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Cornea and External DiseasesRefractive Surgery
MD, Tehran University of Medical Sciences Tehran, Iran
Tulane University School of Medicine New Orleans, LA
Duke Eye Center Dunham, NC
UPMC ShadysideUPMC PresbyterianUPMC St. MargaretUPMC Monroeville Surgical CenterChildren's Hospital of Pittsburgh of UPMCUPMC MercyUPMC Presbyterian South Surgery CenterUPMC Mercy South Side Surgery CenterUPMC Children's Surgery CentersUPMC East
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 34
My appointment was for 8:30am. I did not see the doctor until 9:45am. This is unacceptable. I was seen my the nurse assistant in a timely manner, but not the doctor.
First visit to Eye and Ear. Thus far pleased with overall care
the physician and staff are excellent . extremely long wait to be seen . my appt was for 815 and I was still there at 1030
I arrived at my 9:30 AM appointment at 9:15 AM, and at 9:30 the Technician took me in to check my eyes and run some tests. By about 9:50 AM, I was ushered into another waiting room. I waited there for about two hours, listening to a lot of patients complain, and would have left at 11:45 AM, except I interrupted n aide and said that I could not wait any longer, and she told me that I as next. I decided to wait, even though I had other appointments that day. There was never any communication about the delay, the reason for it, and when patients would be seen. I was grotesque.
I had a very good experience and am very happy with my experience.
I waited over 1.5 hours to see my physician for a 10 minute visit. If I am expected to arrive 15 minutes before my appointment, I should expect to be seen in a timely manner.
Excellent knowledgable provider!
My appointment with this provider was for 3:30 p.m. I did not see the MD until after 5:00 p.m. Total time in the office was from 3:10 p.m. until after 6:00 p.m. The provider was knowledgeable, the nurse commented that we were early and that's why the wait seemed longer. It was long, it did't seem long.
I had an ok health visit.
Excellent care from Dr Espandar
They were all very good and helpful. This was an eye exam - not regular health so a number of these questions do not seem to apply
my care provider answered any questions i had, in words i could understand.
I liked Dr. Expandar very much. She was very kind and explained my eye problem and the treatment in great detail.
Good Experience: Dr. Ladan Espandar reviewed my case of ocular rosacea and recommended over-the-counter product, GenTeal Gel. Using the Gel at bed time has eliminated all occurrences of my eye lids sticking shut and tearing the cornea since my 02/24/2016 visit. She wrote the product name, "GenTeal Gel," on paper for me, so I would know exactly what to buy and use. This Gel seems to have solved the dry eye problems at bed time; provides good lubricity, keeps eye (mostly my right eye) from sticking shut and tearing the cornea when I open after sleeping. The combination of care Dr. Espandar suggested, the Doxycycline Hyclate prescription, warm compress use (I bought the bead-type mask to stick in the microwave, from her office), eye drops during the day, and washing my eyelids have prevented any sties from forming in the last three months- when Dr. Espandar first saw me and made the Ocular rosacea diagnosis.
Staff and Dr. Espandar are always able to calm my worries and concerns. They work very closely with me in solving any problems that may arise. I highly recommend Eye & Ear and Dr. Espandar.
They were all wonderful. Very professional, friendly and seemed like they really enjoy there work and working with each other.
Dr. Espandar performed a laser procedure that resulted in my no longer needing reading glasses. She is very skilled and knowledgeable.
Referred to Dr. Espandar by my regular opthalmologist who at this point has not been able to diagnose my problem. Dr. Espandar was very easy to talk to and gave me hope that she may be able to diagnose what is going on.
The provider treated me well and assured me that the implant was not damaged and that all was well with my eye and that my eye was dry and she gave me the name of a gel I should use. I liked her.
Dr. Espandar was kind, caring, and provided the expertise that I needed for my ophthalmology needs. I was extremely impressed with her knowledge and treatment. She was very accommodating at scheduling me for surgeries and office visits that best suited my work schedule. I would highly recommend her services to anyone.
I had a great experience, very friendly and understandable staff...they took very good care of me.
They took very good care of me. I would recommend them to anyone!
good Doctor. Ordered test and set me up for another specialist when question on the results. I appreciated the phone call and prompt care.
Dr. Espandar is nice.
Dr. Espandar is the best doctor that I've seen in a while.
Everyone was very kind, considerate and helpful. The eye care doctors mannerism can use a little work. We were discussing treatment and then the doctor just got up and walked out. Did not even ask if I had any other questions and was not concerned that I was not understanding the eye massage instructions. I asked 3 different ways and was only told to follow the written instructions which were a little confusing. A little compassion when someone is struggling to understand everything would be nice.
Dr. Espandar was very thorough and pointed out to me that some of my health conditions could be related. She answered all my questions and suggested a new treatment that I intend to try. I have confidence in Dr. Espandar and I highly recommend her.
I asked for a second opinion for a failed cataract/multifocal lens operation and I received a better exam-testing-and recommended solution from the UPMC Eye Clinic and Doctor then I've had from my 4 year experience with my current vision services provider.
My care provider Dr. E is awesome..
Dr. Espendar is quite personable and has given me options for care.
Dr. Espandar did cataract surgery on both eye was very please with her surgery and care after surgery.
Answered all my questions and was very polite. Enjoyed my visit to upmc.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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