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Children's Hospital of Pittsburgh of UPMC
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 112
Dr Frac was great. Tok his time and really checked everything out to ensure we got the diagnosis and solution for her illness
Doctor Frac is the best. He is engaging, kind, patient and funny. He always puts my children at ease and talks to them so that they feel part of the process. I cannot say enough kind words about him. He is the best.
we have been coming to this office for 17years (I also have an older son) and the staff has always been very professional and courteus. we have always had very positive expetiences, never had to wait an unreasonable amount of time to get an appointment or wait a long time to been seen when we arrive for our scheduled appointments. We have always been very happy here.
love Dr. Frac! He is amazing!
My kids were so pleased with the doctor! They said Dr. Frac was the funniest and nicest doctor ever.
We took my three day old son for a weight check and initial exam. Dr Frac was incredibly understanding of our situation and worked with us to develop a plan that suited our needs. He encouraged supplementing with formula, which has been a significant event for our family - helping my son, as well as my own health. it was reassuring to know he supported that and was there for questions.
always a pleasant visit. my children love Dr. Frac. he is excellent with them and treat me and my children with great respect. I would highly recommend Dr. Frac to anyone. THE BEST!
Dr. Michael Frac is a wonderful doctor and we always feel so much better after seeing him. he always is very attentive and listens to our concerns and appears to truely care about our daughters health and safety.
Best Peds I've ever met! Hands down incredible team!
Dr. Frac has an excellent bedside manor. he is our favorite. makes the kids comfortable and just gives that extra that you don't typically get from doctors nowadays.
Dr. Frac was the quintessential pediatrician w my son. he talked to him on his level literally and spent a lot of time with him to determine how he felt. my son said he's his favorite doctor now.
Great experience. It was a well visit and I felt like I had a team caring about the overall health of my child. Dr. Frac is terrific.
We love Dr. Frac. He's very thorough with our children and listens to our questions and concerns.
love dr Frac
Dr Frac and our nurse were wonderful and I'm so glad they are my daughters doctors.
Dr. Frac is absolutely wonderful. Both of my children have seen him and like him. I fully intend to bring both of my children back to him for any further health care needs. Dr. Frac listens and understands my concerns and point of view and my knowledge about my child. He takes the time to explain his point of view and reasoning behind any treatment, as well as explaining answers to any questions I have. He's very personable and friendly with the kids. He knows how to interact with them to make them feel more comfortable and involved in the visit. I feel as if he truly cares about the well being of the children he sees. Most importantly though I feel is that he takes the time to talk and listen and understand each individual case. He's very experienced and knowledgeable, all around great doctor.
Dr. Frac has been a wonderful physician to all of our kids. His bedside manner is amazing!
I wish we had many more doctors like dr frac. he is the best !
excellent. always has time to listen. good advice. thorough and helpful.
Dr. Frac was so kind to my son and talked directly to him so he could understand what he was talking about. He truly has a gift with kids!
we love dr frac! he's the reason we come to this practice! my kids love him and we do too. he never brushes off our concerns like others have and is always friendly with the kids!
CCP, Dr. Frac and staff have been fantastic healthcare providers for my son from the time he was 6 until aged 15 (present day)
we love this practice .they are very nice and provide great care.
Dr. Frac and his team are caring and also conscientious.
I love this provider, this office and my doctor.
Doctor is very child friendly
We have 6 children that go to the practice. We have seen all the doctors in the practice and Dr. Fracture by far is the best in the practice.
He is the best in the practice. Have seen them all.
Dr. Frac was wonderful. Very impressed.
Dr Frac is the absolute BEST doctor ever! he's so friendly, informative, and professional.
Dr Frac was very welcoming and comforting my child. She was reluctant to come in and was in pain from an ear infection, and he put her at ease right away and even made her laugh. I feel this will make future doctor visits easier.
Dr. Frac is an excellent physician and put my son at ease during his checkup.
We absolutely love Dr Frac. He's very attentive, so good with my toddler and he speaks in terms that parents can understand. He's soft spoken and incredibly friendly.
I love Dr. Frac he is awesome! kind and sweet even my 10 year old daughter said Mom I really like him!
love dr frac!! and everyone is so nice there
Dr. Frac is the best!
I have been seeing Dr Frac for 15 yrs. We love him. He is kind, caring, professional, and knowledgable. Loved Cheri Turner his nurse this visit too.
the Best Doctor and Staff in the world!!!
Dr. Frac is top notch. He handled my daughters health concern beautifully and he did so in such s way that she understood. Doesn't get better than him!!!
Dr. Frac is amazing & you are lucky to have him!
I've always had a great experience at this facility, the doctors and nurses are awesome!
Dr. Frac is a fantastic, knowledgeable, intelligent, caring and compassionate doctor. He is very understanding and concerned doctor. He takes his time to know my son and what's going on with him. He makes conversation about things in his life and his health. he is not only a wonderful person, he is a one of a kind doctor. he seems like a friend. He was the doctor of another one of my son and he was great with him, also.
my child met him from a frequent doctor's appointment and requested him for her check up appointment. I can't say enough about him. She was very comfortable with him.
Dr. Frac is always the best! The perfect balance of professionalism and personal touch with the kids. We all look forward to seeing him every year for their well visits
Always a great experience with Dr. Frac, he's the best! Just the right combination of professionalism and personal touch with the kids, they look forward to seeing him every year at their well visits
I really love this office and especially live Dr. Frac !
JUST LOVE DR FRAC!
great doctor and stsff
always a great experience! so personable & helpful!
Love Dr Frac! he genuinely seems concerned about their health. my child sees a specialist on a very regular basis and he was up to date on what was happening.
Dr. Frac has been my pediatrician since I was born. I know he has to be the best doctor I've ever met. He's always understanding and concerned. He's A+ in my opinion and I'm really thankful for his help and care.
Dr Frac listens to you and treats you with respect and is very friendly. He answers your questions and explains them in a way you can understand. He is a great doctor, I wish all doctor's were like him!!
Dr Frac is an outstanding pediatrician who has known my son since he was 2 weeks old. I trust him completely with my son's care and well being. our most recent visit dealt with a possible medicine change. Dr Frac listened to my concerns, voiced his opinions and we both came to a mutual decision. I can't say enough good things about him !
very wonderful experiences. was recommended by family who has going to Dr Frac for years. very positive. very out going. very helpful. very professional.
This was our first visit. Doctor Frac and staff were outstanding. Very pleased with visit.
the doc was amazingly attentive and seemed to genuinely care about what I had to say! I did not feel rushed and felt he spent a lot of time with me going over my concerns.
We have seen Dr. Frac for medical needs for nearly 20 years. He is always professional, very knowledgable and extremely trustworthy.
make doctor very professional and concerned for patient
Dr Frac is awesome. I would highly recommend him and the office runs very smoothly with appointment times regularly.
We love Dr. Frac. He is our "boy" doctor of choice at your office. (although all the doctors there are wonderful)
I have always felt my children and myself were well cared for and treated with respect at every visit. Every care provider we have seen at this office has taken their time and been extremely thorough. I'm very impressed with the entire staff.
Dr. Frac was absolutely wonderful in listening to our concerns about our child and helped guide us in the direction we should take with him. He is always very kind, caring and funny with all of our children!
She is under the care of a neurologist, immunologist, allergist, and other doctors. Dr. Frac works well with her other doctors and respects our plan of care for her. We have used many doctors in the practice and the children always respond well to Dr. Frac. He has an excellent bedside manner with children.
Dr. Frac did a good job diagnosing the illness. He was very easy to talk to and also gave me some other very useful tips.
Dr. Frac is fantastic!
This doctor was AMAZING! Very personable and great at communicating with teenage boys. Loved Dr. Frac......would recommend him to anyone.
The physician I saw on this day in the sick clinic was exceptional. He was respectful, he listened to what I had to say, which is important to a new fist time mother
Dr Frac is wonderful!
Dr. Frac is always very friendly and kind. He is patient with us whenever we ask questions and always takes the time to answer them fully. We truly feel as if he is a partner in making the best decisions for our son's health. Our little guy loves him too!
Dr. Frac is a fantastic Doctor. We feel very fortunate to be able to see Dr. Frac!
Always get excellent care at this office cand we have been going there for over 20 years!
Dr. Frac is awesome. Definitely made my son feel comfortable and is very non-intimidating.
The good doctor Frac had EXCEPTIONAL bedside manner with my daughter. I believe ALL pediatricians should exemplify his behavior with my daughter for all patients. I was extremely pleased with his demeanor, ease of explaining things to both her and myself, as well as generally being very sweet, pleasant, and funny! He showed my daughter respect, spoke to HER when explaining her own health and care, and even indulged her when she wanted her blood pressure taken.
Wonderful staff and Doctor.
This is the second time we've seen Dr. Frac for a sick visit. He is so attentive and patient with our child. One of our favorite doctors in the practice!
We love this practice and all the doctors and nurses are amazing!
No one likes shots especially a 4yo, but she (the nurse) did them quickly and as painlessly as possible. Our son talked about his doc all day & how much he liked him. Except for the shots :-). We really like this doc.
Dr. Frac is very thorough, talks to me with respect and respect for my kids, and explains every part of the process in detail.
Wonderful doctor - one of the best!
Dr. Frac was excellent in talking "real" to my son in a way that made him feel important and comfortable to engage in conversation with the Dr.
We love Dr. Frac. Great bedside manner, talks to parents and child in respectful way and really listens to what we say.
excellent care. absolutely the best pediatrician group in the area! LOVE Dr. Frac! the BEST!
We love Dr. Frac and go out of our way to see him consistently as our well-care provider. Understanding that it's not always possible to see him in an impromptu sick visit, we would have had a good experience with all of the physicians.
We love the office and they continuously meet/exceed our expectations.
I can not put into words how wonderful Dr. Frac is. Both of my children know who their doctor is and what is name is and I think that says a lot about him and the attention he provides to his patients. I always try to tell someone when I am there how great he is but I am not sure it ever gets very far. He speaks to my children about them and makes jokes and which in turn makes them so much comfortable during visits. He has seen my children since birth and when I am unable to get an appointment with him I am definitely disappointed! Dr. Frac is true gift to a medical practice which is sadly hard to find!! So thank Dr. Frac for being so wonderful!!!
Dr Frac is one of the BEST--we would highly recommend this practice, and Dr Frac in particular.
Dr. Frac put my child at ease. He's a wonderful pediatrician. The staff at the South Hills location are so friendly. We love it there.
Your practice is always professional.
We live Dr. Frac!! We appreciate his compassion and sense of humor.
Dr. Frac is the best pediatrician ever!!
we were there for annual physical but Dr Frac is always excellent
Dr. Frac is always always respectful, a very good listener, caring, professional and great doctor. You know you are in good hands!!!
Dr. Frac is wonderful. He is very caring and is great with both of our children. We have moved farther away, but we stay with the practice because we love him so much.
LOVE Dr. Frac! So kind, caring and knowledgable. Answers questions in a very real fashion and understandable. Wonderful bedside manner. He is the best!
Dr Frac was extremely knowledgable and helped me find an over the counter medicine to help ease my sons very uncomfortable hay fever. He used terms that were simple, that I didn't have to be a medical professional to understand. he sat and answered each and every one of my questions and never made me feel rushed.
Dr. Frac always exceeds my expectations. I am grateful for the time and attention he has consistently given us through the years. I value and respect his judgment and advice.
l love Dr Frac he is awesome so great with my son.
We usually don't see Dr. Frac at this practice, but he was our scheduled doctor for this emergency visit. My daughter was very ill and I was very concerned. Dr. Frac's bedside manner and his concern was so comforting. His recommendations for next steps, medications were spot on. As soon as we got home from our appointment and my daughter took her medication she took a nap. When she woke up she told me she felt like a million bucks already. My 12 year old began to tell me how much she really like Dr. Frac since he was a new doctor that she had never seen before. She continued to tell me how comfortable she felt with him and how grateful she was that he helped her already! I was sure to call into the office to make sure they told Dr. Frac of those accolades.
dr frac is hands down the best pediatrician in the area.
Dr. Frac has always impressed me with his ability to communicate easily with a worried mom like myself! Always so polite, patient and genuine!
Excellent communication by the provider directly with my child. Very age appropriate and my child responded well.
When I work with Dr. Frac I feel we are a team. He brings a certain obvious expertise and he recognizes that I bring information to him that he simply cannot glean in a 15 or 30 minute office visit. I know he hears my concerns and even when he disagrees with other treatment I may have sought he does not disregard my thoughts. It takes a village.
Dr. Frac is excellent. Never seems hurried and is very personable with all of my children.
dr fraction is EXCELLENT. we love him and use him for all if our children!
We have been seeing this physician in this practice for 15 years and we have always been so pleased with the care my children have received over the years. We always recommend this practice to other parents.
dr. Fraac was very friendly, kind and knowledgeable. He put my daughter at ease.
Dr. Frac is awesome! I highly recommend him!
Dr. Frac is fantastic, I highly recommend him to anyone asking for a good pediatrician. He is very knowledgeable, kind, and is a great listener. My daughter loves him and always looks forward to seeing him.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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