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Nurse Practitioner, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
BSN, University of Pittsburgh School of Nursing Office Pittsburgh, PA CRNP MSN, University of Pittsburgh Pittsburgh, PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 61
This was our first visit to CCP as we had previously lived in another state. Pamela was great.
We waited way too long to be seen by the provider. She didn't come into the exam room until 45 minutes after our scheduled appointment time.
provider spent a lot of time with us, to be efficient
In the past three visits to the CCP , I was seen by a nurse practitioner Pamela . Although she was wonderful , at some point I would like to see a pediatrician for my child .
We love Pam. She is wonderful.
Mrs. Heald is a wonderful provider and we are happy to take our daughter to her.
this provider was appropriate with her medical knowledge. I've seen 2 other providers in this office. They were better to communicate with teenager. She was a bit condescending. The appointment was for 3:15. We got out after 4:15. A well child visit with no problems and 1 shot took more than 1 hour....not efficient.
This was our first experience with CCP Moon and it was a great one. Our daughter is a whole 10 days old and was in the NICU for about a week. We were told to get an appointment 1-2 days after we brought her home and CCP was able to get that squared away asap. Bo long and extended waits. The people that helped us were fantastic. -- Not to mention the facility was very clean.
all good experiences. very knowledgeable practitioners and clinitions.
Pam Heald was very nice and knowledgeable about our newborn. Her answers to our questions went above and beyond our expectations. 10/10.
Pam is always great, so personable, and kind to my boys. We always enjoy seeing her! :)
When examining my child's ears, Pam continually stuck the instrument too far into my child's ear causing him to scream in pain. She was asked to not do so and she continued to do that and make excuses and try to say it was necessary, but not a single other doctor we have seen has needed to do so. Also, she did not appear to read his chart to know his medical history and made comments about his eczema on his face and I explained yes, we have medicine for him and has visited the dermatologist about it and she just continued to tell me to use Vaseline and did not care that I was telling her he already has products specific to his problem.
Excellent provider. Very knowledgeable and wonderful with my child. We love Mrs. Heald!
Pam is wonderful! She is very personable and so great with my son, he loves her! She always goes above and beyond with advice, explanations, and everything else!
Pamela held always takes the time to make sure we are heard and is always so wonderful sharing her own personal knowledge when helping me understand things
Doctors is user friendly and talking nicely with care
Mrs. Heald also provides us with excellent coverage.
she is very kind even we can't speak English very well. also she made my daughter be comfortable.
Pam looked at my daughters' chart before the visit and noticed they needed her yearly well exam in addition to their sport's physical. The RN and Pam rearranged the schedule to accommodate this. This saved me time and money. I was extremely appreciative.
Pam looked at my daughters' chart before the visit and noticed they needed her yearly well exam in addition to their sport's physical. The RN and Pam rearranged the schedule to accommodate this. This saved me time and money. I was extremely appreciative. She also did an excellent job explaining to my 12 year old how to use a spacer.
Mrs. Heald is wonderful! I always ask for her when making appointments - she takes her time with us and is so kind to our children.
Pam was awesome!
she was great with my daughter!
Provider did not acknowledge my concerns regarding my child's health
I felt like I was being rushed through the office and wasn't taken very seriously.
Pam is absolutely wonderful! My son loved her and she was really good at keeping my husband and I in the loop during our appointment! She is very personable and easy to talk to, I felt comfortable asking questions which was not the case with our previous pediatrician.
I have been very impressed with the kindness and concern the doctors and nurses at this office have treated my children and myself with during our visits.
I truly appreciate the respectful way that my children were treated. The provider addressed concerns in a direct yet thoughtful manner that made them feel empowered to make some changes and not degraded or embarrassed.
We love Dr. Pam which is what my 4 and 2 year old call her. She 's great!! I love how sweet she is and she always remembers my girls when we are there and takes a genuine interest in them. She gives great advice and does not judge me for anything that I say. I truly think she is awesome! Thanks, Dr. Pam for always taking care of my daughters in the best way possible.
answered all questions and seemed genuinely interested in my child's health and gave us information on how to improve health habits
I did not feel that Pam Heald had a thorough understanding of my child's asthma diagnosis or the history. I feel it was important for her to have read his chart and seen how serious his asthma had gotten in December. I asked about allergies and she said she would "be ok with me seeing a pulmologist." As if I needed her blessing. if she had read his chart, he's been seen by pulmologist in December, January, and most recently with his admittance to Children's.
The provider was positive, knowledgeable and took time to explain things to my son and myself.
she was very patient and gentle which made my son who doesn't like new people actually interact with her and made the appointment pleasant!
She really listened to what I had to say and took the time to discuss possible things she thought could be causing what was going on.
Excellent care every visit
Did not care for this particular care provider, but still happy she was able to get a same day appointment
Pamela was great! She listened and talked through my concerns. My child felt so at ease and actually said she can't wait to go back to the doctor in one year. It was our first time at this practice and I have already recommended it to a friend.
PA seems to act like she knew my daughter but we have never seen her before. Made daughter uneasy. Didn't even acknowledge her not feeling good and when she told Dr about sore throat it was dismissed and dr only looked briefly at throat. Didn't ask any history of not feeling good recently. Guess it's a MedExpress appt in the future.
my daughter was seen immediately during morning walk in hours at the CCP office we go to normally, without having to make an appt, which was wonderful. We needed to make sure she didn't have strep and our caregiver and the staff was amazing as usual.
I felt like Pam Heard did not have the best bedside manner. I felt like she was degrading my parenting skills during this visit. As a new parent, i am still learning as I go and I left this visit very upset because I felt like she was judging me and treating me like a bad parent. everyone else at this practice has been wonderful to deal with so far.
upset that no flu swab was ordered said treatment wouldn't change if positive (which she was fortype a) that's reportable and Tamiflu helped mychild immensely .
My family absolutely loves CCP of Moon. We have always had a great experience there, rather the children were visiting for a well visit, or sick. Thank you all!
This provider needs to keep her personal opinions to herself and stick to objective information in her scope of practice.
We've had all good experiences with this provider, minus the waiting every single appointment. That's the only negative about the Moon office. All doctors and nurses have been wonderful and very helpful.
overall it was a good experience. I just wish you would stop pushing the Gardasil vaccination! I shouldn't have to argue about it every time my daughter is seen.
I asked for my child to be referred by the preferred name and not the name on file and both Mrs. Heald and our nurse Heather were wonderful and made my kids feel very comfortable!
Mrs. Heald is always kind and gentle and puts our children at ease during our visits. Thank you for taking the time with them to make them feel comfortable.
not our usual provider. and although she had reviewed the charts, she didn't know our children and our family dynamic as our normal provider does. Routine questions and recommendations came across almost judgmental. never had experienced that before from any of the staff at the practice, even when we didn't see our primary provider.
the particular issue relating to this NP is that she gave no regard/respect for what we as parent were telling her about our son's health. we needed a form filled out for a drivers permit and the lack of respect she showed to us as parents was not acceptable.
Pamela is wonderful. I greatly appreciate the time that she takes with my daughter and I. I feel very confident leaving the office after speaking with her.
My only criticism was that the provider forgot to call in both prescriptions (one oral, one ear drops) and so I had some inconvenience about needing to go back to the pharmacy.
Pam is easy to talk to and listens to you and/or your child's questions. i would recommend her to anyone
Pam was very friendly, professional & knowledgeable. My daughter felt comfortable with her which was huge considering the origin of issue we were there for. Pam was very respectful.
my child was being seen for a cold, cough & congestion. Pam Head did not listen to her chest until I asked her to. I give my children Hylands natural cold & cough medicine because it HELPS them. She told me to NOT waste my money & give them honey & vit C. She told me that 3 times. We waited 1 hour after our appt time to see her & she was awful. None of my kids will see her again.
Mrs. Heald is a wonderful provider and an asset to CCP
we love this office! everything is so friendly and helpful. we are always treated with the utmost respect. Pam is excellent. She listens to all concerns and addresses each one thoroughly. She is very easy to talk to and very understanding.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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