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Physician Assistant, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
BS, Saint Francis University Loretto, PA PA
Children's Hospital of Pittsburgh of UPMC
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 78
We love Marcy. She's always super friendly and eager to answer any questions i might have.
Marcy treats us and our children very well and we always get questions and concerns addressed at our visits. She is knowledgable and kind. We are appreciative of her.
First appointment at CCP Bedford transferred from a previous office. First impression was great, front desk staff was very welcoming and helpful. We saw Marcy for our first visit and she was very thorough and willing to listen to what the patient's mother (myself) had to say. Very pleased.
Provider very professional and kind.
amazing staff and physicians. we love Marcy!!!
Marcy makes my child feel comfortable. Sandi is an excellent nurse and is very caring. Reception does a great job for as busy as they are!
Pleased with the service provided
Love that they offer walk in service in the mornings that greatly helps when your child is suddenly sick during the night and you want to get them to a dr.
We love Marcy. she is so good with the kids.
Marcy took the time to listen to my concerns and examine my child to make a decision of how to treat his medical condition.
We love Marcy...Marcy is awesome!!!
our appointment time was 9am. We arrived around 8:43am we never got called up to the receptionist area until around 9:12am or later. We didn't see the Doctor until almost 10am and we didn't leave the office until 10:24am. I was a little upset at how long we were at the doctors just for a check up and it was morning hours.
My daughter is extremely picky and afraid of most doctors. Marcy was incredibly understanding regarding her fears and took time to show her the tools being used to ease her worries. I was very impressed with her patience, as most providers ask me to restrain my daughter in some way so they can proceed in checking her over.
overall good check-up
Marcy, Dr. Mullen, and the staff at CCP have always been great. We've been fortunate enough to have a pretty healthy kid so we typically only visit 1-2 times per year, but we've never had any issues with this office.
I have used this practice for all 3 of my children for over 18 years and am very happy with the care received. Marcy is so caring and responsive.
Provider was very kind, informative and knowledgeable.
Everyone is always so helpful when I can and we never have to wait for our appointment. Marcy is awesome.
I have been receiving care from this office throughout my childhood and young adult years. They have been great at always paying attention to my concerns that arise and making sure to explain everything in great detail.
Marcy is great and very understanding!!
we spent an excessive amount of time waiting in the waiting room and in the private room. our visit over an hour and a half for a 12- month check up, which is far too long
Marcy is excellent. Would like to keep her as our provider. She is very friendly, personable, looks/acts professional, and neat in appearance. She doesnt try to pressure me to change a decision I feel is best for my child. So appreciate her care.
Best provider. Won't go else where.
Marcy is thorough and she is great with babies and kids!
I have always had a wonderful experience when Marcy was the care provider for my children. This experience was exceptionally helpful. My son had an X-ray and the x-ray tech made a comment that had me worried about my child's health. I called the office twice and both nurses (Jennifer & Tracy) were kind and understood my concern. They both assured me I would be called as soon as they received his X-rays. Marcy called me with the results of my son's X-rays at 11:49 and she was leaving for the day at 12:00. I thoroughly appreciate the kindness and the willingness to go above and beyond their job expectations that I have received from Marcy and the nurses (Jennifer & Tracy).
Marcy is great, and the office staff is ALWAYS very helpful!
my daughter and I both love seeing Marcy. She is absolutely amazing with her and always seems to have her best interest in mind everytime. Marcy is the only provider I trust with my baby girl, nobody else has permission to care for my child. If Marcy isn't there, I always reschedule.
Marcy is always very nice!! The staff is very friendly and helpful.
My child has seen Marcy on many occasions and she, as well as I, love her. She is very caring and loving.
Marcy is wonderful!
We love Marcy. I feel very comfortable with her and she does a thorough assessment.
She caught illnesses that the emergency fui room overlooked 2 days before.
I understand that there are 2 providers but I got there 15 minutes before my appointment and there was 4or 5 people that came in after me and they were seen before my daughter was, not sure why this was but I was not very happy, neverless I am still going to continue to use ccp as my children's health care provider
My son loves seeing Marcy and he lights up every time we see her. She definitely a great provider and I would recommend her to anyone.
They remember us when we come, very respectful and courteous.
They are wonderful care providers. When my kids are sick going to them makes it like there are several moms helping me.
Marcy is great. The nurse was great too.
Marcy is awesome!
Marcy is a wonderful dr, she always shows compassion and care when we are there. she is very friendly and personable, I would recommend her to anyone!
My child has seen Marcy and the staff at CCP Children's Pediatrics (Formerly known as Dr. David Kerstetter's Pediatrics) since we have had her (at 10 months old). We have never had a problem. Everyone is friendly and professional. I wouldn't feel comfortable taking her anywhere else.
my child enjoys seeing the doctor.
Marcy is always professional and courteous to all of us. Wonderful provider!
Love Marcy, she is ALWAYS good and helpful
she is very nice my child likes her very much!
marcy is awesome!!
love, love, love Marcy and Sandy
all three of my children love seeing Marcy! She explains everything clearly and takes the time to talk with the children and myself.
love the care we get every time we go to the office.
The provider was easy to talk to and easy to understand. My child always feels comfortable with her.
very nice to us and deeply concerned about my daughters health
we love Marcy! She has been the main provider for both of my kids for 10 years.She is awesome!
they did very well with everything. they mabe my son feel very comfortable.
I am glad for the nursing staff and Marcy for explaining our concerns for our son to us better then his school can.
Both my children go to this provider, I would not go anywhere else. My girls love this provider. I also enjoy the process of each visit, my children get the care they need especially when they are sick and need to be seen right away.
it's nice that I have a doctor that is up to date on my child and friendly as well
Marcy Herzog is the BEST!!!My son refuses to see anyone else.The whole staff is excellent.
Marcy is always a sweet and caring doctor when we visit! Could not ask for a better PA for my children!!
we like Marcy and never had any problems with her.
the only comment I have is good that we have always been treated with respect by all who worked in this office.
Very nice staff and a very positive experience!
my 3 year old and 4 month old sons love Marcy! they trust her and she does great with them! I also trust her opinion and medical advice!
Marcy has a great personality and I don't feel rushed when she is talking to us.
My child will only see Marcy without crying and throwing a fit. My daughter has really taken well to seeing Marcy, even when she isn't feeling well or has to get her immunizations. Even though my child is only a year old, I let her choose her provider. I've never had any concerns with Mrs. Herzog and I believe strongly that she is a wonderful provider.
This was our first appointment after switching pediatricians due to moving from Pittsburgh - very pleased and impressed with the time and care that was shown by this provider.
Marcy and Dr. Mullen are 2 of the most caring and intelligent Drs i have ever had the pleasure of meeting. I would reccommend them to anyone in a heart beat! Love Bedford Pediatrics and their entire staff!
the provider is the best I have seen and heard of.
very respectful, answers questions immediately.
Marcy is great!
very good I felt like I wasn't being rushed through and I was able to take my time in asking questions and talking with the doctor
Marcy is wonderful and I would recommend her to anyone.
Dr Marcy is the only dr my son wishes to see at the office.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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