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Nurse Practitioner, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
BSN, University of Incarnate Word San Antonio, TX MSN, Clarion and Edinboro University MSN Program Clarion, PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 45
We never have a problem with the care provider. She's always polite, listens and explains everything to where we fully understand.
great care. love this office
overall the nurse practitioner was helpful. however, she did make a snarky comment upon her arrival into the room regarding my decision to use an urgent care. I felt that her own personal feelings regarding the urgent care came through in her tone, which was unnecessary.
We were seen quickly and didn't have a long wait at any point of time we were there.
I feel like I didn't get my questions answered. When I told her what I thought might be going wrong, she interrupted me and said "i'll ask the questions." I was truly in shock. We saw the doctor Friday and it is now Wednesday, and I still have not heard the test results. I am calling now on my break. Also someone handed me a sample of kids daily culterell (sp) and said the doctor suggested this due to my sons tummy issues. The directions state to ask a physician if over 2 years of age, my son is 16 months. I won't take my children to see this particular doctor again.
Becky Swanson did an excellent job of calming my child and making him feel at ease in order to administer a strep test. He was very upset and would not allow anyone else to even look into his mouth, but she was so wonderful and reassuring with him, it was a huge relief to me. Thank you Becky!
Ms. Swanson was excellent. I could not have been happier with her knowledge and care! She was both professional and friendly. We had never seen her before but will definitely ask for her again if Dr. Kepler is not available.
She was extremely thorough, and provided excellent service. We were very pleased.
Very professional, friendly and easy to understand.
Rebecca Swanson was very nice and took her time with my daughter. she gave she a good physical and answered any questions we had. I would definitely schedule another appointment with her.
very thorough, kind, and accommodating. Had paperwork and lab testing and everything was received very well
very kind, thorough and patient. answered all questions and handled all forms efficiently
We had a good experience at CCP. The Nurse Practitioner was very knowledgeable, kind and caring. She answered questions that we had and we feel she provided appropriate care for my child. I'm always skeptical when I go to a doctor's office and seen by someone other than an MD. In this case, it was a good experience.
everytime I go in for an appointment the receptionists asks me my address, phone number and when I tell her it hasn't changed she says well I need you to tell me the information. That is not necessary, if I say it hasn't changed I shouldn't have to repeat it constantly!
I really like Dr. Swanson. She is great with my kids and I will request her for their visits.
She was very pleasant and genuinely cared about my child.
very good and professional practice.
Rebecca Swanson is very thorough, compassionate, and sincere in providing the beat health and wellness care for my child.
Everything was good.
Great experience. Rebecca Swanson is wonderful and the kids enjoyed her way of interacting with them.
Rebecca Swanson was informative. I wasn't impressed with her exam of my son. We were there for a sick visit and she rushed through the exam "poking and prodding" rather roughly. My son kept saying "oh ah" each time, I don't think she took into consideration that he was feeling achy from the virus he was battling. She then rudely commented on how he continued to make noises with her rough movements. I understand she had many "sick" kid to see in such a short time, she could be more gentle. I don't recommend her if you child's not feeling well.
My child received excellent care. All staff were courteous and professional. Ms. Swanson provided very clear and thorough diagnosis and care instructions.
This provider was rude and rushed. She trivializes my child's appointment telling us a medication should have just been called in. she told us everyone was sick and if we weren't sick when we came in, we would be when we left, which upset my daughter as she's just getting over an illness. she was incredibly rude and rushed to the point that I doubt the ability of her to even assess my child. She also did not answer my question regarding allergies related to an antibiotic ointment my daughter was to take as she has a penicillin allergy. extremely disappointed in this visit. I do not ever want my child seen by this rude woman again.
I'm always happy to get Ms. Swanson when I call in for a sick appointment for one of my kids.
Always happy when my daughters have the opportunity to see Becky Swanson. She is extremely thorough and caring! I trust her providing for their care and appreciate her expertise and knowledge.
always great with the kids and easy to talk to
This lady was so nice and comforting. I was very well pleased. in fact my daughter liked her so much. to the point she would love to see her again. how adorable!
We had a great experience. We were made to feel very comfortable and all of our questions were answered in a kind and caring way.
I always recommend CCP to parents of children that I meet through work. Everyone at both offices has always been great to us and what feels like our many needs.
Always a great experience. The staff is patient and kind.
I was very pleased with the information provided by Becky Swanson and the care she took in diagnosing and addressing my son's health needs.
best Childrens practice.. excellent staff and doctors!! everyone is amazing!!
Very pleased with the care she received!
one of the best child care providers we have visited
she's a wonderful doctor. my kids love her and she makes it easier for me when she's so nice and friendly with my kids and their siblings.
Becky is a wonderful provider. We have seen her many times, and always feel very comfortable with her.
I have never had a bad apt. at this facility. Everyone is very kind and gives me more information than I ask for, which shows they care. I couldn't expect to find a better place for my son to be medically cared for, especially Dr. Nickleach, she is the best, she knows so much and is totally honest and doesn't sugarcoat anything, she is a wonderful Dr.
Our visit was fantastic. We were In and out very quickly and they were very attentive to our needs! They answered all our questions and made us feel very comfortable.
she seemed to address the health issues very quickly and jump to conclusions for potential need for future preventative care. when I asked questions about that she brushed me off - but she did diagnose as we expected, however she sent very receptive to talking about things.
we love dr swanson!
This was the first awful visit we have had in the 8 years we had been going. This specialist was rude, cut us off when talking and didn't take time to truly listen. It was almost as if we inconvenienced her day!
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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