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Children's Hospital is ranked One of America's Best Children's Hospitals.
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MD, Jefferson Medical College Philadelphia, PA
University of Pittsburgh School of Medicine Pittsburgh, PA
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 92
Dr. Hanley always talks directly to my daughter and asks her how she is doing. She is kind and never rushes through appointments. She always takes time to answer any questions. Never a bad experience with Dr. Hanley! The office staff are also great!
Love Dr. Hanley!! She's great
love Dr Hanley! She is so polite and professional. All three of my kids see her. she's our favorite doctor.
All the doctor and PAs are amazing. I love betsy! Dr. Hanley is wonderful with my kids. The medical assistant and nurses are also great.
I used to see dr. Bautista, who no longer is at CCP Norwin. dr. Hanley is excellent and we will continue to make our appointments with her. she listens and is great with the kids. I would and have recommended her to friends
we absolutely love Dr. Hanley!! she is the best pediatrician !
Dr. Hanley is amazing!
great practice and the best doctor. She is wonderful with my daughter!!
All the Doctors and staff are wonderful.
this provider makes my daughter feel comfortable and answers her questions in a way she understands. we love her.
Dr. Hanley is a wonderful provider and I am so grateful for her and the time she takes to assist my children in getting better. I always leave the office knowing that she has my children's best interest. I appreciate her time!
Our daughters have been patients of Dr. Hanley for the past 8+ years. We have always been highly satisfied with Dr. Hanley every time she sees the girls. She always makes us feel that we are the only patients she has.
We love Dr. Hanley and will continue to come to this office as long as she is there.
love Dr. Hanley!
wait time was over 20 min, but not bad.
dr. Hanley was extremely helpful in quelling my concerns about nutrition in relation to my child.
I drive about an hour and a half just to see Dr Hanley. she's wonderful.
I am very happy with my child's care provider. She is genuinely interested in the development of my child and always makes me feel comfortable and at ease when asking for advice.
We love Dr.Handley she is the best!! Also the office staff is awesome. Thank you so much for you care you give my new born.
Dr Hanley has always done a great job take my care of our kids.
Dr. Hanley is amazing! I hope she never leaves this practice. I never worry about my kids with her. she is so polite, caring, and patient. My kids get excited to see her. seriously, best Doctor EVER!
Dr. Hanley is the Best. we wouldn't go to anyone else! she always takes her time, listens...has built a relationship with my daughter.
Wonderful visit! She collaborated with his other doctors (Pulmonology) and spent a lot of time with my son to get his concerns addressed in a timely manner.
I absolutely love Dr. Hanley and would 10/10 recommend her to my other friends!! Makes me feel very welcome there and puts my child's needs before anything.
I absolutely love Dr Hanley and would recommend her to anyone who asked
Dr. Hanley is always friendly and speaks directly to my child throughout the appt.
We love Dr. Hanley. She has a way of talking to my child so she's at ease and understands what she wants.
She was fantastic. He is very anxious at the doctors and she made him feel very comfortable.
We love Dr. Hanley and the staff at CCP Norwin
Always wonderful & friendly staff that listen to parents concerns.
Dr. Hanley is wonderful! We are very thankful for her and the great lengths she goes to for her patients and their families!
Dr. Hanley is our favorite. We do not live close to the office anymore but she is the reason we continue driving there for her care.
i love ccp norwin. the quality of care we receive there is excellent. I have full trust and faith in these doctors and respect their opinions. We love Dr Hanley and she gives my children her full attention and addresses all the concerns I have.
We have been with this dr since the birth of both my children I always recommend them as they are the best.
My son is very emotional at his doctor's appointments. The staff is always very understanding and are very professional and sympathetic to his fears of the office.
we LOVE Dr Hanley!
I would like highly recommend Dr. Hanley... She's an amazing and very caring doctor for my son.
We love Dr. Hanley, she's a great doctor!!
All of our 5 children have seen this office for many years and we've been extremely pleased with everything that they do for us and our children.
Dr. Hanley is a excellent. I was going as pleased with another Dr. at the facility.
excellent and thorough care was provided
All of us love Dr. Hanley (the kids included) and would recommend her to anyone!
i had never met her before this and she was AMAZING! A+++++
love how gentle everyone is with my newborn very trusting!!! love this.office and everyone is so nice!!!
I've consider moving pediatricians due to the distance, but Dr. Hanley is great. I'll keep the drive for a great dr and staff.
I am so thankful I switched to Dr Hanley for my son. another pediatrician office blew off all of his tummy issue. she is always so helpful and is willing to lido anything we need to make my son better.
Dr. Hanley is kind. She always speaks to my daughter on her level. Never a bad experience at CCP Norwin!
we always have a great experience here
my only complaint is that it is frequently very busy at CCPC Norwin, and that sometimes leads to longer waiting. however, CCPC Norwin is very good about fitting us in when my daughter is sick, the staff (even at the reception desk) remember my daughter despite seeing so many other children, and Dr. Hanley has the most excellent bedside manner. she doesn't rush through our visits, she always listens to my concerns and answers my questions, and she always does so I'm a warm and caring way.
My daughter has had a fever for 20 days, and within these 20 days we have numerous Dr's because we couldn't get in w Dr Handley. She was the only provider within the office and children's hospital to order a chest x-ray for her. It turns out my daughter has pneumonia. Thanks to her listening, and paying attention to what I said we prayerfully found the source of the fever. She's an amazing, caring provider and I recommend her to anyone.
Dr. Hanley is wonderful.
we absolutely love Dr Hanley. the nurses are very nice too
I could not be happier with the care my son receives at Norwin CCP. Dr. Hanley is a wonderful doctor, the nurses and staff are also great!
We love Dr Hanley and Nurse Susan. Two of the best!
She's the best ! Caring and kind
Dr. Hanley is excellent and one of the few doctors we encounter who is really concerned and spends as much time as we would like with us during our visits.
Dr. Hanley is an excellent doctor and is very very good professionally and personally.
I love Dr. Hanley.
I love dr Hanley. she is wonderful.
I am always pleased with the experience at this office
wonderful doctor, so pleased!
great experience! positive team of providers
we were headed out of town days after the initial visit. we were concerned that we may need additional medical advice/medications. Dr. Hanley explained that she would be on call the weekend we would be away and to call in with any questions or concerns. fortunately, we did not need to, but the fact that she offered her support was greatly appreciated and made us feel so much more comfortable about leaving. she is wonderful.
Dr. Hanley is a first rate pediatrician. I highly recommend her to all of my friends.
great doctors, great nurses and receptionists, caring, concerned, listen well, give great information
love dr hanley
She was very nice and we will be seeing her again
love this office and all staff
The office staff at CCP are always professional, courteous, and friendly. Dr. Hanley always makes us feel like we are her priority.
We love Dr Hanley. She really takes time with our son and is very knowledgeable. We could not be happier with Norwin CCP.
All Providers are excellent!
Dr. Hanley is amazing. She is very kind and easy to talk to regarding my child's health. She definitely does a fantastic job making connections with families. I love that she is familiar with my daughter's previous health conditions. I am always so relieved when we go to express care and she is there too. We feel confident with the decisions she makes regarding our daughter's health.
I absolutely adore Dr. Hanley and so does my little girl! She is the best pediatrician in the world and we are so lucky to have her!
Dr. Hanley is awesome!!!! And all the staff is to. I have never been so pleased with a pediatrician and her staff before. I have only good things to say about CCP Norwin.
excellent job in helping take care of our needs.
Dr. Hanley is amazing and by far our favorite at the office!! they are all wonderful though!!! wouldn't take my girls' anywhere else!!!
Dr. Hanley is always helpful and very knowledgeable. She treats her patients like family!
Dr. Hanley is wonderful! She is very patient and is great with children; she really put my son at ease and seemed to know how to connect with him. You can tell she really enjoys her work. The staff are always friendly to both me and my kids and really make an effort to be helpful.
Dr Hanley is AWESOME. Every time we make an appointment for my child we request her.
We love Dr. Hanley!
always a pleasure taking my children to see dr. Hanley at ccp-Norwin.
the care we receive is excellent and I highly recommend this practice!
Dr. Hanley is great. I have been seeing her for almost two years for both of my children. She is always so helpful.
We are new to the office and it was a great experience! No complaints or regrets about switching (although we were perfectly happy with the care at our last office as well, and switching was solely for convenience).
we are a first time patient and it was overall an awesome experience!
I could not be happier with Dr. Hanley or the staff at Norwin CCP. Everyone is always friendly, kind and knowledgeable. Dr. Hanley takes her time with my son, we never feel rushed and I feel very comfortable asking questions. I always leave the office feeling more confident as a parent.
I love bringing my kids to their check ups with Dr.Hanley they love her!
Absolutely LOVE Dr. Hanley - cant ask for a better doctor. Absolutely no complaints about her - she is amazing with my kids.
Sent us to Children's for low temperature and glad she did. We were admitted after the temperature was still low. I was glad Dr. Hanley erred on the safe side and sent us.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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