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Ranked #8 Nationally by U.S. News & World Report.
Nurse Practitioner, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
BS, Allegheny College Meadville, PA BSN, Rush University College of Nursing Chicago, IL CRNP MSN, Rush University College of Nursing Chicago, IL
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 47
love this office. always get in when we need to. they take the time to listen and answer questions. never have to wait long.
my provider spent a good amount of time listening to my concerns and addressed each concern I had separately and thoroughly to help me understand
she really listens to my daughter and is great in how she explains things to her.
Melissa is excellent. We love her and request her for ALL of our office visits if possible.
I want to take a minute to extend a thank you for the time taken to treat my daughter with respect. The MD took time to put her ease, answer questions, address real topics in her teenage life. She treated the whole person. I was thoroughly impressed with her ability to interact and engage my daughter.
Melissa is fantastic!
My children's pediatrician, Melissa Richey, is fabulous. She was able to talk respectfully and openly with my 13 year old son and also be encouraging and honest with my 10 year old daughter.
We have seen Melissa Richey on previous visits and she is fantastic. She is great with the kids as well as the parents. She is super respectful of their privacy and yet asks the tough teenage questions that are a part of the list. All of my children enjoy seeing her as provider. Please thank her for us.
We have always had wonderful experiences at CCP and this was no different. On a busy Monday morning, we were seen fairly quickly and did not feel rushed or hurried in any way.
she has excellent bedside manner and is really good with both adults and children
Melissa is the one provider in the office I like to see she is amazing! I prefer her over the actual doctors she's very knowledgeable and never rushes me and is always pro active if something is concerning me ! I had actually thought about leaving this practice (for multiple reasons) and then Melissa joined them a few years back and that is when I decided to stay!
IT WAS MY FIRST TIME WITH MELISSA. SHE WAS VERY NICE AND MADE ME FEEL VERY COMFORTABLE. WILL BE REQUESTING HER AGAIN IN THE FUTURE.
i hate when we get Melissa. She is pompous and rarely gets things right. Usually a waste of my time if we get her.
We cannot express our respect and love for Melissa more. She has been caring for our boys since they were babies and she always listens to our questions and concerns then gives amazing advice and direction. She is extremely compassionate and my kids adore her.
Melissa Richey is flippant and condescending.
made you feel comfortable- very good with my child
The provider was dismissive and didn't seem interested in hearing about my concerns for my child's health issues. Despite a history of ear problems, and common symptoms, she failed to clean out his ears to accurately diagnose an ear infection. Within hours of leaving the physician's office my child was complaining of an ear ache. I took him to the ENT the next day, where he was accurately diagnosed and treated.
provider listened well even though it was obvious that I felt silly bringing my child in given the circumstances. diagnosed pneumonia, so I'm glad I did even though he didn't seem "that sick".
wait time to see provider was over 45 min. wait time to receive vaccines was at least another 15 min.
The care provider on this visit did not listen to what we were saying at all with my daughters illness. She insisted there was some other cause for my daughters illness other than medical....stress, anxiety. She didn't listen to what me or my daughter said.
we were her last appointment of the day I overheard her in the hallway state this and say then I'm done! my son had a very red eye that had discharge etc and a sore throat and she basically said she didn't feel it was strep and sent us on our way. I asked her about his eye she said looks like a virus but barely looked at it. I asked her for a school excuse she said I had to go to the front desk (although every time I've ever gone before and after that I was always given from the doctors). I ended bringing my son back 1 day later and turns out he has an ear infection and pink eye. both the nurse and doctor were surprised she did not treat my son at least with eye drops on the initial visit.
Melissa is just wonderfully bright, caring and compassionate. Excellent Provider!
Melissa has such a great amount of information and has truly been an advocate for my son.
This provider had very good bedside manner, listened well, was knowledgeable, and helpfull.
We usually see Dr. Friedlander and he gives a lot of developmental information and this was lacking in this visit with Melissa Richey. This is my second child so that could be the reason but its always nice to get a heads up on what to expect and input on their progress.
Eveeything was excellent! Thank you!
she really listened to my daughter and explained things in a way she could understand. I truly feel as if we are a team
Melissa was wonderful. She listened closely, and was very respectful of my feelings, and provided helpful information.
waited over 1.5 houes to be seen 3 minutes. she barwly checks them then shoos you off this is every time we get her. She usually is wrong with diagnosis also
My daughter absolutely loves Melissa, she cooperated tremendously for her and gave her a huge hug when the visit ended.
wait times were definitely too long. took an hour and 15 minutes to be seen.
fantastic doctor with great personality and rapport with young pre-teens. my kids (twins-boy and girl) loved her. she put them at ease and that's hard when they know they need shots
Melissa was great. She took the time to listen and answer questions. She was patient and helpful. We are happy to have her as our provider.
Dr Ritchey is amazing and we are so blessed to have her.
everyone in this office is always extremely knowledgeable, kind, and spends as much time as needed.
Melissa is wonderful at interacting with my child and was very thorough in her exam. Her upbeat personality makes my daughter very comfortable with her.
Melissa is very skilled at talking with children.
Melissa Richey is a good nurse practitioner. She is "real" and gets the challenges of raising kids. She doesn't dismiss your concerns or worries and, on this visit, let us have a say in which antibiotic to give our youngest because of the challenges choosing one over another would present. She was clear about the pros and cons of each choice. She always makes the kids smile and handled 2 kids in one appointment well.
Thank you Melissa!
nothing bad overall have great service here!!
very outspoken. told us everything the way it is. good doctor.
The nurse we had at this visit is one that we have had in the past and I absolutely LOVE her! She is so nice an attentive and has excellent bedside manners. Also, the doctor was very nice and easy to talk to. She answered my questions and is definitely a doctor I will ask for if my favorite Dr. Frac isn't available.
I believe my son had excellent care. No complaints.
Great job. Keep up getting even better.
We've been going to this practice for a few years. This is the first time that I felt rushed through. I will request to see another physician in the future.
Melissa was by far the best provider that we have seen in this office. She was the first to show support for our desire to not medicate our child just because he had a fever and explained things about fevers that I had never heard (but were incredibly useful to know). She was wonderful and although I had made the decision prior to our visit to find a new office, I am now possibly staying if we are able to see Melissa at each visit.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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