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Children's Hospital is ranked One of America's Best Children's Hospitals.
Nurse Practitioner, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
Pediatric Plastic Surgery
CRNP BSN, University of Pittsburgh Pittsburgh, PA MSN, University of Pittsburgh Pittsburgh, PA
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 19
Regina was prepared when she examined my son. After reviewing his medical file prior to his appointment was a huge help. She had everything perpared regarding informational paperwork for me, as well as daycare. She also made me feel better as a parent stating that it was nothing I did wrong to cause my son's condition.
The provider was no more helpful than the internet. She gave us the information but didn't help to personalize it to our child or situation. We felt she had her mind made up before she even assessed our daughter and made several blanket statements about "moms and dads" and how "they" feel about helmets but never took the time to ask us how we felt. We are well aware of how cosmetic our issue is compared to other children's problems, but we still traveled to Children's to see a specialist and left feeling no more informed than we were before.
We were VERY PLEASED with Regina Felton's professionalism. She teamed with Susan Gaetani to read reports and look at x-rays to chart a plan of action for our child. We are so thankful for this dynamic duo and their attention to our child as well as addressing our questions and concerns.
overall it was a good experience from start to finish- our first time at Children's- all great things!
I know that Regina sees many children with my child's problem, but during the appointment I felt that she was just giving me the usual spiel that she's given a million times. And the appointment felt very rushed.
I feel like the provider was excellent however she seemed very rushed, like she had 5 'unites to spend with us and had to keep moving, I'm sure it's just scheduling and productivity standards. I just feel it's sad that health care workers are so pressed all the time. she however was very nice and explained her evaluation process and results well
She was very kind, polite, and thorough. We were very satisfied with her care and interaction with us and our child.
I was satisfied with the care, but she did seem a bit rushed. I appreciate getting right to the point, but the visit was very fast and I was left feeling a little overwhelmed with the amount of information received vs. the length of time we were there. Also, I felt like we had to ask a lot of questions to fully understand everything we needed to understand.
Great experience with Regina. She took time and listened to our concerns. She was very thorough in her exam. She was very helpful to us in identifying our next steps.
Regina was amazing. She was very thorough and you could feel her sincere interest for my child and our concerns. She was very friendly and easy to work with. I will definitely recommend her.
Loved the nursing staff, Children's hospital lobby and suite area. Also loved the visit/doctor etc.
in regard to the wait time question it was explained to me why the doctor was running late and I am not upset that the appointment was not on time because the doctor was providing extra assistance to another family. Denise, the PT that assisted with the appointment was fabulous as well as Dr. Fenton. A great team and felt very confident in the care my son received. It was so nice to see a doctor and a PT all in one appointment!
thank you Regina for helping my sons!
She was very friendly, but we felt very rushed with the appointment. Spending some more time explaining some things would have been more beneficial for us.
what was a difficult thing to process and understand was made easier by the staff at children's hospital and union orthotics. I cannot say enough about the medical care received from the very beginning
I have to say that everyone at Children's Hospital has exceeded our expectations. Very professional,respectful & courteous. Thank you!
Everyone was wonderful and Regina is a great doctor. We had to wait for 45 mins in the exam room which was stressful for me and my squirmy 9 month old but otherwise everything was great.
Regina was amazing with my son. She even involved my 1 year old daughter in the visit. She answered every question I had before I even asked it. She was so helpful and explained all the information we needed to know.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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