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Nurse Practitioner, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
BSN, University of Incarnate Word San Antonio, TX MSN, Clarion and Edinboro University MSN Program Clarion, PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 43
We had a good experience at CCP. The Nurse Practitioner was very knowledgeable, kind and caring. She answered questions that we had and we feel she provided appropriate care for my child. I'm always skeptical when I go to a doctor's office and seen by someone other than an MD. In this case, it was a good experience.
everytime I go in for an appointment the receptionists asks me my address, phone number and when I tell her it hasn't changed she says well I need you to tell me the information. That is not necessary, if I say it hasn't changed I shouldn't have to repeat it constantly!
I really like Dr. Swanson. She is great with my kids and I will request her for their visits.
She was very pleasant and genuinely cared about my child.
very good and professional practice.
Rebecca Swanson is very thorough, compassionate, and sincere in providing the beat health and wellness care for my child.
Everything was good.
Great experience. Rebecca Swanson is wonderful and the kids enjoyed her way of interacting with them.
Rebecca Swanson was informative. I wasn't impressed with her exam of my son. We were there for a sick visit and she rushed through the exam "poking and prodding" rather roughly. My son kept saying "oh ah" each time, I don't think she took into consideration that he was feeling achy from the virus he was battling. She then rudely commented on how he continued to make noises with her rough movements. I understand she had many "sick" kid to see in such a short time, she could be more gentle. I don't recommend her if you child's not feeling well.
My child received excellent care. All staff were courteous and professional. Ms. Swanson provided very clear and thorough diagnosis and care instructions.
This provider was rude and rushed. She trivializes my child's appointment telling us a medication should have just been called in. she told us everyone was sick and if we weren't sick when we came in, we would be when we left, which upset my daughter as she's just getting over an illness. she was incredibly rude and rushed to the point that I doubt the ability of her to even assess my child. She also did not answer my question regarding allergies related to an antibiotic ointment my daughter was to take as she has a penicillin allergy. extremely disappointed in this visit. I do not ever want my child seen by this rude woman again.
I'm always happy to get Ms. Swanson when I call in for a sick appointment for one of my kids.
Always happy when my daughters have the opportunity to see Becky Swanson. She is extremely thorough and caring! I trust her providing for their care and appreciate her expertise and knowledge.
always great with the kids and easy to talk to
This lady was so nice and comforting. I was very well pleased. in fact my daughter liked her so much. to the point she would love to see her again. how adorable!
We had a great experience. We were made to feel very comfortable and all of our questions were answered in a kind and caring way.
I always recommend CCP to parents of children that I meet through work. Everyone at both offices has always been great to us and what feels like our many needs.
Always a great experience. The staff is patient and kind.
I was very pleased with the information provided by Becky Swanson and the care she took in diagnosing and addressing my son's health needs.
best Childrens practice.. excellent staff and doctors!! everyone is amazing!!
Very pleased with the care she received!
one of the best child care providers we have visited
she's a wonderful doctor. my kids love her and she makes it easier for me when she's so nice and friendly with my kids and their siblings.
Becky is a wonderful provider. We have seen her many times, and always feel very comfortable with her.
I have never had a bad apt. at this facility. Everyone is very kind and gives me more information than I ask for, which shows they care. I couldn't expect to find a better place for my son to be medically cared for, especially Dr. Nickleach, she is the best, she knows so much and is totally honest and doesn't sugarcoat anything, she is a wonderful Dr.
Our visit was fantastic. We were In and out very quickly and they were very attentive to our needs! They answered all our questions and made us feel very comfortable.
she seemed to address the health issues very quickly and jump to conclusions for potential need for future preventative care. when I asked questions about that she brushed me off - but she did diagnose as we expected, however she sent very receptive to talking about things.
This was the first awful visit we have had in the 8 years we had been going. This specialist was rude, cut us off when talking and didn't take time to truly listen. It was almost as if we inconvenienced her day!
we love dr swanson!
Rebecca Swanson has always been nice and caring to my kids and I everytime that we have seen her. She is always friendly and takes her time while examining the kids.
excellent care every time. I drive over an hour to this office for this reason!
The nurse practitioner was very kind and made my boys feel very much as ease.
Rebecca Swanson listened to our concerns and provided thoughtful care. She promptly called personally to review test results and also issued a follow-up call the day after our visit.
This was the first time we had seen this provider. I was VERY pleased with her knowledge and compassion. My daughter is typically very shy around strangers, but the provider was able to get her to warm up quite quickly due to her gentle personality. It was a joy to have her work with my child.
your staff is great. thanks so much for the excellent care and service!
we have always had had excellent care at this practice!
very disappointed in this visit/after visit care. my son was so sick and getting worse day after visit. I called the office because he was throwing up his medication immediately after taking and again about 45 mins later(throwing up anything in stomach) gagging crying that he was so sick. I called back next day after trying the after hr on call recommendations. I was told they'd ask the nurse practitioner and call me back. 2 hrs later with no return call I called back. I was told to give his medicine even if gagging/throwing up that he would just get whatever he was able to get down and even if he didn't keep any of it down that he would eventually over time get better on his own. even if it took a long time. he was getting sicker. I ended up having to take him to urgent care who then took him off of the medicine that his body COULDNT HANDLE!!!!!!! and he was immediately put onto a new medication and the dr told me that he would not have gotten better on his own without medicine...it would have probably turned into much worse. I've never in my life been told to just let my child throw up his medicine twice a day and wait months for him to get better. and when I complained about being upset I was told well I'm sorry that's what she said to do. no help whatsoever and I will never let my children see this nurse practitioner again. they're better off going to urgent care. upset is an understatement.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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