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Spends Enough Time with You
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Explains in a Way You Understand
Sports MedicineEmergency Medicine
DO, University of New England College of Osteopathic M Biddeford, ME
West Penn Allegheny General Hospital Pittsburgh, PA
Utah Valley Regional Medical Center Provo, UT
UPMC PresbyterianChildren's Hospital of Pittsburgh of UPMCUPMC Mercy
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 190
Dr. McClane is wonderful and caring.
The staff are great as always. I recommend them to people I know.
She has never presented herself with anything other than a freindly, caring, very knowledgeable individual that makes you feel respected no matter what your concerns are and makes you the priority doing your visit.
Dr McLane is an excellent doctor and I highly recommend her.
She is the best!!
Everyone was super friendly and helpful. By far one of my best experiences with a health care provider. Keep up the strong work and thank you! :)
She was very knowledgeable and explained my condition and addressed my concerns very well.
Dr Mclane takes the time to truly find out what is happening from your perspective. She does not diagnose or interrupt, she takes the time to truly understand what is happening. I recommend her to everyone I know that is having any kind of pain - she will find the cause of it. Not becuase its her job, but because she truly cares. that combined with her clinical knowledge, experience, communication, and attention to detail - you have in my opinion the best doctor.
Dr. McLane and her staff are the best! They have taken and does take such good care of my son. Cannot thank you all enough!
Love Dr. Melissa and her staff
I was treated with compassion listening , thoughtfulness and expertise.
dr mclane is a very good hearted and very sweet dr who cares about her patients.
Excellent visit. Dr. Mclane was fantastic...personable, friendly, compassionate, and knowledgeable. As a fellow health care provider, I appreciated her professionalism, yet being a compassionate human. She treated me very well.
This is the second time that I have seen Dr. McLane for arthritic issues in my knees. She is very nice, a great communicator and that includes being a great listener. Her physical examination was gentle but thorough. We spoke about the issues, she explained all the options and we jointly decided upon a course of action, which happened to be conservative but one that both she and I think makes the most sense. My only constructive suggestion is that she make better use of the MyUPMC system, but I am happy to call the office because that is her preference and she and her staff are excellent at follow-up.
this was my first tim seeing dr. mclane. shw listened without being condecending. very helful and knowledgeable
Dr. McClane is one of the best, if not, the best, providers I've had. She takes the time to listen to the issues. She also listens to my opinion on my care, which is a rare trait for medical doctors. She deserves a pay raise.
Dr. McLane is a fantastic doctor who listens and is caring. I'd highly recommend her to my family and friends with orthodepic issues.
I have abundant gratitude and respect for Dr. Maclane's style and competency and humanity. she has always treated me with kindness and concern and her abilities and capabilities as a medical professional are boundless.
Dr. Mclane was genuinely concerned about my injury and problems and what action needed to be taken to fully diagnose the problem so we could treat the injuries.
Dr. McLane is a phenomenal doctor. She speaks directly to my child and explains to her what is going on so that she understands and has her be a part of the process.
this provider is excellent always answers your questions in a manner that you can understand always has a good course of treatment plan for you to get started on she is awesome and extremely knowledgeable
Dr Mclane is an excellent physician. She clearly demonstrates a thorough understanding of her field and offers her insight into the diagnosis of the problem as well as potential remedies. l regard her as a consummate professional and have nothing but the utmost confidence in her abilities.
Dr. McLane is a wonderful doctor - listens to concerns, answers all questions, etc.
Dr. McLane listened to what I had to say and checked me very thoroughly.
Dr. McLane was very friendly and remembered my son from the last visit - very good bedside manner.
Dr McLean took the time to really consider and understand my concerns, my symptoms and feelings. it's been a long time since a Dr. has given me the concerted effort I needed to resolve my health issue,
Dr. Mclane is a wonderful doctor, takes the time to examine the problem and go over all of the options for recovery.
Nurse was very nice and took time to listen. Dr. McLane is awesome. She listens, doesn't rush and takes to try to figure out a solution to the problem, is willing to take my opinion and not just tell me what is going to happen but seems to want to make me part of the treatment plan.
Dr. McLane was absolutely AWESOME! She is extremely compassionate, attentive to the patient's needs and highly concerned with pain management. I was pleased beyond all expectations!
Dr McClean shows great concern for relieving my knee pain. I am in need of an expensive injection that she and her team are trying to get approved through my upmc insurance. I appreciate her extra effort.
Dr McLane is extremely knowledgeable and caring. I am very happy to be under her care.
For my first visit, I felt that my Doctor was actually interested in finding out what has been causing me so much discomfort for such a long time. She seems like she really cares..
Have never had a bad experience with Dr. McLane. Always at her best.
Very quick to take care of any needs I had.
Dr. McLane took the time to make my daughter feel as if what she had to say was important and that she cared about her as a patient. We appreciate the thorough, conservative approach that the doctor has.
Dr. McLane is an amazing doctor. She is thoughtful, intelligient, caring. I will go see her every time.
All of the individuals that we talked to were extremely pleasant, informative, and helpful. They answered any questions or concerns that I had. In all honestly -I just wanted to take them all home with me!!! They were fantastic.
Very professional and very caring doctor and staff.
All were very friendly & courteous.
Dr McClane listened to me, and was interested in my comments about my pain, and where exactly I felt the pain. She also took the time to examine another body part that was not on her schedule. Plus, she explained the test results to me in terms that I could understand
Dr. McLane is the best of the best. The doctor from the ED who called her said "I have a great doctor, not only did she call him back right away but she knew who I was and my history". She listens and helps where she can.
I have confidence in Dr. McLanes skills and abilities. She has earned my trust.
I have nothing but great things to say about Dr. McLane and the staff....
staff was timely and very friendly. they took the time to listen to me and worked with me regarding treatment options.
Dr McLane took her time with me. Explained everything to me & listened to everything I had to say about my history
This is a great practice.
the care team was fantastic
Dr McClane is the "best"!
Dr. McLane has empathy and respects her patient's time. The last surgeon I saw kept me waiting almost two hours!
Dr. McLane is one of the best doctors that I've seen at UPMC...and I've seen a great deal of doctors.
Very good experience. Provider was caring and concerned about my injury. My concerns were validated and I felt I was part of my plan of care moving forward.
Dr. Maclean is spectacular in all ways. She is a caring history taker, an outstanding clinician, and a great communicator. She is a role model for your center.
I was very pleased with dr mcClane and the staff. I was referred to dr mcClane for the first time and really like her and her bed side manner. very informative and educational about my condition. everyone was very friendly and pleasant
Melissa McLane is a great and caring doctor. I am so happy to be in her care.
Didn't see this doctor until an hour after my scheduled appointment time.
Love Dr. McLane! She is a wonderful and thorough physician. My son is very comfortable and trusts her.
Dr McLane is amazing. Staff is friendly and willing to help if needed. Front desk is very helpful and always smiling.
Dr. McLane is a wonderful Doctor! I highly recommend her to everyone I can.
the x-ray technician and the intake person--amber Champagne--were both exceptional. Of course, Dr. McLane is the best.
Organization is too big. I had a very hard time contacting the office by phone. No one followed up with a phone call re: test results with out my prompting. Dr. McLane was great but the rest of the orginization needs a lot of something
Best physician we have ever seen and have recommended Dr. McLane to friends. We would follow her to any organization.
Dr McLane was excellent, patient, answered all of my questions. Did not rush the visit. she was great!
I couldn't be w my husband and son in person for the appt but dr Mcclane was fine w me face timing my son during the visit so I could be a part of it. she has a great way w the my son. wouldn't trade her for the world
Gets to know patients, genuinely cares about them, tries to get to the bottom of every problem
Dr. McLane is just exceptional! She explained every detail on my X-ray. This is the 3rd injury/problem I have come to her with over the last few years. I am very happy she is my doctor.
Dr. McLane is top notch! Highly recommend her to any ortho pt!
My appointment was scheduled for 8 AM and I was not seen until 9:15 AM which was very disappointing.
Dr. McClane is the best physician - I recommend her to everyone who needs an ortho
Dr. McClane and her staff are exceptional!
very good experiance
Dr. McClane was wonderful to me and very compassionate. I appreciated the interest the assistants took about me. I especially liked the music playlist available while having my knee drained. I have never been so surprised or pleased for that additional touch. I can't say enough good things about Dr. McClane's caring and very capable and knowledge about the condition. She was wonderful and I will recommend her and the Center always.
Dr Mclane and her staff at Sports Medicine always provide excellent care. I have referred several family members with great feedback from them.
Never had a more genuine, compassinate doctor than Doctor McLane. She is caring and works to find the best possible answers for your problems. I hope she never leaves like some of the other great doctors I have had there like Dr. Kassam and Dr. Roeske- Anderson! She deserves reconition!!!
I love Dr. McLane. She always makes you feel like you are talking and dealing with a friend, very comforting.
I could not have ask for a better provider
She cared not just about the physical pain which I was dealing with, but she also listened to my fears and concerns.
melissa is very professional, friendly, and easy to understand
She's the best!
In my opinion, Dr. McClane is a fabulous doctor. She is able to get to the root of the problem and provide the correct solution. I have the utmost confidence in Dr. McClane.
Great Experience, would recommend to family and friends.
Melissa McLane is a real asset to UMPC!
Dr. McClane always listens to my concerns and respects my decision on treatments. If I could see her for all of my medical needs, I would. By far, the best Doctor I have ever had to visit. She always provides suggestions to prevent the same injury and explains the how's and why's.
I was very happy with our experience made me feel like I put my child in very capable hands!
Every office should take a lesson from this practice in showing concern and how to treat and greet patients during visits. From the time you arrive to when you leave, everyone addresses you with a smile.
I have been seeing Dr. McLane since November of 2014 & she has been fantastic since day one. She really listens to what I have to say & always gave me the best of care. She really understands me & my overall health. She not only is a highly intelligent person, but she is also very friendly & empathetic. I am blessed to have her to care for my orthopedic needs & recommend her without reservation to everyone I know.
All of my appointments with Dr. McLane were excellent. Her attention to my situation has been outstanding and she has done everything possible to help me. Thank you.
for the first time I feel someone can help me
Dr McLane is compassionate, thorough & competent.
We meaning UPMC is very fortunate in having Dr. McLane in their physician practice. Very knowledgeable and takes time to understanding where you are coming from.
Dr. McLane is terrific!
Dr. McLane is the best. She remembers your history, breaks it down in terms you understand, answers any concerns, and taking time with you and on top of that she is so nice! I have recommended her to others as they see how pleased I am with her care after a bad experience with another provider. She is truly the best and cares about her patients.
I felt very assured the care I was getting was well thought out and the doctor was very kind and to take action to make my quality of life better. thank-you very much
Everyone was very responsive and pleasant......Would recommend in a heart beat...wish all UPMC doctors were this good
Dr Maclane is an excellent physician. very kin d and caring health professional
Dr. Mclane provided excellent care. She was very attentive to my needs. She is an outstanding doctor!
Dr. McLane is by far the most caring doctor I have had. She takes her time with patients and addressed injuries in a positive way. She is very personable and continues to go above and beyond. I would recommend her to anyone.
Dr. MacLaine is one of the best physicians I have had! I would highly recommend her!
Very professional and kind
Dr. McLane answered all of our questions and talked directly to my daughter. She was very caring and concerned and we really appreciate that. we would reccommend her to everyone
Dr. McLane and the staff went above and beyond to help me. I couldn't be more pleased with the care I received from them.
Dr. Melissa McLane is a very kind caring doctor whom is very insightful & knowledgeable when it comes to sports type injuries. She was seen last week for a hamstring injury, and was able to pick up on small things that makes a big difference such as minor leg length differences, looked at your running shoes/wear patterns, and knew what to do/look for right away. She shows the patient that she truly cares, and wants to help them in the best possible way to try to return them to the sport that they love/enjoy doing. Excellent doctor overall. :)
Dr. McLane is the best! I appreciate her attention to detail, deep knowledge of my health history and bedside manner. She is an excellent example of great, quality care.
Dr. Mclane is exceptional.
She is the most caring doctor that I have.
Great Experience i would like to change are pcp to this branch
Dr McLane is always terrfic.
Dr. McLane in as excellent doctor. I would recommend her to "everyone"....
Listened to my concerns... Excellent physician!!!
Dr Mclane is very knowledgable and takes the time to explain everything in detail. Her staff is also kind and helpful which is probably a reflection of the standard she sets.
Melissa McLane is the "best"
Exceptional experience all around. From the check in to the nurse, doctor and then Pt. Each person listened and communicated with me and not around me. I felt apart of my full visit. Top team work and respectability for everyone there and same show to the patient.
Dr. McLane treated me with respect, involved me in decision making about my care, listened to my concerns, and developed a treatment plan incorporating all of these with best clinical practices.
I always have a good experience with this team
Everyone was exceptional
Dr.McClane is the most professional, caring and knowledgeable doctor I have come across in a long, long time. I wish she were my PCP.
Dr. McLane is the best!!!!
This was my first visit to Dr. McClane and this facility for ongoing knee problems. I was referred by my previous doctor, Dr. Hagen. I cannot say enough about how well this visit went. Dr. McClane was such a kind and caring professional. I saw her yesterday and am glad to report that the pain level in my knees has improved from a 10 to a 2 (today). Staff was kind, compassionate and overall wonderful, despite having gotten lost- they were kind and sensitive in dealing with the situation and made me feel relaxed immediately.
Could not have been more satisfied with Dr McClanes ' care.
Excellent. I believe that Dr. McLane will work to help me with my medical issues involving my hip.
always accessible always personable always invested in patient care and patient life
I love Melissa! She takes the time to listen to your needs and talks with you to find your best plan of care.
Dr. McLane remembered details of last visit over a year ago. My PCP doesn't even remember my name.
Dr. McLane is an incredibly good physician, an excellent diagnostician, and one of the kindest physicians I've met. She puts her patients' care first--she is a truly exceptional Doctor.
Dr. McLane is the best, I went to her for a second opinion and she has really helped me to get on the road to recovery. She is easy to talk with and ensures she covers everything.
Dr. McLane is so caring and kind. Listens to you and takes time with you. She put me at ease immediately.
Dr McClane is extremely professional and respectful in meeting her patients needs. She listens and is very individual in assessing needs
Dr. McLane was an excellent provider in every way! I would definitely recommend her to others!
I was very happy that she explained in detail to me about daughter's condition and was able to explain in a way that I understood. She also treated my daughter with respect and explained things to her.
Dr. McClain took an ample amount of time to discuss my injury with me, what could have caused it, and the options for treatment. As an osteopathic medical student, she took her time to talk to me about being a female physician. I have recommended Dr. McClain to friends and family and will continue to do so.
Dr McLane is a wonderful and caring doctor. Currently I have Highmark insurance. If I ever switch to UPMC, she would be the reason.
Dr McLane and all the staff at UPMC Sports Med on the Southside were excellent and very helpful.
Dr. Melissa McLane is great!
All staff made sure to insure my daughter wasn't scared and understood what was going to happen during her tests.
Dr. McLane is probably the most friendly, educated and personal doctor or sports medicine that i have ever met. It was indeed a pleasure meeting her!!
I have a very high regard for Dr. McClane's professionalism. She spent the appropriate amount of time with me to explain the procedure for injecting cortisone into my knee for a recurring pain symptom. She and her staff conducting the procedure in an expeditious and safe manner, with the result being the elimination of the pain in my knee. She is very personable which helps to put the patient at ease prior to the procedure. She also ensured that she answered all questions or concerns. Kudos to Dr. McClane and her staff. Well done.
Doctor Mclean is the best Doctor I have ever had the pleasure to be treated by. I felt that she was totally committed to my care and was and still is intent on improving my quality of life. In my experience if one is visiting a health care professional you are probably in trouble of some sort through illness or injury that comes with a lot of stress and worry, the kindness and care displayed by Doctor McLean was unbelievable. The time taken to talk to me about my issue, the care taken to diagnose the problem, to control the pain and discomfort and to ultimately put me on the path to recovery was incredible. I felt like my concerns were as important to Doctor McLean as they were to me. I have honestly never met anyone like her, I wish that all Doctors treated patients with the dignity and respect that Doctor McLean does.
Dr Mclane and her staff are a caring, professional and knowledgeable team.
Dr. Mclane is a very caring and thorough
Dr. McLean and everyone at the Sports Medicine Center on the Southside are very professional, very nice and helpful. I have recommended this place on more than one occasion.
dr MacLane provided me with the information I needed so we could jointly come up with a care plan to fix both of my injured Achilles' tendons. she was great, also I can tell she is a great teacher to the residents that work with her.
This was my first visit to this location. It was very clean and pleasant. And the reception from everyone was very professional.
Best dr. Visit i have ever had
Takes time with you and very thorough
I met Dr. Mc Lane on the way into the office as she was coming back from lunch, in which she extended her hand and introduced herself to me. With a bright smile on her face, she welcomed me into the office to get my paper work started with the receptionist. THAT is the little stuff we all need! Courtesy and respect!
Dr. McLane is probably the best orthopedic I have ever gone to and truly cares about the patient
Dr. McClane is a very thorough, knowledgeable, friendly and excellent doctor. I am extremely pleased with her treatment and follow through.
Dr. Peggy Hasly is my PCP and Dr. McLane takes care of my knee issues. Both are excellent, very caring, respectful and compassionate individuals.
Dr. McLane was very knowledgable and supportive of my needs. My questions were fully answered. She reviewed my X-rays with me, discussed the progress of the healing of my fracture, and worked with me on identifying a strategy for further treatment, taking into consideration the specifics of my work and other commitments.
She is kind and caring. She really listens to what you have to say and addresses all of your questions in a timely manner. I believe she is a great diagnostician! That is rare to find.
dr McClane was very good!
Dr. McLane was terrific answered all my questions and explained the procedure and gave advice on comfort for my foot.
Dr. McLane listened carefully to all of my concerns and provided me with options for my care.
Dr. Mclane was wonderful.
I was amazed at how quickly I was seen. I came prepared with things to read and didn't even get a chance to read them. Dr. McLane was very good at explaining why she was asking certain questions, what she was looking for in the exam and was very clear on next steps for diagnosis. I was very pleased with the visit.
Made an effort to explain in detail what I needed to do at home regarding the condition I reported to her.
Dr. McLane is very thorough & courteous.
Awesome experience with all staff. Would recommend doctor to everyone.
Dr. McLane is a wonderful, compassionate Physician. I am so happy I was referred to her. She actually called & made an appt with a surgeon and I got an spot the next morning. who does this ?? She is very knowledgable in her field. Thank you Dr. McLane!!
The most wonderful bedside manner I have ever experienced from any physician!
it's always a good experience with DR. McClain; I feel very involved & engaged in the discussion of treatment of my situation.
I was very impressed with the amount of time the provider spent reviewing the x-ray to determine the best prognosis.
This was my first visit with Dr. McLane, but I really like her demeanor and approach. I think very highly of her. It's rarer than it should be to find a doctor who makes you feel like you are having a conversation rather than be talked down to, which makes Dr. McLane a valued health practitioner indeed!
Dr. McLane is a wonderful listener and has the welfare of the patient at the forefront of what she does.
dr mc lane was wonderful and caring toward me.
This was my first visit with Dr. McClane however I have had appointments with other UPMC Ortho doctors. She was right up there with the best as far as care, concern, and thoroughness. I would go back to her in a heartbeat.
Dr. Malane is the best dr. I have had. I would hate to see her go to any other place. she is so friendly,cheerful,understand,and just one awesome Dr.
I first saw her in November 2014 when she diagnosed a badly damaged rotator cuff. She listened carefully, fully explained options, got me in quickly for a followup appointment and recommended the surgeon that she thought was best suited to my needs as a patient (and she was exactly right). Excellent medical skills and just as important, excellent patient skills.
Dr. McLane was terrific - she spent a good deal of time answering my questions and discussing treatment options. She offered to have her office schedule a follow up appointment for me with a surgeon. Very friendly and easy to talk to - great experience.
My visit took longer than I'm sure was anticipated, but Dr. McClane never seemed rushed. She did a good job explaining the after-visit care I need to do. I realized later that she was not proactive about explaining what I might do to cause recurrence of the issue and that would have been a good thing.
Had an excellent experience with this provider. I felt she was extremely knowledgable, showed me radiology results & what they meant, presented all the treatment options, & was very skillful & compassionate in providing treatment. I truly felt I was involved in all aspects of this visit.
felt very comfortable with the doctor and will definitely recommend her to others
had two injuries and she tok the time for both and showed concern thankyou
I really appreciated, the Doctor seeing me on such short notice.
She was very caring and did great with my care
Dr.McLean was very kind ,understanding ,listened to what I had to say .she was very attentive to my problem and issue with my foot ,I would highly recommend her.
Dr Mclane was wonderful. I would highly recommend her
She was extremely helpful and even helped set up two additional tests on short notice to make sure my health problem would get dealt with as completely as possible before a trip overseas I was scheduled to take.
I felt Melissa McLane was wonderful. She spent so much time explaining to me what was going on with me, so that I understood. She was so helpful and kind and smart. I felt she was very capable and professional and earned my trust and respect. I will always recommend her !
My whole experience was excellent.
I was very pleased with Dr. McClanes attention. Attitude and knowledge.
Dr. McLane went out of her way to make sure I was able to get an appointment and get in to see her when necessary. She goes above and beyond the call!
Best doctor I've ever seen. Caring, courteous and willing to go the extra mile for you.
Very kind and listens well. I didn't feel she rushed me through my appointment. Showed concern for my well being. Followed up with me promptly after my MRI.
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