never met a doctor so caring, relatable, and down to earth. I will continue to stay with her as long as she will have us. I have already recommended her to several friends and will continue to do so.
I just switched to this pediatrician after recently moving to the area. I was so pleasantly surprised on how wonderful and caring everyone at this office is. Dr. Hanley is absolutely wonderful. I have never had a doctor care so much. She offered me help for a few problems I have been having with my twins, that their previous doctor would always just blow off. I am so happy with the care that they recieved from Dr. Hanley.
It was great. I also recamend the office to friends. Dr Hanley is so nice and we just love her.
We love this office!
Excellent experience with Dr. Hanley, she was very thorough and kind. She answered all of my "new mom" questions and reassured me.
we've always had great experiences. we love this practice.
the staff at CCP are always friendly, helpful and a joy to see. we've been there weekly, bi-weekly and monthly with this little one.
very professional. took the time to understand course of illness.
this office staff and dr Hanley are by far the best health care provider I have ever taken my children to! keep up the good work!!
Dr. Hanley always goes above and beyond when caring for my kids, and always takes into account my concerns. My kids love her and I am very confident in her knowledge and experience, as well as grateful for her understanding and compassion. The staff is also always wonderful and compassionate.
We love CCP-Norwin. One of the best practices we have ever been to
we love doctor Hanley and the receptionist
Dr. Hanley is an amazing doctor with a bedside manner that is soothing to children as well as their parents. I'm not able to put into words how lucky my family is to have her as our doctor.
Dr Hanley is one of the most easy to talk too, most caring doctor I have ever brought my children too!
Dr. Hanley is always very friendly and thorough. We never feel rushed by her.
Dr. Hanley is a wonderful pediatrician. We always prefer to see her over anyone else. Our kids love her!
This was the first time I saw this provider. My husband has seen her once previously with our daughter. I really liked her relatability and that she talked to me knowing that I have medical background. I treat dogs and cats, but I do understand symptoms and cause/effect. She realized this, and spoke to me in that manner. I appreciate that I was helping to make a decision in my daughter's care. I wouldn't hesitate to see this provider for routine care.
Our family has truly been blessed with the staff at ccp norwin for 15 years. I feel confident in the care all of my children have received. My youngest daughter was recently diagnosed with IIH. This has been a difficult and scary time ,partially trying to navigate through symptoms, specialists,medications, and side effects. Dr Hanley has helped us not only by medical questions, she has helped us am so grateful for Dr Hanley.prepare her for her return to normal activities such as school.I
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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