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MD, Medical University of Ohio at Toledo Toledo, OH
University of Pittsburgh Medical School Pittsburgh, PA University of Pittsburgh School of Medicine Pittsburgh, PA
UPMC McKeesportUPMC St. MargaretUPMC PassavantChildren's Hospital of Pittsburgh of UPMCUPMC Children's Surgery CentersUPMC East
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 171
Dr and staff were very professional and personable.
Was very knowledgeable about medical history. Very helpful
all care was excellant
Dr McElwain and her staff are superior
Always a pleasure to see Dr. Mcilwean, a very kind and caring doctor.
will go again to this doctor for all ENT needs. would highly recommend to others. The perfect model of what a doctor should be.
I am so pleased that Dr Hyder and a friend both referred me to Dr Mc Elwain....I even told her that I love coming there that she is one of the best doctors I have and even though at times i am scared her and the staff make it alright. This last visit again I was shown so much concern about my problem! I could go on and on if you need a referral for her please contact me!
I felt the doctor was very dismissive of my concerns. I would not return to this office.
glad I went they knew my problem right away
overall visit went very well
Anything rated other than very good is not a reflection on the staff...the questions are just not relevant or applicable. Dr. McElwain and her staff are terrific and I have only positive things to say.
Always professional kind, and complete.
Dr. McElwain is one of the best doctors we've been to. I highly recommend her and the staff and she's taken very good care of my son.
Dr McElwain is always thorough and caring. I always understand fully about my condition and get answers to my questions
i had a great experience. they were very knowledgeable, took care of the problem in a timely matter. i was very comfortable and would recommend them to anybody
Dr and staff very professional.
Very professional care. Pleased with the doctor and all the staff.
I told Dr. McElwain that her staff is the friendliest and most professional group I've even encountered at any doctors office. They are fantastic and I have referred many friends to her office for care.
friendly and excellent care
all was good
Being inquisitive by nature, I often have questions about my medical care--how or why certain procedures are selected; long term expected needs; etc. Dr. McElwain is always patient and thorough in answering all my questions.
EVERYTHING WENT SMOOTHLY.
I highly recommend Dr. McElwain and her staff.
Dr McElwain and her staff are wonderful!
She is great!!! Have been coming to her for years to have my ears cleaned..........
Dr McElwain is awesome! She answered all my questions and did a great job with my procedure. I will be recommending her to everyone I know that needs an ENT doc.
The Doc was great excellent bedside manner
Dr McElwain is an excellent doctor and I travel over an hour to see her. Her staff is very professional and kind.
There is no ENT that could be better than Dr. McElwain. She is "above and beyond", a phrase UPMC can appreciate. I have told her how blessed we are to have her and are truly grateful for her care. She is thorough, caring, and takes time to answer all my questions and concerns.
The doctor is very through and looks at present and past visit concerns. I am very satisfied.
In my opinion, Dr. McElwain is one of the best Ears, Nose and Throat doctors in the Cranberry Twp. Area.
All very good. Anything marked as "fair" was simply not applicable. It does not represent a negative review. There should bed a N/A rating.
Doctor McElwain is very knowledgeable regarding my specific ENT needs and is familiar with my medical history . She regards both for my particular needs . I have a high degree of confidence with her personal interest in my concerns .
Staff is very friendly courteous & professional.
Wait time was too long. I did not see the doctor until 45 minutes past my appointment time.
Excellent care. I also decided to cont. to see this physician due to her level of education...i.e. MD/PHD & Board Certified vs DO.
I personally liked Dr. McElwain very much. she was very thorough in her explanation of all of my child's needs. Her staff was quick to have all my paperwork ready with friendly smiles and overall it was a very good experience. My daughter recovered well after her surgery and is breathing better and sleeping better than she ever has. For that, I am grateful.
Thorough, professional, caring, polite. All words to describe the doctor and staff.
Dr. McElwain and her office and staff have been exceptional. I would highly recommend her to anyone needing the medical attention she provides. I cannot express how grateful I am that I was treated by her.
I found the overall experience excellent and the staff showed great care in finding out if the testing I needed was covered by my insurance and let me know in a very short time.
appointment 11:45 was in exam room 11:30, waiting room was empty. saw dr @ 12:25.
not all questions pertain to my visit. good experience with this visit.
she is the best out there , that's why I go there. never a question unanwsered
Have always been satisfied with the staff and services rendered.
I have seen Dr.McEllwain for over 15 years. She is the best!
Focus was on my hearing and wax removal and whether there was any deterioration of hearing and need for hearing aid. Dr. McElwein was very helpful.
doctor didnt explain what she saw after the exam, why she recommended surgery and was quick to usher me to out. i would not go back.
Dr. Mcelwain was very friendly and understanding, and I was very happy to see a doctor that took me seriously, and was interested in my health.
Dr. McElwain was even considerate enough to attend to a concern I had which was not in her specific field.
The staff was all very friendly.
Top notch as always.
An AMAZING DOCTOR...so easy for me to talk to her. She listens it is like talking to a friend and ,y care is wonderful. They know I am nervous and not hearing makes it worse and they talk loud enough and they dont mumble I can not say enough about this practice. I have seen numerous ENTs in the past but none of them treated me llike they really cared! i have already told my daughter if my grandson ever needs one she WILL be taking him there! I can not wait to get my hearing aids which would never have happened with out Dr. mcElwain!
I have never in life went to a provider who was so thorough with an explanation of what she was going to test on with me. she was the most educated and most kind provider I've ever been to in my life. I want to thank her from the bottom of my heart for helping me find answers and helping me feel better. I love this place and I'll definitely come back whenever something is going on.
Dr. McElwain was kind enough to accommodate us by seeing my daughter earlier than the scheduled appointment due to an error on our part. It was most appreciated.
This was the first visit attempting to solve an age old sinus problem - the testing, checking, and discussion were more than satisfactory.
I was rather short on time as I had to return to work when finished with the appointment to participate in a webinar. The doctor and staff accommodated me to get me back to work quickly and gave me plenty of time to prepare. Much appreciated.
I was extremely happy with the doctor and staff. Their professionalism exceeded my expectations. They were all very organised and worked efficiently.
Wonderful to work with great Doctor.
Dr. McElwain and her staff are fantastic. Very friendly and I never feel like they are rushing to get me out of there.
Dr. McElwain is first-class!
My contacts with Dr. McElwain have always been very good. She shows concern about my condition.
Every visit everyone is very friendly but professional. No complaints about anyone.
The Physician and office staff are all very professional, knowledgeable and kind. Everyone works well together, all are very pleasant.
Dr. McElwain and staff are always very kind, courteous and professional. Some of these questions really do no apply as I am not in pain, I did not have a new concern to discuss and there were no calls to return. I have nothing, however, but praise for this group of medical professionals and I am always thankful for their wonderful care.
Care at this office is always excellent. I didn't have any compliants at this visit.....
Nice clean facility. Nice friendly staff.
very comfortable office to visit-clean, staff is efficient and Dr. McElwain is great. Makes you feel at ease.
Top notch care as always.
All of the staff members were very professional, treated me with respect and answered all of my questions. The physician is wonderful and I would not hesitate to refer others to her. Also, the office was organized and extremely clean!
This provider has always been professional and has a great bedside manner. She is always concerned about my issues and problems
First time I've visited this office. Dr. McEwan and her staff were professional and very friendly, and showed immediate concern for my condition. Thank you to all.
Dr. McElwain is excellent. I have recommended her to others. Jenny the audiologist is also very attentive to me and my needs, thank you for your care.
Great doctor. Always a pleasure to be under her care.
Dr. McElwain and her staff went above and beyond the call of duty to assist with my particular need regarding an FAA medical question. She has worked with my family in the past and has always provided excellent care.
My visit was very good. Everyone was caring and helpful. I will recommend this office.
caring and attentive.
She is a very excellent physician.
Excellent experience all around.
i was impressed with the provider's knowledge regarding my condition. While we agreed to disagree with certain future treatment and testing recommendations, the doctor was clear in her reasoning for the recommendations----although I think my reasoning was also valid.
We absolutely loved dr mcelwain and have recommended her highly to a few other friends. She was excellent with us and our son and we were extremely pleased!
Very pleased with the service received.
Staff was very friendly and Dr. was very helpful and answered all my questions.
This was my 2nd visit to Dr. McElwain....i am so grateful to have her and her staff taking care of me! I knew everything that was going to be done and why! i was a nervous wreck both times because I couldn't hear and she confirmed that I really couldn't hear. After placing a tube in my ear and explaining the care I needed to do I was so much more relaxed. The care and most importantly talking to me so I could hear her made everything to easier on me. She will be working with OVR to get me hearing aids as the damage of many ear infections has taken a toll on me. I highly recommend her and her staff! I have already told many people about her! UPMC you are lucky to have her and her staff. TY
Professional and personable. Very informative.
Excellent experience at a time when I was very sick and vulnerable.
very respectful, took appropriate amount of time with us, interacted very well with my teenage son
She took the time to listen to me, and address all issues while explaining what she was doing, why further testing would be needed, and what to expect.
The dr was very thorough. She explained everything. Very courteous .
Doctor really seemed concentrated on me and determined to take care of all of my complaints and concerns. Really really like her style .
Some of these questions did not pertain to me so I didn't answer them Also, I answered one question with "usually" because I didn't understand the question. I have only good and positive interactions with Dr. McElwain and her staff. They are very professional. listen attentively and answer questions thoroughly, and schedule my appoints promptly and with urgency when necessary.
The staff were very helpful in all of my needs
Very thorough exam and explanation of my concerns
The office staff, nurses and doctor were all professional and very courteous! I would definitely visit this office again if I need to.
Dr. McElwain is the upmost professional . She always takes the time to answer all my questions , even if they agree reptitive from previous office visits . Not only is she interested in my overall health but she is interested in my life in general . Her staff , especially Amber and Jessica , do all they can to make me feel comfortable . Amber went out of her way on phone conversations to find the answer to my questions .
Very efficient, friendly and empathetic
Excellent care, very helpful
Very competent and responsive to my questions and concerns.
Office staff is very nice. Provider is prompt and friendly.
Dr. McElwain is a wonderful doctor, and I always have good care when I see her.
Very compassionate, knowledgeable Doctor. She only treats me for my ears and throats, but I like her
Great doctor, with a great "bedside" manner.
I was so impressed with Dr McElwain and her staff. From the moment I walked through the door, everyone was friendly, courteous and gave the best care possible. She is a wonderful physician who has surrounded herself with equally wonderful staff. From the receptionist to the medical assistants to the audiologist--- everyone was absolutely fantastic. Dr. McElwain and her office should serve as a model for the UPMC system as to how to provide exceptional care! I couldn't be more impressed!!
I have always had very good experiences at this office. They are very professional and helpful.
Dr. McElwain is an outstanding physician to whom I frequently refer patients. She has always correctly diagnosed my illnesses and provided appropriate and immediate care. In every instance, I have begun feeling relief within hours of her treatment.
All were very cordial
Very good experience. Went into examine room on my appt. time, dr. and assistant very pleasant and knowledgeable.
Dr. is excellent
My experience in Dr. McElwain's office has always been very good. Great doctor and staff. Nothing negative to report.
Always EXCELLENT care !
Very good provider
Great office doctor and staff.
She is fantastic; the best!!!!!
Excellent care! was particularly impressed by cleanliness of treatment room and surrounding office space as well as provider and staff
Very prompt and professional. I appreciated being told every about every step she was going to do. It was an awesome visit, honestly, the best dr visit of my life. I've already share the practice name with friends.
Very professional in all areas
Very well taken care of .
It was a very good experience overall.
Excellent staff. I would and have recommend this office. They all have great people skills and are extremely professional.
I'm pleased with my care and with the result. I can HEAR.
very professional and interested in my overall well being . I have recommended her to family and friends.
Dr. McElwain is one of the best doctors I bring my children to. I feel so comfortable going to see her and when I leave!!!!!!!
A wonderful and caring doctor
WAS FRIENDLY, EASY TO TALK WITH AND COMPETENT.
Felt the doctor was very professional and felt very comfortable with the visit. Would recommend her to family/friends.
Dr. McElwain is a consummate pro and you just know she is giving it to you straight.
Received what I expected. A plus!!!!
Dr. M. was great. Both my husband and I saw her for the first time, both felt she was above average in all areas.
Dr. McElwain always does a great job with our daughters and her staff are always friendly :)
We always received prompt excellent care from this provider
They did a great job of describing what I should be doing and how to do it.
The staff was extremely helpful and Dr McElwain was awesome. The surgery, Septoplasy, has made me feel 200% better almost instantly not to mention the new smells obtained. She did a fabulous job. I am VERY HAPPY and should have had this done years ago! Thank You Very Much!
Doctor McElwain is always kind and caring, as well as knowledgeable and up to date on my medical history.
I had a wonderful experience with this appointment! Beginning with Cami the receptionist and it continued with the Physician, Dr. McElwain. Dr. McElwain was very respectful, kind and listened to my concerns. During the procedure her voice was calming and reassuring. I would definitely recommend this Practice!
Dr McElwain and staff are fantastic
Dr. McElwain and her staff are terrific and always wonderful to see. No complaints from this patient.
really like and respect her
I was very impressed with Dr McElwan.
I struggle with an anxiety disability and my treatment at this office is always professional, thorough, very importantly, stress-free.
The doctor was great and treated me with respect and courtesy. She is wonderful!
She is an excellent doctor
Adjectives I would use to describe would be professional, confident and knowledgeable.
I was pleased with my appointment with doctor. she was very helpful in the treatment of the conditions the had asked off.
I felt dr. should have explained my condition more and told me about the treatment regimen as opposed to the nurse
is very good and it's better from other According to my experience in this area
She took the time and listened to my comments
Excellent provider, washed her hands several times, explained everything
I have been looking for help for almost one year and she found what was wrong in a few minutes. She is an excellent doctor.
I really loved the staff and the Dr. very professional I do believe that she can help me. I really like her.
I respect this physician very much. So much so I would not go to any other ears, nose, and throat doctor.
the doctor understands my condition and was very helpful in working toward a solution.
I do not believe that she listened to my concerns. She pretty much dismissed many of my symptoms & the findings of the referring doctor. She looked in my nose & said I have acid reflux and prescribed TWO antacids. According to my gastroenterologist who performed an endoscopy, I do not have acid reflux. She sloughed off my questions about my chronic congestion, constant runny nose & headaches.
Very professional and cordial.
The entire experience was great. I am from Texas and was out of town on business. Seriously the best doctors office experience I have ever had. I would highly recommend Dr. McElwain to anyone.... Thank you kindly for giving me confidence in doctors again.
She was empathetic, professional, calm--in no hurry-kind and answered any questions I had. I would very much recommend her to anyone.
Doctor surprised me when she said my problem was not sinus because all doctors I have gone to previously said my problem was due to sinus. I believe this provider is correct because all of the treatments I tried, none seemed to help. I certainly hope with her suggestions I will be feeling better. I am very much impressed with the results of my visitation.
doctor and staff met all of my expectations.
I was very impressed with Dr. McElwain and her staff.
This was my first visit with Dr. McElwain. I was impressed with her calm demeanor and gentleness during my exam. She seemed very thorough.
Dr. McElwain was excellent.....knowledgeable, friendly and explained things very well!
very thorough and helpful.
Very friendly, professional, yet approachable
Very knowledgeable and well concerned about my medical issues. Prompt, dedicated and shows ingerest for patients. Over and above other ENT doctors I have seen in the past. Highly would recommend others for their needs or concerns.
Immediately, I felt as if I had seen her before. She was so extremely concerned about my problem and so very kind and caring, and a brilliant physician.
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