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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, University of Michigan Medical School Ann Arbor, MI
UPMC Children's Hospital of Pittsburgh Pittsburgh, PA USA
UPMC Children's Hospital of PittsburghUPMC Magee-Womens Hospital
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 90
wonderful no-nonsense and kind physician. the archetype pediatrician
Dr. Koenig seems to have a script that he uses with all of his patients. I didn't feel that he was really listening to us or focusing on my child. For example, when he asked about potty training, he didn't really listen to our response but went ahead with what felt like generic, standard advice. This is fine because we don't really need help with this, but it makes the visits seem fairly useless and unnecessary. I also would have preferred that he talk through his examination with my child as opposed to directing the conversation toward my husband and I. At three years old, my child is curious and interested in what is happening around and to him - I feel that his medical care should reflect this.
de koenig was very thorough , very holistic with all aspects of our sons mental physical health, life in general.
We have always loved Dr. Koenig he talks to my son and that means a lot,, he really cares,, very thorough
I have been taking my children to Dr. Koenig for 20 years. He is an excellent doctor. He is always interested in the children's lives, not just their current physical condition. He always explains events, conditions, medications, and social activities relevant to their age in terms they can understand.
Our experiences have been good so far.
we love Dr Koenig and CCP
This was our first visit since moving to the area and Dr. Koenig was very gentle yet firm, my son seemed to be in a trance when Dr. Koenig examined him. My son is typically strong-willed and lets you know it, so I was very impressed!
Dr. Koenig is an amazing doctor. great with my kids
my son has been seeing Dr. Koenig since he was a newborn. he listens to me and my concerns and explains things to me and my child. I have recommended him to several people.
Dr Koenig is an excellent Doctor and I would recommend him to all
I know people who rank this provider one of the top in their choices to see their children, but I didn't see a great bedside manner for a younger child. The provider could tell my child was apprehensive when he walked in the door. He didn't try to chit chat or make her smile. When he went to check her ears I said, "he is looking for bunnies" because it was something the provider I like her to see regularly volunteered at the last sick visit when we first met her. This provider didn't pick up on it as an invitation to play along. The visit was more uncomfortable than it needed to be for the child, the parent, and the provider.
We could not be happier with Dr. Koenig. He has the best interest and care for all three of our children.
My care provides was not only knowledgeable and medically experienced, he took the time to provide me health and life tips. He actually cared about me.
I am extremely upset that dr Koenig partially retracted my sons intact foreskin when I asked him not to.
the doctor spoke to my kids about sensitive subjects in an easy to understand... non embarrassing way... he did an excellent job
the doctor made the kids feel at ease
very comforting and helpful
Dr. Koenig always make the patient feel comfortable.
He brought a potential concern to my attention and ordered a test to get further information.
Very helpful staff. Dr Koenig keeps it simple and gives me confidence as a parent.
Dr. Koenig always makes sure to take plenty of time with us - I always leave feeling like my concerns/questions were addressed appropriately. He even asked the boys if they had questions at the end of the visit.
very professional and efficient.
Dr. Mark Koenig has been our boys' doctor since birth. We have been satisfied with the over all care we receive. A couple times, I feel I have had to make my voice heard by speaking up and doing so repeatedly.
Dr. Koenig critically assessed my child's problem and came up with a very reasonable plan. He also discussed next steps if the medication he prescribed does not resolve the issue. I always feel very comfortable taking my child to CCP.
absolutely love Dr. Koenig! would recommend him any time !
we love dr. Koenig!
Dr. Koenig always spends a good deal of time with my children. he is very thorough and kind. he always makes sure we have no questions. if he feels he has one, he can see that. he is a fantastic provider.
My child has been seeing Dr. Koenig for the past 15 years and I would continue to see him. He is always patient and explains everything to not only myself but to my child. I would not want to receive care anywhere else.
provider does not listen well when asked questions. completely ignored one of my questions
Dr. Koenig is the best! He listens and always has helpful recommendations. I trust him to take care of my son, and I would recommend him.
I brought my son in for flu symptoms and the doctor insisted it was everything else but the flu, because the flu season is officially over. So he swabbed his throat for strep, which he had to redo and the second time made my son throw up, which he's never done before. Then the doctor try to say that my son was just gag sensitive. Then he printed me out a sheet to get blood drawn for mono and promptly left the room without a good bye or anything. I didn't even realize the visit was over and just stood there for a minute. And of course he didn't have mono, but I have been treating him for flu symptoms. I'm very disappointed.
doctors were kind and knowledgeable. it was comforting hearing reassuring information and answers to our questions.
we love Dr Koenig!
Dr. Koenig is not my children's regular provider, but we've always loved seeing him when Dr. Tucker is not available. He is great with our kids and has always addressed any concern we have had. He's a great doctor!
I have gone to the same Dr since birth. I will be turning 21 and now I have to find another provider, this is upsetting to me. I have always enjoyed my visits here.
The office always gets us in for a sick visit the same day. Dr Koenig always listens to us and spends a lot of time with us and I feel confident in his care.
A Great provider
My son was not happy about going to the doctor and told Dr. Koenig that he did not like it there. By the end of the visit my son was laughing with him. When we got in the car my son asked if he was a doctor doctor. I told him yes and he asked to see Dr. Koenig for his visits. Thank you for making my son feel comfortable.
Care provider did not listen and seemed annoyed at my questions
Dr. Koenig is an exemplary, compassionate, and knowledgable care provider
Dr Koenig is always so patient with my son. He helps ease the child's fears and keeps them distracted. He is always so pleasant and friendly...
We usually see Dr. Gordon. Every experience is a great one. She's a great Dr.
I have three kids and all their appointments were back to back and we got in and out with in an hour! It was great!
We are very fortunate to have Dr. Koenig as our children's physician all these years. He is a dedicated doctor and takes his time every time he sees our boys.
This is the first time we saw Dr. Koenig, My son and I are very pleased with his care and will schedule all future appts with him.
Dr Koenig is always very patient & thorough with our visits. He addresses all of my concerns & explains things easily. Most importantly my kids feel comfortable with him & always tell him how they are. He tells them what he is checking them for, what his findings are, & what his prescribed treatment is. I think this is important to help children feel comfortable & confident with doctors. The staff is equally efficient & kind. If I call with a concern we are usually seen that day.
We always have a wonderful experience.....
Dr. Koenig is THE best!
The doctor and staff consistently provide a high quality of care to my family, and that means so much to us. Thank you.
Great practice! Both drs. and nurses are great.
Dr. Koenig took the time to listen to my son's questions and answered them all to his satisfaction.
Excellent physician, excellent staff.
very professional and thorough
always a pleasure to see dr Koenig, he's very experienced & very easy with my kids, trust his judgement fully
AGAIN, WAAAY too fast talking doctor we feel just doesn't take the time out to actually listen to what we are saying. We let our son go in alone hoping he would listen to him. Clearly we were wrong.We are either extremely stupid parents or we both just feel the doctor doesn't have time to listen to us. We like him as a person, he just makes us feel like he doesn't have the time for us.
Dr. Koenig is fantastic.
We LOVE Dr Koenig! your team at CCP is fantastic!
Dr Koenig is the best. no nonsense and caring
I thought I was crazy last time that maybe I miss the doctor washing his hands so this time I paid particular attention. he did not uses soap just ran his fingertips under running water for a few seconds before he STUCK THEM IN MY CHILDS MOUTH. I am completely disgusted by this. and doubt I will see this doctor for our next visit if ever again.
Kind, knowledgeable, professional, easy to talk to
All interactions were very positive
Dr Koenig is very caring and informative, and all of the staff in this office are exceptional.
physician did not introduce self nor wash hands prior to seeing child upon entering the room
Dr Koenig is the best pediatrician
Overall a great provider. I did call Dr. Koenig and left two messages for a call backs prior to being seen this day in the office. The calls were not returned. I am not sure what was up with that.
always a great visit. glad that my kids can keep seeing the doctor during college years
best visit yet. No time spent in the waiting room or exam room. things have really improved.
provider needed to introduce himself when he came in....he didn't do so for quite a bit. This was our first encounter with him
He was good with my daughter . It seemed like he could care less about being friendly to me (her mother) . he didn't even say bye to me when he left the room.
everyone is always friendly
We decided to see a different provider for this well check after meeting this provider when my child had been sick. He was great.
Dr Koenig is very thorough when considering the best care needed for both of my children. The organization of the office hours & doctors that are staffed allows my kids to be seen the same day as my concerns.
Appointment felt a little rushed.
Excellent - Dr Koenig was my son's primary care doctor until he turned 18 and left pediatric care. Would recommend him to anyone. He was also my daughter's (the patient for this survey) until she reached puberty and at that point, she just preferred to see a female doctor. She now usually sees a female Dr in the group.
I have had all three of my children here at CCP Natrona Heights. Tgey have always been kind, helpful to myself and my children
GREAT little wait time,EXCELLENT STAFF! THANK YOU ALL! ;)
excellent office and office staff I am appreciative of the entire office as well as the pediatricians
Dr Koenig is absolutely fantastic. office staff as well.
We walked in at the very end of the sick child hours (five min before close) and they still saw us. I had just gotten home from work and turned right around to take her to there. They were all very understanding and forgiving us walking in at the absolute last minute, and I'm so glad they saw her because she really needed to be seen immediately. They made sure we had our prescription called in before we left and urged her to start on it that night. Thank you so much to Dr. Koenig and the team that were still there so late!
Wonderful Doctor and staff for 16 years.
I was very impressed with Dr. Koenig. He is great!
I was very impressed with Dr. K. He is not our usual doc, as we attended the walk-in clinic that day. He was warm and friendly, very professional, and talked with and questioned my 12 y/o dtr- not me- about her condition, which I thought was very appropriate and respectful to her. Most doc's would talk with me about her, but Dr. K didn't. I liked that a lot. He did address me as appropriate too, which was also very good. Very good experience!
excellent Dr's at CCP! I'm so blessed to have them as my sons Drs!
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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