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Physician Assistant, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
BS, Saint Francis University Loretto, PA PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 62
I can not say enough good things about Marcy and Jane Hillenbrand. My son was born premature and came home on supplemental oxygen. For the past 16 months they have cared for my son in the most exceptional way. I feel so lucky to have this office as my sons medical provider.
Marcy is the absolute best. Always very informative and patient. We just love her.
Took the time to talk to my 16 month old and made her feel comfortable.
we love Marcy. my kids feel comfortable with her and she is easy to talk to about any issues we have.
It is always a pleasure to see Marcy! She is very nice and friendly!
she was very nice and patient with my son.
Marcy and Sandy are phenomenal at what they do in helping their patients. they are the reason we use this provider. They are exceptional women and we couldn't be happier with them. They definitely take the time with the patients and make them feel comfortable. We wouldn't go to anyone else but them.
Marcy Herzog is very thorough and answers and explains any questions and concerns. My boys feel comfortable and at ease when she examines them.
vary great pcp my children love her and find her safe to be around she makes them feel as if they are welcome and loved I have no can plants about her
Best Dr ever
Marcy is very dedicated professional and is always very helpful
Marcy Herzog was very thorough and willing to take the time to discuss all concerns. She had helpful suggestions and follow-up information.
the doctor we saw was very nice, helpful with her explanations.. it was the length of time we were stuck in the office that we didn't like. and also when you call to get a appointment it is always like a month away.
We love Marcy. She's always super friendly and eager to answer any questions i might have.
Marcy treats us and our children very well and we always get questions and concerns addressed at our visits. She is knowledgable and kind. We are appreciative of her.
First appointment at CCP Bedford transferred from a previous office. First impression was great, front desk staff was very welcoming and helpful. We saw Marcy for our first visit and she was very thorough and willing to listen to what the patient's mother (myself) had to say. Very pleased.
Provider very professional and kind.
amazing staff and physicians. we love Marcy!!!
Marcy makes my child feel comfortable. Sandi is an excellent nurse and is very caring. Reception does a great job for as busy as they are!
Pleased with the service provided
Love that they offer walk in service in the mornings that greatly helps when your child is suddenly sick during the night and you want to get them to a dr.
We love Marcy. she is so good with the kids.
We love Marcy...Marcy is awesome!!!
Marcy took the time to listen to my concerns and examine my child to make a decision of how to treat his medical condition.
our appointment time was 9am. We arrived around 8:43am we never got called up to the receptionist area until around 9:12am or later. We didn't see the Doctor until almost 10am and we didn't leave the office until 10:24am. I was a little upset at how long we were at the doctors just for a check up and it was morning hours.
My daughter is extremely picky and afraid of most doctors. Marcy was incredibly understanding regarding her fears and took time to show her the tools being used to ease her worries. I was very impressed with her patience, as most providers ask me to restrain my daughter in some way so they can proceed in checking her over.
overall good check-up
Marcy, Dr. Mullen, and the staff at CCP have always been great. We've been fortunate enough to have a pretty healthy kid so we typically only visit 1-2 times per year, but we've never had any issues with this office.
I have used this practice for all 3 of my children for over 18 years and am very happy with the care received. Marcy is so caring and responsive.
Provider was very kind, informative and knowledgeable.
Everyone is always so helpful when I can and we never have to wait for our appointment. Marcy is awesome.
I have been receiving care from this office throughout my childhood and young adult years. They have been great at always paying attention to my concerns that arise and making sure to explain everything in great detail.
Marcy is great and very understanding!!
we spent an excessive amount of time waiting in the waiting room and in the private room. our visit over an hour and a half for a 12- month check up, which is far too long
Marcy is excellent. Would like to keep her as our provider. She is very friendly, personable, looks/acts professional, and neat in appearance. She doesnt try to pressure me to change a decision I feel is best for my child. So appreciate her care.
Best provider. Won't go else where.
Marcy is thorough and she is great with babies and kids!
I have always had a wonderful experience when Marcy was the care provider for my children. This experience was exceptionally helpful. My son had an X-ray and the x-ray tech made a comment that had me worried about my child's health. I called the office twice and both nurses (Jennifer & Tracy) were kind and understood my concern. They both assured me I would be called as soon as they received his X-rays. Marcy called me with the results of my son's X-rays at 11:49 and she was leaving for the day at 12:00. I thoroughly appreciate the kindness and the willingness to go above and beyond their job expectations that I have received from Marcy and the nurses (Jennifer & Tracy).
Marcy is great, and the office staff is ALWAYS very helpful!
my daughter and I both love seeing Marcy. She is absolutely amazing with her and always seems to have her best interest in mind everytime. Marcy is the only provider I trust with my baby girl, nobody else has permission to care for my child. If Marcy isn't there, I always reschedule.
Marcy is always very nice!! The staff is very friendly and helpful.
My child has seen Marcy on many occasions and she, as well as I, love her. She is very caring and loving.
Marcy is wonderful!
We love Marcy. I feel very comfortable with her and she does a thorough assessment.
She caught illnesses that the emergency fui room overlooked 2 days before.
I understand that there are 2 providers but I got there 15 minutes before my appointment and there was 4or 5 people that came in after me and they were seen before my daughter was, not sure why this was but I was not very happy, neverless I am still going to continue to use ccp as my children's health care provider
My son loves seeing Marcy and he lights up every time we see her. She definitely a great provider and I would recommend her to anyone.
They remember us when we come, very respectful and courteous.
They are wonderful care providers. When my kids are sick going to them makes it like there are several moms helping me.
Marcy is awesome!
Marcy is great. The nurse was great too.
Marcy is a wonderful dr, she always shows compassion and care when we are there. she is very friendly and personable, I would recommend her to anyone!
My child has seen Marcy and the staff at CCP Children's Pediatrics (Formerly known as Dr. David Kerstetter's Pediatrics) since we have had her (at 10 months old). We have never had a problem. Everyone is friendly and professional. I wouldn't feel comfortable taking her anywhere else.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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Interested in giving to Children's Hospital? Visit Children's Hospital of Pittsburgh Foundation's website to make a donation online.